First Aid Web’s earns a 2.3-star rating from 19 reviews, showing that the majority of students are somewhat dissatisfied with certification process.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
I have not received it
I took the test on the 5th of March, and I haven't received it, I also have paid for it also, I should have received it by now, i sent a email twice, no response, I would like my refund back
certificate
I took my text on 10-17-18 and passed paid for it and still have not received my certificates what's going on and why am I waiting so long my name is shana Carey
[protected]
1839s 57th st
Philadelphia pa 19143
Plz get in touch with me ASAP
I need my certificates to be able to start my job if your not able to get it to me then I would like a refund this is unexpectable
CPR certification wallet card
I took the CPR and First Aid course on-line. Passed. Paid for CPR and First Aid certification wallet card. Money was taken out twice from my TD Bank Visa/Debit card for the CPR wallet card on 1/27. It was only taken out once for the first aid certification card. I am requesting a refund for one of the fees for the CPR card.
I would appreciate you resolving this matter. I can be reached :
Karen Daniels 4325 Bethel Rd. Apt.1 Boothwyn, PA 19061
kay.[protected]@hotmail.com
phone [protected]
Is First Aid Web Legit?
First Aid Web earns a trustworthiness rating of 96%
Highly recommended, but caution will not hurt.
Firstaidweb.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Firstaidweb.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
However ComplaintsBoard has detected that:
- Despite a high level of trust, our investigation found issues with First Aid Web's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 31% of 0 complaints were resolved.
- The website belonging to First Aid Web has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
First aid and cpr certification
Passed the required course for First Aid and CPR, paid the $24 for EACH course. I requested the email version of the large size and got an confirmation number for each. Never received the certificate, but did receive the confirmation email. At this point just want to speak to a person, cause there is not one working number available. There has to be a good reason for this nonsense. If there will not be an explanation then at least refund the money and stop wasting our time. These certifications are needed for our work.
First Aid Certification
Hi there, I took the First Aid course online on 10/14/15 and paid for a certificate. I was not able to download the certificate and have reached out via e-mail twice and have not heard back. My customer id number is 424119. I am requesting that my card be sent to me via e-mail or refund the charge. Thank you for your attention to this matter.
I did not received my cpr/first aid card in the mail and charges was posted to my credit card on 1/2112
I never received my card in the mail for the online course for cpr/first aid class on january 2012. My credit cardI were charged like so many other consumers and never received the product that i paid for.
Not the real thing
If you are looking for a legitimate CPR certification, FirstAidWeb Inc. is not an authorized American Heart Association affiliate. The course was nice, downloaded a certificate, but recieved nothing in the mail, and my employer informed me it was not an authorized AHA certification. I wasted time and money.
FYI-make sure it's AHA certified if you need it for work.
The complaint has been investigated and resolved to the customer’s satisfaction.
Misleading
I needed to get re-certified for my job. I had found the First Aid Web.Com website which offered the CPR/First Aid online course. I finished the tests and put it on my credit card. I didnt feel comfortable about the situation when all I received was a piece of paper with a "order number" yet there was nothing explaining what they charged my credit card or the amount they had charged to my credit card. I then clicked on "Contact" and just received a box with a simple pop up with a box to reply. I replied with " Can I get a phone number to speak with someone about the situation"?. I received a response with " your answer is not clear can you elaborate on the situation"?. I then responded with " I am not feeling very good about this web site. I need a copy of my renewal cpr/first aid course now for proof at work. I cant believe the email I recieved back. It was written just like this without capital letters in the beginning of sentences or just the tone of the email.
"why should it matter to us what you need NOW? if you wanted your cetification NOW you either could have ordered it last week or you could have ordered it by download. poor planning on your part does not constitute am emergency on our part.
and actually, WE dont like YOUR attitude-what makes you think youre entitled to more than what youve paid for ? your order has beem canceled and your funds have been returned to your credit card. please take your business elsewhere. good bye".
I did contact my credit card establishment to inform them of the scam. I need to check if they have actually returned my funds!
I tried a new place " www.CPRAEDCourse.com " and they were great! I now have all my renewals for CPR/First Aid/AED and submitted them to my Supervisor. The final cost was only $32.95 and that also included the AED certification that First Aid Web didnt even offer. I hope this helps someone else. God Bless
The complaint has been investigated and resolved to the customer’s satisfaction.
CPR and First Aid cards have not been rec. after being paid for three weeks ago.
Ordered CPR and First Aid cards from this website after completing test. Sent payment for each card. Nearly three weeks have past...No cards! Can not get any response from three emails sent to their support email address.
Help!
The complaint has been investigated and resolved to the customer’s satisfaction.
I'm the owner of www.cprclass.org. I am very sorry to hear about both of your experiences with these companies, but I'll tell you what...I will give both of you access to our online CPR program and mail you a wallet card, for free. We usually charge $18.95 per class, but since you had this unjust experience, I will set you up with the courses with no charge. Please contact us on our live support chat or send us an email and we will get an account set up for you. I hope to hear from you soon. :)
I ordered my card from cprtoday.com and they never sent it to me nor will they respond to my emails for over 3 weeks now. Does anyone know how I can go about contacting them to get either my card or a refund? If not, where can I go to file a complaint against them?
i havent gotten my certification yet!!!!
It has been 4 weeks and i still have not gotten my cpr card iam pissed now hearing and seeing that none of these people have yet either now i know its just a scam site...does anybody have a phone number of anything to call to talk to somebody about this i really need to give these *** holes a piece of my mind!!!
Read full review of First Aid Web and 4 commentsC.P.R. Card
I took CPR online course, pass the course. PAID my $ 24.95 to recieve the CPR cert. card, and recieved NOTHING ! but a withdraw from my Banking acct.. Just do the right thing, send CPR card or give us a REFUND ! Also post areal phone # where u can hear our complaints ! d8
The complaint has been investigated and resolved to the customer’s satisfaction.
Reply is very important from the customer`s prospective.So far no one taken action .
This company has been loosing its reputation overtime.I paid $24.95 and passed the required test.However, I did not obtain the online certificate for CPR .Please kindly send to me the visible Certificate via my mailing address.Not too small one.I don`t think you have a problem of parer to issue the big size Certificate just to meet the demand of your client.
With regards
Negussie Erro
2895 S Tower way
Aurora, Co 80013
Tel [protected]
I took and passed my cpr online certification paid my 24.95 and it got taken out but when I tried to download my certificate I got nothing. I have tried the support website and it could not be found. Now there is no way of contacting anyone I sent an e-mail and have received nothing. I need my cdertificate or my money back I can't work without it.
Dear Ms. Spiru:
Our server log (as shown below) clearly indicates that your certification was downloaded from your IP address:
SERVER ACCESS LOG:
Registration: Time: 07/17/2009 00:25:29 REMOTE IP: 76.94.154.64
Download Begin: Time: 07/17/2009 18:40:49 REMOTE IP: 76.94.154.64
Download Completed: Time: 07/17/2009 18:40:49 REMOTE IP: 76.94.154.64
As always, we are happy to assist anyone who experiences difficulties with their download. As instructed on our website, simply contact us at support@firstaidweb.com for prompt assistance. However, to demonstrate good faith on our part a copy of your order is attached to this comment.
Regards,
Jamaal
Firstaidweb Team
We had the same problem with firstaidweb and too couldn't get a hold of them. We have filed a complaint and are building quite a large following of others who have recently had the same experience with them.
While we are waiting to hear from firstaidweb, we got our real, legit certification from www.emergencyuniversity.com.
We are not affiliated with them in anyway, but did want to let others know there is at least one honest company out there for obtaining real First Aid CPR, etc. certification: Emergency University.
BLS CERTIFICATE -CORRECTION
Respected Sir /Madam,
I am Dr.KAMAL KUMAR .K from pondicherry, India. I had taken a CPR course yesterday [ 08/09/2008 ] and completed it .
I have ordered for the certificate to be sent through mail . There was an error in typing my name & designation .Kindly enter details on certificate as mentioned below :
Dr. KAMAL KUMAR .K M.B.B.S., PG A&E
I would be very much obliged if you could send me the certificate with appropriate changes as mentioned to the address :
Dr. KAMAL KUMAR .K
D-BLOCK ; FLAT No: 2
OULGARET,
PONDICHERRY-605010
INDIA
contact: +[protected] ;+91 [protected]
[protected]@hotmail.com
Thanking you,
sincerely,
Dr. Kamal kumar. K
CPR and first aid cards
I did the online cpr and first aid renewal courses in early August, passed both courses, and put the cost of both certificates on my discover card. I have not received either card as of Friday, September 5, but the charges of $29.90 for each card has been added to my discover card. I would like to receive my cards or else please remove the charges from my discover card. I can not afford to re-take the courses and charge them again. PLEASE HELP! Thank you. Katheryn A. Kearns 1004 Vermont Avenue. Pittsburgh, Pa [protected] (The e-mail address has been changed from what I had when I redid the courses, if that makes any difference.
I took the course more than a month ago and haven't received anything, I've contacted them no response I need my cards or my money back. Should do this to people
I took my cpr certification online at firstaidweb.com my card was charged but it would not let me print my card out nor has it been sent to me by mail. I have sent several emails and go no response. I want my card or my money back.
Tamica Burkett
I have also done the cpr/first aid course online and have not received card in the mail yet. and i have been charged ..this course was taken on January 2014..after reading the comments and complaints are all the same. this let me know that this company have really scammed us out of our money and need to be reported to the consumer affair board immediately!
Thank You,
Connie Williams,
I have also done the cpr course online and have not recieved my card yet. Thus, the money was taken from my account. I would like to have my card sent to my house because I need it for work. My conformation letter said it would be mailed out on or before October 19, 2009. If this can not be done, then I would like to get my money back.
Thank You,
Jacqueline Smith
I also did the program on line and charged the cost to credit card and have not recived my certificate card. Thank you judy.funk @frontiernet.net
I faced the same problem. My credit card account was charged but I have hot received my certification card.
I sent three messages at http://www.firstaidweb.com but have not received an answer.
I would like to get my certificate or money back.
Thank you.
Victor Kazantsev
e-mail: 5062390@gmail.com
I also did the program on line and charged the cost to a credit card and have not received my certification card.
Is there a time frame to receive this? I think there should be a note to the students how long it would be before we receive the card in the mail. If mine is lost please take the charges off my account.
Thank you.
Customer Orders
Hello to all,
Firstaidweb Inc. has been in business for nearly 10 years and we've provided services for tens of thousands of clients. Considering the countless software and hardware configurations, types of browsers, installed programs and their conflicts, and plain old human error, some of our clients will experience difficulties obtaining their orders. THIS IS TO BE EXPECTED. But I want to assure you that we have no reason to not fulfill orders. We are here to assist anyone who has a problem - if you need help PLEASE contact us at [protected]@FIRSTAIDWEB.COM.
Thank you!
The complaint has been investigated and resolved to the customer’s satisfaction.
Took the CPR on line exam on 8/17/09 (#[protected]) and I am still waiting for my wallet certification despite E-mailing to them. They certainly debited the fee from my account quickly... Need documentation for my clinic. Hopefully you can expedite the process.
Thank You.
Julie Schipf RN
I was supposed to receive the wallet certificate I ordered, last july 10 as stated in the confirmation sheet. However until this time I did not receive the shipment yet.
I am hoping you could expedite the process.
thank you.
I could not download my certificate wallet size i just want to make sure i receive my certificate in the mail because I have 2
weeks to sure proof of cpr certification.
2 WEEKS NO CPR CARD YET
I TOOK THE TEST FROM ONLINE 1 MONTH AGO BECAUSE I TRUSTED THEM THAT THEY WILL DO THEIR PART HONESTLY COZ I HAVE A FRIEND, BENJAMIN PADUA WHO TOOK A TEST THERE AND IT WAS FINE HE GOT HIS BUT FOR ME UNTIL NOW I HAVEN'T GOT IT AND IT'S BEEN 3 WEEKS AND I NED IT ASAP FOR MY SCHOOL REQUIREMENTS. PLEASE ANSWER BACK AND TELL ME ANY DEVELOPMENT OF THIS CASE. I REALY APPRECIATE YOUR HELP.
I just read the cpr course, pass the test, made creditcard payment but cannot download the wallet certificate online
just got ripped off another victum
I TOOK THE CPR TEST. PAID THE $24.95 OFF MY CARD. IT CRAZY HOW PEOPLE CAN DO THINGS LIKE THIS AND GET AWAY WITH IT . YOU PLAYING WITH PEOPLE MONEY ITS NOT GAME. I WANT MY MONEY BACK AND IM GOUNG TO GET IT I DONT CARE WHAT I HAVE T DO TO GET IT I WORK TO HARD
My Husband and I took course from this website and like everyone else, paid the $24.95 for our wallet sized card in January, 2009 and here we are the beginning of March - AND NO CARDS RECEIVED YET! It is very frustrating to pay and put your trust in a company for the FEAR of being SCREWED. That is exactly how I am feeling right now.
I must mention, that I took the CPR course first, passed, paid and received my CPR card within 5 business days. I was impressed. This is the reason my husband took the CPR course and I took the BFA course. All we want is for us to get the cards due us and that we paid for!
First Aide and CPR courses are usually a hands on course for a better understanding of what and how to implement the different procedures. At the end of the course there is a written multiple choice test. It probably would have been cheaper and faster to get your certified card through your local American Red Cross. The instructors are certified to train the public and fully explain the life and death situations that may occur with the victim and the person that delivers the help. Most people do not get involved helping someone in an emergency situation in fear that they may be sued. Every state is different and perhaps you need to check if you are covered by a good samaritan law in the state you are in. Getting a certification over the internet would make me leary of anyone coming to my aide in an emergency after all it may be a life and death situation. Are you going to know how hard and fast your hand depressions are going to be if I need CPR over the internet? Not likely. Are you going to be able to feel my pulse over the internet? Are you going to know how to bandage my leg if it seriously gashed or even torn off my body? Or any other missing limb? There are certain ways to tie the wounded area up to prevent any more lost of blood. Can't learn that on the internet. Good luck with your on line certification card, and if you do receive it like your friend did I truely don't feel that you or any one else is qualified for it. From a former American Red Cross First Aide and CPR instructor, learn the hands on course you will have so much more advantage over your friend. You will know how to respond in an emergency situation.
Left me vulgar message
I wrote them because the online CPR was not free as mentioned on their site. They have you go through entire course and at the end to receive the CPR card you have to pay 24.95 for it. So I wrote them and mentioned this.
There response to me from support group by the name of Joanne wrote me back stating: " your an idiot - you want free certification? Try the red cross and watch them laugh at you! Du***ss!"
WOW, how unprofessional can it get. I hope my account number I gave them is secure and will not be used. I'm now nervous and need to watch my account for transactions!
I followed all the instructions and completed the test yet was unable to download and print BLS card. I was then prompted to put in my credit card info twice and still no card. I have emailed with no response. Help!
ON JAN. 30, 2017 I PASS THE TEST FOR CPR CARD ONLINE, AND WAS CHARGED $29.90, AND DIDNT RECEIVE MY CPR CARD, AND I SPOKEN TO VIVIAN @ [protected], AND SHE SAID THAT SHE WOULD REISSUE ANOTHER ONE. MINE YOU I TOLD HER I NEVER DID RECEIVE THE FIRST ONE, AND SHE MENTIONED IT WOULD TAKE 5 BUSINESS DAYS. THIS IS A SCAM, AND ISNT RIGHT THIS COMPANY RIPS OFF PEOPLE THAT ARE HONEST WORKING PEOPLE TRYING TO MAKE A EARNING. I POST THIS COMPLAINT YESTERDAY, AND IT WAS DELETED. BE AWARE OF THIS SCAM. GET INCONTACK WITH THE BETTER BUSINESS BUREAU. WWW.BBB.ORG
LET'S MY THE DIFFERENCE, AND PUT A STOP TO THIS!
ON JAN 30, 2017 I TOOK A CPR COURSE ONLINE. I DIDNT RECEIVE MY CPR CARD. IWAS TOLD IT WOULD COME IN THE MAIL WITHIN 5 BUSINESS WORKING DAYS. IT NEVER CAME. MONEY WAS TAKEN OUT OF MY ACCOUNT. THIS IS A RIP OFF, AND A BIG MONEY MAKING SCAM. PLEASE BE AWARE OF THIS COMPANY! IF YOU HAVE HAD THE SAME PROBLEM PLEASE CONTACT THE BETTER BUSINESS BUREAU. WWW. BBB.ORG PLEASE REPORT IT, AND MAKE THE DIFFERENCE. STOP THIS COMPANY, AND PUT AN END TO THIS SCAM THAT THEY ARE RUNNING, BE AWARE OF VIVIAN THE TELEPHONE NUMBER OF [protected].
My Husband and I took course from this website and like everyone else, paid the $24.95 for our wallet sized card in January, 2017 and here we are the beginning of March - AND NO CARDS RECEIVED YET! It is very frustrating to pay and put your trust in a company for the FEAR of being SCREWED. That is exactly how I am feeling right now.
I must mention, that I took the CPR course first, passed, paid and received my CPR card within 5 business days. I was impressed. This is the reason my husband took the CPR course and I took the BFA course. All we want is for us to get the cards due us and that we paid for!
My Husband and I took course from this website and like everyone else, paid the $24.95 for our wallet sized card in January, 2017 and here we are the beginning of March - AND NO CARDS RECEIVED YET! It is very frustrating to pay and put your trust in a company for the FEAR of being SCREWED. That is exactly how I am feeling right now.
I must mention, that I took the CPR course first, passed, paid and received my CPR card within 5 business days. I was impressed. This is the reason my husband took the CPR course and I took the BFA course. All we want is for us to get the cards due us and that we paid for!
I also used this company they took my money out of my bank twice and sent me nothing. I am contacting the U S Attorney Generals Office. I would sujust that every one do this so this company does not do this to anyone else.
CPR card is a rip off!
Since filing the original complaint have been contacted by First Aid Web. I supplied them with a copy of the receipt that I paid thru paypal. However instead of providing the CPR card they have been arguing about their customer service. If they had good customer service the card would have already been provided. Instead I have had to spend the last month...
Read full review of First Aid Web and 10 commentsTook course, passed test, paid, no CPR Card
I followed all instructions. Took course, passed the test online, submitted credit card info. Could not download CPR Card from site. Emailed firstaidweb, but got no response. Maybe someone could assist?
Read full review of First Aid Web and 33 commentsRip off company - money taken, no product sent!
I paid for a new CPR card. I charged my credit card and payment went thru paypal. The charge is on my credit card statement and I have a receipt from paypal however I have never received CPR card. I passed the test. I tried to contact FirstAidWeb.com at address provided by contact us supportfirstaid.com but all mail comes back undeliverable. They have totally ripped me off and I am extremely frustrated and angry.
Read full review of First Aid Web and 8 commentsFirst Aid Web Reviews 0
If you represent First Aid Web, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
Overview of First Aid Web complaint handling
-
First Aid Web Contacts
-
First Aid Web phone numbers+1 (310) 496-0212+1 (310) 496-0212Click up if you have successfully reached First Aid Web by calling +1 (310) 496-0212 phone number 0 0 users reported that they have successfully reached First Aid Web by calling +1 (310) 496-0212 phone number Click down if you have unsuccessfully reached First Aid Web by calling +1 (310) 496-0212 phone number 0 0 users reported that they have UNsuccessfully reached First Aid Web by calling +1 (310) 496-0212 phone number
-
First Aid Web emailssupport@firstaidweb.com76%Confidence score: 76%support
-
First Aid Web address65 Sylvia Lane, Plainview, New York, 11803, United States
-
First Aid Web social media
-
Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
![Educational Funding Company [EFC]](/images/business/48-48/128863/educational-funding-company-efc.png){kind=small}
Recent comments about First Aid Web company
CPR and First Aid cards have not been rec. after being paid for three weeks ago.
Apoyofin Digital
1 review
The Analysis Factor
13 reviews
Collier CPR and Safety Training
15 reviews
Educational Perspectives, nfp
1 review
Caitlinbacher
3 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.