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FashionMia Complaints 114

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S
4:04 am EST
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FashionMia fashion mia - have been waiting over 6 months for refund on returned items - lots of weak excuses

B1962743 - order a series of dresses (4) - similar to others, the sizes were ridiculously understated. When I contacted them about sizing they strongly recommended I keep them and re-gift them. This was not an option and I elected to return these items to the California address for a refund.

I have written numerous times to them nicely, and most recently, quite aggressively, demanding my refund (it was over $100). I am getting a series of weak excuses - always accounting. The English is poor and there is no effort to remediate. I strongly believe they don't intend to refund my purchase.

So 6 months later, they have my money and their goods - not a bad business transaction! I feel duped and robbed. I will never recommend this site to anyone.

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Shaun R.
US
Jan 02, 2018 11:02 am EST

What were the sizes suppose to be compared to what was actually shipped? Did you receive an R.A. (return authorization) number before shipping? This is pretty standard procedure for most companies, so they can match the shipped merchandise with the transaction. If the merchandise was just sent back, it may not be sent to the correct location and then not be flagged when received.

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H
6:32 am EST

FashionMia thieves

I am very disappointed. These clowns sent me defective items. Three dresses with lots of defects :(
Two of them are also very small, even though it's the XXXL size according to their sizing charts (I wear the S size, but I 'm too big for them). The third one is just beyond infuriating. I hate all of them.
But the worst thing is that they refused to accept them for no reason. I wrote them within several days as it was shown in their policies, but they refused anyway.
Please, be careful ordering from them. Not sure about other people's experience with this website, but I think that FashionMia management is a bunch of scammers and thieves.

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5:13 pm EST
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FashionMia payment taken - goods not dispatched

In october 2017 I ordered two dresses. I paid £52.82 via paypal. Six weeks later and my dresses haven't arrived. Fashionmia say the order was never placed... So how was my money sent and received by them without an order? They make out they're based in france, but after checking, they're based in hong kong. I worked a whole day to earn that money - for nothing. Do not buy from this scamming company.

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3:53 pm EST
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FashionMia products never came to me.

My order number is b2090554.
I never received any confirmation to ship it to me but your system said that it was delivered already.
Please check what is going on.

Another order number b2092969.
I received confirmation by email that you shipped it to me.
I didn't receive the products yet as of today.
Please check this order also.

I have a fear to order the products through on-line with your company.

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Update by Emily Lee
Nov 08, 2017 3:56 pm EST

Do not buy any products from Fashion MIa. They never shipped it and never respond any answer..

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M
4:30 pm EDT

FashionMia order of two dresses on 21st october

I placed order with fashionmia on 21st october for two dresses, value €42.46. I have not received any confirmation or information regarding shipping etc. The money has been taken from my account.
I am sorry that I didn't look into their company before I placed the order!
I need the dresses urgently for wedding in two weeks time!
If the dresses are out of stock, would they please return my money to my account immediately.
Kind regards,
Maureen. [protected]@hotmail.com

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J
9:28 am EDT

FashionMia order not received/refund not issued

I placed an online order 8/12/17. The merchandise never arrived. I contacted customer service 9/29/17 via email, was advised that the order was returned to them(?), I requested an immediate refund, was told that it would take 14 days and still nothing. Repeated emails keep deflecting from my refund.
It is now 10/31/17 and I am being told that they have equipment problems in processing returns and asked if I would like credit for the site instead. This is ridiculous. In researching there is a whole group of people on Facebook with the same/similar issues. I feel that this is a bait and switch (or steal) company that is using photos of clothing from other sites and never fulfilling them or returning the customer's money.

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8:02 am EDT

FashionMia do not order from this site!

Just like many other people I got a wrong size item and shipped it back at my expense. Ok, if it's needed to be done, ok then.
Before shipping, I contacted them to discuss all of the moments to know what to expect. Unfortunately, it was just a lie to get rid of me.
Once I shipped the item back, they stopped answering me properly. The tracking number showed that the item was received but they kept refusing it.
So I think I was cheated and now they have the item and the money. The win-win situation for them. So disrespectful...

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K
5:19 am EDT

FashionMia stay away

My order was never shipped. On that note, I probably could finish my complaint, but I would like to tell you some details and reasons not to order from them.
So, they are not trustful. They sell items made of cheap materials. Honestly, no one knows what they are made of.
They take your money and disappear with it, that's what they did to me. Like I said it's been 3 weeks after I placed the order and still nothing was done whatsoever. Will they cancel and refund? Well, you have to reach their customer service at first and it's tough. If you eventually do, they may refuse saying that their policies don't let them do what you want. Of course, it will be a lie, but you won't prove anything.
So not to go through this situation, you just stay away and be happy.

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mirisole2002
AR
May 31, 2018 1:38 pm EDT

Hi! I am trying to get information about my order, it is my first bougth. I have a question for you...how do you know the use cheap materials if your order never was shipped?

did you order something before?

thank you from Argentina
Sole

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K
4:03 am EDT

FashionMia stay away and don't buy anything from them

I do not recommend buying from FashionMia, they are selling very low quality items and they don't accept returns. So be ready, if you're not satisfied with your order, you'll just have to accept that.
I was terrified with my order because items didn't look like pictures and everything was just a junk and I tried to get a refund, but they refused to give my money back. Their rep spoke very poor English, I simply couldn't understand a thing!
Items were made from completely different material than it was said in the description, seams were loose, and workmanship was beyond terrible. Don't buy from FashionMia if you don't want to lose your money.

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malka keren
US
Jul 17, 2019 6:39 pm EDT

I called manny times, no one called back.

keren.malka@yahoo.com need to send back the dress please.

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malka keren
US
Jul 10, 2019 2:16 pm EDT

this is bad, they should be taken off American markets.

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Sweet Gal
US
Jun 02, 2019 7:33 pm EDT

I returned the items which I order from Fashionmia.They do not respond at all.their site is also not reachable
Can you please help me with this.Please do respond to my email.I need you to refund the money

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Betty Copes
US
Jun 01, 2019 12:13 pm EDT

Received part of my order and have not received any of my second order, want my order filled or my money refunded.

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Stewart49
US
Jan 22, 2019 1:47 pm EST

Hello Fashion Mai,

I purchase a coat in back in Dec. 12, 2018 and I still haven't received it

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Roxanne1234
US
Jan 22, 2019 11:47 am EST

Ordered a jacket 3 months ago and it just came. Wrong size and no return or exchange info and a slip in Chinese. If I don't hear back soon, I will dispute it with my credit card company . Sincerely Roxanne darling I wish to return it for a full refund. Absolutely no response from them or any kind of email after purchase.

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R
5:59 am EDT

FashionMia no refund, kept my money

Sent in order but had to return clothes for not fitting correctly. Returned all items as instructed and received confirmation from USPS and FashionMia that they did receive the merchandise. Their policy states money refunds take 30 days, it's now been over 45 days. Received no refund, just emails telling me they will give coupons. I left messages on a possible bogus customer service number, nobody ever calls back. Check the BBB reviews this has been going on for quite sometime now. They are basically just thieves that keep the returned items and your money. The scam is all sizes are extremely undersized so everyone has to return the items, but then they keep your money. An adult large didn't fit my ninety pound, 11 year old niece. All complaints say the samething.

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2:15 pm EDT
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FashionMia merchandise I ordered wasn't available

I ordered a blazer on march 30, 2017. Wasn't informed that it was on longer available for at least 2 weeks. I told them I wanted a full refund. Was told it was in my account — my wallet. Am unable to get to a website with those options on them. Tried to contact paypal but they don't have my e-mail address although they do e-mail me. Why can't you just credit my credit card? It only took 3 days to charge my card when purchased.

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3:52 am EDT

FashionMia ordered a coat back in november 2016

I have ordered a coat from FashionMia back in November 2016 and received it three weeks later. I opened the package and instead of coat there was a jacket. I sent it back and they promised I'll get the correct item any time soon.
I waited patiently and after one month of waiting I contacted them and asked for a refund. December was almost over, and I already both another coat from a local store.
FashionMia said that order cancellation was not possible, because it was already shipped. I asked for a tracking number but didn't receive a reply.
As for now status of my order is still unknown. It is now April and my coat is still missing. I will never buy anything from them again, these people are cheaters and should be out of business.

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10:31 am EST
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FashionMia order progress process, doesn't answer the phone

I ordered 2 coats and a sweater. I already havhad purchased one and am trying to remove it. There is no way to speak yup someone before it is processed. As I have been calling repeatedly. I need the red coat removed from my order it was a mistake. I want it removed from the order before it is shipped. Order # B1788497 no one answers the phone number provided [protected]. It is a machine that beeps in your ear. No human to speak to, no order edit button on the site. Very unhappy

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4:41 pm EDT
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FashionMia fashionmia mails the wrong product and doesn't refund their mistake

I ordered a dress from fashionmia in june 2016. They mailed me the wrong dress and when I told fashionmia, they told me I was wrong and "they have no right to refund money." after many, many emails, phone calls (Not returned) and complaints, fashionmia employees have offered me everything from a full refund (Which has not happened), to offering a third of the cost of the dress, to offering no refund at all - over and over in a big circle, interchanging the offers depending on the day. Fashionmia knows they made an error in my order as I sent back to them their own order confirmation. I also have an email from fashionmia stating a full refund within 5 days from august 5th, 2016. My guess is fashionmia hopes their customers get tired of waiting for refund, take the loss and give up. I've been waiting 20+ days for my promised refund fashionmia.

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L
6:51 pm EDT

FashionMia did not receive items and paid for them

I ordered clothing from this company in March and did not get all of my items as well as th sent items that were not the product ordered. They have been saying since April that I would get a refund for the items not sent and wrongly shipped. I have emailed them and they have responded over 70 times and keep telling me I will get my refund in a week or a few days etc. just this week they said I would get my refund in 2 days then T the end of 2 days they said their financial manager was out sick and they had to sign the refund paperwork. This company is a complete fraud. I wish I would have read all of the negative reviews about them before ordering! Please make sure this gets out there it is ridiculous!

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8:45 pm EDT

FashionMia did not receive items ordered no refund but charged my card

I have been dealing with this company since March they did not ship items ordered and the items shipped were misrepresented. When I spoke with customer service they said they would refund right away and every week they tell me the same crap! I am eying mad! I reported them on another site and they emailed me and said it would he handled firstly! Still nothing over a week later. It has been almost 5 months sinc my order was placed and they just keep playing games and promising but not following through. I have had it! I am in the process of filing a claim with the fair trade commission because this is fraud! Case number 102107. They know who I am

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10:32 pm EDT
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FashionMia fashionmia defrauded me, was deceptive through the transaction and i'm out $200! do not buy from them!

I ordered through PayPal (thinking I had the security of my money back if I was to be a victim of fraud). Well, I never received one thing I ordered and it was almost $200.00 worth of items. After 6 weeks, I did get a strange robe type item that I suppose was sent to "represent" an item from my actual order? I guess their scam is to steal pictures off other designer websites (this is why they mostly have "headless" models in the pictures...they don't have the right to use those models pictures)! Then, they "make" the customer Fashionmia's own version of the item ordered and you're lucky to get something wearable! It can come with any material ranging from plastic to that cheap kids costume material...the formaldehyde smell and hanging strings are a free bonus! Anyhow, PayPal has been of little help. As it turns out they work for the seller and not the buyer. So, I returned the one, smelly, cheap, knock off, rip off item to China but since I only paid around $25 return shipping and it's $40-$50 for delivery confirmation, I get to be a victim without the security I thought PayPal afforded me.

I can prove I mailed the item back to China but it's not tracked to their door...so too bad so sad. Since the company won't admit they got my package or that they never send anything I ordered...I'm basically screwed. No one cares that I only received one incorrect item and the rest of the order was ignored. The whole thing is a scam...a huge, smelly, rip-off scam! The Hong Kong owner made 200 Million last year and I promise some of these positive reviews are paid for! They just start up a new website and do it all over once this cash cow dries up. Other names are Rosewholesale, Rosegal, DressLilly, Wish and please research for others. I did my research on this one. We have to stop these criminals from doing this to other American's. I guess they have immunity since they are in China and we can't really do anything about them sending us Chinese knock-offs...but showing us the genuine pictures of these designer items. I filed with the FBI and gave a police report. We all need to do this. I promise, you will be burned if you order...now or later. Stay Away...Far Away! Have no regrets about it. You be the smart one...I wasn't. Deal with legitimate sellers only and don't trust a seller just because they are on Face Book or take PayPal! Make sure you don't have to return anything to China! God be with you.

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8:12 am EDT
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FashionMia dresses and shirts

I made an online purchase with them. Every item I purchased was too small, and it took several months and three different packages for everything to finally get here. After receiving the first package I emailed asking them to make everything a size larger (on the things I hadn't received yet) and they would email back and forth with me and then tell me that it was already mailed out so they couldn't change the size. They did that two times. And they said if I wanted to return or exchange the items I had to mail them back to China and that I had to pay the shipping. And the quality is awful. Biggest waste of $80 of my life.

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8:32 am EDT

FashionMia refused to give me a refund

I was scammed like everybody else. So I made my order and bought a cute dress from them. When it finally showed up (shipping took forever) it looked absolutely nothing like pictures on their website. The dress was way too small for an adult, it actually would barely fit a child! I immediately contacted customer service and asked for a refund. They said that there was nothing wrong with the dress and said they do refunds only when items are damaged. And since there was no damage I wont be getting my money back! Don't order anything from these horrible scammers and stay far away from FashionMia!

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7:30 pm EDT
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FashionMia credit not given

I placed a order the middle of January - 3 coats. I received only one and the one I did get it it was marked as XXL however when I received it, it was a medium at best. I am so disappointed. Shipping cost back to China would be more than the cost of the coat. I had no idea I was ordering from China, if I had I would have NEVER had ordered.

The second coat - they claimed was shipped however I never received it. USPS knows how to find me and the coat was never delivered to me. It is their responsibility to follow up with them - not mine.

The last coat I emailed right after I received the first coat and cancelled it. I received an email back from 'Candy' (whom I have been dealing with all along - not helpful at all). It is now March and there is still NO credit to my credit card. I have emailed Candy multiple times and this issue has never been resolved.

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Terry Rasheca Edwards
US
Jan 04, 2018 11:11 pm EST

Yes i totally agree this company is a fraud they scam you for your money i ordered from 2016 and its now 2018 and still havent got the rest of my goods nor my refund we need to find a way to deal with them cause i still want back my money and their shipping cost is so expensive for goods that aren't even of good quality

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Jencolumbus85
US
Apr 25, 2016 5:42 am EDT

I agree completely! Do not buy from this company! It is a scam! They steal pictures of nice clothing and send something that looks like a child made it! The material is cheap and flimsy and the sizes are way to small and short! Absolutely a waste of my time and money!

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About FashionMia

Screenshot FashionMia
FashionMia is a popular online fashion retailer that offers a wide range of trendy and stylish clothing options for women. The website is known for its affordable prices and high-quality products, making it a go-to destination for fashion-conscious shoppers on a budget.

One of the standout features of FashionMia is the sheer variety of clothing options available. From dresses and tops to pants and skirts, the website has something for every occasion and style preference. Whether you're looking for a chic and sophisticated outfit for work or a fun and flirty ensemble for a night out, FashionMia has you covered.

In addition to its extensive selection of clothing, FashionMia also offers a range of accessories and shoes to complete your look. From statement jewelry and stylish handbags to comfortable sneakers and elegant heels, the website has everything you need to put together a head-to-toe outfit that's sure to turn heads.

Another great thing about FashionMia is its commitment to quality. The website uses only the finest materials and fabrics to create its clothing, ensuring that each piece is durable, comfortable, and stylish. Whether you're looking for a cozy sweater for the winter months or a lightweight sundress for the summer, you can trust that FashionMia's products will stand the test of time.

Overall, FashionMia is a fantastic choice for anyone looking to update their wardrobe with the latest fashion trends. With its affordable prices, extensive selection, and commitment to quality, it's no wonder that the website has become a favorite among fashion-savvy shoppers around the world.

Overview of FashionMia complaint handling

FashionMia reviews first appeared on Complaints Board on Jan 1, 2015. The latest review FashionMia: False Advertising and Poor Customer Service was posted on Jun 20, 2023. The latest complaint clothing (three dresses) was resolved on Jul 26, 2018. FashionMia has an average consumer rating of 1 stars from 123 reviews. FashionMia has resolved 2 complaints.
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  1. FashionMia Contacts

  2. FashionMia phone numbers
    +1 (303) 937-0427
    +1 (303) 937-0427
    Click up if you have successfully reached FashionMia by calling +1 (303) 937-0427 phone number 0 0 users reported that they have successfully reached FashionMia by calling +1 (303) 937-0427 phone number Click down if you have unsuccessfully reached FashionMia by calling +1 (303) 937-0427 phone number 0 0 users reported that they have UNsuccessfully reached FashionMia by calling +1 (303) 937-0427 phone number
  3. FashionMia emails
  4. FashionMia address
    Flat/Rm 502, 5/F, Tung Sun Commercial Centre, 194-200 Lockhart RD, Wan Chai, Hong Kong
  5. FashionMia social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
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FashionMia Category
FashionMia is ranked 644 among 724 companies in the Fashion and Style category

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