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Exploring Vacations
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1.0 4 Complaints
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Exploring Vacations Complaints 4

ComplaintsBoard
J
8:51 am EST

Exploring Vacations booked travel with full payment

I would like to personally say that I landed in Ireland November 3, 2-18 ready to explore and was informed at the car rental place that Exploring Vacations has ceased operations and I no longer had reservation with any vendor in the country and my vouchers were no good. I did not receive any information in regards to this. The funny thing is I paid 20336. U Euro and 207. Euro's for this trip with last and final payment in August 2018 and they closed their doors Sept 13, 2-18.

Shame on you. I would like to know how I can recoup my funds? Any advice would be appreciated.
Please contact me for additional information

Jenny Olsen
USA
[protected]

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J
10:40 am EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Exploring Vacations Tour of Ireland

I booked a self drive tour of Ireland 1 year in advance of my travel dates, certain that I had found a reputable company. I submitted 2 deposits and then was required to submit final payment 60 days in advance. When I got the final bill it was 1500 euros more than agreed upon and stated in the previous contracts. I figured that prices had gone up, and taxes were added, so I paid the invoice total. Later I found out that they had indeed overcharged me. This was in April of 2018. I am still waiting for my refund as of 7/26/18.

I spoke with Henry from Exploring Vacations about my desire to have adjoining (interconnecting rooms) since I was travelling with kids. It was a big deal to me! I was assured that I did indeed have them. Only to find out that I did not have the interconnecting rooms in more than 50 percent of the rooms. We were put in hotels that were hot and uncomfortable, and just not our style. Ireland was experiencing a drought so I understand the heat issue, but I wish the travel agency would have asked about hotel preferences. We were put in hotels in major cities, which we would have liked to avoid. We would have preferred the outskirts of the city. We were also unfortunate enough to be placed by the bars in many hotels, where noisy party-goers kept us up till the early morning hours.

Several tours including Book of Kells, Trim Castle, other castles, and the Killary Fjord were booked for us at 4 adult prices. Only to find out when we got there that kids under 10 were free. Shouldn't a tour operator "expert" know this? Oh and while trying to get into the Book of Kells their staff admitted they no longer work with EV.

I would recommend that anyone considering EV, just go elsewhere. They have been dishonest, and my trip "of a lifetime, " was less ideal than it should have been. I felt like I could have made the reservations, and researched the attractions better myself.

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J
2:51 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Exploring Vacations left us stranded in scotland without a vehicle that we paid for...

We booked a 3-week trip to Scotland with Exploring Vacations that included a rental car from Hertz. However, because they had not paid Hertz we were stranded without a vehicle for the rest of our trip. We called Exploring Vacations from the Hertz office and were informed to book at another company and they would reimburse us. We booked the EXACT same vehicle at Enterprise that Hertz was to provide for us. When returning home, I sent a copy of the car rental contract to EV, requesting reimbursement. I am still waiting...

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Is Exploring Vacations Legit?

Exploring Vacations earns a trustworthiness rating of 88%

Highly reliable. Use their services with confidence, yet trust but verify.

Our conclusion: ComplaintsBoard rates Exploring Vacations highly, which means their services are pretty reliable. Despite this, their 0% complaint resolution rate raises questions. We recommend users check reviews and complaints about Exploring Vacations to understand what to expect from them.

The age of Exploring Vacations's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Exploringvacations.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Exploringvacations.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • Exploringvacations.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The exploringvacations.com may offer a niche product or service that is only of interest to a smaller audience.
  • Exploring Vacations protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Exploring Vacations. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
J
1:07 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Exploring Vacations tour

I'm only on the second day with Exploring Vacations...wish I had seen this site before I booked. They overcharged me by 1500 and have yet to refund me more than two months after I paid. They promised me I would have adjoining rooms in my hotel. Im travelling with kids and that was a major issue for me. First hotel and no adjoining rooms, and in a very shady section of Dublin where the majority of people are not even Irish. Had an issue at the Book of Kells, and they admitted that they don't work with Exploring Vacations. I was able to get in after an agent emailed me tickets, but they charged me for my kids when they are free. I've waited so long to see Ireland, and I've been treated like crap so far...hope this gets better. I pick up a rental car tomorrow.

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Update by Julie2654
Oct 16, 2018 10:11 am EDT

Still waiting for that refund. Exploring Vacations still is not communicating with me. I suggest people look elsewhere for a tour company!

Update by Julie2654
Oct 04, 2018 1:07 pm EDT

Update..three hotels already. Not ONE adjoining room. I understand if this is not a European thing...but Exploring Vacations could have been honest and told me this from the start. And Cork sucks as bad as Dublin. For those of you who are not city people avoid these cities!

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Overview of Exploring Vacations complaint handling

Exploring Vacations reviews first appeared on Complaints Board on Oct 2, 2018. The latest review booked travel with full payment was posted on Dec 18, 2018. Exploring Vacations has an average consumer rating of 1 stars from 4 reviews. Exploring Vacations has resolved 0 complaints.
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  1. Exploring Vacations Contacts

  2. Exploring Vacations phone numbers
    +353 44 934 9941
    +353 44 934 9941
    Click up if you have successfully reached Exploring Vacations by calling +353 44 934 9941 phone number 3 3 users reported that they have successfully reached Exploring Vacations by calling +353 44 934 9941 phone number Click down if you have unsuccessfully reached Exploring Vacations by calling +353 44 934 9941 phone number 0 0 users reported that they have UNsuccessfully reached Exploring Vacations by calling +353 44 934 9941 phone number
    100%
    Confidence score
    Ireland & International
    +1 (917) 338-1839
    +1 (917) 338-1839
    Click up if you have successfully reached Exploring Vacations by calling +1 (917) 338-1839 phone number 0 0 users reported that they have successfully reached Exploring Vacations by calling +1 (917) 338-1839 phone number Click down if you have unsuccessfully reached Exploring Vacations by calling +1 (917) 338-1839 phone number 0 0 users reported that they have UNsuccessfully reached Exploring Vacations by calling +1 (917) 338-1839 phone number
    USA and Canada
    +44 208 396 6737
    +44 208 396 6737
    Click up if you have successfully reached Exploring Vacations by calling +44 208 396 6737 phone number 2 2 users reported that they have successfully reached Exploring Vacations by calling +44 208 396 6737 phone number Click down if you have unsuccessfully reached Exploring Vacations by calling +44 208 396 6737 phone number 0 0 users reported that they have UNsuccessfully reached Exploring Vacations by calling +44 208 396 6737 phone number
    100%
    Confidence score
    United Kingdom
    More phone numbers
  3. Exploring Vacations address
    Area B Forest Park, Co. Westmeath, Mullingar, Ireland
  4. Exploring Vacations social media
  5. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024
Exploring Vacations Category
Exploring Vacations is ranked 438 among 518 companies in the Travel and Vacations category

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