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1.0 6 Complaints
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Foodler Complaints 6

ComplaintsBoard
M
6:10 am EDT

Foodler Horrible

I made an order and got an email from you that it was confirmed, and after it you took off my money. That's all. You disappeared forever. My order never arrived, no emails and no calls. You CS doesn't work properly, as usual, their help is nothing. That's just strange. I paid money, you took it with pleasure, but don't stand behind your service to justify a reason people pay you.

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J
3:13 am EDT

Foodler Irresponsible

Worst experience ever. I placed an order and waited for their delivery. I don't know what happened but they confused addresses and gave my order to my neighbor. They didn't ask his name to understand whether it was me or a different person. Looks like they just give a zero crap about it. Thanks to my neighbor who knows me and she brought the order to me. The service and the restaurant are refused to take responsibility. Well, that explains a lot.

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N
3:14 am EDT

Foodler Choose a different place for ordering food

I was waiting for 3 hours my order to be delivered. Of course, when I got it it was cold. I decided not to eat it. I called customer service and explained my situation and asked for a refund. They said they have to contact the restaurant and after this, they will tell me what to do next. After 2 days of waiting, I called them again and asked if they reached the restaurant. I was said that no one had called them and there wasn't any request.
This is such a mess. Never again.

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Is Foodler Legit?

Foodler earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Foodler to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Foodler is known for their high standards and safety. If you're thinking about dealing with Foodler, it's wise to check how they handle complaints.

The age of Foodler's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Foodler.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Foodler.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Foodler as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several positive reviews for Foodler have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • While Foodler has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 6 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Foodler.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The foodler.com may offer a niche product or service that is only of interest to a smaller audience.
  • Foodler protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
S
3:11 am EDT

Foodler always slow and wrong

I gave them so many chances. And every time they did something wrong. They could send me a wrong order, or send it to a different place.
Or my food was prepared in a strange way now how it supposed to be cooked. Looked like it just was some other dish, not what I ordered.
Right now I'm sitting here and waiting for my order and it's been more than one hour. Probably this is just the last time I ordered something from them...

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V
6:11 am EDT

Foodler cancelled my order for no reason!

Recently I've ordered some food via this website and received nothing. My family arrived at my place and I haven't seen them for ages! So I decided to order some food and make a lovely dinner. Foodler promised that I'll get my order within an hour but nothing showed up! When I contacted customer service they said that my order was cancelled because I had some issues in the past and that I was in their back list or something! Well, first of all, this was my first time using Foodler and I had no idea what were they talking about. But they did not even believe me and said that my order was cancelled and I'll get nothing! Well, thanks a lot Foodler! You guys ruined everything!
I'll make sure to post bad reviews about this company everywhere I can!

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Y
6:03 am EDT

Foodler The company didn't place 7 items to my order

Don’t even think about ordering from the website www.foodler.com. I have ordered food from them, but the seller didn’t put 7 items to my order. I paid for them money and of course I wanted to get explanation about their actions, but the seller told me that he had no responsibility to solve this situation. I asked to speak with the manager, but he was on holidays. Good luck then and I will never again use your services.

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Overview of Foodler complaint handling

Foodler reviews first appeared on Complaints Board on Aug 7, 2015. The latest review Horrible was posted on Aug 25, 2017. Foodler has an average consumer rating of 1 stars from 6 reviews. Foodler has resolved 0 complaints.
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  1. Foodler Contacts

  2. Foodler phone numbers
    +1 (888) 336-4922
    +1 (888) 336-4922
    Click up if you have successfully reached Foodler by calling +1 (888) 336-4922 phone number 0 0 users reported that they have successfully reached Foodler by calling +1 (888) 336-4922 phone number Click down if you have unsuccessfully reached Foodler by calling +1 (888) 336-4922 phone number 0 0 users reported that they have UNsuccessfully reached Foodler by calling +1 (888) 336-4922 phone number
  3. Foodler emails
  4. Foodler address
    Worcester, Massachusetts, 01608, United States
  5. Foodler social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024

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