FairClaims
Reviews and Complaints

If you sign a contract with a moving company to ship and deliver a load of "X" size and they deliver "X-" (significant minus) that is a material breach of contract by any definition. The moving company I hired through Angi not only "lost" a significant portion of my belongings, I had evidence that exposed their extremely poor inventory tracking system. My claim was summarily dismissed. Makes me wonder just where Fairclaims revenue comes from.

They are incredible. They sure treat everyone with respect and equality. I love that everyone has the chance to present all the evidence to prove their point of view and defend their cases. We was having such a hard time trying to get this company to finish a simple shower. I called from the president of the company to the project manager and they ignored my calls,email, texts. It was supposed to take less than couple of months but instead they took almost a year. My husband and I are sick and it was very difficult for me to deal with this company. I can express how incredible it was for us to finally had someone to hear us and validate our struggles. FairClaims make sure to listen to both sides. They will definitely delivered any decision with fairness and professionalisms. For my husband and I there were angels sent by God to bless us in very hard times. FairClaims, thank you very much. Please be safe.

The Jackson's

If Thumbtack offers this option, please do not agree. I had a fake company with no expertise come and attempt to waterproof my home. They breached the entire contract and after I submitted all the documents proving this faulty work, along with a flooded basement, the standard for waterproofing, along with two estimates from companies that actually do this type of work, the arbitrator still awarded the merchant. None of the work was done correctly and they also didn't provide any of the information she requested post-hearing. I paid $4000 in which she only required them to return $1900 stating that the new contractor would benefit from their work. Clearly in my estimates, they detail how all this work was done incorrectly and how the work needs to be completed inside my basement. Still she awarded them. I followed up and it was clear they didn't review my evidence. If you can take it to small claims, please do. So many facts were wrong in my case, and as a new homeowner, I've been scammed completely. Do not use thumbtack or fairclaims at all.

hello all, i rented my car through via turo(which is basically like airbnb) to an individual . the renter damaged my car during the rental period and my car was covered by turo due to our agreement. so the insurer(turo) offered me a fraction of what the body shops asked me to pay for THE repair since turo only makes estimates and pays the cash for estimate. after several weeks of nonaggrement with turo finally they offered me to take the claim to fairclaims.com fairclaims arbitrator handled the case professionally asked for each party to upload both pictures contracts texting messages etc, anything about the claim. And after investigating all the data in a scientific manner they made a decision that rewarded me 6 times as much what insurer offered me to pay. im not making this review because they made a decision on my favor, i made this review because they truly made a neutral decision. as many autobody shop told me nearly same amount and insurer was just lowballing. i would really suggest to anyone to take their claims to fairclaims for a FAIR DECISION, those who are having trouble to get what they deserve.

I just used FairClaims against a chimney cleaning and repair contractor that worked on my fireplace chase top and furnace flue pipe. It cost me almost twice the price of the original job to repair what damage their work caused. I won the case if being awarded 2/3 of the money I paid out, is considered winning. I provided estimates from other hvac co. that showed the contractor had done work that was directly responsible for damaging my furnace, my walls from water, carpet, personnel property and my roof. I provided invoices for materials that I purchased and the contractors paid bill for their repairs to correct the damage. I felt from the questions the arbitrator asked and did not ask, that she really had no idea of what all the evidence I uploaded, and I uploaded a lot, showed and proved. Fortunately I have a good insurance co and they had adjusters out to look at it. They estimated the damage at twice what I was looking to recover. They are going to go after them and the contractor now has a court date with consumer affairs with five violations against them. Their facing 2k to 10k in fines. In the end, I was surprised that the arbitrator found in my favor. Not the amount I spent out of my pocket but a good part of it. Thanks, Ashlei

I was quite certain that this was not going to work, but it did! I hired a contractor through HomeAdvisor who did a terrible concrete job and he admitted it and had his guys remove it, but kept my deposit- $4,000! I'm sure the contractor wanted to keep his HomeAdvisor account so he agreed to do the Fair Claims.com. We both submitted evidence to the website and agreed upon a trial date. We called in and the arbitrator heard both sides of our cases, he asked very good questions and summarized each of our sides. It was very civil and professional. We were allowed to upload additional documentation for a couple days afterward, then about a week later we got emails as to the resolution. The summary quoted state contract law and how damages are awarded. It was in my favor, so the contractor had 2 weeks to get me the money. I was sure that I wasn't going to get it, and was going to have to jump through even more hoops, but on the day it was due, one of the contractor's staff hand-delivered a cashier's check. I was shocked. The key part of this (I believe) is that when we sign up, we agree to follow the resolution and we agree that if the other party has to hire additional attorneys to get the money then the guilty party has to pay all of those fees as well.

I was skeptical to use Fairclaim because it was recommended by the merchant. It turned out my skepticism was right. FairClaims doesn't deserve even one star. FairClaims arbitrators are very unprofessional.They ignores all evidence. Their reasoning is unreasonable and ridiculous. Case 1: FairClaims reasoning: "Of the 8 day rental period, messages regarding the "shocks" arose on July 4 and 5th. Before and after that, there is no mention of these electrical shocks" Comments: I provided evidence that we complained about electrical shocks every day(7/4-7/7) where the RV connected to the Campsite Electrical pole. The arbitrator ignored our complaint for 4 days. RV was just parked in my driveway two nights for loading/unloading. RV was on the trip road and it did not connect to the electrical pole. Arbitror completely ignored all facts Case2 FairClaims reasoning: As such, the generator issue is moot. The water tank issue was addressed in the hearing by both parties. After listening to both sides and reviewing the manner in which the RV operates, it is clear that the water tank issue was a result of the electrical "issues" Comments:Water tank issue is pre-existing before checking out the RV. The arbitrator ignored this fact. There is more unreasonable reasoning from FairClaims

Consumer beware.

If HomeAdvisor tells you to use fair claims, DONT. I am convinced that all the company who you're making a claim against just have to show up, and they will always win by pure biased, I have supplied immense evidence proving incomplete work, damages, even submitting pictures from the company showing tools/equipment against my brand new furniture, which was dented stripped and gouged.
Instead of using my evidence, they focused in on a few things I stated because they knew my evidence was substantial enough to prove my case beyond a reasonable doubt.
I was denied based on 2 factors and things I claimed against were not even addressed in closing statements leaving me with $0.00 in winnings.

To even help prove my point, the company I was suing said that they couldn't prove their machines were clean, they provided little evidence, they laughed many times during the hearing, over talked the arbitrator, didn't follow instructions and made he said she said allegations.

I wasted many days and hours committed to proving all allegations against me were false.
I don't think any of the evidence was even reviewed by Todd Bartos, It was made obvious when many factors weren't even addressed.
My advice, take it to real courts that aren't supplied by HomeAdvisor which the company you're suing will always win.

Up to this point I was happy with the process fairclaims takes with disputes. Sam Marks sent a picture of a cashier's check receipt and a certified letter receipt to fairclaims and they decided to close the case. They had not heard from me yet and they did not know if I had received a payment or that there was even anything in the envelope or that the cashier's check had not had a stop payment put on it. I'm very disappointed that they did not wait until I contacted them to let them know that I had indeed received payment. It seems to me that maybe the dispute process on the platform should have been followed to the T. I was under the impression that I was to let them know that I had indeed received payment. Yet fairclaims took the word of the person that I had filed the claim against. Fairclaims had received information that I sent from the ComplaintsBoard.com about Sam and his business dealings per his customer reviews, that says a lot about the character of a person. I am surprised that Fairclaims closed the case based on Sam's word.
That's why I took the unopened certified letter to my banker for verification which was all recorded by the banks surveillance system. I do thank Sydney of fairclaims for the guidance that I needed in order to follow this process. I also would like to thank Arbitrator Massucci for her patience with all of the supporting evidence that I sent to her. Thank you and happy holidays. Sincerely

Fairclaims is terrible and biased, as you can see from others. They normally favor the companies, I guess because they are the customers to Fairclaims. In my case, the HVAC repair service provider submitted ZERO evidence and WON. I submitted 12 evidence and another licensed HVAC repair service's assessment and LOST. In the decision, the arbitrator stated it is my burden to prove that the repair is unwarranted. What? It is the professional's responsibility to prove to the consumer that a service is NEEDED! For instance, if a car mechanic told you that your transmission needs to be replaced without providing any evidence to you is called FRAUD. The funny thing is, I did demonstrate through my evidence that the service provided by the defendant was unwarranted. The defendant stated that the service was warranted because the refrigerant was low. How can the refrigerant be sufficiently low (as a cause for issue) if the system can function for an hour and no alert was triggered? I bet the arbitrator do not even look at the evidence before trial. During trial, the arbitrator asked me whether I provided the service bill, which I clearly did upload way before trial. Additionally, Fairclaims do NOT give you the choice to choose arbitrators, nor does it give you any background information regarding your arbitrators. Conserquently, you have no way to know if they are going to be biased or not. I made the mistake of not looking deeper into reviews before accepting arbitration through Fairclaims. Please go to small claims court instead.

They let a customer scam our small business. We had a dispute with a customer that lasted over 5 months. In that time we offered money to the customer multiple times for her to let it go. She accepted once then went back in her word. Also in that 5 months her story kept changing. We went through most of this process with a Thumbtack representative who agreed that yes, her story doesn't add up but he was adamant to find a solution for both our company and the customer. He suggested FairClaims, I read some bad reviews and wasn't keen on the idea but ultimately decided maybe all the bad reviews were from people like this customer. I am VERY disappointed to have been wrong. The customer couldn't produce any evidence to any of her claims because she doesn't have any. We thought worst case scenario we would give her a full refund for the project and that was fine. FairClaims had other ideas. Without evidence from the customer OR talking to the office staff that was also involved with this customer (whom she straight lied to) our small company has to pay a full refund AND $1,000 extra for her to get extra work done to her bathroom. On the first day of our project with her she had a plumber come give her an estimate. The estimate was too high and she told us to continue tiling with her old plumbing system. There is absolutely nothing wrong with her old system- she just wanted to turn three knobs into one. Now that FairClaims has let her scam us she will be getting the work she wants at half the price- and we will have to pay for it. We own up to our mistakes as a business but this project was not one. The only mistake was letting FairClaims handle our case. Positives: The process was easy.

I have had 2 claims arbitration through FairClaims via Turo and I am severely disappointed. I do not believe FairClaims was fair in their ruling. Two cars were totaled on Turo insurance but Turo did not offer right money. I asked to go to FairClaims and I was highly disappointed. 1. Turo/FC are making it harder for people to get justice. Earlier fee was 200, they jacked it up to $375. 2. Turo gives just 2 options for disputes and FC gets most of this dispute business through Turo because the other option is severely expensive. 3. Person representing Turo barely make any effort to prove their case or provide their arguments. They just copy/paste articles and never provide closing argument. On the other end we end up writing full points but those are not making any difference to FC reps. Even though my car was clean title, Turo brought down the value by comparing it to Structurally/Frame damaged car. And FC did not question them. FC let them compare a clean title car to salvage car. Turo doesn't allow Salvage cars on their website but in the claim process they manipulated my cars value by comparing it to salvage car and FC did not see any problem. If you go on Turo Hosts Facebook page - it is widely believed that FC is not Fair as it is getting abundant business from Turo. Turo compared car with just 2 or 3 other cars which were salvage but in past Turo used to compare car to 15 similar cars in my market. But FC is letting Turo promote such injustice without questioning them. Turo is using CarFax tool to determine value these days but if all the details inputed by Turo are not fair then ofcourse value will be down. FC never raised one logical question to Turo rep. On the other side - FC ruled that we do not have sufficient proof to change the valuation. One of my car had been through ASE certified inspection about 2 months before total loss. I just hope some one in Govt is watching. Turo is having their way on every claim and it is mostly due to Org like FC failing common people and letting corporates win. Horror stories about Turo Claims is everywhere and it is due to Org like FC letting them have their way.

I had an arbitration through Fairclaims.com and found it anything but fair. In my case, they didn't even do the math right, costing me an extra $300. They awarded the other party settlement for damage that they didn't provide any evidence for, while I provided photo evidence directly contradicting their claim. Basically, they said I scratched their RV, submitted no photos of scratches in spite of us asking them to, and I submitted photos at the date of return showing no scratches. And they awarded them damages? It seemed totally rigged to me. Even better, the damage awarded ($800) was for and estimate that was dated the day before our arbitration for buffing an RV. They had already rented out the RV twice more and didn't have any repairs done for scratches, and the buffing estimate didn't even mention scratches. Anybody can get an estimate for buffing a vehicle, that doesn't mean there is damage. When I pointed out the math error (literally, just got the math wrong, costing me an extra $300) they said sorry, nothing we can do now, arbitration is over. I contacted customer service several times to no avail, and even corresponded with the CEO. End result: Nothing they can do. Arbitrators decision is final. They can't even fix a math error after the fact? In retrospect, I think you get what you pay for. What kind of lawyer would sign up to be an arbitrator when the total fee is $200? Fairclaims will take their cut, and the lawyer maybe gets $150, if that. They are not at all interested in spending the necessary time to review the evidence and investigate the matter. They just want to get the arbitration done and get paid. A good attorney makes much more than this for their time, and more $ is required for any arbitrator to really dig into the details of a case and make a good judgement. I will never use fairclaims again. I think the arbitrators are struggling attorneys looking to make a quick buck, and there is no accountability for fairness or objectivity. That same lousy arbitrator will be randomly assigned to some other unfortunate guy like me with no way of knowing how bad he is until everything is set in stone. Maybe they have some good arbitrators. I assume they probably do, but realize, you are rolling the dice. You have no say in what arbitrator you get, and no way of knowing anything about them after they are assigned. I suggested they make a mechanism to review the arbitrators so bad ones can be weeded out, but I'm not holding my breath. I notice that Fairclaims replies to all the complaints here in ComplaintsBoard.com. If they post that they will contact me and get it resolved, I would take that with a grain of salt. I literally went back and forth with customer service and the CEO for a couple weeks. They aren't interested in making my decision fair, or holding their arbitrators accountable. Don't be fooled.

Wowww, I'm still shocked at the decision I received today! I should have come here first before I agreed to a hearing with these people. These Home advisor contractors DAFA Construction LLC RIP me off for over $10,000, abandoned my job, leaving my house a reck. No gutters after removing them, my bay window installed incorrectly which has water pouring through my bedroom when it rained. 5 hours it rained in my bedroom. Had to put 4 buckets in the window to catch the water, and had to keeping dumping them every 10 minutes! This happened Christmas eve night and continued until close to 5am. My new bay window wood is rotted, and my bedroom headboard is damaged. These idiot contractors didn't know what the heck they were doing. I will be posting the video on YouTube for sure this morning! The arbitrator saw all my evidence and also clearly saw what was going on. I know he seen right through these contractors lies, i can tell he did, but didn't do the right thing by not holding them accountable! Even an idot would have seen through their lies at the hearing. It was so obvious! But I'm believing it goes against their company to go against their own. I say their company because they are all together under the same umbrella! Home advisors, fair claims, and their contractors. It's that good ole boys stuff if you know what I mean. In addition to destroying my bay window, the contractors built a small closet addition and didn't put shingles on my roof as per contract, only put ice & water which they didn't even seal and everytime it rains the room floods, not to mention they didn't even finish the inside of the addition, got live wires hanging all over the place, inside and outside of my house! Nothing done to inside addition beside install installation which now has to come out in some areas by it being wet along with some of the wood. I showed the arbitrator lots of evidence, text messages, emails, agreements and he still ruled in the contractor's favor. Everything was there in his face, the truth was in his face and he choose to not see it! I'm *** off! But, I am filing something in court pro se next week, which I'm good at, and will bring everything to the courts and we'll see what happened then. I'm glad to see that I am not the only one that got a bias decision but by the reviews so many others did as well. I may have to call some of you guys to the stand, lol. But if everyone just about is saying the same thing here, we all can't be lying! I asked if I could get the recording from the hearing but of course they're not going to release that to me, but i sat at my kitchen table during the hearing and now that I'm thinking about it, my surveillance cameras in my living record voice as well so everything may be recorded. I have to check that when I'm done with this review. In the meantime I'm also going to post all my evidence videos on social media sites, review sites, YouTube and wherever else to make people aware of home advisors, fair claims, and DAFA construction LLC!

If you are the one paying for Fair Claims services, rest assured that ypur case will almost 100% certainly be found in your favor. We have a dispute with Turo. A guest caused over $10,000 in damage to our vehicle by driving through a meteor shower, which is the only explanation as to how they covered the entire front half of the vehicle in rock chips. Thousands of rock chips. We filed a claim with Turo. Over a month later after back and forth many times, they denied our claim, claimi g the pictures were too blurry or too distant to confirm the damage. If I could upload the pictures here, everybody would shake their head in disbelief as the pictures are not only clear, but painfully obvious. Every single person, including attorneys that have seen the pictures all were confused as all called this an open and shut case. However we can't use attorneys, we had to go through Fair Claims. We were only allowed to upload 30 pieces of evidence, which included the estimates, emails and all other written communications along with the photos. Right there should have e been a red flag as we have about 60 photos (yes, there was THAT much damage). With the paperwork and communications, we were only able to upload 18 photos so we had to pick and choose. There was no phone calls. No face times. No meetings whatsoever. It was simply submit your evidence. Respond in writing to any questions. Wait for the decision. Turo had even claimed they could "clearly see 2 previous rock chips in the hood in the pre trip photos" but continued on to say it was too blurry to verify that the 300 new rock chips next to those 2 rock chips were pre existing or not. Again, if I could link my Google drive of those photos here for all the world to see, I would. Its night and day. And no...not blurry. Which we all could see for ourselves. But "Fair" Claims said we "did not meet our burden of proof by a preponderance of evidence". Well, what do they define as a preponderance of evidence then? Was it not enough photos? We would have uploaded all if we were able to. Was it that they have just as bad of eyesight as Turo? Then please, get some glasses and review. Did they even bother looking at the photos which every single person that has seen them (mostly strangers) claimed was clear and obvious? Did they even read Turos claim stating they could clearly see then give a reason for denial claiming it was too blurry? Fair claims is beyond ridiculous and VERY CLEARLY bias. If possible they should face a class action lawsuit for their miscarriage of the judicial system. I would instantly sign on. Something that is legally binding should not be allowed to accept payment for favorable decisions. Which is EXACTLY what they are doing by siding with the person that pays for their services. If not, why do companies only allow certain arbitration companies? We aren't allowed to choose one. We have to go with who the company already has a contract with. I will NEVER use this company. When they eventually go down, they'll bring you with them. The fact that you aren't allowed to put forth ALL of your evidence is clear enough proof that they don't care about due process.

Hey, everyone. Let me try to help some of you with what I've recently discovered after thinking that I got my *** kicked by the claimant 5X in a row.,,by Fair Claims Arbitrators while they allowed people to submit some of craziest unheard of testimony and non substantiated evidence that I've even encountered in any type of litigation, arbitration, mediation or even an negotiation with my 4 year old. It was such a gross abuse of power that I had to GET INTO IT...AND FIND OUT...WHAT IS GOING ON HERE! So, my wife and I, and two of my colleagues spent the next 72 hours straight in shifts studying everything we needed to know about arbitration, the history and why they think they're granted SO MUCH POWER, ,THE REALITY OF HOW LIMITED THEIR POWER REALLY IS, HOW TO PRESENT YOUR CASE, HOW TO WIN, BEAT THEM AT THEIR OWN GAME AND DEMAND THAT THEY TREAT YOU WITH FAIRNESS AND JUSTICE THAT YOU DESERVE. ONCE THEY KNOW THAT YOU'RE INFORMED...your won't get bulldozed over by absolutely ridiculous arbitration process and even better you can plan and apply the law in your favor. I had a claimant the other day...he won...so he thinks, then, Fair Claims tries to push that 7 day and then, 14 day...rush me into giving my rights bs or eluding to the fact that i can be charged double,,,not how its gonna work! These lawyers already have the fair claims confirming my judgement, next week! Then, all of the sudden THE PRESSURE IS GONE! We come to find out all of that *** that seemed unfair and unjust...isn't ever going to matter AT ALL...when you get far enough down line. Remember, I'm the company. I have no desire to bully anyone. I sure have felt bullied and taken advantage with unjust cause lately. i had 5 of these arbitrations in one month. There are 5 awarded VERY EXCITED
customers out there of mine...that think they got me and potentially a couple of their attorneys/aribitators. THEY SHOULD FEEL EXCITED! Their cases were weak!. and most of it, that I feel was fabricated...one might go as far as to say...PREPPED! I'm going to start unveiling how my team goes up against FIVE of these awards, gets MOST of them vacated, if not EVERY SINGLE ONE and how SUPPOSEDLY QUICK AND INEXPENSIVE ALTERNATE RESOLUTION will turn into, some guys trying to screw me out of few thousand dollars...is going to turn into a 4-7 year multi-jurisdictional $250,0000 journey for these customers that they WILL HAVE TO PAY...all the while thinking they're winning and smiling, slap happy...and THEN, BOOM...HERE IT GOES...and ,I tried to warn them...they think I'm the bad guy...not true...all these "friendlies that are taking your money and guiding you"...they'll all be claiming indemnification, NO LIABILITY, NO NEGLIGENCE, and these poor consumers after being compelled to pay their attorney fees, my attorney fees, the counter claim, ALL OF THE EXPENSES OF A LONG DRAWN OUT VERSION OF HOW THIS COULD HAVE WENT...are going to feel the pain of an aribitator's GROSS MISSAPROPRIATION OF AUTHORITY WHEN THE INSTRUCTIONS TO THOSE ARBIITRATORS SO CLEAR! There is a way to play this game and win at it. My wife and I are going to figure how we can raise awareness to the recent mandates..AND THEY WILL CONTINUE TO IMPOSE MORE MANDATES...THAT WILL ULTIMATELY RESTORE THIS PROFESSION TO THE RESPECTFUL PURE PURPOSE THAT IT WAS INTENDED!

WAIT UNTIL YOU START DISCOVERING THE BIG PLAYERS IN ALL OF THIS...LET ME KNOW WHAT YOU CONCLUDE. THE PATH IS ALREADY BEING PAVED...WATCH FINRA,,,ahead of you as what you can expect MOST arbitration to be like in the next 5years.!

More later...

JDW

FairClaims is Bias and will not give you a fair hearing at all! I hired a contractor through ThumbTack who poured a driveway for us. It was done with very little prep work and overall poor workmanship. Short story is the driveway wasn't structurally sound and started cracking within 24 hours. We asked the contractor if they could claim on insurance to try ad repair it, but they lied and said they had no insurance, so we went through Thumbtack who advised us to use FairClaims. From the very first minute on the call I could hear in the Adjudicators voice that she was very clearly bias against us. Why wouldn't she be? It was her client, ThumbTack that is paying her bills. She was rude, aggressive and didn't listen to my arguments. I produced evidence after the hearing showing that the driveway was cracked right through, I enclosed an email from a Local Government official, the City Manager, who has been a Buildings Inspector for 15 years, I included 2 different reviews by builders and a letter from Zurich Insurance ALL stating that due to poor workmanship the concrete had failed and for a number of reasons. In the Summary from the Arbitrator she states this; "During the hearing, Claimant testified regarding her vision of what she wanted Respondent to do on the driveway on her home. The majority of the testimony centered on Claimant's position on how Respondent performed the job including issues with what the driveway looked like when Respondent was done." I didn't once talk about a vision for our driveway. I explained how it was cracking and breaking up. The driveway has to be fit for its purpose. It is no good to have a driveway on a brand new home that will need to be replaced shortly. Claimant's position was that Respondent did not complete the job because of the overall look of the driveway. This is NOT true. My argument was that the concrete was faulty and cracked all over. We didn't replace it simply for the aesthetics, it was about the integrity of the driveway. My whole argument was that there were no expansion boards, it had not been properly tied into the house with the re-bar, there was no room for movement against our foundation of the house as they had just poured it right up to the house without the correct boards in place. They didn't lift the re-bar, making it flimsy and due to having no ground preparation, the concrete could shift, and we were advised that not only will it continue to crack but that it could cause even bigger problems than that. This was NEVER about me not liking the look of it. Although could anyone really blame me? I dont deny that I cried as I slowly watched all the cracks appear. I have been waiting my whole life for the opportunity to build my dream home and we did. My husband and I built it ourselves, with blood, sweat and tears. But to have this happen at the end of the build was heartbreaking. Claimant was frustrated with the fact that Respondent did not listen to her complaints about how the driveway looked. Claimant testified that she believed the work was done improperly because of what she was told by later contractor that the concrete was not poured correctly as support for her position that the issues with the driveway was solely Respondent's fault. I never once expressed frustration about the Respondent not listening to me about my complaints of how it looked. I was not in communication with the respondent about the driveway, other than the initial email and text about what had happened and why was it cracking up so soon after being poured. This is seen in t=my text and email to the respondent. Again, I don't know where your Arbitrator makes these things up?! She clearly wasn't listening to me at all. The issues were that it was cracked and as we are not experts we sought professional guidance as to what had happened and what could be done about it. The respondent replied that he had 'not seen anything like this'. But yet, in the hearing they argue we were being picky and should have just accepted it the way it was? The respondent admitted that he knows why it happened and he came back 3 times to try and 'stop it from further cracking'. Again. This was never in dispute. The post-hearing evidence provided by Claimant from the insurance company and the independent third party was not sufficient. The insurance company denial of coverage indicates that it may be faulty workmanship but it focuses on the cosmetic complaint as well. Where? Where in the letter from Zurich does it state the issues we had were 'Cosmetic'? The independent third party relied on the pre and post photos and questioned the work done by Respondent but in the end clearly stated that the "finish was so poor" which is clearly a cosmetic complaint. The Independent 3rd Party also visited the site for inspections, which Thomas failed to get, he never ordered a pre-pour inspection. He does NOT STATE that it was a cosmetic complaint, he supports the fact that it was structural and even gives the reason in the email why it failed- structurally?! At no time did Claimant allege that there was anything structurally wrong with the concrete installed by Respondent. This was the 'entire basis' of my claim. (NO WORDS) I said it multiple times on the hearing call and stated it many times in my written testimonies. And, I even showed that 'if it were only' cosmetic, that we would suffer a financial loss as a result due to the de-valuation of our home. This was the whole point of me providing the letter from the Realtor, was to show that even if it were deemed by the adjudicator to be cosmetic, although it clearly wasn't, the cracks were all the way through, that she would be able to see that there is no way we could leave our driveway in that condition on a house build like ours. I feel that I am able to easily show that the adjudicator was antagonistic, bias and failed to listen to the complaint, as is evident by the last quote above. And that as such I was not given a Fair Hearing.

FairClaims sent an email to provide evidence for an upcoming hearing within 4 days without specifying the time of submission. ***, FairClaims representative, sent an email in which she claimed that there was a different deadline by which to upload the evidence. The initial deadline was 4 days before the hearing date. Due to unexpected issues with the FairClaims website, the evidence was uploaded in the evening on 12/26 PT time zone. Additionally, the link in the same email, which provided the 4 day window, also listed a link to hearing preparation tips which was not working. This is further proof that the company was experiencing website issues.

I went through a thorough Thumbtack investigation with Thumbtack's damage department for approximately 4 weeks to be told I needed to go through arbitration. After a month of going through the FairClaims *** and receiving notes that even their average settlement amount for the claim would be $*** I was awarded $140 for damages. Contractor was able to provide untrue statements without any evidence yet I was expected to go above and beyond with evidence. Only a few examples were the contractor stated I wanted new countertops, or that I did the damage myself, that the sink was *** even though I provided a receipt showing it was just purchased and installed. I received no compensation for any damages he agreed to which included, not cleaning up, damaging electrical outlets, keeping tiles, dumping grout in the sink and running the garbage disposal - but agreed he damaged.

WHICH ONE OF THESE IS CORRECT:1. Respondent testified that Claimant had a metal roof and Claimant's original drip edges had to be taken down as part of replacing the roof. Respondent, with years of experience working on roofs, can be considered an expert in the field. As such, his explanation is reasonable as to what happened to the drip edges. I find that the drip edges were never stolen. Rather, they were taken down as part of the roof replacement work Respondent provided under the contract. 2.The only conclusion that can be drawn from reviewing the contract is that drip edge and facia work were never part of the agreed upon contract terms. THE REASON THE ARBITRATOR IS STATING THAT THE RESPONDENT WON IS BECAUSE THE CONTRACT DIDN'T STATE ANYTHING ABOUT DRIP EDGES IN THE CONTRACT BUT IN THE 1ST PARAGRAPH I AM SENDING, SHE SAID THAT THE DRIP EDGES "WERE TAKEN DOWN AS PART OF THE ROOF REPLACMENT WORK RESPONDENT PROVIDED UNDER THE CONTRACT".

While the FairClaims site notes Estimates as a valid submission, the Award reads we must have provided actual Invoices. We have a dispute nearly completed through FairClaims arbitration that does not feel fair, aligned with FairClaims guidelines or legally correct. The decision was in our favor in principle, but a technicality changed the award to be in the other parties favor very significantly. The technicality was avoidable and is readily correctable within the next few days. The technicality was with documentation types, which is the core of our complaint: The FairClaims portal calls for "Contracts and Estimates"; however, the decision stated estimates are not valid; only actual invoices. No warning of this issue was given, nor was there means to share the invoices, which is the document type later requested. Of note: We understand we are discussing a legal proceeding with confidentiality. We are sharing the public documentation and characteristic details, abiding by the rules. We believe this disagreement can be resolved with ComplaintsBoard.com's help.

I used the business to handle a dispute the timeline not followed by fair claims was The arbitrator was not impartial not objective. I filed a claim through fair claims. I HIRED A WORKER TO REPAIR MY DRESSER THROUGH HOME ADVISER AND THE WORKER DAMAGED MY DRESSER HE MADE IT WORSE THAN IT WAS. HOME ADVISER ADVISED ME TO GO THROUGH FAIR CLAIM. I FILED A COMPLAINT WITH FAIR CLAIMS ON JANUARY 23. WE HAD A HEARING ON 2/21, AND THE PROCESS CLAIMS WE WILL HAVE A DECISION IN 8 DAYS. THAT DID NOT HAPPEN AND I RECEIVED A DECISION TODAY ON 3/1. I WENT THROUGH THE PROCESS AND THE ARBITRATOR WAS LATE BEING ASSIGNED AND DURING THE HEARING SHE WAS PARTIAL TO THE RESPONDENTS PLIGHT AND SHE DID NOT REMAIN OBJECTIVE. I SUBMITTED MORE THAN ENOUGH EVIDENCE TO SHOW HE RUINED MY DRESSER. THE ARBITRATOR DID NOT FOLLOW THE TIMELINE PRESENTED BY FAIR CLAIMS AND THE DECISION FELL OUT OF THE 8 DAY WINDOW. HER DECISION IS NOT IMPARTIAL IT IS THE PRINCIPAL OF THE MATTER. I HAVE NO WAY TO APPEAL THIS DECISION. THE ARBITRATOR WAS NOT OBJECTIVE DURING THE HEARING! I HAD A VIDEO SHOWING THE DAMAGE HE DID TO MY DRESSER! THE COMPANY PRESENTS ITSELF AS GETTING A DECISION WITHIN 8 DAYS FROM THE HEARING THAT DID NOT HAPPEN. I RECEIVED SURVEYS BEFORE THE DECISION AND MY REVIEWS WAS NOT FAVORABLE AND I BELIEVE THAT IS BEING USED AGAINST ME IN THE DECISION MADE.

states they are fair and unbiased in their decisions, but the arbitrator did not provide all parties a fair opportunity in the hearing. *** is a 3rd party dispute resolution company that was contracted by the *** rental vendor, *** My husband and I rented an *** in November using *** The *** was supposedly in great condition and had supposedly been serviced 5 days before our trip. That was not true. We drove the *** 750 miles from home, to a remote location in *** and the supposedly "new" *** started falling apart. We asked for help from the *** owners, *** and *** All denied us help. We were in constant communication with *** and we were - repeatedly - given false information. We were promised a refund by both *** and the *** owners. Both then rescinded those offers when we asked for service records for the *** When we were finally able to get home, the *** owners accused us of just trying to get a "free trip" and of "staging" a scene in their *** Both patently false. We ruined our wedding and honeymoon to get a free *** rental? I've paid more for trips to *** and *** To "resolve" our dispute, *** sent us to *** arbitration. WE WERE TOLD THE DISPUTE WAS OPENED FOR US TO GET A REFUND. Not true. *** incorrectly sent the party information to *** Instead of being listed as the Claiments, only I was listed as a Respondent. I brought the error to *** attention and was told they don't have control over how the vendor sends the parties to them and that I was able to counterclaim. How does that make sense? I also asked about evidence we needed to obtain from 3rd parties and was told that *** does not request ANY evidence and that the arbitrator is only allowed to rule using the evidence uploaded by the parties. Again, how is that fair? There was evidence available to prove our claims, but we had no avenue to get that evidence. We started uploading our evidence to the website. After updating our statement regarding the dispute, which specifically called out a lie made by the other party, our hearing was rescheduled due to an "emergency". On the day of the virtual hearing, both myself and my husband were present and announced ourselves. The other parties were present, as was their attorney, even though the wife was an attorney herself. The arbitrator gave all 3 opportunities to speak. When it was our turn, I stated that *** had sent the information to *** incorrectly and that my husband and I were supposed to be the Claiments. The arbitrator asked if I was counter claiming. I said, yes, and he gave me 4.5 minutes to speak. He did not even acknowledge my husband because his name was not listed by *** Again, how is that Fair? How is that DUE PROCESS? The other parties were allowed an attorney to speak on their behalf. An attorney who was benefiting financially if they won. An attorney who had a conflict of interest because he is RELATED to the owners. So, the other side was given twice the amount of time to speak, even though ONLY THE WIFE was listed, not her husband. The exact same situation I was in, but MY HUSBAND was NOT ALLOWED TO SPEAK NOR DEFEND himself against their allegations of damage. In addition, the owners lied multiple times during their statements. The husband also admitted one of the item we were charged for was BROKEN when we picked up the RV. We were charged *** to replace and inboard dash console that was broken when we picked up the RV, we weren't told about it until they were leaving, and then we were charged to replace it. The husband admitted during the hearing that it was broken. How is that fair? The owners also charged us for "loss of income" because they couldn't rent their RV. They stated it was in the shop for 1.5 months waiting for the dash console. So, they charged us for a console we didn't break, kept the RV in the shop waiting for that part, and then charged us over *** for loss of income. The arbitrator ruled in their favor and charged me *** for an RV that ruined our wedding and honeymoon. Fair?