I created a joint brokerage account with my wife last week on Thursday. The website stated that I would be approved in 24 hours or less. By Sunday, I still did not have access to the account to make trades, so I called. I was told that my wife needed to submit her social security card and driver's license. So, I uploaded those two documents. I called again and was told that everything looks good and I will be approved, most likely, early Monday morning. I waited until Wednesday morning to call, as I sill do not have access. I was told that my joint application had a wrong digit for the social security card number, as the application did not match the photo uploaded of my wife's ss card. He then stated that she needed to submit a w-9 to get the account approved. I asked why, isn't the photo of the ss card all you need? He didn't respond, but rather just restated that she needs to submit her w-9. I asked why again? he said he would look into it and then restated that she needs to submit her w-9, but rudely this time! Very unprofessional, as he could not provide an explanation and started yelling at me while repeating the same BS line about her w-9.
Claimed loss: Time, a lot of time!
Desired outcome: I would like my joint brokerage account to be approved or please cancel my account and return the $2000 funds that I transferred into E*Trade.
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This is a joke. You’re getting the runaround from people who don’t know their job. Cut your losses with this unprofessional outfit and find a brokerage that respects your time and money. If they can't handle a simple account setup, imagine the headache when you actually need support. Move on and don’t look back.