Freelancer.com’s earns a 4.4-star rating from 2644 reviews, showing that the majority of clients and freelancers are very satisfied with platform's services.
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Account terminated
Hi,
I created an account last afternoon, posted a small project and got around 20 bids.
One user sent a chat saying "I can help you" and I replied "I am reviewing other bids and will consider your bid on my analysis".
Today I look at new bids all ranging from u$30 to a ridiculous u$750. I liked one of the bids, went to another computer in the house to show wife.
One hour later I came to my work computer to accept bid but could not login.
I contact customer support:
" We regret to inform you that we have closed your "bb?99" account for violating the site's Terms and Conditions.
As such, we're afraid we're unable to reopen it. We're also not privy to discuss the details of the violation due to security reasons.
The decision to close your account is final and irreversible. Any account that you will open in the future will be closed as well."
Why? Don't they want to make money and get new customers?
Desired outcome: Just tell me what "Terms and Conditions" was violated.I don't care if they kick out people for explainable reason.It is just bad customer service.
The complaint has been investigated and resolved to the customer's satisfaction.
customer service
hi, my account got suspended because Freelancer refused to verify my identity and especially my resdintal address, even though I provided my address with a back statement and an ID card, and now I am unable to even access my account and when I send them any email it directs me to a ticket but when I try to open the ticket it shows me that my account is suspended and I should email you, and then when I email you it send me back to the ticket that could not be opened
Desired outcome: Reactivate my account and verify my identity
The complaint has been investigated and resolved to the customer's satisfaction.
Freelancer's seller (web-developer) violated copyright causing legal issues for customer and freelancer is failing to address
We purchased a service from a seller/web-developer on Freelancer who goes by the name STALLIONi NET SOLUTIONS @ graphicaa. The seller/web-developer added an image on the new website that he took and use unlawfully without a permission from the copyright owner. The seller/web-developer told us that he obtained all images legally and that he has the right to use them since that was a part of the service and agreement.
Months after the website was launched, we received a legal notice of violation and demand for action and compensation from owner's legal team.
We contacted the seller/web-developer on Freelancer who goes by the name STALLIONi NET SOLUTIONS @ graphicaa. He responded by directing us to ignore the legal notice and stating that he obtained the image from a royalty free website. When we pressed him to provide the URL of the image where he obtained it, he lied and said it was removed. The legal team of the owner conducted an investigation and confirmed that their copyrighted image was never on a royalty free website. The web-developer then refused to pay for the penalty being assessed for his using the copyrighted image illegally.
We field a complaint with Freelancer, and from the start freelancer dismissed it and closed our complaint ticket twice. Freelancer staff exhibited bias towards the seller/web-developer (STALLIONi NET SOLUTIONS @ graphicaa) and conducted themselves as advocate for the seller/web-developer. Freelancer staff refused to provide any reasoning for their actions but refused to follow freelancer’s own stated policies and rules for copyright infringement and dishonesty. We appealed their decision and each time Freelancer’s staff replied with more concerning messages clearly protecting the seller/web-developer and his unlawful actions.
We provided freelancer’s staff with their own policies and rules which include:
"Violations that lead to account restriction"
"Copyright infringement. You are expected to provide non-plagiarized work to project posters and contest holders."
Source: https://www.freelancer.com/support/freelancer/general/violations-that-lead-to-account-restriction?keyword=copyright%20violation
"Violations that lead to account closure"
"● Performing or participating on fraudulent activities" The seller engaged in fraudulent activities by using material that is copyrighted and misrepresenting to us that he had the right to us it.
"● Deceiving other users of Freelancer.com" The seller engaged in deceptive activities by using material that is copyrighted and misrepresenting to us that he had the right to us it.
"● Falsifying identification documents. This involves submission of fake or altered verification documents." When we received the notice of enforcement of the copyright violation, the seller provided false documentation claiming that he found the copyrighted material on a copyright free website. But when we checked and the copyright owner checked we discovered that seller was providing false information.
"● Manipulating the Dispute Resolution System" apparently the seller provided you with false information in their response that you seem to have accepted it. Even though you have not shared it with us, but if it is the same false information he provided us with, then he is gaming the dispute resolution process.
However, Freelancer’s staff ignored all our requests and pleas and sent a message stating that they were invoking “clause 27” without any explanation or clarification and indicated that they are closing the complaint and allowing the seller/web-developer to go on without being held accountable for his egregious conduct and violations.
We are requesting from Freelancer to follow its own rules and policies and conduct itself ethically and lawfully by preventing known copyright violators doing so in the future. Freelancer should terminate the seller/web-developer and punish him with a penalty and resolve the legal mess the seller/web-developer got us in without our knowledge and in violation of our rights and Freelancer’s own rules and policies. Failure on Freelancer’s part to act appropriately will give the impression that it condones copyright violators who sell services on its platform and violate intellectual property rights and cheat its innocent buyers without recourse in violation of its own stated policies and rules.
We are filing formal complaints with the government regulatory agencies in Australia and USA.
There was no reply on my ticket and Freelancer staff ignored the issue and sided with the seller who violated the copyrighted image owned by others and got us into legal problems.
Freelancer failed to address this issue and demonstrated that it does not care if any service provider violates its terms and policies, violates copyrighted materials, engages in deceptive practices.
All buyers who need a service provider selling services on Freelancer will have to be extra careful since sellers and service providers on Freelancer are free to engage in deceptive practices and are not held accountable by freelancer in violation of Freelancer’s own policies and rules.
We will be filing a formal complaint against Freelancer with the government of Australia.
Can't get payment for my job
I've been working with the same dude on this platform for almost a year. It was convenient - he had same kind of job every time, so he didn't need to look for different workers and knew I can do the job. And Freelancer got his comissions of course, I thought they have my back in case any problems.
Now when I finished monthly-worth job they close our accounts and how am I suppose to get the payment? Especially now when we both became war refugees and money is too important to survive far away from home.
As I understood they got triggered because we saw each other in coworking hub.
This dude says they already got his money so he can't pay me otherwise. Why you took money off the project?
How convenient is that, Freelancer.com? Robbing two people at the same time. Must've feel good?
Desired outcome: Get paid - either via platform or refund to my customer who will be able to pay me in some other way
I got the response on my compliance from Freelancer representative. It tells that "my account is not closed is just limited" so everything ok apparently, phew! But wait, I never told that my problem is closing of my account. My problem is that Freelancer is not paying me for my job! I worked for about a month to get paid. In the end what I got - project closed, no money, threats to suspend my profile.
Basically, according to Freelancer Verification team my choice is - to shut up about the payment and keep working via Freelancer as if nothing had happened (would be convenient, right?) OR to get my account suspended. Great.
In the latest response on verification center on Freelancer they start with "Given your relationship with the user..." - what relationship? We do not have any other then the work, we are not pals, I can't casually call him and tell "hey, pal, pay me, would ya?" We became war refugees, this dude just was in the same city in Poland (to clarify, Warsaw is a big business centre so many Ukrainians fled here in pursue of protection, new jobs and opportunities to provide for themselves while they can't come back home) as I was at the same time so he came for few minutes to see if I was ok and if I can work, if I have conditions to work. That was awkward interaction that continued for few minutes and we parted. I am so sorry that in that moment I didn't thought about Freelancer right away and just ran out of the co-working building.
Also, Freelancer did not provide me with the explanation of what rule I broke exactly.
Dear Freelancer.com, I want to get paid. I did work on a project on your website and I want to finish it there. You got my client money. You do not want any transactions between us on the website? Ok. I do not care who pays me. Just pay me yourself from the money you got from him. Otherwise you are robbers.
They stole my funds worth of 6500$ and close my account without any notice
Freelancer.com stole my money worth of 6500$ today and close my account permanently and Even I don't have anything related to unprofessional and my account is leading account right now with having 88 reviews and 5 star rating with all positive feedback
I've Launched almost 04 dispute worth of 2500$ but they just sending me the copy and past message we are sending the message we are contacting to client
After that they locked my funds of 800$ on security reasons that client is not verifying his/her identity if you have any issue so you have the content number just go and call them and release my funds what's my fault? why they locked my funds?
After that I've 05 ongoing project which is almost on the final stage and I need to withdraw all the money then they closed my account because I need a refund of 96GBP of Corporate fee but Instead of giving back they close my account what is this nonsense?
They are just a scammer not more then that, just stole all the money of all fair freelancer and running there company
I've attached the screenshot for the proof
Desired outcome: First Things the - I need My account back asap - Locked funds would be release and the last things the loss of my client will be compensated
There are multiple replied which I've received from the support In which all the things are useless which means nothing there all are generic replies Only
I'm working on Freelancer form 2021 feb but Right now I'm facing a big loss that they stole my 900GBP in Feb 2022 then 800$ in the march and saying that this account is on verification and this issue is from the client side but also I've contact to the client he already verified there Identity but they are not replying me a single mail and stole another 800$ now I've on going milestone on the last stage at which I've delivered the work but The client doesn't release the funds these funds worth of 4500$ and now I'm stuck in between the generic emails that We'll respond you but I'm not getting a single response from last 72 hours
Please help me to find a way how can I get my money back from them
Regards
NaylaR
Freelancer.com
I have made a deposit at freelancer.com and the freelancer i hired has stopped communicating and my money is stuck and i have tried to get it back many times and they just say its not there. well i dont have it?
Desired outcome: return deposit, my money no theirs
Verify your identity
I recently wanted to withdraw my earned payment through PayPal but every time I withdraw it says "you must verify my PayPal account". I don't know what verification of my PayPal what they want because I already verified it through connecting my gcash Mastercard to PayPal. But freelancer.com insist that I must to verify it. I can't used bank account because I didn't have one that's why I used my brother in laws bank account to withdraw my earned payment through express withdrawal. It work because it needs me to wait after 15 days for pending request. Until the day has come and then freelancer.com didn't allowed my request because the reason is it's not my bank account. Until they want me to verify again. I send and upload multiple I.D just to verify my account and again and again freelancer.com always rejected it. Until a few sending I.D's, they already suspended my account. Please anyone who can resolve my problem thank you in advance.
Desired outcome: I would like to ask if you can unsuspend my account
The complaint has been investigated and resolved to the customer's satisfaction.
I'm having the same problem at the moment. Most of the documents they deem acceptable don't exist here and it will cost me a lot of money to obtain the only one that does. I've uploaded other Govennement issued forms of ID but they were immedialty rejected. My attempt to contact them have been ignored.
they close my account when i got $1800 because of fraudulent activity that i didn't do
i get response from freelancer after 1 half years they said that im doing some activity that may harm their business while what im trying to do is just to get my money, freelancer is a stupid company and you all should stay away from this
Desired outcome: i get my money back
Account closed without any warning, Freelancer.com is scam and stole my money!!!
Hello !
I just wanted to tell you my brief story so that other people know about these scammers.
This 26 May 2022, I open freelancer account, and I deposit 350USD using credit card.
However just less than 12 hours after I open my account, www.freelancer.com suspended my account having 350$ in deposit.
I never did any violations and never receive any warning or other abnormal activities.
I hope I can get the money back
The complaint has been investigated and resolved to the customer's satisfaction.
My account is suspend
My account is suspend without any reason
My email is [protected]@gmail.com
I authorized my id, payment methods, complete my profile 100%
Open the website next day and won't be able to login
Please help
I sign up to freelancers.com on 5/12/2022
The problem appear when I try to log in the next day on 5/13/2022
Desired outcome: to be able to login to my account
The complaint has been investigated and resolved to the customer's satisfaction.
3 days back I was awarded for a contest I took part in. Which was $50 and freelancer cut $5 fee as project fee. Yesterday they locked my funds for security reasons. When I contacted support they told me it's because my clients account is not verified and my payment will come through once they have verified and that they have emailed the client to do so. Today, when I checked all my funds are gone and my balance is in negative and they are asking me to add more funds or else my account will be disrupted. Do they not care about the freelancers? Why not put the burden on the client if that's their problem. I cannot work on a platform that treats their freelancers like this.
My email is eddyfernz777@gmail.com
LKLC-3420-EYVQ account open
LKLC-3420-EYVQ account open [protected]@gmail.com riazjaamzaibkz4
[protected]@gmail.com riazjaamzaibkz4
Dedicated suspect closed in your Account opening agreed
Locked due to security reasons
I did a job and they just blocked my payment for no reason.
My address, identity and payment are verified. It was money that was waiting to pay my bills and I am deeply sad and desperate.
[protected]:02:24 Locked due to security reasons for [Prize Awarded for Set of Images - Job Board Launch (EUR)] (EUR) security reasons EUR 200.00 30 day(s)
Freelancer closed my account and stole my money
Last week someone from the freelancer team offered me to renew my membership for one year and pay just 63$ and I accepted after that suddenly my account closed without any alert of emails and no one from support replied to my emails and requests.
Now they stole 63$ Membership fees + 1588$ my account balance
My username: mostafaemad75
Desired outcome: Please refund my money
Account closure
I opened an account in freelancer.com with the aim to start up a career by freelancing my skills to a global clientele. After months of strenous bidding I was able to bag a project and was very happy about that. Since these months I had invested to make my account active. Didn't got a single warning from freelancer. All the mails they send were only about you are getting noticed... But now when I had a milestone of $200 in place and the work was delivered, just last bit of brushup was remaining, they suspended my account all of a sudden, for reason I wasn't notified about. I was genuinly trying to get my id verified, which was an aadhar card, by the government of india.
Why wasn't I notified about the error/requirement at the beginning itself. While charging money/project fee why wasn't the issue brought to me. I am sorry to say that but I feel like getting trapped in a forgery. First charge the money at best what you can and then cancel the account. Moreover, it is my only hope since I don't have a regular job.
Thanks & regards
Desired outcome: Please make my account active again and let me know the discrepancies and I will take corrective measures.
My account has been suspended without any warning and without giving an exact reason why.
I've read some cases that are similar to mine telling that their account was suspended without warning. My hard-earned fund can't withdraw too because of this.
Desired outcome: Please, I badly needed that fund and help me to recover my account!
Account suspended, can't communicate. Loosing money, clients..
In brief how this happened. Few days ago, my partner (lived in same house) decided to close her freelance account which she dont use anymore. SO before that she wanted a tiny $ 15 to give that to me. She used the computer what I used for my regular freelance work. (We have single computer in house). freelance flagged that as suspicious activity and ask verification. I have submitted what I had as you can see form the uploaded images. There is no way of talking to customer care from verification center to explain anything, because just a message board exists which I guess they cant see without submit new documents. Anyway as I understood the act was not ok and assured them it wont happen again. They accepted that part as you can see. Thank you them for that.
But the only issue raised with the physical address proof. I explained them what I cant provide and why. But after 3 different documents they just suspended the account.
Now I sent email to customer support as the suspension page telling me to do. They received the request and send me a ticket.
Ticket id: LSIA-4684-DDNU.
The issue is in a suspended account I cant talk with them. Because after click the link it needs to be login, I did and its always coming back the suspension page (image attached).
I built up the reputation and client base in 6 years, a paid member and working hard to support my family honestly.
And in final that I get from the platform in the name of verification process.
I expected to get a help and cooperation.
Desired outcome: I just wish freelancer.com will hear this issue humanly , not like a robotic way. And give me back my account so i can continue my work honestly .Thank you.
Freelancer.com - My account is closed
My account is blocked or deactivated for having lived in a politically blocked country. Today I live in the United States. Can you release or activate my account?
Closure of account, account had 600$
I have a freelancer account in which I had 600$ and the account was closed by freelancer without any proper reason
Due to the app, I lost a large amount of money as I did a project with client whose payment method was shown verified and he released milestone but the milestone was later reversed to the client's account. I reached freelancer regarding the same issue as the amount was really big approx 700$, they told me that client had violeted their terms and conditions so they had to close his account.
That time I didn't raise the Matter further but the very next week they restricted my account too! My fault in this scam was 0, actually I was the one being scammed so I posted a project to one freelancer so I could transfer remaining funds but in return they banned my own account.
Does that make sense? Banning my account because I was scammed and to be on safe side I transferred remaining funds on a freelancer I personally know?
I would like to atleast get my account back so I could withdraw the remaining earnings 600$ from my account and the money scammed by my client using their apps loophole.
They already have caused a lot of pain to me in past so I atleast hope they will do this much.
In past they realized their mistake and a guy from support even apologized but they banning me proves that his apology meant nothing and the app in reality is just full of system which makes no sense at all.
Account- Dhananjaya01
Below I'm attaching a proof too In case the app tries to mislead saying I have no proof of the same
Desired outcome: Open my account again and please refund the money I was scammed due to your apps fault
Suspended account - can't even communicate
Hi! My account have been suspended for no reason. I was sending in the requirements for the KYC: - Foto ID - Picture of my self, with verification code & ID - Proof of adress (6 diffrent documents, from Bank, Tax Autorities, ec.) They refused to belive that it was my adress. So, apparently they suspended my account. Here is the trick; When your...
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About Freelancer.com
The platform operates on a project-based system, where clients can either set a fixed price or opt for an hourly rate when seeking services. Freelancer.com also provides a contest feature, enabling clients to receive multiple submissions from different freelancers and only pay for the one they select.
For freelancers, the site offers an opportunity to showcase their portfolio, bid on projects, and build a reputation through client reviews and ratings. The platform includes a messaging system for communication between clients and freelancers, facilitating the discussion of project details and requirements.
Freelancer.com charges a fee for its services, which includes a percentage of the payment made for a project. The site also offers membership plans with benefits such as reduced fees, additional bids, and enhanced visibility in the marketplace.
Security features on the platform include an escrow payment system, which holds funds until project milestones are met, and dispute resolution services to handle any issues that may arise between clients and freelancers. Freelancer.com aims to provide a comprehensive environment for outsourcing tasks and finding freelance work, accommodating a global user base with diverse skill sets.
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Overview of Freelancer.com complaint handling
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Freelancer.com Contacts
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Freelancer.com phone numbers+1 (415) 702-3294+1 (415) 702-3294Click up if you have successfully reached Freelancer.com by calling +1 (415) 702-3294 phone number 0 0 users reported that they have successfully reached Freelancer.com by calling +1 (415) 702-3294 phone number Click down if you have unsuccessfully reached Freelancer.com by calling +1 (415) 702-3294 phone number 0 0 users reported that they have UNsuccessfully reached Freelancer.com by calling +1 (415) 702-3294 phone number
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Freelancer.com emailssocial-cx@freelancer.com100%Confidence score: 100%Supportsupport@freelancer.com100%Confidence score: 100%Supportsupport.ela@freelancer.com100%Confidence score: 100%Supportjlopez@freelancer.com100%Confidence score: 100%Support
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Freelancer.com addressLevel 20, World Square, 680 George Street, Sydney, New South Wales, 2000, Australia
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