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CB Insurance Services Florida Blue NationsHearing
Florida Blue

Florida Blue review: NationsHearing

C
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1:26 pm EDT
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FloridaBlue needs to do an audit of the contract for service and replace NationsHearing as the support company for its members. The entire experience in using this company is filled with a myriad of frustration. This mandated 3rd party service provider, who is clearly just a basic level medical billing Company has oversold their ability to understand the needs and to be able to service FloridaBlue members with hearing impaired issues. Lack of knowledge in the impaired hearing industry is clearly documented from the CEO to his family member just of college and appointed as the COO, who do not have the hearing industry knowledge to be effective in supporting the hearing impaired members of FloridaBlue. Ask anyone member who has recently dealt with NationsHearing and they will attest to the lack of skill their request is met with or how frustrated their in-network support professionals have become when they have to use the NationsHearing network. A change is needed to another provider who has the skill set to provide the professional hearing support members pay and are promised to receive. Issues include, delayed answers to questions, payment for deductibles system is a callback from NationsHearing which puts a member at risk of knowing who they are giving information to over phone line, input of forms and delayed followup to allow network providers to fulfill service to clients. Inability of front call center employees to access information online. HEPA concerns that team uses chat messaging to internally talk to supervisors.

Desired outcome: Replace NationsHearing with a professional company that is not 'just a billing' company.

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