First Advantage review: Background check

My employer initiated a PreScreen background check on 12/6/2021.

It has been postponed 10X now, 2 months, with a reason referring to Court delays and COVID.

I’ve contacted First Advantage several times to inquire, per HR, and have spoken to several Customer Service Reps. I’ve been given Ticket Numbers and been told that the request would be submitted again. My inquiries seem to not have been made a priority, nobody seems to take responsibility or follow through on what they promise. There seems to be no resolution or even any proactive initiatives taken. I’ve not been contacted, nor has my employer.

At this time, my estimated completion date has once again been postponed to 2/4/2022. At this rate, it appears that this may go on indefinitely.

I understand that the courts are stalling, however, this information is public record and although it may not be your process, the information is easily accessible and therefore continuing to hinder my employment process is unacceptable. If there is a hiccup in the company’s process, or if it is broken in some way, common sense would say that the job still needs to be completed and the customer satisfied.

I am utterly confused and disgusted at the way I’ve been treated by your CSR’s; their lack of concern, interest and responsibility is appalling.

First Advantage does not conduct or present itself in a professional business manner whatsoever. It repeatedly fails to take responsibility or follow through with completing the requested background checks by their clients.

I would like to speak to a decision maker or Manager of some kind that can provide me and my employer assistance and a solution. Please contact me as soon as possible.