Equiant
Reviews and Complaints

They keep sending me a *** for *** in late charges, I disagree with the charges, but paid it, for fear they would put something on my credit, They are still asking for the 142.88.00 in late fees even though this has been paid, I sent them the statement from my bank showing it has been paid on July 6 . They have done this in the past with a charge of 30 dollars, which I paid over and over (4 times) My *** is current and I am ahead 1 year on my loan. They have poor record-keeping, causing me to have issues with my timeshare Highland resort. They need to correct my account or refund my money.

My family and I had ***, which had an effect on my income. I called Equiant to ask for a payment deferred. I was told that I would have to contact *** and I did, they gave me the run around and said I had to speak with Equiant. I never received proper help. They sent in information to the credit agency stating that I am 60 days pass due on my account. My account has been caught up since the conversation. Now they are trying to put a maintenance fee on the loan, which is not a part of the loan and is only a part of the timeshare. This cannot be file under the same loan saying that the account is 60 days pass due. I want this corrected on my credit report.

I bought and paid off a timeshare with festiva. On a vacation to *** festiva invited us to a vacation presentation. We attended and they offered to add more points to our adventure club membership. We fell for a high pressure sales pitch and signed up for a points package. When we got home we tried and tried to book a trip with them but there were no available times anywhere. We decided to cancel our new points and just keep our already paid off timeshare package. We had 14 days to write to cancel. I sent a letter and received no response. I also received no bills or calls about it. I still got advertisements from them so I assumed that it was taken care of. That was until Equiant showed up on my credit report. It should not be. I want this taken off my credit report.

We purchased a time share years ago , at *** , when moved and purchased a home, we realized we could no longer afford the time share , we reached out to *** multiple times to ask them to take the time share back they could keep the down payment and the monthly payments they had received prior but we no longer wanted it , we were told to pay our bills and that they were not interested in taking it back , we told or bank to withdraw direct payment , at which point they called us and we told them to take back the timeshare we cannot afford it and do not want it they refused so years later no more phone calls they reported not only the principle owed but payments for a time share that we never used plus interest , we are willing to come to an understanding but cannot reach anyone there

This buisness collects money for stay saver vacations. My contract with staysaver is that I pay on the 10th of each month. I paid on 6/7 on equiants automated phone system by debit card. They attempted to still take the payment on the 10th for the month and I did not have the funds for that to go through because I already paid my bill for the month. They attempted 2 other times through the month and now charged me 2 $35 dollar charges for insufficient funds totaling 70 dollars. I called them to remove the charges and they will not. They keep telling me one lie after another such as I paid online which I did not or that I signed up for the auto draft on 6/21 which I also did not being that they attempted to take the money on 6/10. They are still telling me it's my fault and will not remove the charges.

My wife and I attend a timeshare presentation in *** in July . We decided it was too expensive as I am disabled and on fixed income. They convinced us to try a trial package whereas we would pay $57 a month. We agreed to this and were supposed to receive our package information in the mail. We never got anything and they never took a payment out of our account. I just decided that maybe it was for the best that if I wasn't going to get what they promised, I wasn't going to worry about paying it. I recently have been trying to get my credit repaired and they continue to report nonpayment. I contacted them and they said they couldn't give me anything, but I still needed to pay them. The very rude person told me that she had to pay her car payments and I reminded her that she gets to drive that car! How can they ruin my credit and not give me anything in return. I will pay the original amount in full if I get something for it, but how can they charge me for nothing?

Equiant is used by my timeshare company, Bluegreen. My monthly mortgage payment to Bluegreen is handled through Equiant. Equiant has a website that allows you to manage your account. I changed my payment account on the website and sent an internal email message informing them. I put the account on hold, preventing automatic drafts to ensure the new payment account was acknowledged and setup in their system. My automatic payment is typically the 28th of every month. I changed the payment account information and placed the account on hold approximately 3 weeks in advance. I was notified by my previous bank of a letter that needed my attention. I reviewed the account and saw where Equiant initiated the automatic draft that I placed on hold. I dont use the previous bank account and therefore do not fund it. The back paid the initiated draft and charged me a $30 NSF fee. Equiant will need to acknowledge the error and refund the draft of $161.26 and the $30 NSF fee. Its really unfortunate that tools setup for customer use dont seem to work with ***.

I have consistently been given the runaround between Equaint and Bluegreen for over a year now. I have been told by both parties that neither can help me and to contact the other - both parties giving me absolutely no help. Bottom line is, I have an issue with my ownership with BLUEGREEN, not you. I have never enlisted in your services so Im at a loss for words why Im having to deal with you at all, honestly. I have no reason to have to continue to jump through hoops for you when you're not the one I should be dealing with. I have written letters and made calls and have gotten no resolution whatsoever. The gig is up and Im tired of playing these games. I want whatever you have on file for me to be given back to Bluegreen immediately.This is beyond frustrating. I want my account closed with you. From the very beginning this has been one lie after another and I am done with it. I should not be going back and forth between two companies when my issue is solely with one - Bluegreen. I cant wrap my head around the fact that you can play this cat and mouse game and refuse to help. Not only is it ridiculous, but its just another reason that we want out of this. I need a timely response to this because I have been dealing with it for almost 3 years now.

I mailed my maintenance dues/payment 11 days ago, and they have yet to post it to my account. Tomorrow I know they will end up adding a significant late fee (by 12/31) yet I CANNOT get a hold of a person no matter how long I stay on hold. I have called 4 times in the last 2 days (as soon as I noticed that my check had not posted to my account) and it is appalling how long I stay on hold and then, after nearly an hour, it disconnects and says to try again later. When I choose the option to leave a voice mail, it does not allow it to be recorded or sent. When one tries to leave a message, a recording interrupts about 30 seconds in, and says "to listen to your recording, press 1, to re-record, press 2" yet you cannot record anything because it continues to do this, and there's no option to send the message. I even mailed them a SECOND CHECK yesterday, with a letter describing the issue and instructing them to only post the second check if they have somehow lost the first one. If I am charged a late fee, I will dispute it, yet how? How can I do this if I cannot EVER reach a human being!? I also emailed them, twice; once yesterday and again this morning. This company is one of the worst I have ever encountered regarding providing 'customer service'.