FirstCry
Reviews and Complaints

As I delved into the reviews of FirstCry, I encountered a mix of positive and negative experiences. Some customers praised the quality of the products and the helpfulness of the staff, while others expressed frustration with delayed deliveries, poor customer service, and issues with returns. It seems that FirstCry's service can be inconsistent, so if you decide to shop with them, it might be wise to proceed with caution and manage your expectations accordingly. Remember, your experience could vary based on the products you choose and the specific circumstances of your order.

I return my order it pick up but refund not comes yet I try to contact but their is no ways to contact on first cry plzzz help me with my refund

Worst experience with this site because customer support system is not ready to solve your problem if they are not solving the problem of customers then what is the benefit of this site who is not fulfil demand of customers.

I have been a regular customer at first cry...
N have enjoyed shopping and its customer service.
Plzz have a look at my recent purchase.
My order no: ***GHF27F8DCE.
2 missing product, and one product is received with product tag.

Simply they give offer they charge double money
And cod charges and shipping charges is also high
Somtimes the quality of products is very poor
And they offer frree at three offer i always order at 3 but they lure PPL in the name of free all fake cheaters you won't get free it's all fake im trying from 5 years

They will loot you for gift wrapping Rs40, they will wrap the gift with their logo printed paper and we will carry and do advertisement for them and they will charge Rs 40.

Today I had this kind of experience with First Cry shop in Aluva and I will make sure that never ever I will go for shopping to First cry and also make sure that my friends and relatives also are aware of this looting.

I just asked for missing items in my product
The lock set was missing
I only asked for missing parts
They told me they will file for missing parts only and I will get my missing parts
I get many calls from courier person that they are going to take my product
I want the missing parts only
It's a minute thing
I paid so much for my item 7400rs
I wrote emails to customer care
What I get is robotic answers and both the times answers were same
Robot chats are useless
I cannot dismantle my drawer as it is hard. If I dismantle and it breaks, money will go from my side only.

My heart is so broken! I placed an order on FirstCry quite some time ago, and to date, I have not received it. Not a single call or message from the logistic team despite the fact that the tracking status shows it has been delivered. I made sure to contact the FirstCry team, and they assured me that they would look into it. After that, it became an everyday game of them calling me to ask if I had received the product and responding with "10 days for resolution."

Can you believe what happened next? After the ten days expired, no one contacted me. Five days later, I contacted them again, and after being given the run around for two days, I was again asked to wait another ten days for a resolution. I mean, are you kidding me now? Ten more days for what?

I had had enough of this back and forth and demanded to speak with a supervisor. When I finally spoke to her, she had some good news, which was that they had an update for me, claiming that I had received the order and said there was no issue. Could you believe that? I didn't receive anything from them; even the tracking info was off!

I insisted the supervisor put me on a conference call with the delivery person, but they claimed they couldn't share company updates—that's when I realized that they were cheat and liar. I should have stuck to Amazon or Flipkart. I am never, never, never shopping with #FirstCry again.

This company, FirstCry, is not a good one in my opinion. I have had two negative experiences with them. The first time, I ordered diapers and they claimed that I had requested a late delivery, but I never received a call nor did I make any such request. The second time, I ordered four items and paid for them, but after seven days I had not received anything. When I checked the delivery status, it showed that the items had been delivered. I tried to contact them but it was very difficult to get through. When I finally did, all they said was "sorry for the inconvenience, please wait 5-7 days." This is unacceptable and disrespectful.

It seems like the company does not care about their customers and is only concerned with making profits. They do not take responsibility for their mistakes and instead blame the customers. It is frustrating and disappointing to deal with such unprofessional behavior. It makes me want to avoid using their services in the future.

In summary, I would not recommend FirstCry due to their terrible service and attitude towards customers. It is a worthless company that does not value its customers.

I recently brought a wonderful suit for my little one, but I was sad to see that there was a manufacturing defect in the product. So, naturally, I called up the customer care service of FirstCry to report it, and guess what, they said that the return window was already closed. But they told me to wait for three more days in case of any Quality issues. I sent them an email with proof of the manufacturing defect, but surprisingly I received a response stating that it was not possible to return the item because of their policy on manufacturing defects.

I felt so stuck and helpless, and to add to my distress, I spent almost 3 hours on the phone with the customer care service, speaking to three different agents. Their names were Abhinav, Gourav (from the Escalation desk), and Kailash (Senior Team Leader). However, none of them was willing to help, and instead, disconnected my call without any resolution. It was a terrible experience.

I would like to warn all parents out there not to purchase any product from FirstCry, especially for your babies. I feel that it's a fake or fraudulent website that does not care about its customers. PLEASE BE AWARE before buying anything from FIRST CRY.

FirstCry (firstcry.com) is an online shopping app/site that has been receiving mixed reviews from its customers. One of the negative reviews we stumbled upon showed how the site had terrible customer care and service. According to the reviewer, he had purchased an after-pregnancy belt for his wife, but the website did not give him an option to select the size. Instead, the website had different sizes listed as different items.

The reviewer went ahead and made a purchase without noticing that there was a size mentioned while booking. However, he eventually noticed the size mentioned in the package that was delivered to him. The reviewer then tried to do a refund but unfortunately, it was blocked.

After being unable to do a refund, the reviewer called Customer care to explain that the item was not opened and was still sealed as it was delivered. However, according to the reviewer, the customer service was rude. The customer care representative told him that their management had instructed them not to process refunds, regardless of anything the customer said.

The reviewer expressed disappointment at the customer service in FirstCry. He felt that their attitude towards customers was rude and uncalled for. He also advised others to read reviews on mouthshut.com before even considering using the website.

In conclusion, it is vital to check reviews from previous customers before purchasing items online, especially from an unknown website. This will give you an insight into the type of service you expect to receive from the company. Overall, FirstCry may need to improve their customer service if they want to retain their customers or attract new ones.

Despite these problems, FirstCry.com does have a wide range of products. From baby clothes to toys and essentials, they really have it all. Plus, they do offer refunds for cancellations, which is something not all online stores do. You can either get your money refunded directly to your account or through cash.

However, the quality of products is a concern. As mentioned earlier, the clothes I received were of low quality and the wrong size. It can be frustrating when you're looking for good quality items for your little one and end up receiving something of inferior quality.

Another issue is the tentative delivery dates. As a parent, I rely on a certain delivery date to plan my day around. The website displayed a two-day delivery for my area pin code, but after placing the order, it showed a completely different delivery date. And when I cancelled one of the most important items due to the delayed delivery date, the refund was not processed in a timely manner.

To make matters worse, FirstCry.com's customer service is non-existent. There is no chat feature available to speak with representatives, and emailing them gets me nowhere. They don't respond to queries and sometimes even reject the email altogether.

In conclusion, while FirstCry.com has a wide range of products and does offer refunds, their low-quality products, incorrect delivery dates, and poor customer service are concerning. It's important for an online store to have reliable information and accessible customer service, and FirstCry.com falls short in those areas. I won't be using them again.

I wanted to share my experience with FirstCry, which I think is important to know before you consider buying from their website. This happened on 3rd June 2020 when I placed an order for Philips Avent Natural teats & chicco baby buds. Their website had advertised Philips Avent Natural 2.0 - Pack of 4 teats, so I placed an order for 2 packs to get a total of 8 teats. I have to mention that their website is easy to use and navigate.

On 4th June afternoon, I received my package, which was delivered very promptly. However, when I opened it, I found that there were only 4 teats instead of the ordered 8 teats. This was definitely not what I was expecting, so I immediately called up their customer service and informed them about the mistake. They asked me to send photos of the package and the proof of the advertisement by email. Despite sending them the requested proof, no action was taken from their side, so I had to do a follow-up with them repeatedly.

Finally, yesterday evening, I received a call from a lady from their customer service informing me that it was a typing error from their end. According to their policy, they cannot do anything about it as they cannot refund the money. I had requested for a written response from them, but I am still yet to receive one from them. This whole experience left me feeling helpless, as I had to deal with their mistake and have no guarantee of any resolution.

If you are thinking of purchasing from FirstCry, please be aware of the possibility of any similar issues occurring. Overall, FirstCry should have been more careful with their typing and should have taken responsibility for their mistake. It is essential to ensure that you double check everything on your end and confirm the details with them before placing an order.

1. Yo guys, listen up! I just got a code from FirstCry.com that is valid for a whole month! That's like, so much time to shop for your fave baby products, right?

2. But don't forget, you can only use this code once per customer and your cart should be worth AED 150 or more. Plus, it's only applicable on full price items! So make sure to stack up on all those cute onesies and booties!

3. The best part is, you can get a max cashback value of AED 100! But remember, this offer is only valid on full price items. So go ahead, treat yourselves and your little munchkins!

4. One small catch though, you can only use the cashback value on a single order and you can't split it into multiple orders. So make sure to choose wisely!

5. Unfortunately, you can't use this code on any combos or with other coupons. But hey, don't let that dampen your shopping spirit!

6. You also can't use it for pre-orders or purchasing gift vouchers, so make sure to use it on all those adorable clothes, toys, and essentials.

7. Oh and by the way, this code isn't transferable, can't be resold, and can't be redeemed for cash. Sorry folks, but that's just how it is.

8. This deal also can't be extended or renewed, so make sure to use it before it's gone!

9. Just a heads up, FirstCry.AE reserves the right to void transactions where prohibited. So make sure to follow the rules, folks!

10. And lastly, FirstCry.AE reserves the right to change the terms and validity of the offer without prior notice, so stay tuned for any updates.

11. Keep in mind that cashback earned cannot be redeemed on certain items like PC games & gaming consoles and certain items from the category Diapering, Feeding, Bath & Skin & Maternity Personal Care. Check out the excluded products list for more details.

12. Don't forget to read through the Terms of Use for additional details. Happy shopping, everyone!

I had an unpleasant experience with FirstCry when I ordered a baby nursery/cot for my wife who is expecting in a few days. I made the order on 22nd October 2021 and the expected date of delivery was 26th October 2021. However, on 25th October, I called their customer service just to confirm the delivery date and the agent assured me that it was on the way and would be delivered on time.

Unfortunately, the delivery didn't arrive on the expected date and I received a call from FirstCry call center on 27th October. The agent informed me that there was a delay due to unavailability of stock and the items had to be ordered from the origin. I requested for the delivery confirmation and was told that the agent would get back to me.

After waiting for almost 24 hours with no response, I decided to call back today. To my utter disappointment, the agent informed me that the item had been cancelled and a refund had been issued. This came as a shock to me as this was not communicated to me earlier. I felt let down and agitated.

Not only did one agent give me false assurance, another one informed me of a delay but with a promise of dispatch and finally, my order was cancelled after six days with no prior intimation. This is highly unprofessional and the incident has put me in a very sensitive and delicate situation. I requested to speak to the manager but was told that they would be available next week, which left me even more frustrated.

I must say that this experience with FirstCry has been terrible and their customer front team seems to be running without the support of a supervisor/manager, which is really disappointing. They need to improve their services and communication as they left me feeling really dissatisfied. I expected more from them.

The experience I had with FirstCry was quite poor. They eagerly accepted my order and took my money but when I wasn't satisfied with the product and wanted to return it, their attitude completely changed. It was almost as if they wanted me to cry, even my baby's first cry felt like my last.

On December 5th, 2019, I had placed an order with them. However, on December 20th, 2019, I changed my mind and placed a return order. I tried calling them many times to get them to accept my return request but it wasn't until the first week of January 2020 that they finally picked it up and refunded me the amount I had paid.

I made a new order on March 9th, 2020, using my credit card with a payment of 1000 INR. However, quite unexpectedly, they immediately cancelled my order without giving any prior information. They refunded only 800 INR in my FirstCry wallet. When I asked them why, they informed me that my old return order had not yet been picked by their agent, so to debit the old return product charge, they cancelled my new order. But, I had already returned my old product and the agent had picked it up.

When I asked them to show me any mail or SMS communication which notified me of these issues, they had no answer. As a result, they initiated an inquiry to refund my amount. It has been four months and still, there is no solution in sight. I am clueless as to when this problem will be resolved.

So, all I suggest is that you should be very cautious when placing orders on FirstCry. If there are any damages or quality issues, it will be nothing but a waste of time to place a return request. Instead, if you throw the item in the dustbin, it might save you a lot of time and give you peace of mind.

Other companies like Amazon, Flipkart, Snapdeal, Ola, and Uber give immediate solutions to these types of issues. They don't even take 10 minutes to resolve a problem.

FirstCry.com by BrainBees Solutions Pvt. Ltd. was a really bad experience for me as a customer. They don't seem to understand things from the customer's point of view! I am not going to buy anything from them anymore. After being a loyal customer for so many years, I finally decided to put an end to it due to their poor customer support.

Let me tell you what happened. I purchased a ***@Babyhug product from them, which is a product of FirstCry. The first product I received was defective, so I requested a replacement. But, the replacement product that I received was a fake one. After assembling it, my son was not able to use it properly and kept falling down all the time. The product is very light and not at all durable, so I wanted a refund.

When I approached customer care, they kept saying that as per their policy, they cannot refund it. My question is, if I buy something offline at a store and I don't like the quality of the product, I wouldn't have purchased it. Similarly, in an online purchase, how will I know the quality before receiving the product? No matter how many reviews I read, only after receiving the product will I get to know its quality.

I even told them that I am ready to purchase some other product from firstcry, I just don't need this product, but they refused to refund the money as it is not under their refund policy. They should put a disclaimer in bold for every product if they have such clauses strong so that we won't even try to purchase and won't face these issues later.

It seems like they are not ready to accept the fact that we are ready to purchase some other products with the same money if they can refund it back to the wallet. They want us to keep the useless product and waste our money.

Also, their system is confusing. They say a refund is initiated, but we don't receive it. It seems like they maintain such things in the system for proof's sake, but they say something else verbally.

FirstCry, if you are reading this, better take some action. It's not about 1200 bucks; it's about retaining customers. I even have audio proof with me if you want!

I had bought a few articles from the FirstCry Shaheen Bagh Jasola outlet on 5th November 2024, but the workers over there misled me and charged 1000 rupees and when I asked, they said he opened my membership of 1000 rupees which is out of my consent.
I kindly request that you please cancel my membership and process a full refund of the membership amount. Attached the receipts for your reference.
Thank you for your attention to this matter. I look forward to a prompt resolution.

Dear sir/madam
I have ordered a baby hug dipper and
Seba med soap

On 29th February. It has to deliver by 3rd of March. Your delivery agent was called me on 2nd March at around 8pm he told that he can't come on night time. So that I told him to deliver tmr that is on Sunday 3rd March. After that he himself cancelled the order and saying that, you go and contact with first cry people only and I have paid the full amount of which the bill was generated. My email id

Was pratham.[protected]@gmail.com

I recived this message from first cry

Pink in the past from the order no. 25230426VIA143A154, so the above-mentioned order was canceled by the system wherein the system has detected some issues which is incorrect activity as per the policies also it's a completely system-driven activity with no manual intervention. Also, we wish to inform you that the refund amount of Rs.780.21 has been recovered as the product returned.

It's completely illegal.

You have taken my money. You recieved wrong product it was not my fault. What I have recieved sent it.

How you can take customer money like that.

Return my refund amount 780 rupees.

It's fraud website where taking money from customer like that.

Refund or else I will file legal case against first cry to taking money from customer.

If they will not return my money I will complain and will spread social media about this type of fraud.

The product automatically cancelled and they have taken money.

Credit my money my account.

I had a really tough time ordering from FirstCry. The product I ordered took ages to arrive, and I had to keep following up with the site to get an update. When the product finally did arrive, it was nothing like what I was expecting. I was pretty frustrated with the whole experience, and honestly, I didn't even feel like returning the product. I just wanted to be done with it and move on.

To make matters worse, the product I originally ordered was never delivered, and I had to keep emailing the team to get a refund. It felt like a real struggle, and after lots of back-and-forth, I finally got my money back. The refund went straight into my FirstCry account, which wasn't too helpful since I wasn't planning on ordering from them again anytime soon.

But then I had to order the product again, and that round of ordering was just as disappointing as the first. The jeans I received didn't match up with what I had ordered online, and it felt like such a letdown. I was really hoping for a better experience with FirstCry, but it just didn't happen.

All in all, I wouldn't recommend ordering from FirstCry. It was a really frustrating experience, and I don't think the quality of the products made up for all the hassle. If you're thinking of ordering from the site, I'd definitely recommend proceeding with caution.

I've been waiting for my order from FirstCry.com for quite some time now. The delivery service provider, Xpressbees, has been sending me messages that my order is on hold because I wasn't available to receive it. But I've been home all this while. It's really frustrating to keep receiving these messages day in and day out. And when I try to get in touch with their customer service department, all I get is false promises from a lady named Komal. It's been a nightmare to deal with them. I don't think their client service is even worth mentioning. I wouldn't recommend anyone to order from here. In fact, I regret placing my order with them. I suspect they might be running a scam in this lockdown period. They've already taken my money and I still haven't received my order. It's really disappointing to see such unprofessional behavior from a company like FirstCry.

I recently made two orders from FirstCry on 09/10/20 and they were handed over to Xpressbee courier service on 10/10/20. However, I have not received one of the orders yet and the other one is taking ages to reach me. Xpressbee is the most lazy, sleepy courier service out there. They are slow as ever and have no value for time. I have been tracking my shipment and for the past four days, it has been stuck in the same location. I even contacted Xpressbee and they changed the delivery date to 17th October which means that delivery is going to be delayed even further. Can’t believe that they have lazy people in their team as well. It is so frustrating and annoying waiting for my packages to arrive.

I recently ordered a dress for my daughter from firstcry.com and it was my first time doing so. Unfortunately, my experience with them was extremely disappointing.

First of all, the courier partner they used was incredibly bad. They delivered my package way later than the expected delivery date, and to add insult to injury, the delivery boy didn't even bother to inform me about the delay or make a single phone call. When I finally received a message claiming that I was not available at the given address and didn't pick up the phone, I knew it was a lie. I tried calling the delivery boy to find out what was going on, but his phone was off.

I must say, this was a terrible experience and I won't be visiting firstcry.com again. If they can't get their courier services right, then there's no point in doing business with them.

In conclusion, First Cry and its courier services have left a very bad taste in my mouth. It's really unfortunate as my daughter was really eager to wear the dress I had ordered for her. But thanks to their poor services, the joy of receiving a new dress turned into disappointment. I would not recommend firstcry.com to anyone if they can't improve their delivery services.

I recently had a terrible experience with FirstCry (firstcry.com) and I am extremely dissatisfied with their service. I cannot believe they would treat their customers this way. They advertise big celebrities and lure people in to scam them. All they care about is taking our money and providing us with substandard products.
After receiving a faulty product, I tried to return it for a refund, but to my surprise, they refused to refund my money. Additionally, I once ordered a product from their site and it was later removed from my orders list without any explanation. This is unacceptable!
FirstCry is one of the worst e-commerce sites that I have ever encountered. They are nothing but a bunch of thieves. They lure people in with cheap prices and prime products but later deliver something completely different. When we try to get our money back, they give us a hard time. It is just ridiculous!
I advise anyone to stay away from FirstCry. They should be ashamed of their business practices, and the fact that they are still in operation is very concerning. I would give them zero stars if there was an option. They have lost all my trust and I will not be shopping with them again. Shame on you, FirstCry!

My experience with Firstcry.com has not been very pleasant. I have faced many issues with their return policy. Every time I want to return something, they make it so difficult that I end up regretting my purchase. If you are someone who does not plan on returning anything, then you may consider shopping here. However, if returns are important to you, then think twice before making a purchase on this website.

Recently, I had ordered 14 items, which were delivered two weeks late. To my disappointment, four items had sizing issues, and I wanted to return them. But as usual, the return process was very inconvenient. Firstcry.com refused to pick up the return and asked me to courier it back to them. This added more hassle and expenses to my already disappointing shopping experience.

In addition, the customer service representative, Abhijeet, was not helpful at all. He kept me on hold for a long time and finally came back with a solution that was not satisfying at all. He told me that I have to courier the items back to them myself and that it's just ONE address. For me, this was not a solace at all.

I hope Firstcry.com can improve their return policy and customer service. It's sad to see a website that caters to baby and kids' products, creating inconvenience and frustration for its customers.

I have been a fan of FirstCry since August 2019 and have spent a lot of money on this website. From baby clothes to toys, I've bought a lot of things from them. However, I must say that their customer service is not up to the mark. I was in need of some assistance and I couldn't find any option to chat with someone online. I was left with the only choice to use their website's help assistant, Fisty. But it was not of much help to me.

Recently, I made two transactions on their website and to my surprise, both of them failed but money got debited from my account twice. Since then, I have been waiting for a refund. Sadly, there is no update yet on this and I cannot afford to lose money in these tough times. Moreover, even if and when they refund my money, they are likely to add it to my FC wallet and not to my bank account. This is not acceptable!

I have been loyal to FirstCry for almost 7 months now, and I am extremely disappointed with their poor customer service. Therefore, I decided not to shop from their website ever again. It's a shame that such a big brand cannot provide proper customer service to its valuable customers. I advise the management to look into this matter and take appropriate actions as soon as possible.

I ain't impressed with FirstCry's delivery and service, mate. It's been a whopping 20 days since I pinned down my order and my shipment is still nowhere in sight. I mean, what the heck, right? To add insult to injury, their support system is also a huge letdown. I rang up their sorry excuse of a staff to ask about my delivery and all I got was a "Call me up tomorrow". No sir, I don't think I'll be doing that. My product is a gift for a newborn and the fact that I shelled out my hard-earned dough for it and still don't have it in my hands is just plain frustrating. As per the tracking order, Delivery status is Out for Delivery through ExpressBees for around 12 days. But let me tell you, I've attached a screenshot of the same for your viewing pleasure. This is how FirstCry takes us customers for a ride, by coming up with fake excuses for non-delivery. I wouldn't recommend this website to anyone, no siree.

I gotta say, I'm pretty disappointed with my experience with FirstCry. I ordered a whopping total of 18 products from them, but already found that one of them was damaged upon arrival. Naturally, I wanted to return it right away, so I reached out to their customer service team the same day that I got my package. They told me that they would come to collect the damaged product within 10 days.

Now, I'll admit that I was a little skeptical about this timeline, but I figured I'd give them the benefit of the doubt. Unfortunately, they didn't come to pick up the product within that time. I was getting a little frustrated, so I decided to call their customer service team again, this time twice within the span of 5 days. Both times, they told me that someone would come to pick up the product within 24 hours.

That didn't happen, either. I kept getting messages saying that someone would come to pick up the damaged product, but when I called the person who sent the message, they claimed to be the delivery man and had no idea what I was talking about. Meanwhile, I've gotten over 40 messages telling me that I wasn't available to collect the product when someone supposedly came to pick it up.

Look, I get that things might not always go according to plan. But this experience has left me feeling pretty frustrated and upset. I don't understand why FirstCry is trying to cheat its customers like this.

OMG, FirstCry has been such a headache for me! I ordered TWO dungaree dresses for my precious twins, but when they updated the status to "delivered," I couldn't find the package anywhere. I tried calling their customer care for two whole days but they didn't answer my calls! They just kept telling me to email them...ugh, so annoying!

After a grueling wait of 24 hours (like seriously, who has that much time?), they finally got back to me, but they didn't even have any good news. Turns out, they only delivered a part of my purchase. Can you even believe that? I had to chase them down AGAIN because they were asking me to return the received product so they could refund my money. Like, what sense does that even make? I paid for two products, but I only received one, and now I'm expected to bear the loss of Rs 1000? Not cool, FirstCry!

Also, don't even get me started on their delivery service called "xpreessbees." It's the worst! I mean, seriously, do they even know how to deliver properly? I wouldn't trust them with a pizza, let alone my babies' clothes.

Anyway, I strongly advise you to NEVER buy from FirstCry. They'll just give you the worst nightmares of your life and run off with your hard-earned money. Stay away!