Experteer
Reviews and Complaints

I sent a letter over 6 months ago and when someone called me back thaey could not find an account for me, however I am still being charged monthly, I need this to stop and a refund of my chargeds. I have not been getting any services from your company and need this rectified ASAP. ai I have a receipt # FISP_7498750831100053120638 this was charged to my account on 11/7/18 and says it was for purchases from Purchase at EXPERTEER Muenchen DE for $24.90 this has been happening for many months still? I need attention to this matter ASAP Carol Salaszar

DO NOT USE THIS SERVICE!

Waste of time and money. Similar to other's who feel scammed by this company, I too believed that I would get some value from this site advertising Executive Jobs from $100k. I WAS WRONG. I completed the profile to 100% completion, indicated that I was available for contact, and 0 recruiters contacted me, ZERO and few of the job postings were even relevant to my search. Concerned that the problem was me, I checked out the Headhunter tab and in fact, out of 292 "headhunters" on the site, only 1 had any open positions and that recruiter had only 8 openings! So, a career site for Executives with only 8 openings. This is a joke.
After being sorely disappointed with my 3-month subscription, I followed the byzantine cancellation process prior to my renewal date. Unfortunately, they did not receive my cancellation notice and renewed my membership. I immediately contacted them about my desire to cancel and they refuse to refund my money.

Bottom line, Zero Value Service, Zero Value Customer Service= $136 mistake.

On Aug 13, 2017 my account with Paypal was debited €138 for something (?unknown?) that I did not order. Invoicenr: 2017-08-13-PL3242040042000. I do not know Experteer and was travelling at the time with no internet on the day. Please refund the €138 to my Paypal account. Regards/Glenn Anderson, Tullinge, Sweden PS/ I have now seen that I started a service in 2011, that was subsequently cancelled about a year later. Apparently this confirmation was false and I have been remiss in Paypal account control. However, I do demand that at least the latest €138 is refunded.

I had a 6 month premium subscription service. The auto renew kicked in, and four hours into the first day of the renewal, I notified the company that I need to cancel my subscription. They denied it, and refuse to refund me the service, despite being 4 hours into the 6 month subscription. I'm not sure if any US firms treat customers like this, but stay away from this firm. Use other services, that actually care about their customers.

I signed up for a 3 month premium Experteer membership in November 2016 as I wanted to relocate to germany. In January I decided I want to stay where I am, but when I tried log onto my Experteer.de profile, it said it didn't regognize my email anymore. I tried logging in many times, but then realized it might be my membership which expired. On the 27 Feb I got billed 80 Euros for a new membership, and suprize surprise, my login worked on the 28th Feb again! I did not ask for this renewal, nor could I have cancel my subscription as I could not login. The fact that it said my email is not registered at the end of Jan, made me think it is because my membership had run out. When I emailed customer service, and spoke to Sara Bernulli, I was told that they can not refund my money, and that I must read the terms and conditions. Sorry but this is fraud! Do not sign up or use them ever. I had to cancel my credit card as I saw online that people complained that even when they do cancel it, Experteer just keeps on deducting money off their accounts.

Unfortunately, not a worthwhile experience. Absolute waste of money - 400 euros no more no less. Bought a 6 month membership, profile was 100% completed, 6 years industry experience. Always get a lot of recruiters reaching out on LinkedIn (free profile), at least once a week. Got no emails or recruiters on Experteer, not one in 6 months. Was upset but decided well the 6 months offer will expire and I can forget about it. Image my surprise when Experteer withdrew another 6 months payment from my bank account. It was not a 6 month offer but a subscription for life it seems. Was so difficult to find where to cancel it, well hidden in the description of sponsorship. I wrote to customer service to complain but was met with a legal response. Thank god I checked my bank statement otherwise would end up paying them for years for a useless service. Watch out or you'll be paying them for the rest of your life.

Service DOES NOT provide listing that are unique or unavailable from other sources and DOES NOT refund subscriptions after 2 weeks.

I subscribed to 6 months services for $178 for job listings for high $$ professional position that were represented as being generally not available from other sources. After 3 weeks of frustration, I requested a refund based on mis--representation of quality and quantity of job leads. I was told that no refund was allowed after 2 weeks, per the T&Cs of the service.

Note this service is administered from Germany, and with no local representation or customer service phone #, which is likely part of the reason for their poor quality of listings. Their contact info:
Experteer GmbH
Lenbachplatz 3
D-80333 München
Germany

Phone: +[protected]
Fax: +[protected]
E-mail: [protected]@experteer.com

I requested a full refund, but was offered nothing. I will request a partial refund, but I am not hopeful given the stern response I received from my request.

I recommend using Ivy Exec (free service) instead of this expensive and non-helpful paid service.

Brandon Singleton

I subscribed for the website www.experteer.com, when I had terrible situation in my life. I found job and cancelled the subscription, because they charged me every month for it. But I recently checked my bank statement and found out that they continued to take money after I cancelled the subscription. It was nightmare to contact these people and ask again to stop their fake charges.
Be careful and warn other users that they can charge for nothing.

I have made a premium membership first time in this website at the date of 05.01.2014 for 6 months premium membership, tried their service and did not find any use of it, so I stopped using and totally ignored the website . After 6 months have passed, I forgot to cancel the paid membership before the expiration of the period, so my Paypal account got charged of €100 for another 6 month, at the day my account got charged, I directly sent a recharge and cancellation request. Unfortunately they refused, while they made me pay for a service that I am supposed to access forward, ignoring the fact that I am not willing to use it !
I understand that this is indicated in their terms of service, however, this problem happens to many online services, and since the service is provided ahead (in the future), the cancellation and recharge should be accepted by their part. Especially that it is not only a monthly subscription, it is semi annual subscription and would be very unfair to refuse.