Fossil
Reviews and Complaints

So, I recently bought a new Hybrid watch from Fossil and boy was I disappointed. The watch they sent me was clearly a used customer return. It was scratched and battered, and they had the audacity to just re-shrinkwrap it and pass it off as new stock. I mean, come on Fossil, that's just not cool.

I immediately sent it back for a refund, but to my dismay, they haven't refunded me yet. And to make matters worse, they've ignored every attempt I've made to resolve this issue. I've tried contacting them via their website, email, Twitter, and even their complaints department, but nobody seems to be responding. It's like they don't even care about their customers.

I feel like they've stolen my money and I'm now having to get my bank involved. This is absolutely DISGUSTING behavior and I know I'm not alone. It seems like they have a habit of doing this to their customers.

Needless to say, I won't be touching anything made or owned by Fossil Group ever again. And I'll make sure to deter as many other people from buying their products as I can. It's just not worth the hassle and disappointment.

So, I was really excited to order a new bag from Fossil. I'm a senior, so I wanted a bag with outside pockets where I could easily grab my glasses or phone if I needed to. But when my package arrived, I was pretty disappointed. Instead of the bag I ordered, I got something completely different. I spent a good 20 minutes trying to unravel the packaging, only to find that I had been sent the wrong bag. What a bummer!

I tried reaching out to Fossil to see if I could get this sorted out, but my emails were ignored. I was pretty frustrated, and ended up donating the bag to a local women's charity. I even left a negative review on another site, hoping that someone would take notice and help me out.

Finally, weeks later, I got an email from Fossil offering me a discount on a future purchase and telling me how to return the bag. It was a little too late for that, but I appreciated the gesture. It's just too bad that Fossil didn't take care of this issue when it first came up. It makes me wonder if they really care about their customers.

I hope that Fossil can improve their customer service in the future. It's a shame that this experience has left a bad taste in my mouth, and I'm sure I'm not the only one who feels this way. I hope that they can turn things around and start providing the kind of service that their customers deserve.

Me and my family went to Fossil store in Woodlands mall, Texas on 11/28/21. We were there to check out men's wallets. When we entered the store, we were greeted by Kyara, who was one of the most pleasant customer service representatives we've met in a long time. She was so friendly and welcoming that we felt comfortable right away.

Kyara helped us to find the perfect wallet for family member #1. She was so informative and helpful that we ended up purchasing two more wallets, which were not planned at all when we walked in. We were impressed by the service that we received from Kyara. She was patient and answered all our questions. We were excited to learn that initials could even be embossed into the wallets to make them personal.

Katherine embossed all three wallets, did a fantastic job, and was just as sweet as she could be. We were happy with the quality of the embossing and the wallets themselves. The wallets were made of high-quality materials and looked great.

Overall, our visit to this Fossil store was wonderful and so much more than we could have expected during the busy Christmas season! We were impressed by the level of customer service that we received from Kyara and Katherine. They were both friendly, knowledgeable, and helpful. We would definitely recommend this store to anyone looking for high-quality wallets or other accessories. We will be back soon!

I was really excited to order a Smart watch for my husband from Fossil.com for Christmas. I placed my order on November 28th and received an email confirming my purchase. The email also stated that I would receive a shipping confirmation soon, or if there were any issues with my order, I would receive an email as well. However, I didn't hear anything from them for a while, so I decided to reach out to customer service last week to check on the status of my order. Unfortunately, they never got back to me.

I was really frustrated with the lack of communication, so I decided to try the online chat feature. I had to talk to two different representatives before finally being told that I had to call customer service. However, even after I called, they stopped responding back to the online chat. It was really frustrating to have to go through all of that just to get an answer.

When I finally spoke to customer service on the phone, they informed me that my order had been cancelled. Apparently, my IP address didn't match my CC address, and my last name was different from the one on my order and the email address I used. I recently got married, so my last name changed. I was really upset that they didn't notify me about these issues earlier, and now it's too late to try and fix it before Christmas.

Overall, I'm really disappointed with my experience with Fossil.com. I don't think I'll be ordering from them again in the future.

I bought a real nice fossil watch for my hubby as a Christmas present. It had a slick black leather cuff style band that looked super cool. But, within less than one year, the band broke and the pin that held the watch band together snapped. I was pretty bummed out about it, so I decided to reach out to their customer service to see if they could help me out. I mean, the watch was only one year old, actually less than one year old, so I figured they would be willing to replace the band for me. But, boy was I wrong!

Their customer service was not very helpful at all. They told me that I could buy a new band for $30 plus shipping. Why would I want to spend $30 on a new band when the old one broke so quickly? I was really disappointed in their customer service and their lack of integrity. I mean, if they can't stand behind their product, then why should I buy another one? And, why should I recommend their products to anyone else?

I won't be buying another fossil watch for my husband, that's for sure. And, I won't be recommending them to anyone else either. I mean, they must buy these bands in bulk, so I'm sure it only cost them a few bucks to make it. So, why wouldn't they replace it for free? It just goes to show how little they value their customers.

Overall, I was really disappointed in my experience with Fossil. Their customer service was not helpful at all, and they didn't stand behind their product. I wouldn't recommend them to anyone.

I've been using my Fossil smart watch for about a month now and I ordered it straight from their website. Unfortunately, I ran into some trouble with the charging rings on the back of the watch coming loose. It seems that my sweat dissolved the glue that holds them on. I thought that since it's called a "sport watch," it would be able to handle a little sweat in the summer heat.

Getting a return order from the Fossil website was a bit of a hassle and took me a while to navigate. I ended up shipping it back to them via USPS 2-3 day on July 5th. According to their website, I should have received confirmation that they received the watch within 3 business days, but I haven't heard anything yet. I've tried to track my service order on their website, but everything just leads me to a Q&A page that doesn't really answer my specific questions. I can't seem to find a way to contact anyone directly either.

On the bright side, when the watch was working, I really enjoyed using it. I usually had about 50% charge left by bedtime, but I did notice that when I sweat, the battery would discharge quickly. Overall, everything functioned well and I really liked the Google Pay feature since my Android phone doesn't have it.

Despite the issues I've had with my watch, I still think Fossil has some great products. I just wish their customer service was a bit more accessible and responsive.

I gotta say, my experience with Fossil was just plain awful. I was trying to get some gifts for my staff, spending a cool $1200, and I'm telling you, I'm never gonna try to order from them again. The first time I tried to place my order, I got an email saying I had to call them up to verify it. So I spent a good 20 minutes on the phone with a customer service rep who didn't seem to know much, and finally got told that everything was all set. But then, after a week went by and I still hadn't gotten my order, I called customer service again. And let me tell you, it was a real runaround. Finally, they told me there was some kind of issue with my bank and they couldn't place the order. But when I checked with my bank, they had no record of Fossil even trying to charge my card. And I never got any communication from Fossil about any kind of problem. By the time I called back, half the stuff I wanted was already sold out online. But the rep told me they had some of it in stock at one of their stores, about $600 worth of handbags. But then he told me I was gonna have to pay $100 to ship them! I mean, come on, my original order had free shipping! I tried to explain that to the rep, but he basically just said too bad. The other half of my order was still available online, so I gave them my other credit card info (I didn't want to take any chances) and they placed the order. But then, two days later, I only got one bag out of the five I ordered. And then another five days went by and still no other bags. So I called customer service again, and let me tell you, the wait time was a whopping 40 minutes! I guess that's because their service is so terrible. Finally, the rep told me they were out of stock and they only sent me the one bag. And once again, I never got any email or phone call to let me know what was going on. I swear, I am never, ever, ever gonna order from Fossil again. And I suggest you do the same, unless you wanna go through a huge hassle.

I had a really bad experience with Fossil. I had a watch that broke and I had to call them to get it fixed. I was on hold for a long time and then I got transferred to another company. They told me to send my original receipt, all with tags, watch and everything I had. I did that and waited for 3 months. When I got my watch back, it was still broken and it was in a ziploc baggy. There were no receipts, no tags, no bag, no box, no charger and no manual. I had to go through this whole scenario one more time to see if they could fix my brand new watch because they don't give refunds. I sent it back and it came back 4 weeks later, still broken and still in an empty non protective bag. I had to call and email them many times to get it fixed. Finally, after 11 months, I got a partial refund but I still don't have a working watch. I would not recommend buying from Fossil.

I bought a JR1491 watch from Fossil store in Florence, Italy in July 2016. But, within a month, the watch started to malfunction. I went back to the store and they said they needed to replace the battery. They took the watch to the back room and after a while, they came back and said they did not have the battery. They suggested that I either let them send it in for repair, which would take about two months, or check with another watch store in another part of the city. I was not happy with either of these options as the watch was less than a month old. The manager then told me that she would exchange it for a watch of equal value or if it was more, then I would have to pay the difference. I ended up purchasing the same watch with a metal band, which cost me 40 euros more. I paid the difference and felt satisfied.

However, eight months later, I started to have the same problem again. This model is a dual analogue/digital model. The digital model was still doing fine but the analogue part was losing time. They told me the same battery story and took it back to replace the batteries. After about 30 minutes, the young lady returned and told me she had replaced the analogue battery and it was working fine, but she needed more time for the other battery. She asked me to return in the afternoon. When I returned, the lady who was working on my watch in the morning was nowhere in sight. The lady who was there recognized me and brought my watch out. She said the analogue was fine now, but they tried to replace the digital one (which was working) and now it no longer worked at all. I was not happy with this as they had broken my watch while trying to fix it. She said they would send it in for me, but it would take two months. I was not happy with this as they had accepted my watch to replace the batteries and had broken it in the process. I asked her if it seemed correct that I was out of my watch for who knows how long, and she said they would not charge to send it in. Of course not, it was under warranty! We debated this for a bit, and finally, she said she would let me purchase another watch in the store except any smartwatch at half price. I was not happy with this as I had to spend more money again to have a working watch that was the second one in eight months! I told her the last time I had to spend more, but at least they gave me full price back against the new one. She insisted that she would do no more, so now I have a watch being sent in for no telling how long if ever I will see it again.

I have owned more Fossil watches than I can remember, and so has my wife and family, and have always had very good luck with them until now. The attitude of the store and even the Fossil client service people I have written to simply says they could not care less about customer loyalty and service. Neither Fossil customer service in Italy nor the U.S. even tries or responds to my plea for help. The U.S. side said sorry we cannot interfere with the process from other countries. I asked them if they were not an international company like they claimed and got the answer, "sorry you are not satisfied with our answer". So for all you Fossil owners out there beware. If you have a problem, the best thing to do is trash the watch and go buy something else. You will be treated like a low life with no respect at all from the company. If you have not purchased a Fossil yet, DON'T! I need a watch, but all my money for one is tied up in this mess, and there is no end in sight. I may have to spring for a cheap Timex!

If you're looking for a watch that will last you more than three years, I would advise you to steer clear of Fossil. I used to collect Fossil watches, but recently I had three that needed maintenance. Two of them had leather straps, and the other was a Limited Edition Swarovski crystal watch that I bought in Vegas in 2006. I took them to an official Fossil store in Amsterdam, and the assistant, Stephane, was great. She said she would inquire about the leather straps and that I could keep the watches, but the Swarovski watch, which had two missing stones, would need to be sent to France to see if they could repair it. I said that was fine, and if they couldn't fix it, I would take it to Swarovski to see if they could help. However, since it was a Fossil watch of great sentimental value, I thought I'd check with Fossil first.

I was told it could take a month to get back to me, but that was okay since I was in Amsterdam every month for about ten days. While I was away, Fossil called my office and told the receptionist that my watches were sorted, but one could not be fixed, and they were offering me a replacement watch. I had no idea which watch they were talking about, so I went to the store. One of the leather watches, which had a fantastic strap that was only produced by Fossil in 2003, was no longer available. Please note that the only feature of this watch is the strap, which is not commercially available. So effectively, that watch is now unwearable and totaled, despite the huge sentimental value I attached to it in my collection. This is NOT the watch I was offered a "replacement" for (I was offered nothing for this as "it's an old watch"). The other strap was available, and I was charged EUR35 for it.

Now, my lovely Limited Ed Swarovski watch, which was in perfect condition after eight years, aside from two little missing stones. Apparently, this was the one they could not find the stones for, and they were offering me a replacement watch to the value I'd bought it for. I can't even remember the amount, but I didn't care since I wanted my watch. Initially, I thought they were offering me a watch to apologize for the fact that they could not repair two of my collection, but obviously, this is not how they work.

I told them I just wanted my watch back, and to my utter surprise, I was told my watch was not there but still in the repair warehouse in France. I told them to get it back for me since I planned to take it to Swarovski to see if they could cut two little stones for me. I was told it could take a few weeks, and I said that was fine. I'd get it when I'm next in town.

Obviously, since my watch only had two stones missing (never noticeable to strangers), held huge sentimental value, and was perfect otherwise, I asked for my watch back. I didn't want a new one, so I waited another month.

This weekend, a colleague collected it for me since I couldn't make it to the store. Please note that all forms stated two missing stones. When I opened the pouch this morning, I was devastated. The watch was totally trashed, with over 70% of the stones missing and face damage/chips. It was like I'd been punched in the stomach. I don't even think this is my watch that's been returned since it looks like scrap. My colleague didn't know what she was collecting when she went to get it. The repair form clearly stated two missing stones, but there are tons of tiny crystals along the sides, and then obviously, the bigger crystals at the top and bottom (of which I had originally missed one on each side). But now, almost all of them are missing, and the face is badly chipped and scratched. I bought this watch when I was with my best friend, who passed away from cancer two years ago. I absolutely treasured it, so I am very distraught right now. Surely Fossil realizes that people attach value other than monetary to their items. How could they do this?

I called the store in tears and spoke to Sandy and the store manager, Roy, who told me these watches don't exist anymore, and they are not sure what to do since I'm insisting I get my watch back in the original state I gave it to them. Also, being Limited Ed, it makes it even worse that they totally ruined it! I didn't just take it to any old repair store since this is a Fossil item, and surely their repair center would be the best.

I used to be the biggest brand ambassador for Fossil, but with this, I will NEVER EVER buy or recommend Fossil products again. I am honestly STUNNED beyond words on multiple levels here. A) They stop making/doing repairs on watches that are over X years (wish someone had told me that - I would never have bought the leather strapped watches at all). B) They treat your/their Limited Edition watches coming in for maintenance/repair like trash and with complete disregard of any meaning it might hold for the owner. C) They couldn't even be bothered offering a gesture of goodwill for the watches they can't/won't stock repair items for. D) They offer you a replacement store watch for a Limited Ed watch you've had for eight years, which they can't replace two stones on, and expect you will take an ordinary store watch AND don't bother returning your excellent condition Ltd Ed watch. E) When you tell them you don't want to pick (any old) replacement/new watch (who gives a damn about money when there are only two stones missing and eight years of amazing experiences attached), they tell you it will take a month to come back. F) When you get it back (knowing they were unable to repair it and knowing there are only a few left IN THE WORLD), it looks like someone went at it with a hammer and chisel (even the face is chipped).

I am totally appalled and devastated and think Fossil needs to clearly tell their customers that their watches are only repairable if they are under three years old. If I had known this, I don't think I would ever have bought them.

I'm really disappointed with my experience shopping at Fossil. I was excited to buy two items that were both showing as in stock on their website. However, after waiting for two days, I received an email saying that one of the items wasn't actually available, even though it's still being sold on their website. They told me not to worry and that they would only charge me for the items that were dispatched, but that's not true. They've taken the full amount from my account, and I'm not the only one who's had this issue. It's been a week since I placed my order, and I still haven't received my products, a refund, or any contact from Fossil. It's really frustrating and a waste of my time. I wouldn't recommend shopping here.

I was looking to get some gifts for Thanksgiving and decided to check out fossil.com. Unfortunately, I ran into some issues when trying to place my order online. The website kept giving me an error message and told me to call their 1 800 number. I did just that, but even the customer specialist couldn't help me out.

I tried a few more times with different debit cards, but still no luck. To my dismay, I found out the next day that fossil.com had charged me multiple times for the same amount. Needless to say, I was not happy about this.

Overall, I would not recommend buying from fossil.com. It was a frustrating experience and I wouldn't want anyone else to go through the same thing. Good luck!

My experience with Fossil was not good at all. I had a really hard time with their website when I tried to make a purchase. I ended up getting charged multiple times for the same item, and when I finally received my order, it was not what I had asked for. I had to go through the hassle of returning it, and it took over two weeks for me to get my money back.

Their customer service was not helpful at all. They didn't respond to my emails, and when I called, they hung up on me. It was really frustrating, and I felt like they didn't care about my situation at all.

Overall, I would not recommend shopping at Fossil. It was a really bad experience, and I don't think it's worth the hassle.

So, I got myself a Fossil watch and it was a total bummer. I only wore it a dozen times and it fell apart in less than a year. I was really disappointed because I thought Fossil was a good brand. I decided to send the watch back to them to get it fixed since it was still under warranty. But guess what? They wanted to charge me for the repair! I mean, seriously? The watch was still under warranty and they wanted me to pay for it? I was so frustrated and I contacted their customer support. We went back and forth for a while but we never came to an agreement. In the end, they just returned the watch to me without repairing it. I was so mad! I mean, how much could it have possibly cost them to fix the watch? It's really disappointing when a company doesn't stand behind their products. Fossil is definitely not a company I would recommend to anyone. Their products are inferior and their customer service is terrible.

So, I was trying to buy some watches from Fossil.com, and I ordered three of them. They charged me for all three, but when I got the email confirmation, it only showed two of them. I was like, "What the heck is going on here?" So, I called them up to find out what was happening, and I got connected to some agents who were overseas. They tried to tell me that one of the watches "required additional time" to process. I don't know about you, but that sounds like a bunch of baloney to me. I mean, come on, Fossil, get your act together!

I don't trust that excuse at all, and now I have to call them back to request an invoice with the correct order information or just cancel the whole thing altogether. It's such a waste of my time, and I'm really disappointed in Fossil. If they had just explained the situation in the email, I wouldn't have had to go through all this trouble. It's just unnecessary and frustrating.

Overall, I'm not happy with my experience with Fossil.com. They need to improve their communication and customer service if they want to keep customers coming back.

I recently made a purchase on Fossil's website on December 10th and paid for it using PayPal. According to the website, my item should have arrived today, December 13th. However, I never received a confirmation email and have been unable to log back onto the Fossil site. I decided to call customer service for assistance, but unfortunately, the representative I spoke with was not very helpful. In fact, they seemed to be quite clueless and couldn't even locate my email address. To make matters worse, they went on a rant about PayPal, which was completely irrelevant to my issue.

I have been extremely frustrated with the lack of assistance I have received from Fossil. It seems like no one is willing to help me in any way. As a result, I have had to take matters into my own hands and initiate a refund/cancellation of my order through PayPal. This has been the worst experience I have ever had with an online retailer.

Overall, I am extremely disappointed with Fossil's customer service and their inability to assist me with my issue. I hope that they can improve their customer service in the future so that other customers do not have to go through the same frustrating experience that I did.

from any company. I am very disappointed with Fossil.

I recently made a purchase from Fossil.com and unfortunately, my experience was not a positive one. I ordered four items and it took a whole three weeks for them to even start shipping my products. When I finally received my package, I was shocked to find that there was only one product inside. I immediately contacted Fossil's customer service, but unfortunately, the representative I spoke with was not very helpful or professional.

After explaining my situation, I asked to speak with a manager, but was told that they were not allowed to transfer me or provide any information about their manager. Instead, I was told to wait a few more days for the rest of my products to arrive. Feeling frustrated and disappointed, I decided to call back a few days later to check on the status of my order.

Unfortunately, the second representative I spoke with informed me that the products I had ordered were sold out and that I would not be receiving them. Needless to say, I was extremely disappointed with this news. I have never experienced such poor customer service from any company before.

Overall, my experience with Fossil.com was not a positive one. The long wait time for shipping and the lack of communication from their customer service team left me feeling frustrated and disappointed. I hope that in the future, Fossil will work to improve their customer service and ensure that their customers have a more positive experience.

So, I wanted to get some watches for my groomsmen as gifts, and I thought Fossil would be a good place to order from. I ended up ordering 10 watches, and when they arrived, I was pretty disappointed. They only sent 2 watches that said "groom" on them, and they missed one of the groomsmen entirely. I double-checked our order and it was definitely placed correctly, so I'm not sure what happened there.

I tried emailing the customer service team three times to see if they could help me out, but I never heard back from them. Eventually, I had to resort to calling a service number I found on Google (it wasn't even listed on the Fossil website). They gave me a return label and said they would send a replacement watch right away so I could have it in time for the wedding.

I sent the watch back and got confirmation that they received it, but then...nothing. They never sent the replacement watch. I called them up to find out what was going on, and they told me they had issued a refund instead. But guess what? I never received that refund, and I never got a replacement watch either. Now they're telling me I have to place another order if I want the watch, even though I never got refunded for the one I returned.

Overall, I'm pretty frustrated with my experience with Fossil. It's a shame, because I really wanted to like them. But between the missing watch, the lack of response from customer service, and the refund/replacement mix-up, I don't think I'll be ordering from them again anytime soon.

I was so excited to order a watch from Fossil.com on a Monday morning. I even paid extra for 2 day delivery because I needed it for a special occasion. However, five days later, I still hadn't received any notice of shipping. I was starting to get worried, so I decided to call their 800 number to see what was going on.

When I explained my situation and requested to cancel the 2 day shipping, the person on the other end of the line told me that they couldn't help me because the order had already been placed. I was frustrated because it had been 5 days and I still hadn't received any notice of shipping. The person on the phone told me that items usually ship within 24 hours, but that clearly wasn't the case for me.

To my surprise, right after I hung up the phone, I received an email notifying me that my order had shipped. I was relieved, but when I looked up the tracking number, I saw that it was estimated to arrive in 4-5 days - the same as standard delivery. I had paid extra for 2 day shipping, but it seemed like it wasn't going to arrive on time.

I was disappointed with the customer service I received from Fossil.com. It was frustrating that they couldn't help me when I needed it, and it seemed like they didn't really care about my order. I don't think I'll be purchasing another Fossil product again.

I just bought two watches from Fossil.com and they cost me $395. I was pretty happy with how quickly they shipped my order, but now I'm having some issues. Right after I made the purchase, I noticed that there was a hold on my account for the full amount of $395. The next day, I received an email saying that my watches had been shipped. But then, the day after that, I saw that there was another hold on my account for $212, which is not the price of either of the watches individually.

I decided to call Fossil's customer service to see what was going on. The person on the other end of the line told me that the hold would fall off once the watches were shipped. But when I told them that the hold had happened after the watches were already shipped, they just gave me a lot of "ummms" and didn't really seem to know what was going on.

Now, I have the watches in my hands and I've been charged the full $395, but there's still a hold on my account for $212. And to make matters worse, today I noticed that there's an additional hold for $176 that randomly appeared. So now, they're holding almost an additional $400 for no reason at all. Every time I call customer service, all they tell me is that the holds should fall off soon. But instead of taking them off, they're actually adding more.

I'm really disappointed with this experience and I don't think I'll ever buy from Fossil again.