Fantastic Services
Reviews and Complaints

Definitely NOT Fantastic Services!

I am furious with this company and will definitely not be using them again and will highly recommend others to avoid like the plague.

Today (5th February 2023), Fantastic Services sent cleaners to my property in Canary Wharf. The cleaner spoke very little english and was trying to explain on the phone that she didn't know where to park. She said the company would contact me. I told her that it's practically impossible to park in Canary Wharf which is the financial district and has security and barriers everywhere. I made clear to Fantastic Services multiple times during the week via telephone and even yesterday (4th February 2023) that the cleaners need to use the public car park within Waitrose (Jubilee Place Car Park). After the cleaner arrived 45 minutes late communication went quiet and it seemed the cleaner decided to not attend and effectively cancelled the appointment without even telling me. No one had the decency to contact me so I had to chase Fantastic services (Note: you cannot call FS on weekends but only leave a voicemail). However, I was able to send a text message and someone finally called me a few hours later. In short FS told me that because I didn't arrange parking that somehow I am liable despite the fact I made clear over the phone on three separate occasions and even the night before that car parking can only go through the public car park. FS are now blaming me and stating terms and conditions that the car park has to be within 150 metres of the property (despite the fact it doesn't even say that on the T&Cs). This is disgusting behaviour to effectively blame me for something that is not my fault in anyway simply because FS didn't tell the company which they used (called Spectre Cleaning) the "clear instructions" I gave for the cleaner on arrival. On top of that I travelled two hours to attend the property to assist the cleaner with access to the property and wasted half a day dealing with this matter. On top of this I was mis-sold "membership" of £89 which I did not ask for and made clear I was leaving the country in two days as I am moving abroad permanently. The audacity for FS to state they are keeping £242 of my money for a service they didn't even provide is outright theft and I am filing a civil claim tomorrow morning. I am beyond frustrated with this company. Oh, before I forget that suggested I pay to have a cleaner attend another day. The outright cheek of this is unreal and I hope this company goes out of business because this type of practice and service is beyond unreal.

Dear sirs
I have called about 15 times been messed around
I have been a victim of theft harassment trespass and my legal work messed up and my home recked
I want my money back today
I have reported you to the police and the bank and as you were rude today I'm reporting you to ico now

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I contacted Fantastic services on 13th September 2022 by telephone for a waste collection quotation in the DA15 8PF postcode area, I was advised by Fantastic services (FS) representative that all of their services have a set price plan except the waste removal service which I was enquiring about, they have explained that waste collection price varies, it all depends on volume, weight, and type of waste, etc therefore they were unable to provide me with a quote over the telephone but they are happy to send one of their drivers to assess the job and to provide a no-obligation quote at the property.

During this same call with FS representative, I was convinced to buy another product for £89 and I made a card payment of £89 (please note this dispute is not about this £89, however, this is how Fantastic services managed to get hold my card detail for the unauthorized transaction of £275 on my card on 14th September).

Following my waste removal inquiry, I became aware that the private access to the property (a very narrow alleyway) was potentially to be partially-closed due to some emergency work in the alleyway or in a property adjacent to the alleyway. As soon as I received this message, I tried to call FS to notify them of the situation but due to some technical issue, it was very difficult to get through to FS. After some persistent attempts, I managed to speak to Fantastic services customer services on 13.09.22 to find out the possibility of a second visit just in case of an access issue on the day, etc. Fantastic services representative again assured me on the phone that I should not be concerned at all i.e I’ll be paying for their service ONLY if/when the driver removes any waste from the property and NOT before, so even if the driver returns for any reason without removing any waste from the site, I will not be charged at all. The representative further assured me on the call on 13.09.22 that he has clearly documented our conversation and read out his note after typing it into the system for my personal satisfaction.

On the viewing day, from early morning, I filed a total of 11 attempts trying to get in touch with Fantastic services customer service again but unfortunately, I was having the same issue as the previous day i.e. each time I failed to get through to customer services for some strange reasons, as I kept hearing a recorded message that someone will return my call or I should simply install the Fantastic services app to report any changes in the order, etc. Eventually (in the mid-morning) I was put through to the switchboard who was able to pass the call to someone who seemed like a Fantastic service’s sub-contractor and I informed them about the alleyway access situation that it was closed in one end and that there was a builder’s vehicle possibly reversed into the alleyway and blocking other vehicles passing through the narrow alleyway so it would be better postpone the van appointment.

Fantastic services later claimed that they attended the property and saw another vehicle in front of the property loading rubble, therefore they took an unauthorised payment of £275 from my card just for attending the property. When I disputed the charge they send my bank a 50-page T&Cs which I find totally absurd because no such terms and conditions were provided to me at the time on the phone or by email when I booked the viewing appointment. To my knowledge, I was not bound by any terms and conditions at the time of the formation of arranging the viewing visit over the phone with Fantastic Services/ 1st Online Solutions Ltd on 13/09/2022. I’m also not aware of receiving any pre-contractual information and cancellation rights.

Furthermore, Fantastic services also forwarded some photos of a random/parked vehicle in the alleyway and claim that there were no blockages on the private said alleyway. However, so far I do not see any photos that they’ve forwarded to me or the bank showing both entries into the narrow private alleyway being clear and open as Fantastic services claims.

Fantastic services also claim that they have provided me with a video of the road but I’ve not got back to them. This is a completely misleading and inaccurate statement because they have only forwarded a still picture of a random loaded vehicle, but I do not see any Fantastic services marked vehicle nor do the photos show any other person in front of the property or on the alleyway from Fantastic services. I note that they also failed to mention what date they actually attended the property and what date these photos were taken.

I understand that these photographs were taken from private land without the landowner’s permission or any regards to being guilty of trespassing where the homeowner can expect privacy, therefore, I believe this is something likely to cause a breach of privacy laws by Fantastic Services too. I intend to seek advice from the Information Commissioner’s Office regarding this.

Without any notice an $89 charge has been taken for this account. I assume this is for membership of the club which I DID NOT sign up for. I have never agreed for such payment. Also - my purported club membership renewal date is in January so even if I did agree to be a member I do not know why I have been charged now. There was no email or other communication warning me that payment should be made.

Absolute scammers. This company is so dodgy.

We are currently in a dispute with our former landlord over the deposit, wherein he attempts to maliciously and falsely claim that certain cleaning services were not chosen by us and rendered by Fantastic Services. I therefore requested an itemised paid invoice to be reissued that delineates the specific options chosen and provided in the cleaning, but I have received no response. Because of the urgency of the matter, with a deadline coming up tomorrow (and no response from Fantastic Services for some time now), we may end up being erroneously charged for lack of cleaning that was in fact rendered. Any such costs in such a case would have to be passed on to you through litigation, but we would like to avoid this as possible. Please reissue the paid invoice as requested without delay, as such a task should reasonably take no more than a few hours.

On 18th November (around 6pm) a Fantastic Services car reversed into our brick pillar after cleaning our neighbours house. The boot was open as they reversed and when I ran out to tell them the boot was open and that they'd crashed into our pillar they drove off. After 10 minutes they came back and said they were sorry and that Fantastic Services would cover the cost of the damage. They took pictures of the damage and accepted responsibility. I sent over the quote to get it fixed as requested from a builder but since then have been offered a handyman to patch the pillar. The pillar needs to be structurally safe as it has a large gate attached to it and needs to be rebuilt properly by a builder. Since then, I have spoken to 3 separate people at Fantastic Services who all say they will look into it and phone back but we never hear back. The car caused £1000 damage but Fantastic Services seem totally uninterested in resolving the issue. We had the pillar rebuilt within the last couple of years ourselves at great cost and are now left with an unsafe pillar.

I request the End of Tenancy cleaning service for 1pm on 16th Nov. When I make the booking I wasn't given an option for extent warranty, after make for the booking, I see an extra item is added and extra of 39 pounds have been charged. I cancelled it immediately. But still got charged.

as I was leaving Uk on 16th Nov, so have the inventory report carried out the next day, and when I received the report a few days ago, found out the microwave glass turnabout is broken into 2.

After signing up for Fantastic Services Member Club, you receive £300 in credits to use towards their services. Their website advertises this as:

Get £300 in credits in your Fantastic Account

With the new Fantastic Club you enjoy preferential member rates for some of our most popular and demanded services. You also immediately receive £300 in credits in your Fantastic Account. You can apply 30 credits to 10 different services to get £30 OFF the price total of each one.

This implies that I could use 30 credits towards any of the 10 services, however on trying to book my second cleaning service, I was told that I cannot use the credits towards the same type of service more than once. Therefore effectively making the rest of the credits not usable for anyone wanting to use a service more than once.

This is not made clear at all during any stage of the buying journey for their membership club, or on their website. I believe they are misselling this service and I would strongly warn anyone from signing up.

Dear fantastic team - I have been trying to contact you but there has been no answer through your automated system. An £89 payment was taken without warning, presumably for the annual fee. I did not agree to this as I have found your services largely of poor quality and no benefit from being a member over the course of last year. Regardless, if you are planning to take a fee, do send an email suggesting you are planning to do so - your current strategy is not helpful.

A carpenter was meant to come to my flat for a 1.5 hour job at 9-10am Thursday 15th September 2022. The handyman simply didn't show up and I've been trying to get in contact with Fantastic Services but all of their phone numbers (strange in itself) are dead end answering machines.

Have been charged £108 and see no way of recouping my losses. Do not use this company.

Name of the handyman is: Nacho OP Ltd (beware)

Ref No.: 22090150YOY

FS’s website and PR is of the highest professional standard but is totally at odds with the follow up I recently experienced from the locksmith. He should have been able to complete the job for the price quoted. In this respect he failed absolutely as he was not fully equipped to do the job and quoted an exorbitant fee to do so on another day.

Fantastic Services are anything but for me! Misleading information contrary to expected service.

Apart from constant reminders asking me to commit to a call out that should have resulted in an on-the-spot repair work I was unimpressed with the slightly condescending approach and way the locksmith dealt with the issue.

For a start there was never any talk of a call-out fee as it was assumed I would welcome the original quote of £148 to rectify the slamming of two doors – which I did by accepting the quote and paying via my credit card for the expected service.

On his arrival he proceeded to assess the issue. I realised that only the front entry door was at fault as the second door functioned properly and I informed of this. The inspection took at the most 10 minutes and the locksmith concluded that I needed a spare part (which he did not carry with him despite my expectation that he would be fully equipped). The job was costed at £500. No mention of VAT which would have meant a total layout of £600.

As I did not commit myself at that point, he mentioned there would be a call out charge (deductible from the full cost) and I asked for his business card which he did not possess. However, he did produce an invoice (see scanned image at the end of this text) which showed the aforesaid charge to be £59 + VAT costing a total of £70.80.

I was puzzled and annoyed. I would never agree to a call out charge as a fee had already been agreed and paid. This was nothing short of outrageous and extreme. I sensed I was being duped.

Further enquiries confirmed this to be the case as another reputable company quoted a far more reasonable amount and completed the job on the spot in less than an hour.

This resumé of events on 2nd September contradicts totally with the glowing comments seen on the website. And totally negated any claimed accomplishments as cited thereon.

I require a full rebate of the £148 already paid to you based on the service you offered which I did not receive; it did not conform to your publicity. The amount was both a misrepresentation and a falsification. For this reason I am and continue to be highly dissatisfied with the ‘facility’ claimed by FS.

Also can you please desist from sending me continual reminders, thank you.

Sincerely

M. Sheldon

Ref No.: 22090150YOY

FS’s website and PR is of the highest professional standard but is totally at odds with the follow up I recently experienced from the locksmith. He should have been able to complete the job for the price quoted. In this respect he failed absolutely as he was not fully equipped to do the job and quoted an exorbitant fee to do so on another day.

Fantastic Services are anything but for me! Misleading information contrary to expected service.

Apart from constant reminders asking me to commit to a call out that should have resulted in an on-the-spot repair work I was unimpressed with the slightly condescending approach and way the locksmith dealt with the issue.

For a start there was never any talk of a call-out fee as it was assumed I would welcome the original quote of £148 to rectify the slamming of two doors – which I did by accepting the quote and paying via my credit card for the expected service.

On his arrival he proceeded to assess the issue. I realised that only the front entry door was at fault as the second door functioned properly and I informed him of this. The inspection took at most 10 minutes and the locksmith concluded that I needed a spare part (which he did not carry with him despite my expectation that he would be fully equipped). The job was costed at £500. No mention of VAT which would have meant a total layout of £600.

As I did not commit myself at that point, he mentioned there would be a call out charge (deductible from the full cost) and I asked for his business card which he did not possess. However, he did produce an invoice (see scanned image at the end of this text) which showed the aforesaid charge to be £59 + VAT costing a total of £70.80.

I was puzzled and annoyed. I would never agree to a call out charge as a fee had already been agreed and paid. This was nothing short of outrageous and extreme. I sensed I was being duped.

Further enquiries confirmed this to be the case as another reputable company quoted a far more reasonable amount and completed the job on the spot in less than an hour.

This resumé of events on 2nd September contradicts totally with the glowing comments seen on the website. And totally negated any claimed accomplishments as cited thereon.

I require a full rebate of the £148 already paid to you based on the service you offered which I did not receive; it did not conform to your publicity. The amount was both a misrepresentation and a falsification. For this reason I am and continue to be highly dissatisfied with the ‘facility’ claimed by FS.

Also can you please desist from sending me continual reminders, thank you.

Sincerely

M. Sheldon

Follow up complaint addressed to the ‘File a complaint’ page on the FS website.

Two days ago I sent the complaint to FS. I received an automatic response: Thank you for your email. Resolving your issue and answering your questions is a top priority or us. A member of the support team will follow up with you shortly to resolve your inquiry.

As no further communication has been entered upon in relation to my complaint I would respectfully as that you reply to this second communication by midday tomorrow (15th September 2022). If you are unable or unwilling to do so I shall escalate this complaint with my credit card company and seek a refund in this way. If you prefer this method I shall not hesitate to express my dissatisfaction about your company in its attitude towards me.

Sincerely

Michael Sheldon

[protected]@gmail.com

This has been the worst experience ever. I booked service and also became the club member. I booked pest service, no service has been given, there is no contact from the customer care or customer service. My number is blocked for some reason. I have left a formal complaint but no response. This service seems like a scam. I have been charged 256 pounds. Another payment has been taken from my bank account without my consent.

Fantastic Services appeared very helpful when I was enquiring over a call about their services on 25 July 2022. I was looking for movers and specified my belongings and furniture which required moving prior to booking. They also told me that insurance coverage was also included for the move, which was also one of the reasons why I went ahead with them. I was assured that 3 hours was more than enough for moving my furniture and diassembly/reassembly of furniture and encouraged to buy their membership for future home-related services. I went ahead with the booking for a move on 30 July 2022 and bought their membership.

I agreed to the ordering of moving boxes and supplies, as I was assured that the boxes could arrive by 27 July, but the boxes which came were all small, and not what I ordered over the phone, a mixture of medium and large boxes. In the interest of time, I decided to source my boxes and materials on my own, and request a refund as this was a mistake on their end, Little did I know that this would be the beginning of a long nightmare.

On 30 July 2022, the day of the move, the movers were late by an hour. After which they took their time to move my furniture and belongings. I had already pre-packed everything in boxes and they were slow with moving my items. The movers also couldn't figure out how to disassemble my double-sized bed and threatened to break it or walk away. I could see their frustration but I did not want a broken bed or to be left stranded with a bed in my apartment and asked them to try again, which they eventually did. I had to pacify them as they were quite frustrated. They also had difficulty reassembling my bed and took several hours just for the disassembly and reassembly of my bed, which is not reasonable. I felt I was left at the mercy of the movers and their slow speed and had to pay up for their extra time. My bed is a double-bed ottoman and it was not difficult to disassemble/reassemble. In the end, the move took about 8 hours which is absurd.

During the move, the movers also damaged my furniture, my TV unit and dining table. I have submitted photo evidence to Fantastic Services, and also showed the damage to the movers on the day itself, and reached out multiple times to Fantastic Services to find out how I can submit my claim for the damaged furniture. However, Fantastic Services have avoided my question on many occasions. I was also told that the movers are denying any damage, but I have evidence that the movers have damaged my furniture and they have no proof otherwise.

I have tried calling Fantastic Services to try resolving this issue but keep getting directed to a voice system which doesn't go anywhere. I have been assigned a case reference 22072539IVPA and I have been responding very promptly, but the replies from their end has been very slow, taking weeks even though they said that their response would be within 48 hours. It has been over 5 weeks since my move and I have no choice but to contact them via this platform.

Fantastic Services have been trying to deduct the full balance multiple times, even when I am waiting for their response on how to resolve this issue.

This has been such a poor experience as I am left with damaged furniture and threats by Fantastic Services to increase charges. I do not think that my move required such a long duration and my furniture was damaged by the movers. The movers were slow and I find it unreasonable to be liable for their lack. Fantastic Services has also not refunded my cost for the boxes, and instead deducted it from the outstanding balance which is not fair.

Please can you tell me how to submit the damaged furniture claims and process them? Val Morgan is proposing to settle half of the outstanding balance. I am happy to pay half of the outstanding balance before deducting the cost of the boxes/moving materials, but settle it only after my claims for the damaged furniture are paid. I have no confidence that my damaged furniture claim will be looked into once half of the outstanding balance is paid and would like to sort out my damaged furniture claim first. I regret buying the annual membership and would like a refund too.

So cleaners are criminals I also had proof to show to the police.

On Wednesday 31st August I was out all day I remember I ha left 20 pounds on my bed also my wallet which is a Gucci brand.

I noticed when I came back that they were not their I thought only person who went in my house is fantastic cleaners. Checked camera and I was right it was some female. Cleaner. I had now shown it to the police I WILL get here charged and get criminal record asi have proof Im so lucky to busy your company up for once and it's probably run by a gang of fraudsters. Why do you even think about charging me for the job they do when they come and rob my money when I'm not home. I will try and sue the company and if they police hopefully will shut this company down as it is run my criminals. I want a huge apology from you guys as I will deal with criminal who work for you and busy them all up 😁

not acceptable at all!

1) the price is determined almost arbitrary by the cleaner on the day! ! I should be paying 54, but the cleaner asked for 154 and horrified me that if I don’t agree she will leave, and she said she knew im in urgent to check out, so if she left, I cannot get my deposit back from my landlord for check out — that’s entirely an intimidation to the customer, with no professional standard at all.

detail: initially I booked a 1 bedroom(include living+kitvchen) cleaning for 169(199+30 discount) 1 month before the service, but only after I made the booking, I was told that in order to clean the fridge, all food there needs to be removed — in my case it’s only me that will be moving out but not my flatmate, and my flatmate was not able to remove her food from the fridge. so I requested to change it to my own ensuite(only bathroom+bedroom,

On 25/8/2022 the company (Fantastic Services) has taken £89 from my account (advance renewal fee) while renewal date is 7/9/2022

Next day I called & emailed the company and requested for cancellation and refund of money they said over the phone that you will get your money back & email for confirmation of cancelation of your account within one two days

But unfortunately I didn't received any email from them & my account is still active (I just logged in to confirm)

Please help to get my money back

Kind Regards

Muhammad Saleem Arshad

[protected]

[protected]@hotmail.com

17 Dawlish Drive

Ilford

IG3 9ED

Hi

I recently had removals and end of tenancy clean booked with you for 1J BEULAH Hill – SE19 3LQ - To begin with my partner booked the removals for 12 midday on 30th July and received confirmation via email that this had been booked and that we could pay later – I tried on numerous occasions to get through to pay for the service, with no luck. Finally when someone did answer, I was told the removal and not been booked and that we should not have received the email – the slot had gone and the only time available was 3pm. In fact they arrived after 4pm. The removal took approx. two hours and we were told we would be refunded since we’d booked a 4 hour slot. I have not received a refund for this.

Secondly - I am not at all happy with the feedback from the landlady for the clean. I paid for cleaning and a carpet deep clean – she says there are cobwebs left and that it was dusty and clearly had not been thoroughly cleaned.

I am really disappointed that having paid for the peace of mind that the flat would be left clean and tidy – and having paid over £200 for the service – the landlady is not satisfied with the standard of the clean.

Lisa Hurley

Clinical Projects Manager

NIHR Imperial Clinical Research Facility

Imperial Centre for Translational and Experimental Medicine

BLOCK L

Hammersmith Hospital

Du Cane Road

London W12 0HS

One star is too many!

Shameless company! Sneakily took the payments while we were in process of negotiations!

And haven’t even informed about taken payments, though last time - I have received confirmation emails!

This time, they doubled the charge for the same amount of items to be removed, even though half of it still were packed since last time they have done a relocation service and - it was from 2 different locations as well! So how come the price has doubled to over £4K?!

And on top of that - while we were unpacking in the new place, found a couple of broken items, as one wasn’t wrapped and another one was taken by one of the removal guys even though I told them not to touch that box!

Now they don’t want to hear anything about it as apparently we are past the deadline of reporting it? Lol

No morals! No shame!

I’ll make sure I’ll leave the true feedback everywhere I can.

I paid for cleaning of 2 2-seat sofa and 2 armchairs on July 18.

On one sofa : there were milk stains that remained after the technician left and on top brownish colouring appeared on the fabric as a result of the product he used.

I then washed myself the sofa, the milk stains disappeared but not the brownish colouring.

I asked fantastic service to refund me for the cleaning of this sofa because 1/ it was inefficient and 2/ it damaged my sofa. The cost they charge for one 2-seater sofa is £67.

They refused only offering £15 credit, and cleaning again the sofa (which is pointless given I celant it myself)

Then they refused to give me the details of the ombudsman and claimed they could prove the product used could have not let brown mark. They sent me reference of the notice of this product which doesn’t certify what they claim, on the opposite, the description highlighted there is no guarantee.

They are not acting in good faith and wasting my time, I want a 3rd party to look into this issue

After booking paying £138 for my tv to be mounted and providing brackets, the guys were about to leave when I asked about the dangling cords. Apparently it was not part of the job.

I specifically ordered my cords to be hidden and also requested this be done with the guy who rang me the Friday before to confirm booking.

When I disputed this. The worker (bald) with rather a sour odour, became a little aggressive. I explained that I am not agitated by them as they are merely workers who are sent out. His colleague took over the conversation and explained that they received the job according to memo. I asked for the tv to be brought down as the dangling cords were abit much to look at. He says that this will be an additional fee. They left.