First National Bank [FNB] South Africa’s earns a 1.3-star rating from 266 reviews, showing that the majority of customers are dissatisfied with banking services.
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closed my account without my authorization
I had a savings account with this bank and I got cheated out of some money. I also had couple of other things I wanted to complain about. So I sent them an email to tell them. Two days later I receive not a letter of apology but a check for the money they cheated me out of and the money I had in my savings account. They closed my account. I just wanted a letter of apology for the things they did to me. That is not how you do business. They obviously do not have people skills. I have ran a business before and you just don't deal with an upset customer like that!But thats okay. My family has borrowed and done business with them for years. I don't think he realizes how much business he just lost.
THE ADDRESS FOR FIRST NATIONAL BANK IS 402 BROAD STREET. AND THE NUMBER IS [protected]
poor service provided
In Jan 2006, The first national bank offered me an overdraft by Atm as a I was busy withdrawing funds on my cheque account and I accepted without knowing the conditions of this facility. When left me previous employment I did not hear from FNB either that they were intending to delete my overdraft facility, I subsequently recieved employment elsewhere and bank with a different bank although all my debit orders were / are still running through this account and I am mainatining it the same way dispite banking elsewhere because of the exceptional service I recieved from this bank in the last 12 years. Until this morning 25.2.08 that A gentleman from the FNB branch contacted me to ascertain why my salary did not get paid on this account today, I asked him why He said one of his colleagues had contacted me sometime back and I commited to redirect my salary to this FNB cheque account , That was news in my ears because no body " I mean no body" from this branch contacted me about my salary where I commited to redirect it to this account by the 25.2.08. Then we agreed that I will redirect in March 08 only . Then a huge deposit of money cam through and I obviously wanted to access my funds and then only learnt that my account has been blocked for further use until salary gets paid into this account . I immediately visited a branch and they put me through the gentlement I had spokent to 3 hrs ago ( in the morning) He told me that hat the bank is concerned that I may not be able to pay the overdraft back since I am now bankink else where, I then asked him to deduct the amount owing in full ( the overdraft amount not even 40 % of the the amount deposited on my account) I could not understand what is the big fuss about , However this guy said He will make a deal between us that I recieve my funds in full and redirect the salary next month . I left the bank.
10 minutes later he called again that I need to sign acknowledgement of debt that I owe FNB money on the overdraft facility and that They cannot release my other held unaccounted for funds until I sign this peace of paper at the branch again.
I told him out of frustration that I find it difficult that the bank has a trust issue with me after all, because the overdraft was given to me in a clamsy way in that no one explained the conmditions of the overdraft not explained anything as all this happened on a ATM machine and noe He is coming up with Stories , AFter He apologised He hung up the phone and still failed to lift the Hard hold on my account as promiosed and It looks like He is exercising his power to ensure that I only recieve my money when he & his superior wish if I will ever .
Moral of the story is that the First National bank is became a poor service provider that only puts itself before the client and goes all out to incinvinience a client . and it means A client must go sit in the queues at the branch 4/5 times a day then it is fine with this BANK!
I am an extremely upset about this matter . AS the money in my account is not all I owe then, what stops them from taking their money and leave mine so that I can close my account and move one to other client orientated banks.
The choice is wide for consumers ...
In Jan 2006, The first national bank offered me an overdraft by Atm as a I was busy withdrawing funds on my cheque account and I accepted without knowing the conditions of this facility. When left me previous employment I did not hear from FNB either that they were intending to delete my overdraft facility, I subsequently recieved employment elsewhere and bank with a different bank although all my debit orders were / are still running through this account and I am mainatining it the same way dispite banking elsewhere because of the exceptional service I recieved from this bank in the last 12 years. Until this morning 25.2.08 that A gentleman from the FNB branch contacted me to ascertain why my salary did not get paid on this account today, I asked him why He said one of his colleagues had contacted me sometime back and I commited to redirect my salary to this FNB cheque account , That was news in my ears because no body " I mean no body" from this branch contacted me about my salary where I commited to redirect it to this account by the 25.2.08. Then we agreed that I will redirect in March 08 only . Then a huge deposit of money cam through and I obviously wanted to access my funds and then only learnt that my account has been blocked for further use until salary gets paid into this account . I immediately visited a branch and they put me through the gentlement I had spokent to 3 hrs ago ( in the morning) He told me that hat the bank is concerned that I may not be able to pay the overdraft back since I am now bankink else where, I then asked him to deduct the amount owing in full ( the overdraft amount not even 40 % of the the amount deposited on my account) I could not understand what is the big fuss about , However this guy said He will make a deal between us that I recieve my funds in full and redirect the salary next month . I left the bank.
10 minutes later he called again that I need to sign acknowledgement of debt that I owe FNB money on the overdraft facility and that They cannot release my other held unaccounted for funds until I sign this peace of paper at the branch again.
I told him out of frustration that I find it difficult that the bank has a trust issue with me after all, because the overdraft was given to me in a clamsy way in that no one explained the conmditions of the overdraft not explained anything as all this happened on a ATM machine and noe He is coming up with Stories , AFter He apologised He hung up the phone and still failed to lift the Hard hold on my account as promiosed and It looks like He is exercising his power to ensure that I only recieve my money when he & his superior wish if I will ever .
Moral of the story is that the First National bank is became a poor service provider that only puts itself before the client and goes all out to incinvinience a client . and it means A client must go sit in the queues at the branch 4/5 times a day then it is fine with this BANK!
I am an extremely upset about this matter . AS the money in my account is not all I owe then, what stops them from taking their money and leave mine so that I can close my account and move one to other client orientated banks.
The choice is wide for consumers ...
I have been trying to get my Shares dividends paid into my new account I opened with FNB. I get no response; I was informed by my Branch that there's R84000.00 in one of my accounts where my dividends were paid in at FNB. Account details below. [protected].
I have log and complaint in October 2022 to date not resolved and no feedback from private banker or any FNB employee. This is ridicules to be a loyal client paying every month not skipping any payments and getting service like this. I can email all communication from October to date as proof that FNB are not doing anything.
My salary gets paid on fnb every month bt wen I try to get a loan, I got declined, I dnt understand hw u treAt your customers, bcoz there's no way I can get a loan and doesn't pay u guys bcause I use fnb to get my salary ur nt fair guys
Hi am nt happy at fnb service, because I get my salary through fnb, bt wen I apply for a loan it gets decline, I dnt understand because I use fnb to receive my salary, if u guys dnt want to help who will
FNB is the worst [censored]ing bank in south africa. The are much like tho goverment because the dont do [censored] to assit their customers. Im trying to get n cell phone cotract but cant becaise they decline it. I get credit from other banks but not my own. And you speak to 10 people and no one knows what they should do becase of incompetance. [censored] you fnb.
My debit card was rejected even though there is enough money?
ID no [protected]
I have called many times and emailed in a daily basis to get a OTP no without success.
What must I do I am currently in the UK and can't visit a branch
Clinton O'Donnell
Email clintonod11@gmail.com
To communicate with you is impossible either by phone or email as you do not answer back
I tried to get an OTP no a week ago I was told I will receive it within 24 hours to date nothing
Your official website is pitiful in its lack of contact information for deceased estates...unless this department has its own ghost website. What's with that ?
First National Bank [FNB] South Africa Reviews 0
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First National Bank [FNB] South Africa Contacts
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First National Bank [FNB] South Africa emailscare@fnb.co.za100%Confidence score: 100%Supportinfo@fnb.co.za99%Confidence score: 99%Support
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First National Bank [FNB] South Africa addressFNB Bankcity Simmonds Street, Gauteng 2001, Johannesburg, 2001, South Africa
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First National Bank [FNB] South Africa social media
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