FirstCry review: Order No: 38525768KPV8AFBC38

Dear Sir/Madam,

I am writing this complaint regarding the extremely poor and misleading service provided by FirstCry and its logistics partner Xpressbees for Order ID: 38525768KPV8AFBC38.

Issue Summary:

* I requested a return for the product within the eligible return period.
* The FirstCry application is falsely showing that the item has been picked up and the refund has been processed.
* In reality, neither the pickup nor the refund has happened.
* The product is still with me.

Despite receiving multiple pickup confirmation messages from Xpressbees, the pickup agents repeatedly refused to collect the item. I have faced this issue 5 times for the same order.

Additionally:

* I never requested any pickup reschedule.
* Xpressbees themselves updated the status as “customer requested later pickup,” which is completely false.
* When contacted directly, the pickup agents refused to pick up the item.

I have also contacted FirstCry customer care multiple times regarding this issue. Their support team is fully aware that my refund has not actually been processed and that it can only be processed after successful pickup of the returned item. However, despite repeated follow-ups and requests from my side, they have continuously failed to resolve the issue.

Every time I contact customer care, I receive false assurances and promises that the issue will be fixed soon, but no actual action has been taken yet. I am still continuously struggling and following up with both FirstCry and Xpressbees to get this issue resolved.

This entire situation is causing unnecessary mental stress, inconvenience, and financial blockage of my refund due to mistakes entirely from the company’s side.

The FirstCry application currently shows:

* Return Approved
* Item Picked Up
* Refund Processed

However, all these updates are incorrect and misleading.

Attached Evidence:

1. Screenshots from the FirstCry application showing false refund/pickup completion status.
2. SMS screenshots from Xpressbees showing repeated pickup scheduling.
3. Screenshots showing false “customer requested later pickup” updates.
4. Proof of repeated pickup attempts and failed resolution despite multiple customer care interactions.

I request immediate action:

1. Arrange successful pickup immediately, OR
2. Process my full refund without further delay.

I also request an investigation into the false status updates being shown in the application and the irresponsible behaviour of the logistics partner.

If this issue is not resolved urgently, I will be forced to escalate the matter further through consumer grievance platforms and social media.

Regards,
Hiren Virapara
Order ID: 38525768KPV8AFBC38