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2.3 6 Complaints
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Filtropur Complaints 6

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12:21 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Over paid for the product, but I was pretty happy with it. Does a good job of cleaning the air, and you can't even tell I own several Boxers when you walk in. Only problem is that their "warranty" covers only if you buy their filters. Sure, they clean it for free. But then you have to pay $120 for a filter I can make for $20. When I first purchased, they...

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ComplaintsBoard
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10:36 am EDT

Filtropur vacuum cleaner

The vacuum cleaner is way overpriced and does not deliver what promised. We fell for it because our son has asthma and we trusted the readout on this meter that supposedly measures the impurities in the air. After purchasing the vacuum cleaner for $2000, we used it and after that used the rainbow vacuum. You won't believe the dirt that cleaner picked up! When we complained and wanted to return the machine to HQ, we were told that there would be a $300 restocking fee! Sure enough, it had been hand written in the printed contract, which we signed. But it seemed to us that the restocking fee clause was added on the line above our signature after we signed! But we have no proof! To this day we wish we had decided to lose the $300 than get stuck with this worthless POS of a vacuum cleaner! And, of course, we wish we had never let Ezra into our house, who fraudulently sold it to us!

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12:58 pm EDT

Filtropur Filtropur products

My mother purchased one of these vacuum cleaners and 2 air purifiers about 6years ago for me and its truly the worst products for the money i have ever seen or worked with.its falling apart handle is broke air purifiers do not work correctly i think we have been scammed, I have been countlessly trying to go to web sights and phone contact thru these 6 years and no luck. I did better with my kmart vacuum for $59.95.i should have kept it.we will see if i get any replies this time from a complaint.I think they should return my money with there special warrenty that dont cover much.

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Is Filtropur Legit?

Filtropur earns a trustworthiness rating of 96%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Filtropur to be a trustworthy company. Although there's a 33% resolution rate for customer complaints, which deserves attention, Filtropur is known for their high standards and safety. If you're thinking about dealing with Filtropur, it's wise to check how they handle complaints.

We found clear and detailed contact information for Filtropur. The company provides a physical address, 2 phone numbers, and email, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Filtropur.net has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Filtropur.net you are considering visiting, which is associated with Filtropur, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Filtropur's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 33% of 0 complaints were resolved.
  • You should not trust a website that appears to be parked, especially if you have already paid money to the website. A parked website may be a sign that the website owner is no longer actively maintaining or developing the site, and there is a risk that the site could be a scam.
  • Filtropur.net has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The filtropur.net may offer a niche product or service that is only of interest to a smaller audience.
  • Filtropur protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
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3:20 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Filtropur Skeptical

I'd like to share our experience with your products. When we bought the air cleaner and vacuum, I was HIGHLYskeptical that the machines could accomplish what our salesman, Andrew, promised. Recently my husband and I vacationed for six weeks. I cleaned the house before leaving and, upon returning, was thrilled that I didn't have to dust or vacuum. In fact, I didn't have to clean (vacuum and dust) for another two weeks. I am absolutely delighted with the performance of the air cleaners and vacuum. Please pass my comments along to your manager.

Thanks again.

Sincerely, a very satisfied customer,

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1:47 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Filtropur Service/Product

Dear April,
I just wanted to email you to tell you how much I love my Filtropure vacuum. I previously had a Kirby and I hated it. It was big, heavy & clunky. It was awkward to change between using the floor/carpet head to the attachments. I have had my Filtropure for several years now, and it is light and very easy to change between cleaning my carpet and using the attachments. It makes my carpets feel really soft. In fact, about 22 years ago we replaced the carpet that had originally been installed in our house 35 years ago. My husband took the original carpet and pieced it together and put it downstairs. This past summer, I was showing our senior pastor and his wife and our associate pastor our house, and our senior pastor's wife couldn't believe the carpet downstairs was 35 years old. She said it was incredibly clean looking and soft underfoot. She asked me how I kept it in such good condition, and I told her it was my Filtropure vacuum. It really gets all the deep down dirt out and our carpets look and feel wonderful!
Also, I really appreciate the great service I get from you, April, and your technicians. I bring my machine in for regular check-ups as recommended, and they always take care of any minor problems I may have. The employees are very friendly and the technicians always do a great job, are efficient, and take care of things in a very short time. Today, I brought my Filtropure vacuum in because the beater bar was making a grinding noise and not working properly. I went to your new location and found the building but I wasn't sure where your office was. I phoned the office, and a technician came out to my car and carried it into the office. After the repair was completed he carried it back out to my car. The parts that were not working properly were replaced with updated parts and it is working great again. Keep up the great work and the great service!
Thanks so much!

Sharon Y.
A very satisfied customer.

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gomes1
US
Dec 12, 2015 3:54 pm EST

I had a serious sinus infection and chest pressure after using it.

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A
5:01 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Filtropur absolutely NO rating, No consumer reports...

We purchased 2 air purifiers and the vacuum, an outrageous amount-it was either that or a pontoon. I put the purifier in our bedroom, opposite my husbands oxygen machine(which sounds like heavy equipment or truck idling) and my husband went to nap, couldn't sleep cause the purifier was too loud! I turned it down and it doesn't feel like anything is even coming out...I don't know if it even works. The vacuum seems like it works..but the one i traded in did too...when i emptied the cup there was stuff in there from dirt to hair...a lot more than in this one...i think i made a mistake...my husband wants the pontoon and a new pickup to pull it with now!

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Anna Shaneyfelt
US
Sep 09, 2023 5:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

An agent called back finally and was rude from the get go, said filter is $130! I explained that my client is on a fixed income and he rudely said good luck finding one cheaper. This occurred on 8/30/23.

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Overview of Filtropur complaint handling

Filtropur reviews first appeared on Complaints Board on Apr 1, 2012. The latest review Air cleaner was posted on Nov 12, 2020. The latest complaint Skeptical was resolved on Dec 27, 2012. Filtropur has an average consumer rating of 2 stars from 6 reviews. Filtropur has resolved 2 complaints.
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  1. Filtropur Contacts

  2. Filtropur phone numbers
    +1 (440) 546-0097
    +1 (440) 546-0097
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    +1 (800) 281-6242
    +1 (800) 281-6242
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  3. Filtropur address
    1 Corporate Center, Broadview Heights, Ohio, 44147, United States
  4. Filtropur social media
  5. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
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Filtropur is ranked 1006 among 1606 companies in the Online Shopping category

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