Royal Holiday Vacation Club
Reviews and Complaints

We live in Canada and our issue is the same as many others that we had to pay our annual maintenance fees during Covid yet the world closed down. We could not travel out of the country so our points would carry over one year and be cancelled the following year. Called to see why they couldn't at the least return our annual points since we paid the fees, all they would offer is a room upgrade IF we travelled to only a couple specific resorts.

Now it cost more to travel with Royal Holiday membership than to purchase the same trip from Expedia.
2024 Maintenance Fees in Canadian dollars = $1,000.78
Airfare to and from Cozumel from Ottawa, Ontario = $1,408.36
Royal Holiday meal fee $840 US in Canadian dollars = $1,165.16
TOTAL TRIP = $3,574.30
Expedia Cost = $$2,928.15
Note that the transportation fee from the airport and back is not yet included so we are paying $646.15 more for this same trip so far.

As someone who values transparency and honesty in vacation clubs, I must say that my experience with Royal-Holiday has been quite mixed. While the website is user-friendly and offers a variety of destinations, the negative reviews about high-pressure sales tactics and difficulties in canceling memberships are concerning. It's essential to approach this club with caution and thoroughly research before making any commitments. Remember, your vacation experience should be stress-free and enjoyable, so choose wisely.

Hi

They give you a set of journies to complete (36). They tell you if you finish the set of 36, you will get your money back. Upon finishing 36. They dont let you withdraw your money. You have to upgrade to gold membership

I started doing the set in the new year (jan 2024 and managed to finish a couple of days ago).

Really just after all the capital i put in to get the set complete.

January 2023 while on vacation we attended a sales pitch where we were hard sold into $27,000 USD vacation club. The sales team plied us with strong drinks, played loud music and offered free flights etc while aggressively selling. We were hooked.

Decided to use our “free” flights and vouchers for a “free” vacation in June 2023. When we booked through the reservation agent we were told to pay up front to secure the property and that we would be reimbursed. Well that hasn’t happened yet, and I’m pretty sure it never will.

Some people for this company offer me a package for 4 people on July 5 2023 And I believe it because they were inside if the international aeropor in Guadalajara, I tough it was a serious people. But l found out it was to beautiful to be real.

They take my money 💰 without any service. It is tha possibility to get my money back?they only give me a certificate as a proof of my purchases an a name ...Mary Platas and a expiretion date July 2023.

My husband and myself sign-up the membership in June 6, 2023 Punta Cana DR. When we returned to the U.S. our mother was hospitalized and we needed to fund the medical bills and medicine. We contacted Royal Holiday to cancel our contract on June 18, 2023 in hope we will get our deposit back. No one return or acknowledge our request. I sent numerous emails and no one reply. I need to help to get confirmation of the cancellation of the contract and I need my deposit back.

In January of 2022 while on vacation we were approached by sales people who at first we thought were resort staff. We were offered free sightseeing trips, meals etc in exchange for an hour of our time. We went and 4 hours later after being plied with alcohol we walked out $27,000 dollars poorer. In June of 2023 we booked a trip through the Royal Holiday club using vouchers for “free” flights and 0 point accommodations. Upon booking we were asked to pay up front for flights and we would be refunded that amount. Nope still no refund! Also our free accommodation had prepaid fees so nothing was as represented.

Every time we contact the company we’re told that they need more bank info, more receipts, more details blah blah blah. Nothing but a constant run around. We need out of this nightmare before our annual fees come due in November of 2023! Please help!

I recently traveled to punta cana dominican republic and stood at caribe deluxe princess. We were approached by a sales person for the royal holiday club. We went ahead and became members, but everything they promised is not what we are getting. Booking thru regular sites is cheaper. They claim they are not a timeshare, but there is a maintenance fee yearly. The points will not cover your vacations and they are not all inclusive. Flights are separate and flight availability is scarce for non-stop, everything is 1 or 2 stops. They are not truthful at all!

My name is Jack Greene, member #126805. In Sept. 2022 I was contacted by Quality Acquisitions International about buying my membership. They in turn contacted a Alex Hernandez who in turn contacted myself. Alex presented himself as an employee of Royal Holiday and set a transfer fee of 10% of the sales price. Alex, just like all employees of royal Holiday advised me to not sale and give the membership to family. He spoke exactly as a Royal Holiday employee would, saying all the things I've heard from royal Holiday employees and used an email for correspondence, complete with the Royal Holiday logo, address and phone numbers. I wired $40,115.00 to an account at Inbursa Bank according to his instructions. At that time, we had a membership balance which I paid off in Nov. 2022 at Puerto Vallarta and took another upgrade at 0% interest. Alex has refused to transfer the membership nor return the wire transfer claiming that I still owe the original amount, even though I have furnished him with a Paid In Full letter from Royal Holiday. I have been told that Alex does not work for Royal Holiday and have been told by Alex that the sales representatives are lying because they want to keep selling me upgrades. I've been happy with the program and have used it many times over the last years, however, at our age we are starting to slow down on travel and can not justify the $9,000.00 yearly maintenance fee. At this point I don't know who is lying and who is not. Alex sounds exactly like an employee or has worked as an employee, knowing all the right things to say. I want the return of the $40,115.00 transfer fee. I have not been able to talk to anyone in a position of authority to either confirm that this is legitimate or not. I would like to contact someone in management in Mexico City to attempt to resolve this matter. Here is the wire transfer fee information which I haven't been able to verify as belonging to Royal Holiday or not: Fee Amount: $40,1150.00 USD, Beneficiary Account: Autree Line, S.A. de C.V. (Royal Holiday Transfers), Beneficiary Bank: Inbursa S.A., Bank Account: [protected], CLABE code: [protected]

Hello,

in July of 2022, my family (extended family as well: cousins and brother), were vacationing at the Princess in Playa Del Carmen, Mexico. Like everyone else, we were approached by a Royal representative offering discounts on excursions if we attended a Royal Holiday presentation. Fast forward, we attended, told of all the $ that we could save by joining, get upgraded rooms and get VIP experiences in hotels across the globe. They showed us rooms, resorts and destinations. We signed hook, line and sinker. Fast forward to this year and have been trying to book this summer's vacation. None of the perks that were promised are available without paying a lot of extra money out of pocket. No luxury room, no all inclusive without paying over $1000 per family, etc., etc. that doesnt even include flights that we know we were going to have to pay out of pocket. Our points only gets us basic rooms. If you cost it out, I am actually losing $ with the initial membership fee and monthly payments. I could book this same vacation through expedia for almost the same about of money that they are asking me to pay out of pocket.

I have been arguing with them for weeks now. The. only thing they keep telling me is to read the contract. They even have a clause in the contract that states that we cannot legally use their name in any social media posts. That is so telling knowing they do not want people to tel the truth about their deceptive business practices and their scams.

Can someone who has gotten a refund/cancellation please help explain the steps you took? I would appreciate it. We were made to believe that we were doing something that would benefit our family but instead this company lied, deceived and is basically taking our hard earned money for not much in return. We do not have the additional money to pay for the out of pocket expenses that we were made to believe were included.

Our experience with the company has been the most disappointing and unsatisfactory that we have had so far. In the sales room, to convince us to carry out the transaction, they promised us many things that were not carried out. We felt cheated and disappointed since the first time we made clear that if for some reason we were unable to make payments, we would not have any repercussions on our credits and the contract was closed without any type of ties with the company. They told us that it would be like that, that if we stopped paying, the services would automatically be canceled and there was no commitment of any kind, this promise was affirmed by Anuar Elias Uribe. That was one of the many manipulations. Due to the poor communication and service they have had with us, we have decided to stop paying the monthly payments that we were paying for a whole year without receiving anything in return. In the sales room, in August 2021, a down payment of $5,000 was paid. In September, we began to pay the agreed monthly installments and in January 2022 the $660 annuity was also paid. All that money paid has been without receiving any service. When it comes to making a reservation, the website never works and the only way is by phone, talking to an agent, without being able to see the offers in real time. There is almost never availability in the hotels and dates that you want and you have to book too many months in advance. Despite all the inconveniences, a reservation was made to the destination of our dreams, Paris, France. We had to settle for the only available date, which was September 9-13, 2022. The day we signed the contract, they gave us some travel coupons to pay for plane tickets. We decided to use them for the trip to Paris, since it would be a great help with the expensive prices of the tickets. That's where the odyssey began, what they promised would be very simple turned into an endless bureaucratic process. We had to send emails and make long distance calls to Mexico, since we live in Miami, to communicate with the travel department that is in charge of activating the coupons, because only they at the central office could do it. We stayed like this for several weeks and it was always a different excuse. No one was able to answer when the coupons would be activated to reserve the tickets. With about 15 days left for the trip and still without plane tickets, I called Mexico once again and a representative gave us information about the process, it turns out that the coupons were already active to use for more than 1 month and they never knew how to give us that information or notify us at least by email. Of course, the prices of the tickets had already increased considerably and there was no availability of the flights that we had chosen for our itinerary months in advance. Conclusion, we ran out of tickets and lost the hotel reservation in Paris plus the points paid for 1 whole year that were consumed in that reservation. All due to the lack of communication and disorganization to simply fulfill their work. How is it possible that to remind us of the payment dates they can send us letters and call us by phone, and to communicate important information that would have determined a successful trip and some pleased customers, can't they? How difficult was it to activate the travel coupons in time and notify us so that we could have covered the expenses of our plane tickets? All these concerns have been communicated to the company through various channels and now they know how to constantly call us with threats to make us make late payments. In addition, they also send us emails explaining that our account will be transferred to Europe Collection Services, which will be in charge of collecting the debt. At this point, seeing the manipulations and lies with which they convince customers, plus the lack of professionalism and poor performance of the company, we have no doubts that they will not return our money. We just want you to close our contract with you and end this odyssey. We were deceived in the sales room in Mexico where we signed the contract. We were promised that it would never be sent to a collection agency or credit bureau. That if one day we could not continue paying the monthly payments, the contract was closed and the services automatically ended, without further repercussions. We will be waiting for a satisfactory solution. We have already lost a lot of money and time for nothing, only dislikes, lies and disappointments.

Noua avons acheté en janvier 2020 à Cancun. Nous avons été harcelé pendant une journée pendant nos vacances, on nous a offert le service V.I. P. pendant ce moment. Tout pour nous inciter à signer. Puis vient la pandémie et impossible de voyager, quand j'ai voulu réserver un voyage, j'ai eu toutes les misères à récupérer des points cadeaux reçus à la signature. On m'a finalement pris beaucoup plus de crédits voyage que prévus. J'ai vérifié sur le site du condo que nous avons eu et il nous serait revenu moins cher que tout ce que ces crédits m'ont coutés... Quel est l'avantage d'avoir donné 20,000$ U.S. pour faire parti de ce club voyage...

Depuis nous avons divorcés et on ne veut plus faire parti de ce Club. On a téléphoné et on a su que c'était un contrat de 30 ans, alors que dans le contrat c'est inscrit que si on arrête de payer on perd nos privilèges. Donc, je n'ai pas fait de cotisation annuelle en janvier et depuis on me harcelle. Est-ce qu'ils ont des recours légaux contre moi?

I am complaining about that company I think it's a scam.I have sign this contract because my husband and we travel a lot,however since December we have been trying to make a reservation with the hotel they are claiming they are full and when I go on all those travel websites there's availability.I would like to terminate this contract and have a full refund.I have been transferring from service to service.I need some help please.I contacted multiple agents regarding the same issue,even my travel agent Ignored my text messages.

My parents have been members of Royal Holiday for over 45 years. My father recently passed away and my mother is unable to afford to continue paying for this timeshare. When I called on my mothers behalf to cancel, they advised they are unable to cancel. Even after giving them the circumstances, they refused to budge. This is wrong. A death to a member should be grounds for allowing a cancellation. Obviously not in there eyes. I will probably have to hire an attorney if there is no other way to get this done.

I was told over the phone that I was not allowed to do so, and if I didn't continue to pay the yearly fee, the law would come to my home.

I have shown my agreement to my legal team and was told that of course, as per page 2, paragraph 9, that we can dissolve the agreement.

I find the CSRs at this company to be rude and threatening. They asked far too many personal questions about why we are no longer travelling.

contract number [protected]

membership number 1217775.

Name: Wendy Moran and Mario Bonnano.

[protected]@rogers.com

My husband and I bought a Silver Plus membership in early February 2023 while on holiday in Punta Cana. We were deceived and they made sure we had no wifi or Internet connection. The sales agent misrepresented that not only did they have hotels across the world, but also that we could cancel our membership at any time if we were not satisfied.

We called them when we found out that their claim to own or partner with hotels all over the world was untrue and stated we wished to cancel our membership. Their response was that we cannot cancel the contract after five days, which is not what the sales agent and his manager represented.

We want our contract to be voided and to be refunded our downpayment.

Contract Number [protected]

Member Number 1547859

Until August 2021 I was making the monthly payments via automatic debit from my credit card. Because I had to close my account, I started to do the payments using the Royal Holiday website. Since then I have been a victim of credit card fraud attempts every month. The first time it happened I used the data of a physical credit card in the website https://www.royal-holiday.com/ and 2 days later there was a purchasing attempt of CA$ 1000 in the company AFerry. My credit card provider detected the fraud, rejected the attempt and canceled the card.

This card was used for other purposes, so I wasn't sure where the data was breached. But after this attempt, I started using a virtual card to make the payments. This virtual card was not used for any purpose other than the monthly payments for Royal Holiday. And every month I'm once again a fraud victim one or two days after using the payment platform of https://www.royal-holiday.com/.

There are the attempts that I have record of:

August 2022: CA$ 1000 at AFerry

December de 2022: € 1002.58 at CTRIP.COM

January 2023: € 241 at CTRIP.COM

February 2023: € 601.30 at Grandi Navi Veloci S.p.A

February 2023: multiple attempts of € 0.01

I added a screenshot of the notifications of the last attempt.

I have tried to contact the support several times. They either ignore me or say that the problems is with my devices/connection/bank/credit card. But I have to point out that: 1) I tried to make the payments using different devices and connections, 2) I use these same devices for several other payments (using other credit cards) and I have never had any problem with them, 3) the data that I input in the Royal Holiday platforms are used EXCLUSIVELY for RH payments, and 4) every month I issue a new virtual credit card number to make the payments and the pattern persists.

After 30 years of membership and satisfying all obligations RHC did not satisfy theirs. We were promised a return of $$'s by way of an Annuity Coupon. The process to do so gives you a run a round and frustrating. After online review of complaints this seems to be a standard ploy to get people to buy with no intention to fulfill this obligation.

Based on this experience and overall experience over 30 years I would never buy a timeshare again and advise travelers to even sit in on a presentation. Not worth it.