Flynas’s earns a 1.0-star rating from 65 reviews, showing that the majority of passengers are dissatisfied with their flights.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
credit for cancelled flight - ref n4tnyi
In reference to your message informing us that you cancelled the flight no XY584 [AUG 22] and as per our discussion over the phone, we want the full refund of the ticket.
Please find attached copy of the passport with info matching ticket info.
Please refund the full value of the return flight as per the breakdown in the original round trip ticket into the same Credit card used to purchase the ticket.
Please credit me on Samba bank Acc# SA6140000000001614567506
Randa A Orkubi
ticket cancellation and delay on refund
I have booked a flight on flynas website on June 04 with confirmation number : XY41TJ
after 1 month of the booking date they emailed me to let me know that my flight was canceled.
I have submitted a complaint and after a long conversation over the phone they decided to refund double the amount of the flight ticket as a compensation.
Even though, they told me their decision over the phone. they are not communicating it through email and they are not replying to my emails.
I have sent them a couple of emails with no reply so far. and they are still asking to email them a copy of the CC was used to buy the ticket, which is not a good procedure.
As per my bank, it's neither secure nor safe to share that info through emails. only account number or IBAN may be shared.
On the other hand - why should they ask to send them the CC details to refund ?
Instead they can just refund to the same card I used on their website to by the ticket.
Their emails are:
[protected]@flynas.com
[protected]@flynas.com
bag/luggage issue
Asslamualikum,
Here is Muhammad Qadeer. I was travel with Flynas (XY73 & XY317) on 12th June-2018. My return flight (XY884) after 10 days where I have lost my bag 7 days. I spend my holidays without my things. my holidays was spoils due to bag issue with Flynas. Is there any Law to ask about this loss claim? see the attached my boarding pass and other reports. waiting your kind response or shall I go an other door to ask about my loss claim?
Muhammad Qadeer.
Contact # [protected]
forcibly charged fee of 490 aed for free baggage allowance
on 28may2018, while check-in my baggage at Dubai Airport, they charged fee for my free allowance baggage . I showed the ticket(Booking reference: Z77UXS) which clearly showing i am having free baggage allowance of 20kg+20kg for two tickets me and my wife . But the staff not allowed me and told to ask at Riyadh airport where you came now you have to pay for the baggage if you want to travel. i am travelling with family hence i dont want to argue with that unprofessional, unethical behavioured staff. Because of their force i paid the amount of 490AED .
On arriving Riyadh airport i made a complaint about this to Riyadh Airport Flynas Office and given the ticket and payment receipt copy to officer. he told we will get back.
No response till now, already today 3june2018, 7th day.
Also mailed this issue to [protected]@flynas.com & [protected]@flynas.com, no response
Through Facebook messenger i contacted, same response we will get back . Till now nobody is responding to this issue.
Please suggest how do i get my money back .
(That Staff dont even know the meaning of free baggage allowance and excess baggage)
flight delay (flightnas)
Hello,
I booked two tickets today from Riyadh to Medina and one flight was delayed due to weather changes.. Now I want to delay my tickets to tomorrow as the time of the new flight is not suitable for me. I tried to call the call center but no one asnwers.
I sent mail for you as well. I hope to contact me as soon as possible..
Eslam.[protected]@gmail.com
[protected]
Flight No.XY 1329 delayed by 8 hours and there is no compensation ? Booking Ref. FEL13X
I will miss my connecting train and a planned group holiday
Subject: Compensation Request for Delayed Flight XY-329
Dear flynas Customer Service,
I am writing to seek compensation for the significant delay of FLYNAS flight XY-329, PNR FEL13X, scheduled to depart from Riyadh (RUH) at 20:50 hrs, now rescheduled to 05:00 AM. The delay has disrupted my travel plans, and I request appropriate compensation due to the technical issues leading to this inconvenience.
Sincerely,
Mr. Siddharth Sawhney
my booking is U8LDGC actually i couldn't be in airport thats why i cxl my travel to amman from riyiad , but the returned ticket need 10 days to be why should i cxl it , i did not cxl it also i can adjust my booking ,but they told me from customer service NAS been cxl !
i'm looking to have my return ticket
Travel date : 07/11/2023
CCJ (7:25am) to RUH (10:00am) (XY - 328)
RUH (7:20pm) to MED (9:00pm) (XY- 97)
Baggage received date : 11/11/2023
For delaying our baggage for 4 days we had to buy clothes and diaper for daily use and also had to take taxi for taking baggage from airport for several times, so we need refund…
My luggage was left in dubai airport on july 30 2023 my flight # xy507
I realy need my bag please help me how to claim im now in Philippines and my bag is very important because my children need to use thier bags shoes
Assalamu alaikum
My baggage tag number was lost when my wallet was stolen today in mecca, how do i get a replacement?
1) Misbehavior by Check-in Staff at Riyadh A/P on May 31; he was angry & shouting at everyone.
2) Didn’t allow to take my laptop bag as carry-on bag on May 31.
3) Don't have separate counters for International & Domestic passengers at Dammam A/P.
Coconut oil, coconut,smol onion,pickles , bag. Rice powder10 kg,banana, chips,
On May 4, we flew on Flonase flight XY209 from Riyadh to Dubai. Now, I realize this is a low cost airline, but, even with low cost standards, the leg room is ridiculously small.
A painful flight all the way home.
Good Afternoon Sir/Ma,
kindly assist me with my payment receipt for my Jeddah - Damman Ticket i bought at the Jeddah airport using my details below:
Name: Mohammed Sada Danmusa.
Date: 21 November 2022
Gate: A19A
Time: 06:10
Seat No. 8B
Flight No: XY 402.
KF2QTK BNST XBAG.
Flynas Reviews 0
If you represent Flynas, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
Overview of Flynas complaint handling
-
Flynas Contacts
-
Flynas phone numbers+966 112 171 800+966 112 171 800Click up if you have successfully reached Flynas by calling +966 112 171 800 phone number 37 37 users reported that they have successfully reached Flynas by calling +966 112 171 800 phone number Click down if you have unsuccessfully reached Flynas by calling +966 112 171 800 phone number 18 18 users reported that they have UNsuccessfully reached Flynas by calling +966 112 171 800 phone number35%Confidence scoreHead Office+966 920 001 234+966 920 001 234Click up if you have successfully reached Flynas by calling +966 920 001 234 phone number 9 9 users reported that they have successfully reached Flynas by calling +966 920 001 234 phone number Click down if you have unsuccessfully reached Flynas by calling +966 920 001 234 phone number 8 8 users reported that they have UNsuccessfully reached Flynas by calling +966 920 001 234 phone number6%Confidence scoreCall Centre+966 114 349 000+966 114 349 000Click up if you have successfully reached Flynas by calling +966 114 349 000 phone number 2 2 users reported that they have successfully reached Flynas by calling +966 114 349 000 phone number Click down if you have unsuccessfully reached Flynas by calling +966 114 349 000 phone number 8 8 users reported that they have UNsuccessfully reached Flynas by calling +966 114 349 000 phone numberCall Centre+966 112 611 126+966 112 611 126Click up if you have successfully reached Flynas by calling +966 112 611 126 phone number 0 0 users reported that they have successfully reached Flynas by calling +966 112 611 126 phone number Click down if you have unsuccessfully reached Flynas by calling +966 112 611 126 phone number 0 0 users reported that they have UNsuccessfully reached Flynas by calling +966 112 611 126 phone numberCustomer Service+973 17 144 000+973 17 144 000Click up if you have successfully reached Flynas by calling +973 17 144 000 phone number 0 0 users reported that they have successfully reached Flynas by calling +973 17 144 000 phone number Click down if you have unsuccessfully reached Flynas by calling +973 17 144 000 phone number 0 0 users reported that they have UNsuccessfully reached Flynas by calling +973 17 144 000 phone numberBahrain+20 222 696 460+20 222 696 460Click up if you have successfully reached Flynas by calling +20 222 696 460 phone number 0 0 users reported that they have successfully reached Flynas by calling +20 222 696 460 phone number Click down if you have unsuccessfully reached Flynas by calling +20 222 696 460 phone number 0 0 users reported that they have UNsuccessfully reached Flynas by calling +20 222 696 460 phone numberCairo, Egypt+20 237 629 245+20 237 629 245Click up if you have successfully reached Flynas by calling +20 237 629 245 phone number 0 0 users reported that they have successfully reached Flynas by calling +20 237 629 245 phone number Click down if you have unsuccessfully reached Flynas by calling +20 237 629 245 phone number 0 0 users reported that they have UNsuccessfully reached Flynas by calling +20 237 629 245 phone numberGiza, Egypt+20 502 333 647+20 502 333 647Click up if you have successfully reached Flynas by calling +20 502 333 647 phone number 0 0 users reported that they have successfully reached Flynas by calling +20 502 333 647 phone number Click down if you have unsuccessfully reached Flynas by calling +20 502 333 647 phone number 0 0 users reported that they have UNsuccessfully reached Flynas by calling +20 502 333 647 phone numberMansoura, Egypt+20 932 361 126+20 932 361 126Click up if you have successfully reached Flynas by calling +20 932 361 126 phone number 0 0 users reported that they have successfully reached Flynas by calling +20 932 361 126 phone number Click down if you have unsuccessfully reached Flynas by calling +20 932 361 126 phone number 0 0 users reported that they have UNsuccessfully reached Flynas by calling +20 932 361 126 phone numberSohag, Egypt+20 39 575 214+20 39 575 214Click up if you have successfully reached Flynas by calling +20 39 575 214 phone number 0 0 users reported that they have successfully reached Flynas by calling +20 39 575 214 phone number Click down if you have unsuccessfully reached Flynas by calling +20 39 575 214 phone number 0 0 users reported that they have UNsuccessfully reached Flynas by calling +20 39 575 214 phone numberAlexandria, Egypt+20 952 360 414+20 952 360 414Click up if you have successfully reached Flynas by calling +20 952 360 414 phone number 0 0 users reported that they have successfully reached Flynas by calling +20 952 360 414 phone number Click down if you have unsuccessfully reached Flynas by calling +20 952 360 414 phone number 0 0 users reported that they have UNsuccessfully reached Flynas by calling +20 952 360 414 phone numberLuxor, Egypt+20 882 284 041+20 882 284 041Click up if you have successfully reached Flynas by calling +20 882 284 041 phone number 0 0 users reported that they have successfully reached Flynas by calling +20 882 284 041 phone number Click down if you have unsuccessfully reached Flynas by calling +20 882 284 041 phone number 0 0 users reported that they have UNsuccessfully reached Flynas by calling +20 882 284 041 phone numberAssiut, Egypt+962 65 662 371+962 65 662 371Click up if you have successfully reached Flynas by calling +962 65 662 371 phone number 0 0 users reported that they have successfully reached Flynas by calling +962 65 662 371 phone number Click down if you have unsuccessfully reached Flynas by calling +962 65 662 371 phone number 0 0 users reported that they have UNsuccessfully reached Flynas by calling +962 65 662 371 phone numberJordan+965 23 921 622+965 23 921 622Click up if you have successfully reached Flynas by calling +965 23 921 622 phone number 0 0 users reported that they have successfully reached Flynas by calling +965 23 921 622 phone number Click down if you have unsuccessfully reached Flynas by calling +965 23 921 622 phone number 0 0 users reported that they have UNsuccessfully reached Flynas by calling +965 23 921 622 phone numberAl Fahaheel, Kuwait+965 22 212 250+965 22 212 250Click up if you have successfully reached Flynas by calling +965 22 212 250 phone number 0 0 users reported that they have successfully reached Flynas by calling +965 22 212 250 phone number Click down if you have unsuccessfully reached Flynas by calling +965 22 212 250 phone number 0 0 users reported that they have UNsuccessfully reached Flynas by calling +965 22 212 250 phone numberAl Qibla, Kuwait+965 22 623 400+965 22 623 400Click up if you have successfully reached Flynas by calling +965 22 623 400 phone number 0 0 users reported that they have successfully reached Flynas by calling +965 22 623 400 phone number Click down if you have unsuccessfully reached Flynas by calling +965 22 623 400 phone number 0 0 users reported that they have UNsuccessfully reached Flynas by calling +965 22 623 400 phone numberHawalli, Kuwait+965 24 565 595+965 24 565 595Click up if you have successfully reached Flynas by calling +965 24 565 595 phone number 0 0 users reported that they have successfully reached Flynas by calling +965 24 565 595 phone number Click down if you have unsuccessfully reached Flynas by calling +965 24 565 595 phone number 0 0 users reported that they have UNsuccessfully reached Flynas by calling +965 24 565 595 phone numberAl-Jahraa, Kuwait+961 176 0510+961 176 0510Click up if you have successfully reached Flynas by calling +961 176 0510 phone number 0 0 users reported that they have successfully reached Flynas by calling +961 176 0510 phone number Click down if you have unsuccessfully reached Flynas by calling +961 176 0510 phone number 0 0 users reported that they have UNsuccessfully reached Flynas by calling +961 176 0510 phone numberLebanon+249 155 775 434+249 155 775 434Click up if you have successfully reached Flynas by calling +249 155 775 434 phone number 0 0 users reported that they have successfully reached Flynas by calling +249 155 775 434 phone number Click down if you have unsuccessfully reached Flynas by calling +249 155 775 434 phone number 0 0 users reported that they have UNsuccessfully reached Flynas by calling +249 155 775 434 phone numberAmarat, Sudan+249 155 779 349+249 155 779 349Click up if you have successfully reached Flynas by calling +249 155 779 349 phone number 0 0 users reported that they have successfully reached Flynas by calling +249 155 779 349 phone number Click down if you have unsuccessfully reached Flynas by calling +249 155 779 349 phone number 0 0 users reported that they have UNsuccessfully reached Flynas by calling +249 155 779 349 phone numberEl Qasr, Sudan+249 155 775 7839+249 155 775 7839Click up if you have successfully reached Flynas by calling +249 155 775 7839 phone number 0 0 users reported that they have successfully reached Flynas by calling +249 155 775 7839 phone number Click down if you have unsuccessfully reached Flynas by calling +249 155 775 7839 phone number 0 0 users reported that they have UNsuccessfully reached Flynas by calling +249 155 775 7839 phone numberOmdurman, Sudan+90 212 231 3450+90 212 231 3450Click up if you have successfully reached Flynas by calling +90 212 231 3450 phone number 0 0 users reported that they have successfully reached Flynas by calling +90 212 231 3450 phone number Click down if you have unsuccessfully reached Flynas by calling +90 212 231 3450 phone number 0 0 users reported that they have UNsuccessfully reached Flynas by calling +90 212 231 3450 phone numberIstanbul, Turkey+90 326 512 1506+90 326 512 1506Click up if you have successfully reached Flynas by calling +90 326 512 1506 phone number 0 0 users reported that they have successfully reached Flynas by calling +90 326 512 1506 phone number Click down if you have unsuccessfully reached Flynas by calling +90 326 512 1506 phone number 0 0 users reported that they have UNsuccessfully reached Flynas by calling +90 326 512 1506 phone numberHatay, Ataturk Mah., Turkey+90 326 213 0740+90 326 213 0740Click up if you have successfully reached Flynas by calling +90 326 213 0740 phone number 0 0 users reported that they have successfully reached Flynas by calling +90 326 213 0740 phone number Click down if you have unsuccessfully reached Flynas by calling +90 326 213 0740 phone number 0 0 users reported that they have UNsuccessfully reached Flynas by calling +90 326 213 0740 phone numberHatay, Ataturk Bulvari, Turkey+971 28 775 946+971 28 775 946Click up if you have successfully reached Flynas by calling +971 28 775 946 phone number 0 0 users reported that they have successfully reached Flynas by calling +971 28 775 946 phone number Click down if you have unsuccessfully reached Flynas by calling +971 28 775 946 phone number 0 0 users reported that they have UNsuccessfully reached Flynas by calling +971 28 775 946 phone numberAbu Dhabi, UAE+971 43 571 272+971 43 571 272Click up if you have successfully reached Flynas by calling +971 43 571 272 phone number 0 0 users reported that they have successfully reached Flynas by calling +971 43 571 272 phone number Click down if you have unsuccessfully reached Flynas by calling +971 43 571 272 phone number 0 0 users reported that they have UNsuccessfully reached Flynas by calling +971 43 571 272 phone numberDubai, Zabeel Street, UAE+971 42 249 240+971 42 249 240Click up if you have successfully reached Flynas by calling +971 42 249 240 phone number 5 5 users reported that they have successfully reached Flynas by calling +971 42 249 240 phone number Click down if you have unsuccessfully reached Flynas by calling +971 42 249 240 phone number 0 0 users reported that they have UNsuccessfully reached Flynas by calling +971 42 249 240 phone number100%Confidence scoreDubai, Jumeirah, UAE+971 65 164 412+971 65 164 412Click up if you have successfully reached Flynas by calling +971 65 164 412 phone number 0 0 users reported that they have successfully reached Flynas by calling +971 65 164 412 phone number Click down if you have unsuccessfully reached Flynas by calling +971 65 164 412 phone number 0 0 users reported that they have UNsuccessfully reached Flynas by calling +971 65 164 412 phone numberSharjah, UAE+971 37 220 115+971 37 220 115Click up if you have successfully reached Flynas by calling +971 37 220 115 phone number 0 0 users reported that they have successfully reached Flynas by calling +971 37 220 115 phone number Click down if you have unsuccessfully reached Flynas by calling +971 37 220 115 phone number 0 0 users reported that they have UNsuccessfully reached Flynas by calling +971 37 220 115 phone numberAl Ain, UAE+966 592 001 234+966 592 001 234Click up if you have successfully reached Flynas by calling +966 592 001 234 phone number 2 2 users reported that they have successfully reached Flynas by calling +966 592 001 234 phone number Click down if you have unsuccessfully reached Flynas by calling +966 592 001 234 phone number 0 0 users reported that they have UNsuccessfully reached Flynas by calling +966 592 001 234 phone number100%Confidence scoreWhatsApp
-
Flynas emailscsu@flynas.com100%Confidence score: 100%Supportjodirector@flynas.com99%Confidence score: 99%executivecustomerservice@flynas.com92%Confidence score: 92%supportcadetpilot@flynas.com90%Confidence score: 90%nasair.kwi@flynas.com82%Confidence score: 82%
-
Flynas addressAl Rabiea, Neighborhood, Abubakar Road, PO Box 305161, Riyadh, 11361, Saudi Arabia
-
Flynas social media
-
Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
Most discussed Flynas complaints
flight delay (flightnas)Recent comments about Flynas company
I am complaints about boarding.
TravelUp
24 reviews
Cathay Pacific Airways
83 reviews
Business Travel Group
3 reviews
Oojo.com
34 reviews
Flyus Marketing
16 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.