Menu
For Business Write a review File a complaint
Flexi Holiday Club / Flexi Club SA

Flexi Holiday Club / Flexi Club SA review: Flexi club cancellation 16

S
Author of the review
7:26 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have been trying to cancel my flexi club account now for a year, as they lied to us on the presentation.
i have handed the situation over to my lawyers and he has sent letters to them telling them not to contact us, but they refuse to revert back to the lawyer. they have told my wife and me that they will call even though they are not supposed to.
they are enfringing on our human rights as by the law we are supposed to be under the protect of our lawyers.
They are not proffessional when they call and are very rude and abrupt, they often say that we don't have a lawyer and that we ar lying. But they refuse to take the lawers number when we offer to give it to them.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

16 comments
Add a comment
A
A
andre.vanniek01
ZA
Mar 02, 2010 1:28 am EST

I applied for the membership and to my dismay also found out that none of the benefits explained to me by the salemsam are actually in effect!There must be some kind of legal action that can be taken against them! Any advice?

T
T
totaly p off
ZA
Mar 03, 2010 5:20 am EST

I totally agree with you.
Flexi club is a rip off con artist organization.
Stewart Lemont is quick to squeeze as much money out of you as possible.
He does not care one little bit about you after payment.
He should be held responsible and deal with the complaints but he is too scared and can’t handle pressure.
All he is interested in is a quick buck.
I hope all the people that have problems get together and close down Flexi Club.

H
H
Hermans
ZA
Apr 29, 2010 1:25 am EDT

They blacklisted me and my name is on the Credit Bureau Data Base. I had all my fees paid up 2009 and they agreed to cancel my membership. They stalled and did not react until this year, 2010 with a brand new account and now I must pay this as well before they will terminate my account. I call this THEFT. What else is it? FRAUD maybe. These guys are just out to cover themselves squeeze you dry! I don't have the money to pay them. They will call and drive my wife to tears over the phone. Not the way to do business.

W
W
Wihelm
ZA
Jul 27, 2010 8:56 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Same kind of problem with Flexi Club.

Extract: YOU CAN GET OUT OF FLEXI CLUB ON CLAUSE 3.1. JUST RESIGN. CUT YOUR LOSSES. THERE IS NOTHING THEY CAN DO ABOUT IT. DO IT AND SAVE PAYING LEVIES FOR THE REST OF YOUR LIFE FOR NOTHING! - ANON

According to this clause, if you are fully paid up and owe them nothing, you CAN give them your resignation in writing.

I have done the above, but they still act as if they never reveived anything and keep sending accounts and threats. Fortunately I have done so by registered mail. Faxed copy of original letter to them about 3-4 times. Still no response apart from accounts and threats. Also some sort of "lawyer" is starting to make threats.

T
T
Tshisimogo
ZA
Oct 22, 2010 8:25 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Flexi club is not real as they sell themselves. They are croocks. Its really painfull to be sentenced for nothing. I am a prisoner of this club for 3 years. I tried several times to cancell but all in vain. This affected my finance and health negatively. But thanks God for there is ending of everything no matter how long it takes and painfull it is and everyone shall reap what he/she planted. My God is powerfull than this croocks!

P
P
pennyd
ZA
Apr 19, 2011 9:11 am EDT

I have been a member of flexi club for 16 years and the time has come to end it which so far has been impossible. I have been trying for 2 years with everything paid up, I have sent lawyers letters, my own, registered letters, dont want money back just to cancel but to no avail they just dont bother to reply but they just keep sending accounts and adding huge amounts of interest on, I am still trying to get out of it, with the help of my lawyer They are the worst company i have ever had to deal with.
Furious

R
R
Raquel de Wet
ZA
May 17, 2011 11:24 am EDT

Flexi Club is the worst ever! They care about no one but themselves. They are not complying to the national credit act! I have been lied too and conned into signing a contract for buying points and now I dont have any money to pay them. They do not care what situation you are in, all they are interested in is the money they make! I hope they close Flexi club down!

M
M
Machaba B.M
ZA
Apr 03, 2014 2:56 am EDT

I m the flexi- club member who joined the club in 2013 my problem is that after being robbed to sign the contract, I wrote several letters to stop the agreement between us they don't respond to me the only thing they do is to keep on telling me that I qualify to take a holiday so they can make a booking for me. I have been told that I owe them even though I tried to communicate with them through writing that I would like to council the contract. I m experiencing a serious financial constrains I live under un-tolerable financial situation. I m still stressing that I would like to council the contract even if I forfeit the contribution already done I have no problem I just want to stop. Mem.No. 748301

C
C
Chrisanthea
ZA
Mar 25, 2018 4:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have been trying to cancel my flexi club account now for a year, as they lied to us on the presentation.
i have handed the situation over to my lawyers and he has sent letters to them telling them not to contact us, but they refuse to revert back to the lawyer. they have told my wife and me that they will call even though they are not supposed to.
they are enfringing on our human rights as by the law we are supposed to be under the protect of our lawyers.
They are not professional when they call and are very rude and abrupt, they often say that we don't have a lawyer and that we are lying. But they refuse to take the lawyers number when we offer to give it to them.
I eventually settled all cost but still received a judgement against me.
Stay away from Flexiclub contracts or any other deals - you will be deceived and lied to!

H
H
Hopcal
ZA
Jul 09, 2018 8:48 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

When making a booking through Flexi Club; also contact the resort directly and get a quote from them as well. You will find that booking directly is cheaper. (That apart from the purchase price and points)
I have reported this, with examples, to Flexi Club, more than once, but not only were their explanation for this different every time, but absolute rubbish!

W
W
Waydejoshua
ZA
Sep 21, 2018 5:57 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I read all the complaints. Can the Consumer Board not sort them out. Why dont everyone get in contact with each other. Form a whatt's up group and get the Consumer Board on board.

M
M
mgmosia
US
Oct 16, 2018 6:39 am EDT

I'm in the same predicament. i requested them to cancel my contract instead they gave me a new account and now they keep sending me the accounts. please let's get help.

C
C
Cheesworths
ZA
Oct 26, 2018 9:25 am EDT

This a a CPA attorney that taking on a class action against holiday clubs and how they rip us

Consumers wanting to join the class action suit have been invited to contact Trudie Broekmann Attorneys at trudie@broekmann.co.za, admin@broekmann.co.za or call
[protected].y Trudie Broekmann.”

C
C
Carolv123
ZA
Jul 29, 2019 10:02 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi Trudie - are you still handling the class action suit - we would like to join. Been members of Flexi Club for many years and are now retired and can no longer afford the annual fees. we have in excess of 193 000 points

N
N
Neneketsang
US
Mar 13, 2019 5:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

My parents were sold lies and joined this club and never utilized their services instead they have paid over R20000 but still were told that they can't cancel as this is for life and that should they die we shall inherit this ridiculous scam of theirs. It resorted to my parents going under administration because they had people in 2013 who came over to our house to inspect their assets and threaten to sell the house if maybe to get their money of which they said its R23000 per month. My parents are on state pension paying administration fee of R470 per month since 2013. How do I get them out of this as it's really ridiculous as they never got a loan so don't get why they owe this flexi club money when they never utilized any service for them

M
M
Masollie
ZA
Oct 09, 2020 12:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Save yourself A LOT of trouble and don't join Flexi holiday club - poor customer service is an understatement.

  1. Flexi Holiday Club / Flexi Club SA Contacts

  2. Flexi Holiday Club / Flexi Club SA phone numbers
    +27 317 177 300
    +27 317 177 300
    Click up if you have successfully reached Flexi Holiday Club / Flexi Club SA by calling +27 317 177 300 phone number 7 7 users reported that they have successfully reached Flexi Holiday Club / Flexi Club SA by calling +27 317 177 300 phone number Click down if you have unsuccessfully reached Flexi Holiday Club / Flexi Club SA by calling +27 317 177 300 phone number 1 1 users reported that they have UNsuccessfully reached Flexi Holiday Club / Flexi Club SA by calling +27 317 177 300 phone number
    75%
    Confidence score
    Customer Support
    +27 317 177 662
    +27 317 177 662
    Click up if you have successfully reached Flexi Holiday Club / Flexi Club SA by calling +27 317 177 662 phone number 0 0 users reported that they have successfully reached Flexi Holiday Club / Flexi Club SA by calling +27 317 177 662 phone number Click down if you have unsuccessfully reached Flexi Holiday Club / Flexi Club SA by calling +27 317 177 662 phone number 2 2 users reported that they have UNsuccessfully reached Flexi Holiday Club / Flexi Club SA by calling +27 317 177 662 phone number
    Member Account
    +27 317 177 388
    +27 317 177 388
    Click up if you have successfully reached Flexi Holiday Club / Flexi Club SA by calling +27 317 177 388 phone number 0 0 users reported that they have successfully reached Flexi Holiday Club / Flexi Club SA by calling +27 317 177 388 phone number Click down if you have unsuccessfully reached Flexi Holiday Club / Flexi Club SA by calling +27 317 177 388 phone number 0 0 users reported that they have UNsuccessfully reached Flexi Holiday Club / Flexi Club SA by calling +27 317 177 388 phone number
    Member Services
    +27 31 717 7591
    +27 31 717 7591
    Click up if you have successfully reached Flexi Holiday Club / Flexi Club SA by calling +27 31 717 7591 phone number 3 3 users reported that they have successfully reached Flexi Holiday Club / Flexi Club SA by calling +27 31 717 7591 phone number Click down if you have unsuccessfully reached Flexi Holiday Club / Flexi Club SA by calling +27 31 717 7591 phone number 0 0 users reported that they have UNsuccessfully reached Flexi Holiday Club / Flexi Club SA by calling +27 31 717 7591 phone number
    +27 317 177 592
    +27 317 177 592
    Click up if you have successfully reached Flexi Holiday Club / Flexi Club SA by calling +27 317 177 592 phone number 0 0 users reported that they have successfully reached Flexi Holiday Club / Flexi Club SA by calling +27 317 177 592 phone number Click down if you have unsuccessfully reached Flexi Holiday Club / Flexi Club SA by calling +27 317 177 592 phone number 0 0 users reported that they have UNsuccessfully reached Flexi Holiday Club / Flexi Club SA by calling +27 317 177 592 phone number
    Reservation
    +27 317 177 602
    +27 317 177 602
    Click up if you have successfully reached Flexi Holiday Club / Flexi Club SA by calling +27 317 177 602 phone number 0 0 users reported that they have successfully reached Flexi Holiday Club / Flexi Club SA by calling +27 317 177 602 phone number Click down if you have unsuccessfully reached Flexi Holiday Club / Flexi Club SA by calling +27 317 177 602 phone number 0 0 users reported that they have UNsuccessfully reached Flexi Holiday Club / Flexi Club SA by calling +27 317 177 602 phone number
    Reservation
    More phone numbers
  3. Flexi Holiday Club / Flexi Club SA emails
  4. Flexi Holiday Club / Flexi Club SA address
    1 Crompton Street, Pinetown, 3610, KwaZulu-Natal, Durban, 3610, South Africa
  5. Flexi Holiday Club / Flexi Club SA social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 21, 2024

Most discussed Flexi Holiday Club / Flexi Club SA complaints

Deception and lies
1
(opinions to this review)