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Ferrara Candy Company Customer Service Phone, Email, Contacts

Ferrara Candy Company
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www.ferrarausa.com

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1.0 15 Complaints
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Ferrara Candy Company Complaints 15

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S
7:24 pm EST

Ferrara Candy Company Incomplete merchandise in packaging

Yes I am writing regarding my order I bought a case of gobstoppers off of Amazon on November 23rd 2022 I have my order number but I will reply if needed I was short I had all the boxes but I only had like 5 gobstoppers in a few boxes and they are all purple I would like my box of gobstoppers and the different colors then what I have replace I do have pictures if I need to show them.. I was taking care of my wife due to a severe illness and was unable to do anything with them until we were home this weekend 1 28 2023 and found out just what I have please I would like to have them replaced

my email is...[protected]@gmail.com

Desired outcome: I would like the item replaced please for what I have paid for thank you

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10:26 am EDT
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Ferrara Candy Company Lemonheads

I bought Lemonheads created by this company on 05/14/2022 at a Superlo in Memphis TN and they very distasteful and stuck together in the box which made them taste even worse. The candy was so stuck in the box I could bearly eat any of them. The best by date even said they were good so I felt I was cheated out of my money buying this product. They where so bad I found my spitting them out.

Desired outcome: I would just like the know the product is fixed and tasteful again because I love Lemonheads.

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6:14 pm EDT

Ferrara Candy Company Double dipped saucette nerds

On the 23rd of April I bought a box of nerds as I normally do, I live in worksop Nottingham shire UK, went into a abc shop on carlton Rd, when I opened it to give my niece some I was shocked to find a piece of plastic, it was a good thing I saw it, I would much be grateful to get a packet back for my nieces please, as I've never had a problem before an I've been buying them for years. thankyou for hearing my letter, Joanne Rutledge.

Desired outcome: I would like some neards please

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Is Ferrara Candy Company Legit?

Ferrara Candy Company earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Ferrara Candy Company to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Ferrara Candy Company is known for their high standards and safety. If you're thinking about dealing with Ferrara Candy Company, it's wise to check how they handle complaints.

We found clear and detailed contact information for Ferrara Candy Company. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Ferrara Candy Company has claimed the domain name for ferrarausa.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Ferrarausa.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Ferrara Candy Company as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

We looked up Ferrara Candy Company and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Ferrara Candy Company has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 15 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
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7:37 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Today is Saturday March 6th, 2021 and my name is Amy Holden. I'm from Endicott, NY and I am a huge fan of Trolli sour gummies! I am writing your company because Yesterday (March 5th, 2021), I bought a package of Trolli Sour Brite Octopus gummies from, the Dollar General, Store #06766, 310 Exchange Ave. Endicott, NY, [protected]. Phone number: [protected]...

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9:05 am EST

Ferrara Candy Company jujyfruits

Sent an email complaint to Ferrara Candy Company regarding product quality of a box or their candy. NO response or even an acknowledgment of receipt. Would like an explanation from them at the very least. I had a problem with this product several years ago and they did get back with me. New owners? No quality control? Going out of business? Really!

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8:11 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I purched a bag of Maple Nut Goodies. The product was hard as a rock. My Dog wouldn't even eat all of her's!!! I purched the Maple Nut Goodies at our local Dollar General in Cuba Missouri. Batch 9B27B6182 BEST BY 11/27/2019. I purched the Maple Nut Goodies on Jan.13, 2020. Concerned Consumer, Vickie Moss Please Advise

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10:34 pm EDT
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Ferrara Candy Company Tiny jelly bird eggs

We purchased the jelly beans the tiny ones are my favorite! But when we started to eat them we found a piece of plastic inside of one of the jelly beans picture are attached . My husband had it in his mouth so it does look yucky! But please be aware of this the number on the back are also in pic! Thank you Kelli Piotrowski any questions please call [protected] or email [protected]@gmail.com

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9:50 am EDT

Ferrara Candy Company maple nut goodies

I bought the Maple Nut Goodies product on October 22, 2018 at Walgrens, Cordova TN. The candy was so hard I had to throw away. Have not bought this in a long time but it is one of my favorites. Teresa Aeschliman, 1954 Mt BAdon Lane, Cordova TN 38016.
October 22, 2018
Request a refund

Not really sure why you need 350 characters to explain the issue but there you go.

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3:06 pm EDT
Featured review
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The particular Trolli commercial that I find disgusting (I found many of their ads in very bad taste) is the "You're my best friend" ad. In this commercial, a young boy having fun with his shaggy dog made out of Trolli candy, when a bigger boy comes up to the dog, rips its head off, SPEWING a flood of stuff flowing out of the body, and proceeds to eat the...

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2:55 pm EDT

Ferrara Candy Company maple nut goodies

Brach's Maple nut goodies Best Buy 10 - 19 - 2018. I purchased a bag of maple nut goodies that were unsatisfactory. The coating was not shiny and hard and the filling was stale and hard not chewy. The freshness guarantee on the bag said to contact the company rather than return to the store of purchase. I'm sure brach's stands behind the quality of their products and guarantees satisfaction to the consumer. I would appreciate a replacement of this product.

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9:37 am EST
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Ferrara Candy Company maple nut goodies

I purchased a bag of this candy today and it was like trying to eat rocks just wondering what the deal is here I have gotten these candies often over the years you might consider fixing this product before someone sues the company for dental work I almost broke a couple teeth not knowing they were rocks instead of candy I use to buy if you can contact me and let me know what changed with this candy I would appriciate it

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Update by Liptrap
Nov 30, 2017 9:46 am EST

Do you not respond or refund purchase for these rock hard candies I certainly see plenty of complaints but not seeing where you did anything about this problem if you could respond back it would be nicer do to seems like I have to write a book to get it to go to the complaint center

Update by Liptrap
Nov 30, 2017 9:47 am EST

Hopefully you will respond to my complaint about the terrible rock hard maple nut goodies

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Ginger Walden Jinnette
US
Jan 06, 2018 10:07 pm EST
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I have been in contact with Ferrara Candy company since early last year. All they want to do is send me coupons for product that I still can not buy. I have emails from 2 different times telling me they did try and change the candy and realized it did not have good results, yet they have never recalled any of this candy and it is very dangerous to try and eat it. The consumer is used to a softer chewer candy and we are chomping down on very hard candy that has cause me to chip a tooth. It was my understanding they were going to fix this and obviously they have not. The only recourse I have now is to contact the FDA and see what they can do about this.

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11:55 am EST
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Ferrara Candy Company maple nut goodies

I have purchased Maple Nut Goodies for years. It was one of my favorite candies.During the last six months I tried three different stores because I thought I was getting stale candy. But now I just gave up, I didn't want to keep wasting my money. The candy was just horribly hard, not the chewy kind I always enjoyed.The very last bag I bought actually scared me. The coating was not smooth as in the past, it was scaly and lumpy. That's when I decided to finally give up. That bag had a Best by date of 12/18/2017 and the number was 7C20BB182.It's very sad, that such a great product has been so badly compromised. I hope that other staple candies aren't going to be changed.Why fix something that isn't broken?

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work4shooz
US
Dec 16, 2019 6:24 pm EST

I've been eating Maple Nut Goodies since they were sold warm in Woolworth stores. This new formula for Maple Nut Goodies is going to cost me $2000, so far, and that's the low ball. My choice for tooth number 7 (yes right in the front front) is an Implant $$$$$$ or a Bridge$$$. I'm in shock right now?

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Mary Ann Reagan
US
Jan 08, 2018 1:15 pm EST
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That is why I was looking up a place to complain about this candy. Everything that was said was what I was going to say. I totally agree . I will stop buying this candy(Maple Nut). I loved this candy and I can't even eat it anymore.

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12:40 am EDT

Ferrara Candy Company mellowcreme autumn mix

Hello my name is Fernando Gonzalez and I am a really big fan of you and your candy corn products I've been buying them for many many years now. On the day of 10/19/2017 I had purchest a 3lb. party mix bag of candy corn and pumpkin mix and was very upset and disappointed to find only 5 yup that's rite 5 pumpkins in the entire 3lb. Bag, I am and will still continue to be a loyal customer I figured cause I love your candy so much, I would write to you to let you know to see if there's a way to fix this so it doesn't happen to someone else thank you for your time and understanding.

Your friend and favorite customer,
Fernando Gonzalez
P.S. 190 Bethany Rd. Statesville N.C. 28625
Contact #[protected]

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Update by Fernando Gonzalez
Oct 21, 2017 12:58 am EDT

I love your products

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4:52 pm EDT

Ferrara Candy Company brach's maple nut goodies

My sister and I always share a bag of these candies when we get together. I purchased this bag at Walgreens in Baldwinsville NY about 1 week ago. The candy was the opposite of what it should be. The maple coating was soft like frosting and the centers were as hard as rock. the sku is [protected]. Bag size 7oz. The other number is 7C13B183. Best by 12/11/17. They were inedible. We were very disappointed. Marcia Benson 2567 Ellsworth Rd. Baldwinsville, NY [protected]. I do not remember the price of the bag but would like a refund. They were not on sale.

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7:35 pm EDT
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Ferrara Candy Company maple nut goodies

This has long been my mother's candy of choice. I found some the other day after not bring able to find them for a while. I don't know what was done to the recipe, but the changes were not for the better. These were horrid, tasted nothing like they used to! I am so sorry I threw them away instead of sending them back! Looks like we'll be looking for another sweet for my 92 year old mother!

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Diana Mae
US
Oct 27, 2019 11:04 pm EDT

Bought 2 bags of Maple Nut Goodies and they were as hard as rocks. Bought them at Eveleth Country Foods. Eveleth Mn. They are my favorite candy as they were my grandmothers and now my granddaughters. All I want is my favorite candy back to the delicious candy they once were. Not happy! D Lautigar. 17757 Kettle River Blvd. Forest Lake Mn. 55025

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Diana Mae
US
Oct 21, 2019 12:53 pm EDT

Dry hard maple nut Goodies.

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irene garrison
US
Aug 29, 2018 7:11 am EDT

hard as a rock three bags

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B
bad candy
US
Aug 21, 2018 3:19 am EDT
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Purchased these candies (Maple Nut Goodies) 4/1/18 at Cracker Barrel #288, Conroe, TX.expiration date 6/7/18. These candies were so hard we could not chew them. We have always enjoyed all of Brachs candies. I am sure Cracker Barrel will take these complaints into consideration before ordering your products in the future.

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Jeanne Stewart
US
Jun 10, 2017 2:30 pm EDT

I totally agree. Brach's maple nut goodies has been one of my favorite candies all my life. My kids always buy me maple nut goodies. They're absolutely horrid now. Can't even chew them they are so hard and they don't even taste like maple nut goodies. How do I get my money back?

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Jeanne Stewart
US
Jun 10, 2017 2:25 pm EDT

I totally agree. Brock's Maplenut goodies has been one of my favorite candies all my life. My kids always buy me maple nut goodies. There absolutely horrid now. Can't even chew them they're so hard and they don't even taste like maple nut goodies. How do I get my money back

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Overview of Ferrara Candy Company complaint handling

Ferrara Candy Company reviews first appeared on Complaints Board on Jun 6, 2017. The latest review Incomplete merchandise in packaging was posted on Jan 29, 2023. Ferrara Candy Company has an average consumer rating of 1 stars from 15 reviews. Ferrara Candy Company has resolved 0 complaints.
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  1. Ferrara Candy Company Contacts

  2. Ferrara Candy Company phone numbers
    +1 (800) 323-1768
    +1 (800) 323-1768
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    Corporate Office
  3. Ferrara Candy Company emails
  4. Ferrara Candy Company address
    Oakbrook Terrace Tower, 1 Tower LN № 2700, Oakbrook Terrace, Illinois, 60181, United States
  5. Ferrara Candy Company social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Ferrara Candy Company Category
Ferrara Candy Company is ranked 8 among 16 companies in the Candy and Sweets category

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