FlyFar
Reviews and Complaints

On a $515 round trip they are charging me a $200 rebooking fee, plus a $100 cancellation fee. They will not refund my money and will only give me credit for MyFly.ca - to force me to rebook through them and pay an extra $200.

They advertise "proudly Canadian" and "No Cancellation Fees" everywhere, but when you call you reach a call center in a different country and the call center rep can only read from a script.

This was a bait and switch. I have no problem paying the cancellation fee but I don't understand how I can be charged a cancellation and a rebooking fee.

Attempted to book the flight but was shown that the transaction failed by the end of the transaction. Tried to rebook again which turned out to be a success. I then check my email to find that the booking was pending, then minutes later another email was received stating that "there was a problem". I check my bank statements and it shows two payments being made at the same time as the failed and the successful transaction. I then email flyfar asap for a return for both transactions. They quickly resolved the second transaction and made a return but not for the first transaction.
I ended up chasing the sales executive Nicole and attached bank statements and my bank contact details as instructed but Nicole seemed to be confused with the amounts going in and out. Even though I've made 2 attempts to make it easier to understand basic maths, that the credit and debit does not add up in the end. After a month of series of emails explaining the amount going in and out, I had to put a dispute the transaction with my bank and got my money back successfully from them. Flyfar has got to be the worst travel agency I've ever dealt with.
Lisa

Due to recent political unrest in Qatar we received and email stating our flights had been cancelled (3 of 5 cancelled mind you). 5 hours later they sent me another email requesting urgent response. Look at the time they sent the emails (really!) So I emailed (when I woke up) requesting a phone call as our trip is more complicated than just these three tickets. This holiday has cost us $30000 (travelling as a family). You'd think if they want an urgent response and I have requested a call or email to clarify they would. I have emailed 4 times and a further 2 today in 24 hours and no response. Ive called their parent company Flightnetwork, just as poor. I just want someone in Australia to call me to discuss my options as my son who is a minor is on the same flight to Europe with us on his own ticket as he is returning home earlier with my mother. They have stated that i have to cancel his flight at my cost with a $1000 fee because his return flight is not affected. Im not sending my son to Europe on his own and its not my fault Qatar has to cancel my flights, As far as I believe they should wear the cost of cancelling my sons flight as he can not travel there for 6 weeks without us if we can not get flights with another carrier.
Copy of email sent: this is a veryyyyyy vague message and they want a decision made on this (incorrect year they have put to begin with)
On Tue, 22 Aug at 1:05 AM, FlyFar Australia Schedule Change wrote:

Hello Yvette,
This is to inform you that the your flights from EDI-ADL on 12th Jan, 2017 stands cancelled and there is no other option given by the airline.
Hence according to Qatar airlines you will have to take a full refund on the ticket.
Kindly reply if you want to take a full refund we are awaiting your response.
Your time and patience is highly appreciated.
Thank You,
--
Huma Shaikh |Schedule Change Expert

To whom it may concern,

I am writing this email regarding that amount of money taken from my account as purchase of flight tickets that my partner Patrick Allen booked with my bank cards.

I have received an email informing that the purchase was not able to issue the tickets with the cancelation notice POL1VO.

I am then asking you to reinburse the amount withdrawned from my bank account.

looking forward for your reply,

Kind regards,
Miriam Mendes de Vasconcelos

We have an urgent need to get back to Sydney for a funeral in 2 days and booked two flights and were charged for those flights at the same time that an email was sent through to advise that the booking was not confirmed and that they required us to call (internationally) to complete reservation.
We called and were then advised that another $950 Australian would be payable (65% more than we had already paid)
We were told the seats were not available despite still for the next 2 hours being able to book the same seats same flight. Continuous requests to speak to a supervisor or someone not offshore were responded to with 'the supervisor is not available'. 5 different international phone calls and many hundreds of dollars no one is able to assist nor do they do anything but feign understanding but refuse to put me through to anyone else.
3 and a half hours later (now only one seat available) a supervisor finally calls from again an offshore call centre.
The refund has been requested but despite their claim that it will appear in 3-5 days, we are now unable to make it to the funeral because we just spent all our residual funds booking with this very unethical company.
The matter is still outstanding and is stench with misleading and unconscionable behaviour.

Hello,

I would like to have an investigation opened for the reason that my reservation has been voided, without any notice from your part. You will find useful information at the end of this email.

The consequences of this are that I showed up at the airport with my husband, we couldn't check in to the flight, and I couldn't cancel my holiday in New York, as all the hotels had been reserved. We only have a week and several days of holiday every year, so having this bad event occurring right before our flight was pretty bad for us. We also couldn't wait several days before taking another plane as the housing were reserved and not cancellable. For these reasons, we ended up paying around $1400 to take a plane we previously paid around $700 for.

This is why we would like to be refunded this amount.

---

Initial reservation details:
Phone number: [protected]
Email address: valentine.[protected]@gmail.com
Passenger 1: Valentine Erman, born 03/20/1991
Passenger 2: Baptiste Benet, born 11/18/1992

---

We had several people from the customer service on the phone, that confirmed something weird happened with our reservation and we should have been warned. We were also told that when the investigation confirms we didn't get warned we could transfer you our receipt for the plane ticket, so just let us know the outcome of the investigation.

---

Could you notify me upon receipt of this email with an estimate of when our request will be processed?
Looking forward for your answer,

Thank you,
Valentine Erman

Since my last complaint (more than 48 hours ago- still unanswered) I have sent several emails with questions that remain unanswered. I have spoken to several staff members none of whom can help me. All have said a supervisor would contact me. The first person saying a supervisor would contact me within 2 hours was over 72 hours ago.

According to the staff, there are no supervisors available outside of 11:30am-8:30pm EST (even though they say they are open 24 hours).
I wonder who is running the place while there are no supervisors there?
I guess that's why no one can answer a question for 60% of their day.

I have resorted to sitting on hold on the phone until one can take my call. So far today, it's been well over 2 hours...

We have in writing that Flyfar would perform a name change, once we sent through the necessary documents which we have done. They have not done so, and cannot explain why this cannot be done.

My friend told me to hang in there. She was on hold to Flyfar for hours, finally got through to a supervisor who refunded her tickets and put her on a flight for free.

All I want is the name changed on my ticket and an apology for this appalling service. I will stay on hold until I get that!

To whom it may concern,

I have also sent the below email to the customer service representative.

I am extremely concerned that no one has gotten back to me. I was assured yesterday evening that someone would call me within 2 hours. No one did. Despite Flyfar advertising that it is a 24 hour company, there was no one available who could help me. This claim is quite deceptive and should be rectified in your print material.

We need this issue to be resolved immediately or I need a guarantee that any difference in flight time, changes to accomodation or travel plans will be covered financially by fly far. It is imperative that Glenn (my husband) and I be on the same flight. Obviously the longer this takes the more these things might cost.

I am extremely distressed about this as any change in flight time will significantly impact my work and the leave I have organised as I own my own business. Therefore leading to more financial consequences of this error. This does not take into consideration the time spebt on hold yesterday (over 30 minutes) and the time taken to make this correspondence via email.

Since experiencing this issue I have noted how many complaints and terrible reviews Flyfar has on the web.

I was very happy with the deals offered by Flyfar and was planning on booking flights for my team at work through them next year for conference in the USA. This was for a number a staff. However, based on this experience I am definitely reconsidering my options.

If the issue is not resolved today I will contact my consumer affairs Victoria to see what else can be done.

I need to hear back from someone as soon as possible.

Tineke Sibbel

I missed my flight because of FlyFar and their unprofessional behavior.
My departure time was changed and FlyFar never bothered to warn me. When I arrived at the airport I was told that my plane left one hour earlier! Just imagine how shocked I was. I was standing there and didn't know what to do. I had to take a taxi and return home and after that I immediately contacted FlyFar and demanded a refund and a compensation. They refused and said that it was only my fault that I didn't check the time schedule!
I will never use them again and I'll make sure to tell everyone I know about FlyFar and about how bad they are. This is absolutely unacceptable!

Pay for a flight to go from Atlanta to Las Vegas on June 9-12, the information was received as Atlanta to Detroit, talked to couple representatives and basically non refundable/non changeable flight = take the flight to the destination or count it as a loss, pay $200 to change the destination or even worst, pay for a new ticket. Never in my life I had a problem with a flight website

I had the worst time with FlyFar and my issue was never resolved! I do not recommend FlyFar to anyone, this travel service is beyond terrible. Just look at tons of negative reviews online, so many people got scammed by this cheater service.
I booked a flight and they immediately charged my card and too my money.
6 days later I received a notification stating that my booking was cancelled because flight was overbooked and ticket was sold to me by mistake! I contacted them and demanded a refund but these cheaters didn't even reply! They literally stole my money!
I can't believe that with so many bad reviews, so many victims, FlyFar is still allowed to do business! That's terrible!

I purchased 4 plane tickets 15 days ago and did not received the electronic tickets which were promised in a second email within 24 hours, but the credit card was charged immediately. I emailed flyfar 3 times and have not received a response. Still not sure if this is poor customer service or a scam, but I'm not feeling too confident after reading other people's complaints about his company.

We booked 3 tickets online using SkyScanner
when it came time to pay a page for FLyFar popped up

We entered all credit card details - Money got taken
Pop up came up saying time-out call company

We did and were told they would not honor the Rate charged
ohh and by the way you wont get your money back for at least 3 days

This is so wrong -- BTW there website continued to show the price for the airfares was still available

This is the worst service ever! Do not use www.flyfar.ca, this is a cheater company!
I bought a plane ticket via this service because I was really impressed with their low prices. That was too good to be true!
On the departure date when I arrived at the airport they said that they had no record of me buying the ticket.
I tried to contact FlyFar so many times but they ignored me and never replied! These people scammed me and stole my money. Beware and avoid!