Florida Blue
Reviews and Complaints

I told Florida blue to keep my insurance. I am working on medicare. Don't cancel my insurance. They did finally got a semi competent rep. In reinsted it and a month later thet cancelled it. I was transfrred put on hold. I asked for a supervisior. She put me on hold twice. I'm heart patient can't the stress of these incompetents! No knows anything, do what they want no matter what you say. Its take multiple to get someone competent. Pray supervisor calls back. Let a heart patient without hospitalization. My policy info is constanrtly messed up.

I made 4 phone calls and each time i was on hold for over 35 minutes with no answer. Due to other appointments and things going on, I couldn't wait any longer. This is supposed to be a reflection of the type of service I'm going to get ? I just signed up with Florida Blue and it's been nothing short of a nightmare !

The website is garbage. I can log on, but thats it.. Nothing.. just a big circle going around then a white screen with an error messages saying that they are a little "under the weather".. Can't do anything or view my coverages.. It's totally worthless..

God ! I hope that this isn't how my coverages are going to be. Hopefully, I didn't make a mistake and leave my other insurance for Florida Blue...

Florida Blue is leaving me BLUE !

I called about my 2024 policy. I could not get through automated system. Won't take my information. 4 calls can't get it can't get it. Finally got a rep, repeated and repeated info, she hung up. Had to thorough phon maze again. Same bs can't get I can't get it. Got a rep took forever to find out what my new policy would cost. Very incompetent reps, put yo no hold a lot. No one knows any5hing. Most of the info is incorrect. Send you all over the place. Bad company poor trained reps, don't understand english. Repeat and repeat and repeat! Than hung up on. Took me over an hr, with the phone maze and incompetent reps.

I had access to my son's account for a long time. He's underage. Suddenly, I can't access his information any more even if I'm his legal and financial representant. According to Florida Blue, I need to demonstrate our relationship no matter I registered him. I'm the policy holder, and the account financial responsible. According to the support department, I have to mail them documents and when they receive them it could take 3 or 4 weeks to approve it!

I called oct 19 and 0th to get a new agent.
First the system is deplorable! Can't get your information.
When you finally get a rep. It s a non english speaking riued rep. They put you on hold very quick as they can. Never come back.
They find find your account, so they transfer you.
I'm a heart patient. Don't need this stress.
No one know what number to give you, or answer any question. Just out sourced untrained help.
They are dealing with people's health!
Very incompetent company, just rips patients off.
I can't a usa rep!
This company needs to be made responsible, for lack of customer service when dealing with people's health.

If I could give customer service a MINUS 10 that wouldn't be low enough. Been trying for OVER TWO MONTHS to get a med I've been on for several years. Advised since the correct documentation wasn't submitted originally and it was denied it would have to go to FL BLUE APPEAL. Trying to get to that department - one could die before that would happen. CUSTOMER SERVICE not only INCOMPETENT, INEFFECTIVE, INSUFFICIENT & OUTSOURCED. It would have been CHEAPTER, less stressful and more efficient time efficient to pay the $1,200/month for Cobra. Med at $450/month PLUS the nearly $800/month for FL Blue = $1,250. Not a mathematician but my calculation reflects $50 LESS with COBRA insurance than FL BLUE. PLUS, DID I ALREADY SAY WHAT HORRIBLE, INEFFECTIVE CUSTOMER SERVICE FL BLUE HAS!

I had a child on 12/27/22 and called the second week of January to add my child on my insurance so the birth would be covered AND I wanted to switch plans because I needed to add my husband as well. The customer service rep confirmed that she added my son and started the new plan for 2023. Fast forward to February and my husband was in a severe accident and admitted to the hospital. We found out we had no insurance due to the lady who supposably helped us did not submit anything. I found out as well she screwed my sons insurance up as well. I have submitted appeals and had someone from escalations department after I called the commissioner reach out and said Isaiah was added (April). I then had all the hospitals and peds office resubmit all the claims then come to find out in June he STILL was not on the insurance. I have called Florida blue over 50 times I’ve spent countless hours and time trying to get this fixed and it is still not resolved after 8 months. So I reached back out to the same woman and took several emails and another call to the commissioner for her to respond. She replied 3 days ago and said Isaiah was now added and should show up in the system. I called Florida blue again today and confirmed he was NOT added. I reached out again and she is now stating that since he was “allowed to be put on the plan after 30 days the system is not accepting it and may be my responsibility for the bills” NO! I’m not responsible. Florida blue is which I told her. I am not the one that didn’t do their job. I’m beyond frustrated.

My name is Marlin Mena

My insurance ID VMYH17827112

My address is:

166 SE JENESE WAY

Lake City, FL 32025

Mobile Phone:

[protected]

(Voice & Text messages OK)

Email Address: [protected]@gmail.com

I have a diagnosis of Cancer and Florida Blue cancelled my insurance and it is not accepting my payments. I have been able and willing to pay but they cancelled. When I called in February 1 they did not accept my payment. Later in April they cancelled my insurance however, the pharmacy is giving me my medications. But the hospital (my chemo treatment) and my counseling providers are not receiving payment. Since April I have been experiencing problems, still is not being resolved.

I need my insurance, and Florida Blue is cancelling me (maybe because they do not want to pay for my cancer treatment?). The information is not correct, and Florida Blue is violating my rights to have insurance.

Hello. I have a wonderful caseworker named Andreina who unfortunately has to rely on a nurse named Candy to provide me with transportation to my Dr visits. I sent a message on April 27 for my May 2 appt.

Candy did not call me until 1 hour before my appointment, despite my messages and Andreina messages. Candy claims to have attempted to call me once on the 28 but my phone shows no missed calls nor messages from her. One hour before the appt she tells me my only option is to set up a Lyft account with a verified payment method then she will send me a code. I am homeless and not yet receiving disability and unable to provide a verified payment method on such short notice. Why didn't she leave me a message on the 28? Why didn't she call me again on the 1st? If my health is so unimportant to my nurse then why am I assigned to her? With a fractured tailbone and paralyzed hand I took two trolleys and one train each way. Standing room only.

Zoe Sparrow
Member Number
VMAH40746855
BC 090 BS 590
Rx Bin 012833
PCN FLBC
Group Number 99999
Plan Number
1410C
Plan Number
1410C

On 10-18-2022 I went to Broward hospital Account number [protected] the balance I have to pay back is to Hight I call Florida Bleu the argent say they can't help me reduce the bill but it's too high and I can't pay it. Please I am looking for someone who can help me reduce the bill please.

I spoke to Anderson Y, he stated that he can't help me.

Please I am looking for someone who can help me please. ________________________________________________

Case Num (C202303101241127)

My name is Clarence Bynes Jr

i am filing a complaint on Florida Blue about my PPO Service i am trying to

get authorization for my prostate MRI.my insurance you said that we did not need no authorization to see our Doctors. every where we go we have to have authorization for all apointments. we were told when we purchased the insurance it would need no authourization for anything. the people on the phone are rude and talk down to your customers i will be contacting an attorney about these matters. my life is in danger because of your action. i need the MRI for my prostate .

The only lab that Florida Blue covers @ 100% is Quest.

My physician ordered lab work today (2/23/23) to be done on a specific day (2/27/23)

None of the Quest Labs in my area have appointments available on 2/27/23.

There is a Sarasota Memorial Hospital Lab facility across the street from my employer but since Florida Blue considers this an “Out patient” facility I will be responsible for a $150 co-pay.

It is NOT an urgent care, or walk in clinic. All they do is labs.

My screening mammogram and DEXA were covered with zero copay.

Why should I have to pay $150 copay for labs ordered by my physician just because Florida Blue restricts where I can go for those services to a lab that has no appointments available and will not see patients without appointments?

I need someone to explain this stupidity to me.

First my plans were suppose to be on auto pay and for some reason they didn't do that and my plans canceled. Then they said theyve never had auto pay on my account but theyve been taking it out my checking acct for years. I was able to use my plans at drs and pharmacies. Didn't know until I needed them at the pharmacy this time that is was canceled. Second and the worst part is customer service. They keep transferring you to different reps, you have to keep repeating your info, and you cant understand a word they say to even take care of your problem. Blue cross and blue shield needs to quit out sourcing our companies in America and hire people from here so we can understand the dialogue. This is ridiculous. I've had blue cross and blue shield for 25 years and it's never been this bad.

Claim hasn't been paid after the appeal approval from May and other one is still pending and filed wrong from Florida Blue a year later. I filed a complaint with the Florida Insurance Commissioners office and the person replying on behalf of Florida Blue doesn't know anything about the claims and he avoids calls and emails. After telling me that he would help. I even supplied documentation obtained from Florida Blue and the customer rep can't seem to understand the problem let alone fix it. They need to hire someone who does. Pay the claims already. And I hope that the Insurance Commissioners Office fines them for their total incompetence.

My name is Taryn Harris, DOB 08/22/1956, of 2741 SE Grand Dr. Port St. Lucie FL 34952, and I was a Florida Blue Medicare customer until September 1, 2022. I was a patient of Dr. Vanessa Antoine at Women's Health in Jensen Beach, FL. I began complaining about pain and burning upon urination, along with abdominal discomfort and at times an elevated temperature. Dr. Antoine began treating me with antibiotics from December, 2021, and she continued to prescribe antibiotics well into the year until August, 2022. Never once did she have me take any tests to get to the root of my frequent UTIs.

On September 9, 2022, I went to Treasure Coast Urgent Care with acute pain in my left kidney, and I couldn't walk, talk or breathe without extreme pain. That day I was diagnosed with kidney stones, and I've had the stones removed on November 14, 2022, and the Urologist placed a stent in my left Ureter, and it's scheduled to be removed on December 16, 2022. I've been through a lot of pain and unnecessary discomfort due to Dr. Antoine's neglect and disinterest in me as a post-menopausal woman. I understand that I don't generate the profit that child-bearing women do, but I receive proper care.