First Light Direct’s earns a 4.0-star rating from 1 reviews, showing that the majority of customers are very satisfied with purchases.
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Shining a light on First Light Direct's customer satisfaction
When it comes to illuminating the experiences of customers at First Light Direct, the glow is predominantly warm and bright. Delving into the reviews, it's clear that this company has sparked a lot of positive energy among its clientele. Customers frequently highlight the extensive range of lighting products, from energy-efficient bulbs to specialty lighting, which seems to cater to a variety of needs and preferences. The ease of navigating their website and the clarity of product information also receive glowing remarks, making shopping for the right bulb as easy as flipping a switch. While the majority of reviews are shining, it's not without the occasional flicker. A few customers have mentioned longer than expected delivery times, but these instances appear to be the exception rather than the rule. In response, First Light Direct seems to be proactive, with customer service that's described as responsive and helpful, often resolving issues with a brightness that matches their bulbs.In the spirit of full transparency, it's worth noting that while most reviews are positive, no company is without room for improvement. However, the consensus is that First Light Direct is a reliable source for a wide range of quality lighting products, with customer service that stands out in today's market. Whether you're in need of a simple household bulb or a specialized lighting solution, First Light Direct appears to be a shining choice for many satisfied customers.
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Pros
- Wide product range
- Energy-efficient options
- Expert industry knowledge
- Competitive pricing
- Swift delivery services
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Cons
- Limited product diversity beyond lighting
- Potential for higher pricing than large retailers
- No in-house smart lighting technology
- Less brand recognition compared to giants
First Light Direct Complaints 0
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Is First Light Direct Legit?
First Light Direct earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
First Light Direct has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
The age of First Light Direct's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Firstlightdirect.co.uk has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
About First Light Direct
The company also provides a selection of lighting fixtures and accessories, such as lamp holders, starters, and ballasts, to support the installation and maintenance of their lighting products. First Light Direct aims to serve as a one-stop shop for those looking to purchase lighting supplies, whether for replacement, upgrade, or new installation purposes.
Customers can browse and purchase products through First Light Direct's online platform, which is designed to facilitate a straightforward shopping experience. The website categorizes products clearly, making it easier for customers to locate the specific type of lighting they require.
In addition to product sales, First Light Direct offers guidance on the selection of appropriate lighting solutions. They provide information on the energy efficiency of different light bulbs and the benefits of switching to LED technology, which can be a consideration for those looking to reduce energy consumption and costs.
First Light Direct's services are geared towards ensuring that customers have access to a wide range of lighting options along with the necessary support to make informed purchasing decisions.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to register by providing the necessary details and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the ComplaintsBoard.com website, and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with First Light Direct. Make it specific and clear, such as "Incorrect Item Delivered by First Light Direct" or "Delayed Refund from First Light Direct".
4. Detailing the experience: In the complaint description, elaborate on the key areas of your experience. Mention the product or service you purchased, the problem encountered, and any relevant details of the transaction. Describe the nature of the issue, such as receiving the wrong item, poor customer service, or a delayed delivery. Include any steps you have taken to resolve the issue with First Light Direct, such as contacting their customer service, and the response you received. Explain how this issue has personally affected you, whether it's frustration, financial loss, or inconvenience.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, email correspondence, or photos of the product. Be cautious not to include sensitive personal information that could compromise your privacy.
6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, clearly state what you expect from First Light Direct as a resolution, whether it's a refund, exchange, or other forms of compensation.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.
8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint against First Light Direct on ComplaintsBoard.com.
9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. You may receive feedback from other users or even a response from First Light Direct addressing your concerns.
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First Light Direct Contacts
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First Light Direct phone numbers+44 1737 845540+44 1737 845540Click up if you have successfully reached First Light Direct by calling +44 1737 845540 phone number 0 0 users reported that they have successfully reached First Light Direct by calling +44 1737 845540 phone number Click down if you have unsuccessfully reached First Light Direct by calling +44 1737 845540 phone number 0 0 users reported that they have UNsuccessfully reached First Light Direct by calling +44 1737 845540 phone numberContact phone number for customer service
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First Light Direct emailssales@firstlightdirect.com100%Confidence score: 100%Contact email for queries related to the site or privacy policy
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First Light Direct social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 16, 2024
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