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Framefixers.com

Framefixers.com review: eyeglass repair

J
Author of the review
11:53 am EDT
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My glasses were lost (or so I was told), I was charged for the repair and new lenses. August sent me replacement frames and lenses that I did not request several months later. These were laughable at best. Wrong color/size/gender. I was told that I would receive my lost glasses. I never did. I held onto the unrequested replacement glasses thinking that mine would show up. A few months later I returned them and was never issued a refund (even though they had a 1 year warranty).

Please avoid this company at all costs. I've been working with my credit card to reverse the charges. August has sent me a certified letter that outright lies. He is threatening legal action. After reading complaints about the company, this has happened to other people. Be careful and save your money and frustration.

Update by jjd32
Jul 14, 2017 12:05 pm EDT

After working with my credit card company, Framefixers.com found a suitable replacement for my lost glasses and made it right.

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