Eskom
Reviews and Complaints

To who it may concern...

Am a resident of daveyton etwatwa side ext 27, I have a problem with your service's as thus I haven't had a meter box for 3years now and I don't give up still I go and apply at the local service centre in daveyton mall and each year or each after 4 months am told to make a new application, how do they expect my family to survive, I even went to their head office in boksburg but with no luck got no help still. I need electricity in my house how should one beg.

Good day

I'm a resident of Vuwani. Currently there is a contractor that is busy putting electricity in our village. I was shocked when i find out my stand is the only stand that was left out without electricity 

When i ask the manager of the contractor a Mr Mutavhatsindi Munyamela,  he told me that he is not going to put electricity in my house because the chief of VUU Mr Ramathithi told him not to connect electricity in my house. 

I told him that the electricity is national and every citizen of South Africa have rights to have lights and water. Still he told me he is not going to put it. Everyone in the Village have electricity except my house

Please help me before they leave. The contractor are still there with touch ups

This is totally unacceptable and corruption. I dont know what have i done to them.

Eskom is refusing to removing an electrical pole in our yard. which they installed here without anyone's consent. We are unable to build in the remaining land. They have issued us with a quote of R200 000, we dont have such amount and we refuse to pay any amount for that matter for something they did without approval. The houses and the yard was there when they came to install this but there was no one in the house as we were in Western Cape. We have been trying to contact them to no avail. I have send numerous email to their customers service, the email are being read but no response is given. I have contacted their customer service line but each time I call I am told that the supervisor has closed the "case" and asked to reopen it by giving the same story all over again. Pumeza Dingiswayo issued the quote but whenever I call the number provided on the quote I get her answering Machine. Portia Vamba and Mr Marhuluba who are aware of this are also no reachable, I have sent email to Portia Vamba no reply has been given. We have bricks that we bought a year and they are damaging and some are being stolen, this is delaying our progress. This has been going on for far too long and we need it resolved urgently. [protected] / [protected]/[protected]

Im from a farm town called amersfoort mpumalanga, we are renting a premise on a farm where the transformer got stolen. We asked eskom what we needed to do for elecricity. They sent someone to give us a quatation for connecting fees. On 27 march 2017 we paid the amount of R14 250.00 for the work and connecting. The first promise was made by eskom promising between 30 to 90 days the transformer will be replaced and the other work will be done. 4 weeks back a contractor came around promising to do the work the next week. Sjoe nothing happened. Only on the 22 nd of june the contractor came around dug a hole for a pole and laid cables and left promising to come back this week. Quess what nothing happened. Struggling to get answers from eskom in ermelo we heard an hour ago a new contractor will be assigned to do the job. 96 days after payment no electicity as ptomised only a hole in the ground. If we contact the call centre the system shows were in connection phase, connecting what if there is no transformer. If you do speak to someone from ermelo they say they cant say what we need to do. Can someone please tell me what to do.

Good Day

On Sunday the 25 June 2017 there was a failure of electricity in Ebony Park which affected most of the houses in Hedera Street where i'm staying, this caused a problem which resulted in burning of items such as Microwave and Televisions. My problem was my Microwave oven burning as a result I don't have a Microwave and I am not working, I have kids who needs a microwave on a daily basis. I would like to know as a paying Eskom customer what should I do

Good Day

I am from Blaaubosch Newcastle.

We are having a big problem with our transformer it’s been three years now. When it’s cold we don’t have electricity. When you send Eskom email or sms they don’t give us ref number or a response. I will have to call them +/- 16 minutes to get the ref number. They will come next day late to change whatever they changing then electricity goes off again when it’s cold.

It is cold now and our electricity is on and off. Which means it will be on and off until winter is over.

They know what is wrong and they don’t fix it. Our neighbour who are connected to different transformer they don’t have a problem with electricity at all.

I have a small baby I am struggling without electricity of which I am paying for.

In total +/- 30 houses that are connected to this transformer and it is cold now. We are struggling.

I was issued with the below ref number for the complaint. I got a complaint number on the 16th of May 2017 till today I don’t know the progress.
Complaint ref no. – [protected]

We rented farm in Nystroom, we continuously asked the rental agent and owner what the cost on Eskom was and they assured us it is the same as municipality costs. On signage of their contract the contract only stated that we are liable for the electricity account. I want to know since electricity account was not specified in that contract who is between the tenant and owner responsible for what on this account.
Service and Administration Charge @ R18.81 per day for 30 days R 564.30
Service and Administration Charge @ R20.58 per day for 85 days R 1, 749.30
Network Capacity Charge @ R24.23 per day for 115 days R 2, 786.45
Network Demand Charge 930 kWh @ R0.2119 /kWh R 197.07
Network Demand Charge 2, 636 kWh @ R0.2318 /kWh R 611.02
Ancillary service charge 930 kWh @ R0.0033 /kWh R 3.07
Ancillary service charge 2, 636 kWh @ R0.0036 /kWh R 9.49
Energy Charge 930 kWh @ R0.8482 /kWh R 788.83
Energy Charge 2, 636 kWh @ R0.9279 /kWh R 2, 445.9
This account fluctuated a lot too. From example R3-5000 and sometimes R1500 per month
And I want to know what my rights are to pay off this account (Move out) request was send not received yet. I feel between agent and Eskom was pushed into a thing we weren't prepared for.

We have logged a electricity fault on Thursday 27th April with Ref no.[protected]. We have tried multiple times since then to try find out when our electricity services will be restored.

The Call centre keeps telling us their ticketing system have since gone offline and they can only contact maintenance centers via their internal email.

It is now 4 days later since we logged the ticket, and we still have no electricity. All the food in the freezer have gone bad and it the call center is still not of any help.

Re account number [protected] HP Rossouw
Bz37/17 Ged van Roodekopjes Brits 0250

We have a problem with electricity supply since December 2016. We have put in a claim in January regarding no electricity. We are currently ONCE again without ELECTRICITY for 10 days after about 30 calls log nothing was done about this.
We are going to take legal action against Eskom regarding poor service

Im in mafikeng(Mocoseng)grondpad, as we speak two Eskom employees have parked the eskom truck and placed traffic cones, around it. No work is being done, they sitting on camping chairs and drinking alcohol. This is apparently common practice in mafikeng, stealing and fraud is common practice in certain public service departments. These individuals are getting paid overtime for working, but they are drinking...

In November 2015 my husband applied for a prepaid unit (application [protected]) then in July we started to apply for a 60amp prepaid unit for the second house. An amount of R8472.00 was paid on 22 September 2016. They have been lying to us, saying contractors were there, and in the end they said that they don't have a contractor to install the new lines. They have the funds from my payment to appoint a contractor. How long does a person have to live without electricity?

I am in Rockville Soweto and I woke up to no electricity on Tuesday morning. When I went to check the box it was completely off. All my neighbours had electricity. We then called and someone said they would come and switch on the circuit breaker outside. They keep saying they came but we have been in the house and left the gate open for them. We have called six times to lies and I am fed up! No one is coming through. We have paid for the service to work so why are we not getting our service?

On 25th August I received my August statement reflecting a balance owing of R15408.18. I immediately called Eskom and spoke to a lady by the name of Adele (call reference [protected]) who says that she will escalate the query (which was a complete lie) according to her the system states that between March 2016 and August 2016 my usage of 11609kWh totaled R21380.76, this is usage after they installed the "smart meter" (which we were never informed was being installed), of that amount I have paid R5900 from the estimate accounts that they have been sending me every month. On the 26th August I then went to the Rivonia customer centre and was given the CIU. The lady at the centre was unable to assist me or explain to me why there was a drastic increase in my account, she too said that she was escalating my query. I then called again to follow up on the query on 31 August and spoke to Gugu and again on 2 September using the same reference number. According to all the consultants that I spoke to I was supposed to have been contacted within 24 hours, this is close to a month ago and I still have not been contacted nor have I had any feedback from the query that I logged.

Previously with the old meter I was able to submit my own readings and that curbed the errror of estimates. Now with this new meter my account has more than doubled and what concerns me is that this account they've sent me is an actual reading whereas from March after they installed the meter they had been sending me estimates. Is the point of the smart meter not meant to be actual real time readings and not estimates? How can I be sure that they will investigate properly and honestly, what proof do I have that the bill is wrong because this is a case of my word against theirs.

They introduce this new technology that even their staff has no idea how it actually works. The only thing that should have changed is the manner in which the electricity usage is being recorded not the amount/price of the electricity because ultimately electricity is still electricity.

Today 10/10/2016 I received a called from Bridgette Skele who is a customer relationship officer, she was not able to answer any of my questions and concluded that the answer to all my concerns would be an SABS certificate that authenticates the smart meter.

She claims that she too will escalate the query to her manager...I will not hold my breath it has taken them this long to return a simple phone call, they couldn't even do any research before phoning me to give answers. Apologizing for the inconvenience is not a solution.

I have all my accounts from 2015 to show that there is something not right with my account and if they did an analysis of my account in 2015 and compared it to the same period in 2016 they would see that even with the 19% hike it is not possible for the usage to increase so dramatically. I would appreciate it someone could please resolve this issue urgently as there is no way I will be paying Eskom for their incompetence. They are bankrupting honest citizens and sending us into a downward spiral of debt.

I look forward to hearing from you.

Regards,
Gontse Kutoane

Power cut off due to Eskom not informing their staff about payment being made on account late. Phone the call centre to enquire - then have the call centre staff rudely shout at me and hang up the call! Is that honestly supposed to be customer service.

Now being charged for a reconnect fee- when the account is up to date?

This is Eskom service to businesses?

Shody and absolutely pathetic!

Good day,

Eskom in Empangeni phoned me this morning(9:06 am). I could not answer the phone due to the fact I were busy teaching and my phone is on silent and there were no voicemail left on my phone. I received and email at 10:26 (look at below), I then forward the email to my husband at 10:35 (that is when I saw I received an email) so that he can sort this out seeing that I can not just leave my workplace. He phone me at 11:04 saying that the electricity were cut off. No where in the email does it say a time frame that we must go and see them as well as that they are going to cut the power.

I then phone Eskom [protected]) and spoke with Khulani. This number is his direct line. He said that he can cut the electricity and we have to come in and fill in an application form now. The more that I tried telling him that I can not just take of and go to Empangeni (I am in Richards Bay). I then said to him that we did fill in an application form and the last email that we have received from Eskom is the one below. And he is very adamant about we must go the Empangeni to complete application. When I told him that we already did fill in an application online and he just kept on saying we must go the Empangeni to re-apply. I were starting to get upset about the time span and no warning about cutting the electricity as well as loss of income. I told him that it is nonsense and his email is not fair. He put the phone down in my ear.

How can they just cut the power and refuse to be helpful. We did not even have enough time to respond today. I am 20 km from Empangeni and my husband is 50 km from Empangeni.

My husband is a farmer and there was no warning that the power were going to be cut off. He had milk in the pasteuriser and it is all lost.

I am extremely upset about that has transpired here today and about the service. On a Friday of all days so the whole weekend we must stay without power? And then I was told we had to pay a deposit of R18 000. Where do you get that kind of money on a short notice?

ELECTRICITY APPLICATION ‏

ELECTRICITY APPLICATION

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[protected]@eskom.co.za ([protected]@eskom.co.za)
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10:26 AM

To: [protected]@live.com

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From:[protected]@eskom.co.za
Sent:Fri 5/06/16 10:26 AM
To: [protected]@live.com

Good day Nicolette

Please note we have phoned you regarding your electricity application, unfortunately we could not get hold of you. Thus please make your time and come to Empangeni Eskom office to complete your application, so we will connect electricity for you.

Thank you.

I'm part of the 49Million initiative...
http://www.49m.co.za
NB: This Email and its contents are subject to the Eskom Holdings SOC Limited EMAIL LEGAL NOTICE which can be viewed at http://www.eskom.co.za/Pages/Email_Legal_Spam_Disclaimer.aspx

From: [protected]@eskom.co.za
To: [protected]@live.com
CC: [protected]@live.co.za
Subject: Re: ACTIVATION OF ACCOUNT of Eskom @ Mtubatuba Rural Instal 97 MTBR97 LOT 35
Date: Fri, 22 Apr 2016 12:18:48 +0200
Dear Nicolette Beetge
Thank you for using Eskom's e-mail facility. We refer to your e-mail received on 22 April 2016 at 10:50 regarding the transfer of the account. Please accept our sincere apology for any inconvenience that may have been caused by the delayed response regarding the above-mentioned matter.
REFERENCE NUMBER- [protected]

The move in was logged for the 22nd of April 2016. You will be contacted by Eskom. You will also receive a welcome pack with all the necessary information.

EXPECTED QUERY RESOLUTION TIME
Your expected query resolution time will be 1 day for feedback from the 22nd of April 2016, excluding weekends and public holidays. Should any unforeseen circumstances arise and you do not receive feedback from us, please follow up on your query, quoting this reference number [protected].
For your convenience, you are welcome to send all your queries via fax, telephone, csonline or SMS. Eskom’s SMS number is 35328. Eskom Contact Centre operates 24 hours, 7 days a week. For more clarity on this, or anything else we can assist you with, please feel free to contact us. Should you wish to change or update any of your contact information, please send a request to Eskom using any of the channels mentioned above.
Kind Regards,
Zanele Mabaso
Eskom Contact Centre Share
Call Number [protected]
SMS Number: 35328
Fax Number [protected]
E-mail [protected]@eskom.co.za
Saving electricity http://www.eskomidm.co.za/

Iam complaining about the cut off of electricity in our area every now and then without any notice. Iam staying in Vosloorus ext 28 phase 1 where last month from the 25 February to the 29 February 2016 there was power off and the was no notice prior to the power off. Due to that there was a lot of damage in our homesteads again yesterday on the 14 March 2016 there was no elecricity and nobody notify us. Is the same thing happening to the suburbs or because most of the staying in this area are poor so don't deserve notice. is this what we called democracy or we are just undermined because this area majority of people staying here are not working? Please rectify your mistakes and do the right thing we deserve to be treated like others.

During the past two months I have suffered from burning eyes every few days, sometimes two consecutive days, sometimes it would skip a day. It becomes so bad that it feels as if the only thing that helps is to keep my eyes closed. This is not possible, obviously, and different eye drops I have tried did not help. Towards the end of 2014 a colleague's husband worked at Lethabo and apparently they were releasing ash directly into the atmosphere due to contractors not being paid or equipment that had broken down. During that time I had the same problem with burning eyes, and it was ascribed to the ash. Now that it is happening again, the only thing I can think is that it is the ash again, but where could I find out? I also would like to know if there is any long term damage that could be done and what other side effects there might be? How does this affect children in the area? What other products are also being emitted into the atmosphere?

We lost power on 9 January 2016 after a major storm (which is understandable), however it is now 12 January 2016 & we are still sitting without power. We have called numerous times & logged multiple refs and the issue has still not been sorted out. Eskom, I have livestock & live on a plot, my animals are going to die as we cannot pump water. Please could you get someone out to fix the issue ASAP. You lot keep closing the refs saying that it is fixed & it is not. We have had an electrician out & there is no power coming to the box at all. Would you pay the call out fee of the electrician? Since your staff cannot assist us at all? Why is it so hard to help your customers? Another thing that you should be aware of on a public platform: In mid December, our transformer blew up. We called you on Monday 21 December 2015 as we lost a phase of power, your technicians came out & said there was a problem and they left it. By Tuesday 22 December 2015 the transformer was smoking and exploded, we called you as peoples lives were in danger - you didn't care - thank goodness no one was hurt & the box just blew up & finally stopped burning. The South African Fire Department told us to phone you for help . You eventually fixed it on 24 December - this was another 3 days with no power. On my hands & knees I am begging you for some assistance please.

I left Johannesburg on 20 September 2015. I arranged with Eskom a week beforehand for my electricity to be switched off on 21 September 2015. I received a call on 21 September confirming that a final meter reading was being taken and that the electricity would be switched off. I have had reference #'s 1558011, [protected] and [protected] since mid October. The last reference has remained stet, and they claim they are capturing on it. HOWEVER: I still get sms's telling me that my account is IN ARREARS, that I am going to be disconnected, I am calling weekly, with still no supervisor calling me back and no further resolution. One supervisor was supposed to call me back. Name: Shali Sambo. I had a missed call, while at work. I tried calling back 2 days in a row, but to no avail. This is ridiculous. All I want is the balance of my deposit due back to me = R1, 329.45. I sent the refund form through early October already, having fought until then to get a form. I have told them that if I don't get joy, I'm sure the media would be interested in this. I am sure there must be HUNDREDS (probably thousands) of people like me, fighting for their money. All I want is my money!

i am sending a complain to you as hope that i will get an assistance. i have called eskom on the 30th of April after an upgrade instalation and spoke to Gosiame who was so helpful to sent a request to the finance department for further assit. however till today i havent assisted as yet: my query is: we have done an upgrade of which a day before the instalation of the new meter i bough electricity worth 200.00 and the technitian did not leave what they found out on the old meter number: i have called eskom 4 times with no assistance i spoke to rosemary: who placed me on hold for more than 15munites. on the 08/05/2014 i spoke Monica to put me on hold for 6m without coming back to me as well. on the 08/05/2015 i have requested to speak to teamleader and i spoke to Zama who logged a log and someone called me to advice that he cant find the submitted document and he doesnt deal with gauteng's file he will send an escalation till today i havent heard anything : reference number that was given by the caller [protected] previous refernce number [protected].
called again this morning and spoke to gail, of which i have requested to speak to the Zama she was not at work as yet and requested to speak to the manager iwas placed on hold for about 6 munites which is not acceptable for a big company that is busy working on the STAGES AND DONT CONSIDER WHAT IS WRIGHT FOR THE CLIENT: THIS WAS SUPPOSED TO BE ACTIONED ONCE THEY HAVE RECEIVED THE DODUMENT FROM THEY'RE TECHNITIANS, HAVE ALREADY SPEND MORE THAT R200.00 CONTACTING ESKOM WITH NO HELP THIS IS TOATALLY UNACCEPTABLE.. i spoke to
mduduzi, le-ann, zama the teamleader. gosiame, rosemary, gail 2 times. tumelo and eded up calling zola office i got no assitance, i called randfontein office no answer i even called Mashudu in randfontein she is also not answering