Fashion Nova
Reviews and Complaints

I've ordered from Fashion Nova numerous times. Lately the company went down in service. I hate the fact I've have orders almost 2 months ago and haven't received them. I was sent a $21.00 gift card but paid $132. I don't want store credit, I want the items I've ordered and paid for!Please do not order from this company. You will not receive the items you order..

Reading all the complaints here just makes my situation feel hopeless. I ordered some items on the 28th of June, I saw updates on the site that advised the process in time which is usually 2 days was unavoidably delayed and it would now take four days before the items would be shipped. No biggie and I appreciated the advisory.

9 days later still no updates, no one is responding on their social media or via email. Now I receive a gift card with no explanation with the full value of my purchase...basically these heifers took my money have none of the items in stock and do not have the decency to explain what is happening instead they send me a gift card. To say this is poor service is to put it mildly I am just here to find out the best way to spread the word that this company is a total fraud and persons should throw their money elsewhere. I have been shopping online for years and I hav never experienced anything like this. Completely ridiculous

I ordered a bunch of clothing, non the less two of my expensive items were missing from my box! I've sent themseveral emails and called severallll times and all it gives you on the "customer service" line is a pointless voicemail since no one even follows up.

How are you going to charge someone and not give them what they paid for and then ignore them and not even care to give any sort of response to emails or voicemails weeeeks after constantlyyyy trying.

At this point it's the principal of someone thinking they can take my hard earned money and scam me like that - no hunny I will file a law suit or take this to social media and do whateverrrr I need to to make sure they get what they're giving. Picked the wrong one.

I purchased 5 outfits on June 20th, 2017 for $148 CDN and paid $6 USD for express shipping. All I received was an order confirmation, its now July 5th and Fashion Nova has neglected to ship my products. I am very frustrated since they took money from me and they refuse to provide an update on my shipping, this will be the last time I ever order anything off Fashion Nova. I only managed to get a refund of $6 USD, and I emailed customer support several times with no response. Then a I received a reply from Shanon Hendricks who refuses to give an update. Although there is a delay for shipping this is unacceptable especially since customers have paid for their order. The phone number is a joke because you cant reach a live person. I have already started the process for disputing the charge with my bank and I strongly advise people not to order from Fashion Nova ever again.

Hi i was on your website looking to see what i can order with the instore credit i have. Your website is not working properly. I didnt get a chance to put in my gift certificates..you automatically charged my mastercard! I need the sale reversed and i do not want that payment to go through on my credit card. I have instore credit! I was not even ready to check out! Maybe fix your problems on your system. My order # is 632112. Please cancel this order

My name is Thandiwe Weza. I purchased from your site on 6/28/17. I’ve received no order ID confirmation number of tracking info. Can you please send my order ID number? I was promised 2 day shipping! This has been a horrible experience. I want my items ASAP or my money back! I am terrified because over 1, 000 people on the internet are experiencing the same issue to my knowledge and its probably more than that!

Thanks,

This is just s message to let everyone who don't know how to get your money back know that if you purchased items with your credit card with fashion nova and you have not received your items, contact your bank and let your bank know that you want to do a dispute against fashion nova because you haven't received your items. Also if you purchased your items through pay pal, contact pay pal and let them know that you would like to do a dispute against fashion nova. With both of these methods you should be able to get your money back.

Written coiuntless emails called countless times about my order that has not been shipped. It has been over 2 weeks! No response, no call backs, the worst customer service I have ever received. They just send an automated response email to everything you write and no one is there to take your call. I am so livid. I drop thousands here, and I am not gonna stop until I get my [censor]. They may have lost a customer who spends a lot, and I am gonna spread the word.

Anytime I log onto the website or try to I am not allowed to. Its been that way for months and I'm not really sure why. Its specifically me though because I can get on from my friends phones or computers but through my own electronic devices I can't shop on your page. Anything that is authorized by me such as my phone my computer or even my school computers, does not allow me to access your page and it is very weird. Its something that has never ever happened to me before. Its very inconvenient because I used to shop there a lot and now for whatever reason I can't unless I am on someone else's devices. Its frustrating I just want to know why.

I have ordered my fashion nova outfits about a week ago and yet have not received any information on shipment. I spent 300 dollars + fast international shipment. I have tried emailing them about when they can ship my products as I am going on a holiday on July 14th, but instead received a general reply about fashion nova delays and how they are expanding their company. This upsets me as my query was not answered properly. I was not notified about any delays in products when I was ordering first, it would've made my life easier.

I ordered a dress from fashion nova since june 21st.2017.. They took my money and did not provide a tracking number... I have a wedding to attend on july 7th 2017... It's now july 3rd.. And I haven't heard from them... I contacted them via email... Phone calls.. And instagram.. All I received is their automated system.. I need my money back.. I live in canada and it cost way more to order.. I work hard for my money.. And they took it and did not ship my product... I now have to buy a new dress for the wedding...

Hello my Is Nani iam missing packages it's already been a month and I have not received my packages iam worry what's going on and not I sent an email and did not get a respond I spent 135$ only received 2 outfits it's been a whole month that I've been waiting on my others to come it say 2-3 days and I had not receive anything missing these outfits it says 2 days I need to know we're are they I ordered them on the 7 of June

Ordered several items since june 23rd and they have not shipped. I only receive a automatic message from fashionova and not a direct messsge concerning my specific orders.i tried calling and no live person answers. A order i placed after june 23rd shipped but none of the others before that i need a follow up with the company about my specific orders. Are the items out of stock, am i getting a refund i need specific answers from a live person

TG
My 2 orders of $246.72, $36.72 have yet to update from June, 29, 2017 at 9:45 pm, and June, 29, 2017 at 11:00 pm, these orders still are in transit after 24 hours, after waiting for 4 days to ship out the items.I call their customer service line and it keeps on giving me a automated message, same with email.I dont know what's going on with their website.I ordered from them last year in December, and September, never had this problem before.I would highly appreciate it if I could get some help on my orders.

Sincerely, A troubled customer

I placed and order in excess of $75 solely to receive the "Free 2 day shipping" as advertised. I understand I wouldn't receive it in 2 days because it takes time to process the order but 11 days later and still no confirmation of shipping. I emailed customer service only to receive a canned email response. This is unacceptable, deceptive, unethical and blatant false advertising. Had I know my order was going to take this long I wouldn't have spent the extra money to receive 2 day shipping. I just wanted a pair of $29.99 jeans but due to the DECEPTIVE FALSE ADVERTISING I ended up ordering $110. Can't get a live person on the phone to save your life.

I ordered clothing from them on June 23rd and selected 2 day shipping. They charged me but have yet to ship my merchandise and it is now June 30th. There is no person to answer when I call. Only an answering message saying they have been delayed and no further information. Please do not waste your money and go shop at a reputable store. They are thieves!

Run for the hills! This website is a scam! Don't order anything from them because they will be sure to promptly take money from your account but no products. I placed a $282.90 worth of order onJune 24th. I didn't receive a confirmation email but the money was deducted from my account. I took a screenshot of the order number that came up on the website immediately after placing the order.

When I track my order using the "track order" option at their website using the number, it says "Could not find order." I have tried calling and emailing literally multiple times a day attaching the screenshots as proof. No email responses and when I call all I hear is this annoying automated voice calling me "Novababe". Really! I am out of options. I don't know what to do and watching my hard earned almost $300 go down the drain is a hard pill to swallow.

I have attached the screenshot of the confirmation I got from the website immediately after placing the order and a pic of my order not being found. Can someone stop these scammers from stealing from people! Please help!

I placed an order on June 9th I got an email stating that my shipment has been shipped on June 12th. I tried to track my order and appreciating label has been made which means it has not left the warehouse. Today is June 29th and I still haven't received any package any help from customer service any emails nothing! They have taken my hard-earned working money out of my account but I have no product.

I'm a first time customer, and this is by far the worst online service I have ever imagined. You offer two day shipping it's been four days, and I have yet to receive my order. To add insult to injury why give a discount code for orders but we have no means to speak to a service representative. I have called the numbers provided online they are all pre recorded message a. This is totally unprofessional/ inconveniencing to me. I have an event to attend now this delay is a set back / disaster. This is a first and a last time I will order. I defiantly would not refer your store to anyone.

I ordered a dress about a week ago and have yet to receive any tracking number, shipment updates, or anything like that. Money was taken out of my account, yet still no updates! I tried calling their phone number, and all I got were automated scam "opportunities." I've never had an issue with fashion nova before, but this is just horrible. My order is #6111915 and I had recently placed another order that I am now worried about as well (#6211784). I just want my items and to not feel scammed. I have the confirmation emails and everything. This is all ridiculous to have not even received an email with updates.