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4.4 16 Reviews 497 Complaints
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Freelancer.com Complaints 497

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6:31 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Freelancer.com Funds withdrawal

Hello !

I just wanted to tell you my brief story so that other people now about this platform. My account got frozen with my hard earned money still in it and I am asked to provide identity verification, a process that I've succesfully passed the first time. Thing is, my account got frozen after I've finished chatting with the support team on my funds withdrawal issues.

Now they're actually asking me to prove that I own my own paypal account which is ridiculous. If they want the money, they can take it.

I will be staying away from this platform in the future.

Desired outcome: I would like an apology and I want to be refunded if possible.

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1:03 am EDT
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Freelancer.com Account reactivation

Dear Sir,

I am M.Mubeen Qamar. My account has been suspended. Actually, I think this is a mistake in freelancing. It is due to profile picture violation with a warning by freelancer now I read all the rules again. I promise that not going to make mistakes. Let me have a chance again. I'm so sorry sir. please sir I want to work. please give me a chance.

My Account All Information here:

My User Name: db825

The email address associated with: [protected]@gmail.com

the date I last used my Freelancer.com account: 30Sep,2023

Desired outcome: I want to reopen my account

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6:35 pm EDT
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Freelancer.com Architectural services

Freelancer.com provides a platform for freelancers and clients to meet up. It is an interesting business and has great potential, however, currently, there are very few safeguards for clients getting preyed upon by scammers.

I recently, proposed a project for MEP house floor plans on Freelancer. The architect I chose had good reviews and looked professional, unfortunately, he was a scammer and wasted my time and walked away with half my money because Freelancer encourages you pay at least $200 upfront and continue to pay more at milestones.

After 8 weeks and no completion of project I set a firm deadline and the architect failed to complete the work and the work he did complete was incorrect.

I filed a dispute and was only able to get half my money back, but even worse I did not get any apologies from Freelancer, nor any further assistance when I complained.

I would not recommend Freelancer to anyone. I am also considering legal recourse.

Desired outcome: Refund of $400

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3:44 am EDT

Freelancer.com Poor service for freelancers

I have been using Freelancer.com for approximately 7 months, and I have a successful profile. So far, I have spent close to $900 on this platform. However, I am experiencing issues like the one shown in the image. I have not received my payment for 110 days because the client has not verified their account. I am also unable to contact the client. In this situation, what should I do? If there are security issues, why doesn't Freelancer.com resolve them before I start working with the client?

When I explained the situation to them, I was told, "You can ask the client to verify their account." I am their freelancer, and this should not be my responsibility.

I am not satisfied with the service I have received as a freelancer.

Desired outcome: I request an immediate refund of my funds and a resolution to this issue.

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8:26 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am a new freelancer on freelancer.com. I worked hard to build my strong profile with good reviews on freelancer and they suspended my account. When i asked them that why my account was suspended they told me that i violated their terms and conditions. When i told them to tell me which terms and condition i violated , they give me link of their terms and...

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6:44 am EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Freelancer.com I am actually new account issue

I don't know why freelancer direct closed my account but it,s not fair I submit all identity documents and then I open my account but my account not open freelancer saying me my account suspended what is this I request freelancer I am new here so please give me a warning then I read again terms and condition but freelancer not reply me and freelancer not give my payment I work very hard and earn 205$ and one 50$ project is running but freelancer don't understand it,s not fair please help me I have only one way of my monthly income. Check this is my email. [protected]@gmail.com.

Desired outcome: I really apologise freelancer. Please try to understand I am new here give me a one chance then I read again terms and condition.

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Update by Hunain Sheikh
Sep 09, 2023 8:09 am EDT

They have closed my account without any reason before 3 days. And I had an ongoing project there and had over $205 I have earned from my client. They said that I did irregular activities but obviously I really didn't do anything against the freelancer rules and tried to keep the terms and conditions. Being successful as a freelancer was my greatest dream, but now I couldn't make my dream comes true. I have contacted with support team several times but they always give me some reply like this.

"Thank you for contacting Freelancer.com Support. We regret to inform you that your account has been closed for violating the Freelancer website in accordance with the Freelancer User Agreement found here at https://www.freelancer.com/about/terms

You accepted our Terms and Conditions when you signed up as a user on the Freelancer website. It has come to our attention that you have participated in activities that may harm the business operation or reputation of Freelancer. We have closed your account for this reason.

Regards"

But they are not sharing the details and I can't access my account so I can't check my ticket.

I think this is, this defies the RTI ordinances in Sydney.

Please help me.

Update by Hunain Sheikh
Sep 08, 2023 2:59 am EDT

Hello complaintsboard I need help Actually my freelancer account is suspended and freelancer not send me a proof why freelancer my account suspended closed I said freelancer many time actually I am new here but freelancer not responding me so my request please help me I have also a payment in my account and one project also it's totally payment 250$usd so please complaint boards solved my issue and recover my account. Waiting for your response. Thanks

Resolved

My name is Hunain Sheikh. My email is hs0981037@gmail.com. and my phone number is 03193909717

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8:54 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Freelancer.com Rating and reviews

When a client presents misleading information concerning their project and a freelancer accepts (based on these misguiding info) the job at a cheap price, it does not come to one's mind that the client has the right to mark the project incomplete and leave a bad rating, and the freelancer's reply does not even appear on the site!

I contacted Freelancer.com support multiple times, and each time they say they want to contact the client, without avail. If they do not want to remove the client's rating (in order to temper with the rating system as they say), then at least allow my response to appear along the client's review!

This system is heavily biased to the client's favor; and I would discourage anyone from trying to work with Freelancer.com since they do not value the freelancers.

PS: I am a verified freelancer, however, the client does not even his identity verified!

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1:23 am EDT
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Freelancer.com Bidding projects

Hi, good day. I am ili from malaysia. I am a freelancer who have a plus membership account in your most reputable platform, freelancer.com.

I have an inquiry to raise. I encountered some an inconvenient experiences by using your platform. I noticed, every time after I submitted my proposals for bid projects, I found out that my proposals was missing. Surprisingly it did not appeared on the client sections, proposals. My recent proposal submission was for client who "looking for someone to help her finalize all my thesis chapters which related to business or economics specifically in finances, investing, and market place. The tittle is as below; an extended theory of reasoned action of upsi academician staff intention toward investing in financial market"

Would you mind to assist me pertaining this issue? Looking forward for your response.

Thank you.

Ili.

Desired outcome: IMMEDIATE RESPONSE AND SOLUTIONS

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8:30 am EDT
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Freelancer.com My account is limited and after 5 days I still have no response

I have been using freelancer.com for more than 4 years now. My account was limited on 23rd Aug and I was requested to provide identity verification which I did. It's been more than 5 days and I'm unable to contact support. I'm also unable to withdraw funds. My family and team members depend on earnings from freelancer. Please help

Desired outcome: Please approve my identity verification and remove the account limits from my account so I can continue working

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Update by Sawera Tauqeer
Aug 29, 2023 3:50 pm EDT

I have been using freelancer.com for more than 4 years now. My account saweratauqeer786@gmail.com was limited on 23rd Aug and I was requested to provide identity verification which I did. It's been more than 5 days but I haven't heard a response. Please help

I have opened a support ticked 1987141 on my profile as well but didn't hear back.

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11:57 am EDT
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Freelancer.com Limited account

Hi, I have been working on freelancer for a while now. A couple of months back I suggested freelancer.com to a colleague and he asked that I help him set up his account.

This week, I was awarded a gig where I had to cleanse and process a large number of excel files. I hired him to help me with the files. I wake up and find that my account is limited and I have to reverify my account again. I explain everything and send it for review but no one is answering.

I hope someone can contact me to sort this out.

Thank you

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12:03 pm EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Freelancer.com Account limitation cannot withdraw funds

My Freelancer.com account which I created many years ago earlier limited recently as I used my sister's bank account to transfer funds.

Freelancer.com staff contacted me stating that the transfer was unsuccessful and that my account got limited.

The staff asked for re-verification of my identity.

I followed the steps and uploaded my photo holding the code with my identity.

I couldn't contact any one in help center as I'm only allowed to use the "message board" which I have spent days sending messages through it with no response in return from their side!

They stated that they would resolve the issue within 48 hours, and I am still waiting..

I really wish this matter could be resolved quickly since I am working hard by freelancer rules for many years.

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Resolved

The Freelancer.com support team were very cooperative and resolved this matter quickly!

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1:17 pm EDT
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Freelancer.com Complain for the Account closer without amy reason and money is in it

The issue was that i recently joined the Freelancer platform and get closed after a week. However I did not do anything that is against the Freelancer requirements also i get 2 orders in which i get the money as well. I complete my all projects at time. So plz its a request to plz reopen my account. I need my money back Also give a chance to purse work on this platform.

Username: dasre2001

Email: [protected]@gmail.com

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12:33 pm EDT
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Freelancer.com Account closed holding around 1000$

I was a hard worker on Freelancer.com, and I really love this platform. I was doing my best to make the clients happy with my work, even though there were a lot of toxic clients. But all was good. Sometimes, instead of disputing completed projects with clients who were unsatisfied and unwilling to pay, I chose to decline the milestone and waste my time. I did this to maintain a positive image for the platform and my profile.

After a couple of years of freelancing, some clients released milestone, but one had issues with his account. As a result, my payment got locked, and his account was deleted by the Freelancer staff. He then sent me an email explaining his issues. I continued the work, and upon completing the project, I insisted on dealing with Freelancer. I didn't ask for any additional payment. However, the client created a new account, possibly under a friend's name, and set up a $300 milestone. Unfortunately, this led to my account being limited and the payment locked. I submitted the required verification documents and have been waiting for a response from Freelancer support.

I also forgot to mention that I recently paid around $100 for the Freelancer membership and another $100 to get my account verified. Additionally, some of my clients had released $500 milestone. All of this occurred within a span of 2-4 days. Sadly, my account has been closed today. After being an active member of the platform for a couple of years, consistently delivering high-quality work, receiving great offers, and having numerous satisfied clients, this situation feels incredibly unfair.

Many clients still have pending projects that they rely on me to complete. I've always strived to improve myself and deliver projects of the highest quality, which is why I applied for verification. Yet, despite my efforts, I now find my account closed due to an issue with a client's payment. Is this truly fair? I chose to work on this platform over others because I genuinely liked it from the beginning. I dedicated extra effort and time to my work here, even managing to juggle my time efficiently.

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Update by Omar Kthiri
Aug 18, 2023 3:47 pm EDT

when i try to contact the support this what i only got "We regret to inform you that your account has been closed for violating the Freelancer website in accordance with the Freelancer User Agreement found here at https://www.freelancer.com/about/terms

You accepted our Terms and Conditions when you signed up as a user on the Freelancer website. It has come to our attention that you have participated in activities that may harm the business operation or reputation of Freelancer. We have closed your account for this reason.

Please take note that the decision to close your account is final, binding and irreversible. Any accounts that you will open in the future will be closed as well. We offer no recourse or rebuttal for this penalty."

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2:36 am EDT
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Freelancer.com Unauthorized charges/fraudulent schemes

I made 100 euro on my first project milestone with Freelancer. The project owner had to stop the project due to unforeseen circumstances without any dispute. So I bid on a project offering $1200 for 40 hours. Instead of 40 hours we agreed to 10 hours for $400.

When I accepted the project Freelancer took my 100 Euro as a fee (27%) which is a violation of their policy. The support at first wanted to keep the money, but when I mentioned filing a lawsuit (which I am doing now) they said within 48 hours my refund would return.

The very next day after my dispute they restricted my account for violations that were absolutely incredulous and easily disputed, however they still restricted my account disallowing me to make money and still have not returned my 100 Euro.

Desired outcome: I want my 100 Euro returned and I want the 31 Euro that was charged to my card without my permission returned as well. If not, then I will go to the furthest extent of the law.

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3:10 am EDT
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Freelancer.com Account blocked

Story how UNFAIR they work there. I have been working in freelancer.com more than 7 years all my carrier was there. recenlty they added new option to veruft again for freelancers. Yes i woul like to mention that i had statuses rised talant,prefered freelancer.My PF status canacled saying we have new rules as if i must pay about 100$ to get video verifed from their stuff and skills as well.I passed that well and submimted to back my PF status - here starts clownade by them.Asking again send ID scan and Address docs. I do selfie attach scan of id and attach my bank statment so that everything fits together according to all their rules. Passing one they approving my ID but not Bank statment (without clirfying whats wrong) just say abloud another one, OK i go bank (for my oher card) pay Bank fee to get officialy bank statment document in English (as in my country you can get all that free only in Armenian) as freelancer.com does not accept any other language besides "english".I do all that and agai upload it hoping get verified asap, passed 2 days they again rejected my dcoument saying upload another (without explnation what was wrong this time),its kind fo they have fun doing it with freelancers.OK i start writing support asking them please contact relevent team of your and ask them please clarify me what exactly was wrong say me that i can get it and again send,support of course has no clue as alwasy and jjust say upload another.How dumbad must be their stuff sayign that - if i do not know what was wrong with previous one how i acn send another one and again get rejected.Guys turn on your heads stop workign like a stupid bots there.Work FAIR. And so on after 2 days i try to udnerstand whats is wrog i send them emails, creates tickets hoping they say me exactly what is wrong wnad what they need from me.And on they 3rd when i tried to login my account t says Account Closed.Whoever read this in freelancer.com staff if you have a soul not a bot contact me, not be like that UNFAIR guys.You ruin freelancers carried just for your fun and stupid word process.After that i have sent them several emails and none tere even listen my request.

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4:58 pm EDT
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Freelancer.com Got suspended, now?

I got suspended today, I sent an email at [protected]@freelancer.com and ticket has been created.

But now how can I reply to an eventual response from you guys if I can't login into my account and see the ticket?

I have 2 milestones active right now and clients waiting for a response :|

I'd like to know why I got suspended and fix any issue eventually.

Ticket number is: 1956931

Thanks for the support.

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1:29 pm EDT
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Freelancer.com Unauthorized change of corporate account to personal and misappropriation of funds on freelancer.com

I am writing to file a complaint against Freelancer.com, an Australian company. As a shareholder owning 50% of an Armenian company, I am contesting the unauthorized conversion of our corporate account into a personal one on Freelancer.com.

This abrupt change has led to the inappropriate redirection of our company's earnings into a personal account, depriving rightful shareholders of their earnings. Over the years, our account has earned more than 1.1 million dollars, ranking it among the top accounts on Freelancer.com. However, due to this unauthorized change, I have now lost access to all these funds.

This action, I believe, is a breach of Freelancer.com's policies. In 2013, my business partner and I co-founded this company and opened a corporate account on Freelancer.com. Our current share distribution is: I own 50%, and my partner owns 50%.

Starting in 2019, for four years, Freelancer.com made direct payments into our company's business bank account. Recently, without my knowledge or consent, my partner altered this corporate account into a personal one. Consequently, Freelancer.com is now depositing all earnings into this personal account, from which my partner is withholding funds.

I question Freelancer.com's decision to change the account type and redirect funds without obtaining consent from all shareholders.

Given these circumstances, I am seeking legal representation in Australia to address this situation.

Best Regards,

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4:47 am EDT

Freelancer.com Account closed without notice

On 07/20/2023, without any prior notice or warning, I discovered that my Freelancer.com account, registered under the username falaksafi, had been terminated. To my utter disbelief, I was denied access to my account and unable to log in to retrieve essential information, ongoing projects, and funds associated with my account balance.

Despite numerous attempts to contact Freelancer.com's customer support through various channels, including email, phone calls, and their online support portal, I have received no response or acknowledgment of my inquiries. This blatant disregard for communication is unacceptable and has left me feeling defrauded and mistreated.

Furthermore, Freelancer.com has failed to provide any valid reason for the closure of my account. I have been a loyal and active user of the platform for about 5 years, during which I have complied with all the terms and conditions set forth by Freelancer.com. There has been no indication of any violations on my part that would warrant such drastic measures, let alone the complete seizure of my funds.

As a result of this unjustified action, Freelancer.com is currently withholding a substantial amount of my hard-earned money, which includes payments from completed projects, ongoing project milestones, and earnings from active bids. I demand the immediate release and refund of the total amount held in my account, which amounts to $325.

Please be aware that I am prepared to take legal action if Freelancer.com fails to rectify this situation promptly. I have consulted with legal counsel, and their advice supports my claim that Freelancer.com's actions are not only unethical but potentially in violation of consumer protection laws and contractual agreements.

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Lauto Diari
US
Oct 12, 2023 8:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

the same thing just happened to me. i got 241 usd in my account, i try to withdraw the money, they said it will be processed at 12 -13 oct, well what do you know in 13 oct 2023 my account suddenly got closed. contacted support, but only giving the template crap "participating is suspicious activities"... 240usd i worth 2.5 month of living expenses for me, and its my only way to earn a living, this is highway robbery

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Omar Kthiri
TN
Aug 17, 2023 6:13 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

hello , im sorry to hear that , did you get your account back ?

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5:38 pm EDT
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Freelancer.com Lost my money and client

Somone told me now you never can't it back. My account suspended due to unknown reason for suspension. If my actions violated the Freelancer terms of service, and I apologize for any inconvenience this may have caused. My ticket is https://cx.freelancer.com/tickets/1923225 no one contacted me. Please help me out.

I lived in very poor country Even we are starving for food and after 2 month my daughter surgery is scheduled. I was saving my every single penny in my account and now just tears in my eyes.

Desired outcome: Please give me my account back I cant survive without it

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Update by Sajal Aftab
Aug 16, 2023 4:39 pm EDT

Yes, Omer Alhumdulilah. i got my account back

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Omar Kthiri
TN
Aug 16, 2023 4:46 pm EDT
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please let me know how did you do that , because i m having the same issue

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Omar Kthiri
TN
Aug 16, 2023 4:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

hi , im sorry to hear that , did you get any response ?

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9:13 pm EDT
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Freelancer.com Earned funds locked because of a client issue

I completed a project and spend a lot of hours on it. The milestones got released and the fund were in my account. All of the sudden, Freelancer took the funds out of my account and "locked" them because the client forgot to verify their account. How is that my problem?! I completed the work and got paid, why am I getting punished for a client error?!@

Desired outcome: Unlock my funds

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FLArcher
FLArcher
AU
Jul 26, 2023 2:42 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi there, Thomas

Thank you for your feedback. We regret to know your experience with us. We understand that there has been Locked Funds Issue on your account. We'd like to help you and review this further. We'd like to get your details.

We hope to hear from you soon.

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About Freelancer.com

Screenshot Freelancer.com
Freelancer.com is an online platform designed to connect freelancers with clients seeking professional services. The website caters to a wide range of industries, including but not limited to writing, graphic design, web development, and digital marketing. It allows businesses and individuals to post projects or jobs, to which freelancers can then bid, outlining their skills and proposed rates.

The platform operates on a project-based system, where clients can either set a fixed price or opt for an hourly rate when seeking services. Freelancer.com also provides a contest feature, enabling clients to receive multiple submissions from different freelancers and only pay for the one they select.

For freelancers, the site offers an opportunity to showcase their portfolio, bid on projects, and build a reputation through client reviews and ratings. The platform includes a messaging system for communication between clients and freelancers, facilitating the discussion of project details and requirements.

Freelancer.com charges a fee for its services, which includes a percentage of the payment made for a project. The site also offers membership plans with benefits such as reduced fees, additional bids, and enhanced visibility in the marketplace.

Security features on the platform include an escrow payment system, which holds funds until project milestones are met, and dispute resolution services to handle any issues that may arise between clients and freelancers. Freelancer.com aims to provide a comprehensive environment for outsourcing tasks and finding freelance work, accommodating a global user base with diverse skill sets.
How to file a complaint about Freelancer.com?

Here is a guide on how to file a complaint or review about Freelancer.com on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Freelancer.com in the 'Complaint Title' section.

4. Detailing the experience:
- Mention key areas such as transactions with the company, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint or review for clarity, accuracy, and completeness before submitting.

8. Submission process:
- Click the 'Submit' button to submit your complaint or review.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint or review on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint or review about Freelancer.com on ComplaintsBoard.com.

Overview of Freelancer.com complaint handling

Freelancer.com reviews first appeared on Complaints Board on Nov 10, 2008. The latest review Suspend was posted on Oct 11, 2024. The latest complaint I am actually new account issue was resolved on Sep 07, 2023. Freelancer.com has an average consumer rating of 2 stars from 2644 reviews. Freelancer.com has resolved 111 complaints.
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  1. Freelancer.com Contacts

  2. Freelancer.com phone numbers
    +1 (415) 702-3294
    +1 (415) 702-3294
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  3. Freelancer.com emails
  4. Freelancer.com address
    Level 20, World Square, 680 George Street, Sydney, New South Wales, 2000, Australia
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    Oct 12, 2024
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