FSA Store
Reviews and Complaints

If I could give 0 stars, I would. Still waiting on an almost $200 refund and they keep trying to give me store credit instead of my actual refund. Scammers, frauds, stay away. Customer service is useless. Half their stuff won't be covered by your FSA/HSA. Save your time and money.

I ordered a heating pad from Fsa store. I received my order in a timely fashion. My problem is that my heating pad is no longer working. Ive used it 3 times. I called the fsa store to let them know my heating pad was no longer working . I asked to have a new one sent, i was told custmer service couldn't do that and someone a supervisor would follow up. Ive been told that three times its been weeks an ive yet to hear from anyone. Terrible customer service. IM STILL WAITING. Order # *** .

I ordered an item using MY Perks Points, and this order was never delivered to my address. Upon inquiring for a refund, I was never refunded my points and was told that points cannot be refunded. This is an extremely unfair practice as the points have monetary value, and my decision to shop at the FSAstore was under the assumption that I could use these points for subsequent purchases. I do not plan to shop at this looting online store again. Customers should be warned against such fraudulent malpractices.

I found this website through my employer's FSA provider. I did a short survey and they gave me a code for $5 off. I attempted to place an order but it just said website unavailable. I contacted technical support via chat, they told me to call the *** number. I did so and was told to try again in an hour. Still didn't work. Told to try the next day. I try the next day still doesn't work. I call them again and was told I would get a call back when it's working... never got a call back. Complete waste of my time.

I have placed the order online with this company few days back and got confirmation email about the receiving order. after not receiving any further communication regarding my order in next few days, i have reached out to customer service, i was informed that my order is being canceled as they have by mistake allowed the coupon i have used and will get my refund in next 7 business days. this is very un professional and besides that i have to call them to find this out.this is a scam business, i would suggest to stay away from this guys.

Terrible in every way. This store sends products that do not work. I ordered 2 heating pads. One never worked and one worked for 9 days. I put in for a refund and the amount I will get back is close to zero dollars (FOR PRODUCTS THEY SENT THAT DO NOT WORK) because they say they now need to charge shipping because the amount spent will be under $50 (yes, $0), and they are returning my credit I earned for taking a survey. I still took the survey, didn't I? I am appalled at how horrible the customer service and product quality is at this establishment and would not recommend it to anyone.

The # 1 core value listed when you visit the "about" section of the website is : "Make decisions for the benefit of the customer and our valued partners", I placed an order for merchandise in December and applied a $10.00 perks reward. I then canceled the order and I inquired today about the reversal of the $10.00 and the response I received from their representative "Patrisha" is: If the point were applied to the order and you request that the order be cancelled you are not able to use the perks again. How is that benefiting me? Effective immediately I will no longer visit that site and will recommend that no one does. That is absolutely absurd and extremely poor customer service. Way to go FSA.!

This site was advertised on my employer's FSA site. I placed an order, and then I realized that my particular FSA didn't actually qualify for the products. I used the customer service chat to cancel my order within 30 minutes of placing it. The customer support person assured me that it would be cancelled and refunded. To he next day they sent me an email saying they couldn't cancel my order and to just send the products back when I receive them, which I did. They charged me $100 in restocking fees for an order they assured me they could cancel and then backtracked on. It was definitely my fault for not doing my due diligence regarding my FSA eligibility, but charging people for restocking fees after assuring a refund and an order cancellation is scammy.

I placed an order on 1/11/2022 on some medical supplies. 5 business days went by and the order still hadn't shipped yet. I used the chat feature to talk with customer service and they said they tried to ship out in 1-2 business days but were delayed. I thought fine, I will give them a few more days to ship. Few more days go by nothing. I emailed chat feature again asking for an update and they said they were delayed processing orders. At this point, I needed some of the items asap and needed to purchase locally. I asked them to cancel my order and they said "they weren't able to because where it was at in the "process". Meanwhile, its not been two and a half weeks and its still "being processed". This place is the worst. Do not ever use them. I am so disappointed. Did I mention because I was in Alaska I had to pay almost $30 for shipping?

I think FSA Store is a scam. I ordered three items on 12/25. At that time I was sent an email with a tracking number through *** (shipping was to be handled via *** As of today, 2/9/22, *** tracking shows that a label was created but the package was never shipped, and they are still waiting for the package. I talked with two very shady FSA Store customer service reps this morning - and due to various reasons including they have a new system in the works and I ordered during a busy season, they say the package was lost between FSA and *** and they cannot ship me my order. They say I need to request a store credit and place a new order. If they lost my package, why is it my problem as their customer. Their supervisors are not available to speak with me (in a meeting, just stepped out, can't give me their supervisors name or a number for the corporate office). I do not trust that I will receive store credit, or that the items I ordered will actually ever make their way to me. Stay away from this place.

After receiving sunscreen products from the FSAstore that were close to expiration, I contacted their customer service. A week later, they asked for photos of the expiry dates, which I sent. Subsequently, they informed me that they couldn't replace the items due to operational issues but offered store credit. Attempting to use the credit on my phone, I was told through the chat function that mobile orders weren't possible. Trying on a computer, I couldn't get past the payment page. Calling their 24/7 hotline, I was advised to call back later. It's clear that FSAstore is reluctant to honor the $60 credit. I'm extremely disappointed and won't be using their services again. For FSA eligible items, consider purchasing from a local drug store instead. My review is one star only because a rating is mandatory; they don't deserve any.

I placed a large order with this company totaling > $1300. For more than 5 weeks none of the items shipped. I contacted the store one week ago to request a refund and that refund has yet to be processed. There is no communication from this store whatsoever. For 4 weeks when there was no action on my order there was no communication from the company as to why my order was delayed. I initiated the contact and got in touch with a representative three times and still there was no action. Finally at week five I received an email saying that one object in my order could not be shipped and that was the reason for the delay. I requested that Item to be cancelled and refunded. For two weeks due there there was still no action nor did I see evidence of the refund processed. After waiting for a total of 6 weeks I contacted the company again requesting my order be cancelled as it had not been shipped. The agent I spoke with assured me I would be refunded the entire amount. It is now a week later and I have yet to see my refund processed. I cant help but feel that I have been scammed of my FSA dollars. I do not recommend this company at all to anyone.

I placed an order on 12/31/2022 and the items were delivered on 01/14/22. Given that I needed two of the items ASAP. I ordered on ***. On 02/01/22, I sent an e-mail to e-mail address on the website to process return. I received an e-mail confirming receipt of my e-mail stating that someone would get back to me. On 02/09/22, I sent another e-mail and never heard from anyone. On 02/15/22, I called and after being on a hold for almost 20 minutes, I spoke to a representative stating that I never received a return label. He apologized profusely and stating he would process the refund and send me a label to return the items. Instead of the label, I received an e-mail stating that I cannot return the items because it over 30 days. It appears that this company is intentionally not replying to e-mails (I called on 2/1 and I was told to send the e-mails) until after the return date is pass due. I will be filing a claim against my credit card company, reaching out to my HR department, and the *** along with any other government agency that regulates FSA accounts. I am also certain this is not the first time they've done this, so I will contact an attorney that is verse in class action lawsuits.

I purchased an item from the HSAStore, the product came quickly, but was defective. I started contacting this company on 11/30 and explained my issue and I was told that I would receive an email on how to return it, I never did. I also asked if I would get for the same price I paid for it originally and was told that they would credit it. I heard nothing from them so I called again on 12/6 and was told by a different rep that the notes state that I called about a defective product but did not say that I wanted a store credit to reorder, but she would send it over to be taken care of. I called again on 12/13 and spent 3 hours on the phone with this company. They want to charge me $30 more than what I paid for a defective product, but that they would send me a refund. I finally called back requesting a refund to my card as I feel I have gotten nothing but a run around. They have no supervisors that will take a customer complaint, I kept getting put on hold while the rep talked to someone else. Every rep I talked to was very nice, I have no complaint with the customer service I received, my complaint is with the company and the run around I am getting from them. On their website they state that they are fully accredited with the *** but according to this website they are not.

I received an email that offered an email that offered $25 off $250 because I left items in my cart. I attempted to use the code in my cart for my items, but it would not go through. I talked to 2 reps and attempted to talk to a 3rd only to be hung up on. The reps both told me that it was either that the item "Aura Revive Heated Deep Muscle Pain Relief Device" was not eligible even though it was the item I was emailed about leaving in my cart. There was also no disclaimers in the email that that item or any other items were not eligible. The only disclaimer was "*Minimum purchase of $250. One use per customer.". I've included a printout of the email for reference. I was also told it was a system issue that they can do nothing about.I feel like this was false advertising. I have already made my purchase of $360.46 including tax.I just want a refund of the $25 that I should have got a credit for on my purchase of $250 or more like the email stated.

Order Number: [Redacted] Order Date: Dec 13, 2021 9:45 am, PST Subtotal $227.27 Order Discount $0.00 Shipping $0.00 Shipping Discount $0.00 Tax $15.91 Total $243.18 Items ordered December 13th. Contacted via Email numerous times about the status of items missing from the order. One item they admitted was missing due to it being out of stock. Credit was issued for said item to the tune of $4.82. Two other items I have yet to receive, or receive credit for. Items--Instant Reusable Hot Packs for Vibracool Flex - 5-Pack SKU# [Redacted] $49.95 and Pain Relieving Cleansing Spray, 5 fl oz. SKU# [Redacted] $8.99 have not been shipped, and/or credit issued. Additionally, I received two boxes of "Caring Mill Childrens Ibuprofen Chewable Tablets 100mg 24 Tablets" which I did not order. Photos attached. I have not received instructions on what to do with these items, in addition to not receiving the items I ordered. I would like to have the items I ordered shipped, or credit issued. As this is an FSA account purchase from last year, a refund is not an option.

I ordered several products at the end of the year to utilize my remaining fsa dollars for 2021. My order was shorted a quantity of 3 Supergoop spf 50 glow oil. I spoke with *** on 1/8/2022 who informed me that a store credit would be issued because she cant auto ship the product. I do not want a refund as this would be last years fsa dollars at this point. I spoke with *** 1/132022 who stated he sees the notes on the account but they have a backlog because of the end of year rush to spend fsa dollars. I spoke with *** 1/21/22 who stated she escalated the issue and I would receive a phone call or email within *** hours. I have not received any correspondence from anyone at this company to resolve this issue. I have offered several times to send pictures of the shipping box that my items were in. I ordered a total of 13 items and only received 10. There is no way 13 items would have fit in the small box I was sent. All I would like from this company is my 3 Supergoop glow oils that I have been charged for but did not receive. The item# is GOO3843. Not sending items that have been purchased is fraudulent.

This vendor has a very abnormal point of sale process. I used my FSA card, which had approximately $825 on the account and, of note, a $50 credit had not completely cleared to my account; so, I was under the impression ~$875 was in my account but only $825 was available for purchasing.When checking out on FSA store with a transaction of ~$850, the *** completed the transaction, completely depleting the card, before asking for an additional form or payment. I have now contacted them at least 4 times over the last 8 days asking for a refund and, whenever I speak with anyone, they say my account has a note that communicates such and that the refund will not be processed for 2-3 business days; and they refuse to send any email confirmation of this. It has clearly been longer than that 2-3 business days originally quoted. I don't understand how or why the company does not have a more standard payment system and why it takes so long to reverse a transaction that was never completed in the first place. Now, I'm sitting with nearly no funds in my FSA account and with no goods. At this point, I want to cancel the transaction and haven't been able to.

On 12/14 I placed a substantial order with the store. The items were received on 12/16, but was short two items. I immediately emailed the store to ask if I should wait for an additional package or if the items had been missed -- the reviews indicate this is the *** of this store. I did not receive a response so emailed again on 12/22. It was not until 2:19 AM on January 1, 2022 that Savita deigned to respond to my email. I believe her timing was intentional as the deadline to use FSA funds had passed which made it impossible for me to order elsewhere. She promised me a credit on my account, rather than simply shipping the missing items.As of 2/8 I still have not received a credit or even a response to my most recent inquiry of 1/22.It seems FSA store might be selling items they simply don't have and then they don't respond to attempts to receive the items.I would prefer the missing items be shipped. A credit to my account should likely also be provided.I would not recommend purchasing from this business, I suspect if I contact my attorney there are a number of legalities related to taking money from a highly regulated FSA and not rendering any services.

I made a purchase on December 16, in the amount of $235.80. (order #***) The order did not arrive, and the website continued to state "ready for shipment". I called FSA Store in January for assistance, and was told I would get it eventually, and this was "*** fault". In February, I was told there was a glitch in shipments and many shipments did not go out. After multiple additional calls and emails I was told that many of my items were no longer available and I could only get store credit. The next call I made I was told I could get store credit or partial refund. The following day, a portion of my items arrived. I called and requested to speak with a manager and was told I'd receive a call back. I did not. The missing items totaled ***. I was given a $30 refund and the remainder in store credit. I called and spoke to "***", who first said "I'm sorry but we cannot give refund", but then changed her mind and said "I will put a note on your account to receive refund and they will review". I asked to speak to a manager and was put on hold until it hung up. I would like my entire amount refunded for items not received and no longer available in inventory. This company has no right to retain these funds.

I purchased Sun *** chapstick, pomegranate, from the FSA Store for $3.99. The day I received the product, I applied it to my lips. It felt smooth and smelled good, at first. However, the next day, my lips felt tight and dry, so I put on another application of the chapstick. A bit later, my lips were incredibly dry, cracked and had a burning sensation. I had no idea what was causing it, so I applied another layer of the chapstick. At a dinner party, the symptoms worsened and as I laughed, my lips started to bleed. I was not only humiliated, but in severe pain, I could barely move my lips without pain. A dinner guest took a look at my lips, he was a dermatologists, and after I showed him the chapstick, he recommended that I stop using the product immediately. That's what I did and my lips have slightly healed, but not fully. I contacted the FSA Store and was advised that I couldn't get a refund, let alone leave a review. Apparently, a third party company randomly selects consumers to leave reviews and I am not one of them. I was advised that I could return the product if it was "unused", which it is not. I was also informed that I wasn't eligible for a refund and my request to escalate my complaint was denied. I was told by a phone agent that there was no way to escalate a complaint. I also contacted the manufacturer, Sun ***, but have yet to get a reply.

On February 26, 2022 I purchased products from the FSA store online. The system allowed me to use promo codes. After I used my promo codes my balance was $18.41 (Order #***). FSA debited the money out of my bank account. When I didn't receive an email regarding my shipment, I called FSA on March 1, 2022 at 5:38 p.m. I spoke with *** She stated that I would not be able to receive my order and that they were going to refund me. I asked why. She stated that their terms state that I cannot use the promo codes. I said what terms? I told her that I didn't see any terms of the agreement on the website at the time of purchase. I asked her if she can point it out or tell me where the terms of the agreement was on the website since I was already online. She told me that it was not stated online. I asked her then how was I supposed to know? FSA Store did not honor the agreement. And I'm bringing this to your attention so that someone can do an investigation- forthwith. I have given these people all of my banking information and it seems like a bait-and-switch situation. They have my information and I do not have the products that I purchased. I need FSA Store to honor the agreement. I need for someone to do an investigation regarding this scam. Thank you. FSA Store *** Regards,L.

Fsa store charged my hsa card for 428 dollars on September 10th, I attempted to buy 700 dollars worth of items but they charged my hsa card instead of my fsa, I did not know that my fsa was limited use, instead of declining the payment for insufficient funds they took my 428 dollars on the gas account and for days of calling them, they tried to act like they couldnt even see the transaction, about the 4th time I called (all within 3 days) someone found the transaction and gave me the order number and started the trend of well have a manager give you a call it is going on 2 months now and I keep getting the run around. Ive called in over 10 times attempting to get my refund and they promise to have a manager call back. Literally every time, at this point they dont even bother staying on the phone more than 5 minutes before telling me a manager will call me back. They refuse to transfer me to a manager or do anything to alleviate the situation. They just get off the phone as soon as they can promising someone will call back. Im not sure if this amount is worth legal action but Im going to look into it. They will not return my money send my items or even give me store credit. To say use with caution is not enough. I feel like Ive literally been stolen from and they refuse to food their mistake. This has been a nerve wrecking experience and Im running out of options and I dont know how far Ill get at the local police station claiming a website stole my money.

The purchase was made on 12/31 for a total of $141.23. I kept checking on my order status and was never able to receive an answer, and in the meantime, filed a reimbursement claim with my FSA provider on 1/8/22, and on 1/12/22 I received notification from my provider that the claim was denied because the items I purchased were not FSA eligible, even though the *** states 100% ELIGIBILITY GUARANTEED right at the top of their landing page. Since I still had not received my order, and the items were not eligible for reimbursement, I called the *** customer service number (on 1/12/22) to cancel my order and receive a refund. The gentleman provided me with reference number ***, confirmed the order had been canceled and said the refund would hit my account within a week. Then my order arrived on 1/18/22 even though it had been canceled, and I had not received a refund. I emailed *** several times before receiving a response, and when I finally received one, they said they had no record of the cancellation. I replied with a copy of the notes I made during the cancellation on 1/12/22 that contained the reference number I had been provided, along with a screenshot of the call detail to the *** on 1/12/22 that provides their customer service number, date, time, and duration of the call I made. I continue to email *** with extremely delayed responses and no resolution. In addition, I do not expect to pay any stocking fees.

On December 31, I placed an order and was charged $171.69 on January 1, 2022. On January 23rd, I contacted customer service to request a return. They informed me the order was en route. Despite the delay, I insisted on canceling. The representative agreed to send a return label. I mentioned my lack of access to the provided email and requested an update to a new email address. The representative accommodated my request and promised to mail the return label to my physical address. On January 30th and 31st, I followed up on the return label and was assured it was being processed. By February 1st, I had not received it and was given vague timelines. Persistent calls on February 3rd finally led to a conversation with a supervisor after multiple disconnections. I reiterated my request to update my email and expedite the return process, which had been unduly prolonged over numerous calls and two weeks.

I placed an online order for medical items on December 29. It was not placed, for reasons unknown to me, but I was made aware on 12/30 that it did not get placed, so I placed the same order again and it went through. I received BOTH orders on January 15, so I sent most of the the order back to the company after calling and getting a return label after explaining the situation. (I returned 12 of the 15 items on the order for a total of approximately $744.) I placed an itemized shipping list together with item number/SKU, description, and retail amount along with quantity per item in the box. Also in the box were 3 items from another order, in a separate bag, totaling $50.44.On February 5, after tracking the order #*** and finding out that the order had been received on January 31, I inquired as to the status. I received an email stating that the order for the 3 items had been refunded, but no mention was made as to the status of the larger order. Since that time I have been calling back and checking as to the status and have been put on hold and hung up on. To date, I have spoken to 5 different customer service representatives, told that I couldn't speak to a supervisor, or that a supervisor would call me "within 17 hours". No such call has come.I need that money back. I know the package was received because they had to dig to the bottom of the 12 other items to find the bag of the smaller order of 3 bagged items. Can you please help me get my money back?Thank you so much.

On 12/29, I placed a $600 order. When I checked the tracking status, it indicated that the package was delivered on 1/5/22 to an incorrect address. It seems the driver scanned the package before finding the right door, as the address labeled does not exist. Subsequently, the tracking number was rescanned and rescheduled, now showing multiple tracking numbers that are the same. On 1/10/22 at 12:17pm, I spoke with an FSA customer service representative for 18 minutes and was told they would contact the delivery service to redirect the address and that I would be contacted the next day. On 1/13/22 at 4:50pm, I spoke with them again for 25 minutes and was assured a note would be placed on my account. The following day around 11:30 am, I chatted with another representative who could only offer a refund but was unable to reorder or replace my order. At 3:04 pm, I spoke for 7 minutes to a representative who was perplexed by my situation and suggested a supervisor would call me back, but I received no calls. On 1/16/22, I requested a supervisor call me as soon as possible during another chat session, yet I still received no response. The next day, I spent 24 minutes on the phone with a representative, expressing my concern about the unattended notes and requests. Every morning I receive a notification that my order is out for delivery, and every evening another one stating delivery was unsuccessful and rescheduled for the next day. All I want is for someone from FSA to contact the delivery service with the correct address. Due to FSA restrictions on the package, I cannot make any changes myself. To date, my package has been out for delivery for 17 days without resolution.

Placed an order of $607.09 (after tax) on 12/19. Online order status still indicated "Getting ready for shipment." Contacted support on 1/19/2022, asking for assistance with order. Checked again mid-February and the status remained unchanged. Checked again on 3/23/2022, and the status was still unchanged, with no additional updates. Spoke with a service rep who stated that the order may have been lost, and that they were not willing to provide a refund, only a store credit. Advised they would note my order to reship since I still wanted the items. Was supposed to receive contact back, never did. Reached out again on 3/26/2022, asking for an update. Told again it was "Getting ready for shipment." Advised the rep it has been in this status for 90+ days, and that I already asked for a reorder since they claimed the package was lost. Was told they would note my account - which should have already been noted from Wednesday, and obviously was not. I have had family that ordered from you previously with no issue, but now you have taken just over $600 from me, and cannot even give me an ETA on this order, or consistent explanation as to why I have not received it. At this point, forget the order. Please refund my money. All of it. I want nothing further to do with your business other than getting my money back, which you have technically stolen from me. Please do not supply me with a generic "we will escalate to our supervisor team" either. You supposedly did that several times already and here we are. I expect to hear from someone that will actually resolve this matter and am surprised you can still maintain Complaintsboard.com accreditation given your deceptive practices and lack of service.

MY Feb 26 order was confirmed . As of today Mar 6, 2022 I have not rec'd my order. I contacted FSA LIVE CHAT n was told my order has been canceled ( their reason was: discount error by computer system) but won't tell me when my refund will be. I'd like FSAstore to make it right by fulfilling my order, and I WILL NOT ACCEPT $25.00 off for future purchase of $125.00 or more. Thank you ...*** To:*** Sat, Feb 26 at 11:56 AM FSA Store Confirmed! Your order should get to you shortly.Hello ***,Congrats on your order your health thanks you!Our system is currently working to process your purchase and send your order to our warehouse. While this is happening, note that you cant cancel or change your order.If youd like to check its status, print an invoice, manage your address, change your password, or make other changes to your account info, visit your Account Dashboard.As our order processing is electronically communicated to our warehouses, at this point, your order cannot be canceled or changed.Questions about your order? Email us at ***, or call ***. Were here for you 24/7.Thanks for shopping with us! *** Details Order Date 02/26/2022 04:55:48 pm Order Number *** Name on Order *** Payment Method ***7 Shipping Address *** Billing Address *** Great stuff is on the way!SKU ITEM QTY PRICE 29434Caring *** Heating Wrap 24" x 54"2$74.98 Order Summary Subtotal $74.98 Order Discount $60.00 Shipping $5.99 Tax $1.36 Total $22.33

On Friday December 25th I was in the midst of placing an order, while cooking when I had to place my phone down. Upon getting back to my order, I noticed that the items in my cart were taken out. So I placed the items back in my cart and went to checkout. At checkout the price only reflected the cart with the number of items that i needed. But after completing the order i was notified that i had a balance that far exceeded what i thought was in my cart. That is when I noticed that the website had in fact kept the items from the first go around in my cart. So i was charged for double the items. I immediately contacted the *** website via the chat, to get this issue rectified, as I explained I wanted to amend my order, because some of the items that I had ordered were needed as I am recovering from Knee surgery. Needless to say the order was not amended how i asked. When contacting the *** customer service line a couple of days later I was met on the phone with a very rude and mundane representative that informed me that it takes a couple of business so I need to be patient and wait. A couple days later when calling another representative told me that the changes were never actually put in. I called back because the first representative shooed me off the phone, when expressing my frustrations I was assured that a manager would call me the next day. Never got that call. Upon finding out that the order had still not been amended(via an automated email) and calling again, a representative again told me I need to be patient that the order would eventually ship out. I was again shooed off the phone. Upon checking the order again this evening i found not only was the order not amended correctly, multiple items, including the items I need for my physical rehab had been removed from the order. I call the *** call center again to speak with a supervisor and was given the run around and met with rude, negligent and abhorrent behavior.