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CB Cryptocurrency E*Trade Financial They closed my account and kept my funds
E*Trade Financial

E*Trade Financial review: They closed my account and kept my funds 7

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Author of the review
12:49 am EDT
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On Saturday, my account had been closed by ETrade, and all my funds of $8500 were cleared out, with a net asset of $0. I was given a phone number [protected] to call, and I will do so on Monday. I doubt that I will get any money back. WHAT A SCAM! They stole my money, and there is nothing I can really do about it. I called '7 on your side' to see what can be done about this. I had shares in 17 stocks, and they were all doing well. I only had my account open for less than three weeks ! This is extremely upsetting. I'm probably going to sue them.

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The complaint has been investigated and resolved to the customer’s satisfaction.

7 comments
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bobdupa
Denver, US
Apr 26, 2013 6:06 pm EDT

Scam and after reviewing their partners I noticed Ebay and Paypal so that explains it

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Dussmo
US
Nov 19, 2018 7:01 am EST

This happened to me as well. Have you found any solution?
They closed my account and took my funds.

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Dale McNab
US
Oct 16, 2019 3:50 am EDT

Kinda like a common theme with this E*TRADE place. They sold a stock of mine for 50% of the value at the time and said that I had a standing sell order that had been sitting there! If that was the case, as the stock rose to that sell order price - Wouldn't it have not sold at that price as it passed thru that price... But NO, it went far past that pricing and then all of a sudden I get a notice that my shares sold for far below the actual price of the stock...
Any complaints went to obviously a file 13 and no response ever given.
Today I just got a notice that I owe them fees money and I opened my account to see that I own “NO” stocks, but last week I did.
WTF is going on with this company!
It is a complete fraud and nobody seems to be investigating them...?

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JRR879
US
Nov 23, 2019 2:33 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I used eTrade for 9 years, my problem is they locked-up my accounts, refuse to refund me, and refuse to close my accounts. All I did was try to open a checking account. I've been arguing with eTrade for 2 months now and I have an active lawsuit against them. Are you the only person on your account? In theory, they are supposed to send your money to your address on file when an account is closed.

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robbed 2023
US
Feb 25, 2023 5:15 pm EST
Replying to comment of JRR879

What was the result of your lawsuit?

Etrade just restricted my account and won't close it or release the restriction. I don't know what else to do, I've been with Etrade for 25 years and this is how they honor my loyalty.

Please let me know.

Thanks

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Brad Michley
US
Jun 28, 2023 6:41 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

These closures started around 2020 when Morgan Stanley took over. I've been fighting it since 2021 when they closed my account for no reason. I was an active day trader with no violations yet they still closed my account stating "They refuse to do business with me". So far I've read 100's of complaints online relating to this issue and not one person knows why their accounts were closed. Good luck trying to get your money, you should try calling FINRA to see if they can help.

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Pat Behe
US
Aug 02, 2022 1:38 pm EDT

Etrade charged me a Reorganization fee of a stock with 1 share worth less than $1. $38 was taken out of my account. ***Here is the kicker...I do not own that stock that was charged for a Reorganization fee***

Been on hold for 24 minutes as of today.

Been with them over 10 years when they were Sharebuilder. Today might be my last day with them.

  1. E*Trade Financial Contacts

  2. E*Trade Financial phone numbers
    +1 (800) 387-2331
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  3. E*Trade Financial emails
  4. E*Trade Financial address
    1271 Avenue of the Americas, 14th Floor, New York, New York, 10020-1302, United States
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    Oct 30, 2024
E*Trade Financial Category
E*Trade Financial is ranked 68 among 337 companies in the Cryptocurrency category