FlipGive
Reviews and Complaints

Families, including aunts and uncles, donated money to our team on FlipGive, but they ain't giving it back to us. It's our money, our cash, and they should be giving it to us, but they ain't. They told me back on Cember first that they were gonna release it, and I was supposed to have it within two weeks. Well, it's now December 6, and we still don't have the money. These parents want their money back, and they want it back right now. Let me tell you, this is the worst company I've ever worked with.

I bought 2 laptop computers from FlipGive Inc on July 6. The total cost was $8,361.93, with a subtotal of $7,399.00 after discounts and before taxes. They had a promotion at that time, offering 3% back, which amounted to $221.97. I tried reaching out to FlipGive 5 times, 4 times via email and once over the phone. They only responded once to confirm the delivery date, which was August 26. I shared the information with them, but they haven't acknowledged or replied to any of my other attempts.

Flipgive said they'd give 6% back to customers who eat at my restaurant, located at *** S. *** road Moore OK ***. But they did it without asking me first. One of my customers didn't receive the full 6% back on their bill and got really mad at me. They even demanded a refund for the items they bought at my restaurant. We never signed up for this flipgive thing to upset our guests. We can upset them just fine on our own. We don't need flipgive's help with that. Flipgive should've asked for permission to use our location and give money back to people. And if they're not gonna give the full amount, they shouldn't make us look bad like we did something wrong.

I went to *** on 12/19 and shopped "in store". I did everything FlipGive told me to do and made two purchases in the same hour using my credit card that I registered with FlipGive. According to the FlipGive app, my charity was supposed to get 5% of the purchase price. But guess what? Our charity didn't get the 5%. I've been trying to contact Ryan at FlipGive, but all I get is a standard response or no response at all. And when I do get a response, I give him the details he asked for, but then I don't hear back from him. This has happened to me three times with in store purchases, and it's happened to my wife twice too. FlipGive says they give credit for buying gift cards through their app, but they don't keep their promise to give credit for in store purchases.

I bought something from Flipgive, the fundraising service, and I've used it a lot before. I made the purchase on December 26, when they were offering 8% cashback for Boxing Day. I bought a computer that cost $1618.99 before tax, so I should have gotten $129.52 cashback. But so far, I've only gotten $60.50. I've written to Flipgive six times about this (on Jan. 14, 21, and March 10, 11, 18, and 25), but they haven't written back at all. I even left 2 voice messages for their customer service, but no response. Since they haven't responded, I can only think that they lied about their promotion and didn't keep their word. I've contacted the ComplaintsBoard.com to see if they can help fix this, and also to warn other customers about what happened.

We had a fundraising account on FlipGive since 2020 and we raised $667.85. On October 4, I gave them my bank info and asked for the money. But we never got it, so I tried again on November 9, and then on November 11. They said my bank info was "approved" each time and that we would get the money in 5-7 days. But guess what? We still didn't get it. So on September 1, 2022, I tried for the third time. I also asked for help and Nick from FlipGive got back to me on September 5, 2022. He said there was a problem with my bank info and asked me to give it again. I did and got confirmation on September 6, 2022. Then on November 14, 2022, I asked for my payment AGAIN because we still didn't get anything. I also reached out to their support team on November 22, 2022. Finally, on November 25, 2022, Ryan from FlipGive said they "approved" my bank details. So I tried for the sixth time, but still no payment. ***.

I sent a message through chat and told them that I asked for a check for our team back in August, but it wasn't sent until early October. By that time, the team had already disbanded. FlipGive customer service replied through chat on November 23rd. They said that if I void the check, they can return the funds to the team's balance and then distribute them to each team member's personal account. This way, everyone who raised money will get the exact amount they raised and can do whatever they want with it. They asked me to write VOID on the check, rip it in half, and send a picture of it to confirm that it's voided. On December 1st, I sent a picture of the voided and ripped check to FlipGive via email and requested that the funds be distributed back into the individual accounts. Since the funds hadn't been added back into the accounts by January 6th, I sent a follow-up email. After receiving no response, I sent a second follow-up email on January 19th. On January 21st, I sent a message noting that the funds had been added back into the accounts, but they were under the closed team. I asked how the families could transfer the funds to their personal accounts since the team was closed. I also asked if players could transfer the $136.95 that was added back to their personal accounts and if the money in the account could be transferred to a different team. On February 24th, I sent another message through chat, but as of March 10th, I still haven't received a response. I can't find a way to reactivate the team account to distribute the funds to personal accounts. Although the funds are not much, my child has around $90 that we can't access. I need help so that these players don't lose their funds. In addition to the emails and chat messages, I also tried calling and left a message, but no one has responded.

On November 13, I made a purchase on ***'s website using FlipGive. I carefully read the exclusions (flipgive activity number ***2) and expected to receive a 3% cashback on the value of my items (***), totaling $13.50. I bought a *** SSD and *** Keyboard. However, I didn't receive the cashback automatically, so I submitted a claim to FlipGive (***) - claim number ***. FlipGive responded by denying my cashback claim. They denied the *** SSD because it was considered an excluded item (***). They also rejected the *** Keyboard, claiming it was an *** Product (***). I contested FlipGive's denial, stating that these items were not listed as exceptions (***). I argued that the *** product was not an *** product (!) and that an *** SSD is not a computer, laptop, tablet, PC, or *** as stated in the first item on the exclusion list. FlipGive replied, stating that both items are "Computers & Tablets" (***). It seems they changed their argument to deny the *** Keyboard, possibly realizing their mistake and trying to provide a new reason. The exclusion list clearly states "Computers (Laptops, Tablets, PCs, and ***s)." An *** SSD and a keyboard do not fall under these categories. The distinction between computers/laptops and SSDs/keyboards is obvious. If you go to a store to buy a "computer," the staff won't direct you to SSDs or keyboards because everyone understands the definition of a 'computer'. FlipGive was wrong to deny my claim by not applying the exclusions correctly. I expect them to honor their commitment and provide me with the owed cashback ($13.50) before the fundraiser ends.

On 4/22 and 4/23, I bought trips to a *** resort, which would give me 2% back in 2 weeks after I finished my trip. I have FlipGive Max on my *** browser, which told me to activate FlipGive when I went to ***.com to make my purchase. I bought these trips directly from ***. At that time, I contacted FlipGive to ask about the giveback because the travel wasn't happening until November . On 4/25, *** replied and said that I "would only need confirmations if the automatic tracking fails (which is rare)". He didn't need me to do anything except keep copies of my confirmations, just in case. On 11/22 (2 weeks after my trip), I contacted FlipGive to ask about the giveback since I didn't receive it automatically, as *** mentioned in the first email. On 12/5, *** from FlipGive replied and asked for the confirmation emails and account activity numbers. That afternoon, I provided both email confirmations and both account activity numbers. He confirmed that he received the booking confirmations. Trip #1: Activity #XXXXXXX on 4/22 at 12:15 pm Email confirmation on 4/22 at 12:26 pm Trip #2: Activity #XXXXXXX on 4/23 at 9:59 am Email confirmation on 4/23 at 10:12 am On 12/17, I followed up with ***. No response. On 1/14, I followed up again with ***. He said there was no update and they would contact the *** team. He gave me a $5 bonus for the inconvenience. On 2/28, I followed up again with ***. No response. On 3/6, I followed up again with ***. No response. On 3/23, I followed up again with ***. No response. On 4/3, I followed up again with *** and included the Support email address. In this email, I repeated that I provided everything that was required of me to earn the cashback for these trips. I provided the FlipGive activity numbers, the email confirmations, and was proactive in this process. No response. On 4/15, I followed up again with *** and included the Support email and INFO email. No response. On 5/1, I told them that I would file a complaint with the ComplaintsBoard.com because they didn't respond. FlipGive is a great idea and a great way to raise some extra cash for your team. These *** trips are very expensive, and I was hoping for some rewarding cashback for our travel baseball team. I am very disappointed in the service I received regarding this claim.