Five Below
Reviews and Complaints

It's a shame, I recently visited a new Five Below store and was disappointed to see that there wasn't a real person at the register to assist with any questions or inquiries. I was hoping to receive a friendly greeting and possibly even be thanked for stopping by, but sadly that wasn't the case. To make matters worse, when I needed help with an item that wouldn't scan, I had to wait around for a worker to assist me and even then they had trouble scanning it. In the end, I just put the item back and left feeling frustrated and disappointed.

I understand that mistakes happen and technology can be faulty, but it's important for businesses to prioritize their customers' experiences. After all, they are the reason why the business exists in the first place. It's unfortunate to see that some businesses forget this crucial aspect and end up losing customers as a result.

Overall, Five Below's lack of customer service was a letdown and I don't think I'll be returning to this particular location. I hope that the company can improve their customer service practices in the future, as it can greatly enhance the overall shopping experience.

I recently visited the Five Below store in the West OC area and have been a regular visitor since I work next door. I often take a break and sit outside the business next to my workplace. However, on this particular day, I experienced a negative encounter with the store's manager. This was actually the first time in three months that I had seen her working.

The manager threatened to call the cops on me, despite the fact that I wasn't doing anything illegal. All I was doing was sitting outside my place of work to take a break. I was shocked at her behavior towards me. She proceeded to call me a derogatory name and demanded that I leave the area. I felt humiliated and disrespected.

If such behavior is acceptable, then please let me know how it's okay. I don't want to end up hiring a lawyer to sue, but I need to know my rights. Despite this negative experience, I still like shopping at Five Below and often find great deals there. I just hope that the staff is more respectful towards their customers in the future.

I recently visited Five Below, the store on Rt 1 Alexandria VA, and I must say that I was disappointed with the condition of the store. It was quite dirty, which was not at all pleasant. However, I wanted to take advantage of the deal that was advertised on the shoes, which was three pairs for $10, which was quite a bargain. So, I picked up three pairs of shoes and headed to the register to pay for them.

I was surprised when the cashier charged me $8 each for the shoes, which was not what the advertisement had said. When I showed her the sign that said the shoes were three for $10, she refused to honor the deal and just continued to pack them in the bag. I was not happy about this, and after arguing with her for a while and asking for a manager, she finally took the shoes off the bill.

When I went to speak to the manager, I was not treated so well. The manager was quite rude and said that they could not sell the shoes at the price on the shelf, which didn't make sense to me. She walked away while I was still talking to her, which was not at all professional.

Overall, the experience was not great. The store was not clean, and the customer service was lacking. While I might visit again since the prices are reasonable, I will be more cautious about my purchases and make sure that any deals or discounts are honored at checkout.

My crew and I stepped into Five Below with high hopes. There were about four or five people in my group and we were all excited to explore what the store had to offer. As we made our way through the entrance, we were approached by two women. One was sporting luscious blonde locks and the other had a darker complexion.

To my dismay, neither of the women said a word as we walked in. I was already a bit put off, but I decided to let it slide. I was here for a purpose. I wanted to get some cool items and I didn't want to be distracted by other things.

However, as I was looking around, I overheard the blonde woman whisper yelling about someone else. I can only assume it was another employee, but it was not a good look. To make matters worse, there was a customer who seemed to be having trouble checking out. They had to plead several times for assistance before the two women even acknowledged them. This was not what I would call good customer service.

And to top it all off, the blonde woman was incredibly rude. She greeted all of the customers with a terrible tone, you could tell she just wanted everyone to leave so she could finish her conversation. It was extremely unprofessional and quite frankly, it rubbed me the wrong way.

Eventually, I made my way to the checkout counter where I encountered some issues with my card. Luckily, the younger woman there was extremely helpful. I appreciated her assistance, but unfortunately, the blonde woman was still standing there next to her, gossiping away, completely unbothered by the long line forming behind us.

Overall, my experience at this Five Below left a very bad taste in my mouth. I will not be returning to this particular location in the future.

So, on 15th June 2019 I sent an email to Five Below's customer service with the info that I'm going to tell you about. It's now the 16th of July, and I've still not had any response from them! Can you believe it?

I called the customer relations line and was greeted with a recording that informed me I could either leave a message or send an email via one of two email addresses. I wanted to leave a message, but after the greeting, the call disconnected. Ain't that just awful?

Anyway, last Saturday, I decided to go on a little shopping spree, and the first place I visited was the Five Below store on Northwest Highway, Dallas, Texas. It was around 9 am, and as I approached the entrance, a lady who seemed to be around 30 years old, slim, with brown hair in a shoulder-length ponytail was putting some stuff out on the sidewalk.

I greeted her and asked whether they were open yet, and you know what she did? Did she say "yes" or "no"? Not at all. Instead, she gave me a disdainful look and continued hauling the items out, ignoring me like I didn't exist. I was shocked at her rudeness and asked again, "are you even open?" This time she replied with a mumbling mouth and elevated palms, saying, "can't you see the door is open?"

I'm telling you; my mouth dropped open, and I couldn't believe what she did next. I told her she was rude, and she shrugged both shoulders and said something I didn't catch. That's offensive, isn't it?

I was left with no choice but to give up and say to her, "forget it, with your rude a! I'm calling headquarters right now!" Can you imagine that? I've never in recent years come across such an inconsiderate, rude business. My son recommended Five Below to me, and this is my second visit. But yesterday, I bought something that wasn't working when I tried it out.

I'm going to stick to mainstream stores from now on. I didn't even make it 20 feet into Target without the greeting of three employees. Is Five Below's customer service comparable to Target's? I don't think so.

If Five Below management is reading this review, please do something about that lady! And for goodness sake, revise your phone greeting menu, so it's actually useful.