FWM Laboratories review: fraud 92

Same rip off. I'm on hold now. I got two charges for $87.13 and have cancelled my debit card. They gave me a "confirmation for a refund" and promised to send me an email. I'm copying this website and sending to the Florida Attorney GENERAL. I'm also sending this to my bank's fraud department who will hopefully give me back my money? Aaaargh.

Ok here is my story, in December I ordered the free trial of the Acaiberry product and only paid the $5.95 shipping and handling, that was all I was asked to pay (because well, it's a free trial product, duh). I got my bank statement for January and they had charged $87.13 to my account without my knowledge because supposedly I signed up for a membership when I ordered the free trial product, that makes no sense to me, the purpose of the free trial product was to test out the product and see if I liked it, that makes sense, right?

So anyway, I called the Acaiberry company/FWM laboratories [protected]) to tell them I did not not want to receive the product any more, so they canceled my membership which I was unaware of having, and did not agree to sign up for and told me they would refund me for the that charge of $87.13, I also sent back the free bottle I received and never received any product from them again. It is now the middle of February and I still haven't received my money back for that product they charged me for that I did not receive.

When they charged me the $87.13 it caused my bank account to go negative because I was unaware that they would be charging me monthly and I was not prepared for it and if I had known they were going to do that I would have never even tried the free trial.

I also ordered the free trial of the herbal pills that came with it from another company all I paid was the $3.95 shipping and handling that was asked, they granted me my refund of $99.86 that was charged to my bank account the same way Acaiberry charged me, but how come the Acaiberry company won't refund my money? I have called the FMW laboratories several times and they said the refund was given back to me on the 29th of January and that it is my bank that is holding on to the refund, it is now February 11th and my bank has NEVER taken this long to process a refund. I also asked the FWM laboratories the last time I called about this (which was less than an hour ago) if they could send me a hard copy letter stating that they have processed my refund on their part but this is what I was told by the FMW/Acaiberry representative named Alex "It is not in my interest to so, I can not do that for you, but I assure your refunded has been processed on our part."

So, from what I am hearing, I'm getting a told a big fat lie by this company and I'm really pissed. If they issued the refund then they should have no problem sending me a letter stating they did so, and proving to me that they did give me my refund.

If anyone else is having this problem or any trouble related this this company

please email me at: tabitha018@yahoo.com

I am pretty positive that I am not the only person who is going through this with this company.

I would really like to talk and I need to find out how to go about this situation, because I'm about ready to file a lawsuit on this company. Also, I can never find anyone in that company that speaks good English, it's very frustrating, no offense to people with poor English language, but as far as this company goes, it seems like they do it on purpose so they can turn my words around on me. They are keeping my money illegally, and I want my money back now, they don't deserve to keep my money and I'm am NOT going to pay for anything I didn't receive.

a month ago i ordered the free acai berry sample and willingly paid for the 3.95 shipping and handling. now they have charged me 80 goddamn dollars! those ###s need to be put in jail, this is ridiculous

i have contacted the better business bureau i might suggest all of you do the same thing i did i ordered and only recived 1 bottle it was about a month after i ordered they have since charged my account 348.52 dollars im very highly Pissed off so i reported them i finally got through to someone in there office at this number [protected]
and i told him i had contacted the BBB and he told me my money would be refunded within a week so im gonna see and they better hope i get my money back

Next time read the terms and conditions man!

Samething here. I just saw this scam on Fox News in Chicago so I checked my card and sure enough charges every 14 days for 87.13 FRAUD

Brian Weiss sounds like a criminal. The government should be going after him and the President West Harris

Well I got sucked into the scam as well. I started getting 5 calls a night from the Company apparently wanting to get more info on me. I went to my bank right away and told them I had an uneasy feeling about the process, but so far I had only been charged the $4 shipping fee. They advised I cancel my card right away, but I didn't, they also advised that if the Company called again and said I was on a recorded line(which they did) to make it very clear on the recorded line that I wanted to cancel this order and no longer wanted to do any business with them. I did just that the next time they called and then saw the $87 charge hit my account a couple days later, and the supplement arrived in a pretty much unmarked package. I could tell it was a bottle inside the manila envelope and so I took it to USPS unopened, refused the package and kept the original tracking # to track its return.

I then had my bank process the dispute on the $87 from early February, and am now disputing another $40 charge that hit my account this weekend (2/21/09). I went ahead and canceled the debit card to eliminate any additional charges (I should have listened to the bank the first time). I have been credited back by the bank and I believe the Acai Berry Company has 2 months to dispute it with the bank, but the bank knows I canceled the account on a recorded line. I hope my procedure works, but I as well am going to file a BBB complaint and a complaint with the Florida attorney general.

I got my free trial, called the number that was given to me at the time of my purchase (which also appears on the bottle) cancelled within the alloted time and was not charged anything...like I was promised.

ATTENTION: If you have been scammed by FWM laboratories Hollywood, Florida, write a letter of complaint to the BETTER BUSINESS BUREAU and make sure to provide all the information from your bank statement, and the nature of the complaint within the body of your letter.

I have been scammed a total of 174.26 by FWM laboratories: TWO charges of 87.13 unauthorized charges to my bank account. I am amidst undergoing a claim fraud process. However, banks can only do so much for the customer against fraud. The best bet is to get in touch with government agencies like BETER BUSINESS BUREAU and other agencies that work to shut down scamming companies like FWM.

Same story as everyone else. Thank you all for these comments, I immediately called the number [protected], cancelled what they claimed was my order and then I called my bank reported them to the Fraud department and had them place a disbute on the charge. I cancelled the card so they can not further charge my card.

I, too, ordered a free trial and receievd another bottle a few weeks later and another bottle today. I thought it was a mistake until I googled the telephone number. I called the number about 10 minutes ago and was told about the 14 day thing to cancel. I called at 8PM with no trouble getting through to spek with Jake. He claims he has cancelled my order and gave me a cancellation number nd aldo an RMA number. He assured me my subscription was cancelled. I then called the Fraud and Abuse Dept for my CC number who will be sending me some forms to dipute these charges. The young lady with whom I spoke told me that this complaint has been coming frquentl. I hope this company goes broke!
Thanks for listening

I have had the same issues with this company. Not only did I email and cancel, I never received the product I cancelled and the membership...cost me $60 and it has been a nightmare trying to get it back. I have read that most people are getting charged for 87 so I called and cancelled my account, got a new card and everything...so they can not "surprise" me again. I am so frustrated and I spoke to Daniel and David...supposedly 2 "supervisors" and they told me that they could not give me the name of the founder of the company, which is hysterical as I got it from the BBB. UGH! So needless to say, I have followed in the footsteps of many others and filed a BBB complaint. hope it works, wish I would have read this stuff first!

I ordered the Acia Berry diet and detox pills in 11/2008 for a free monthly trial and only pay shipping. I was charged both the shipping and the monthly fee for the product that DOES NOT WORK. On12/18/2008 I was charged $87.13 from AcaiBerry Detox, on 12/25/2008 I was charged $40.00 from LIPAPHEN, on 1/26/2009 I was charged $40.00 from LIPAPHEN, on 2/27/2009 I was charged $40.00 from *FWM LIPAPHEN, and now recently on 3/26/2009 I was charged $87.13 from AcaiDetoxifier. I contacted the company and cancelled my order within the time frame given and called my bank to cancel my card and have a new one issued. SOMEHOW they mananged to STILL access my account. I've called at least 5 different numbers, all of which are now disconnected to get this under control and have had of course no luck. At one point they did say that my order had been cancelled but obviously not. Now that they are going under at least 4-5 different names they can fly under the radar and not get caught. I'm a single mother of 2, one being disabled, and thought I would for once do something nice for myself, all this has caused me is financial destress and headaches. Especially when they take the money out when my acct is already low.

To those of u who are trying to get your money back from this company here is what u should do. Call your credit card company and dispute the charges with them. They will automatically refund your money back. That's what I did after this company scammed me out of 87.13 x 2. I just received an email stating I will be refunded my total amount from this company. I fought with these people on the phone for 2 weeks and just got tired. When I finally called my bank they assured me that this company was fradulent and there had been many complaints and they had already refunded many people thier money back. I followed steps that other people left on here and by the time I made my attempt this company had already changed thier email addresses, therefore, it didn't work for me. As I stated above I just received an email from them stating I would get a full refund but that was after turning it over to my bank. I really hope this helps someone. I am in the process of getting the local news station in Alabama to do a report on this company to make people aware.

Here's another way: call [protected] and talk to the representative that you want your subscription to be canceled. This is what you can do if it happens that you didn't cancel within the 14 day trial period. No automated messages on this line; thereis a live person who'll will speak to you. Good luck. I hope this help someone.

My free trial was $2.00, then received a devit on my acoount for $40.00 plus another bottle. The phone number gives you a website you can go to to cancel your order, you can login, but no way to register.

I also was scammed by this so called co. Something needs to be done.. I cancelled my account w/ i seen the $87.13 charge, wen't to the bank the next day and was told there was some other activity that day on the account for an additional $87.13. JERKS!

I ordered a trial bottle of Acai Berry Detox and didn't receive within their 15 days trial. The day I received the product they charged my credit card $87.13. I called to cancel and they said I wasn't in my 15 day period. I have reported them to Better Business Bureau and now have to call my bank.

This company is a piece of crap! No where on my order does it say anything about being charged after 14 days if I do not cancel my order. Now I check my statement and I see a charge for $87.13. I've called them and all they are saying is I agreed to the terms and conditions. I've looked at my invoice that I saved and the website again and no where does it state that. I've so-called cancelled what I was supposed to this morning. Let's see what happens next month.

I HAD SAME RESULTS AS SOME ABOVE! SENT FOR TRIAL @ $3.95. WAS CHARGED $83.13. NEVER A CHARGE FOR THE $3.95, I WAS VERY SURPRISED BECAUSE I GOT INFORMATION FROM AN OPRAH SITE! I NEVER HAD A PHONE NUMBER TO CONTACT THEM UNTIL AFTER THE FOURTH SHIPMENT. THEN I CALLED IT TOOK QUITE A WHILE TO EVEN GET THE ADDRESS TO SEND THE PRODUCT BACK, THE BIGGEST REASON WAS I JUST COULDN"T UNDERSTAND THE OPERATOR WITH HER FOREIGN ACCENT.AFTER 20 MINUTES ON THE PHONE I FINALLY GOT IT NOW I HAVE 3 BOTTLES I AM SENDING BACK I HAD A RA# THAT HAD TO BE ON THE OUTSIDE OF PACKAGE. LONG STORY SHORT I WAS CHARGED FOR 4 SHIPMENTS AND SENT BACK 3 AND WAS ONLY GIVEN 1 REFUND OF $87.13. STILL WORKING ON THE OTHERS!THEN ANOTHER SHIPMENT HAS ARRIVED. BACK TO THE PHONE!

I absolutely can't stand people who make a living off other people... this "company" is a scandelous bunch of cowards, and their phone numbers are phony and get you nowhere and so it the site they say you can check your order status with. I got the free trial with them as well, and only paid $3.95 for it a few weeks ago, and now there's a charge on my card for $87.67. I've tried the numbers and web sites and can't get anywhere. I imediately called my bank and they said when there's a GB on the preauthorization next to their number it's usually a fruadualnt company. So, more than likely the stuff they're selling isn't ligit either. I'd stop taking it if I were you.

My debit card is closed and I'm getting a new one... and I'm going into the bank tomorrow to file a paper to get that money back... since I didn't give the permission for the charge. Spread the word, these people are scammers. Hope they rot.

I am ashamed to say that I also, ripped off by this company. I had to close a long time account with a excellent bank in order to keep my money secure. This so called company continued to abstract funds from my account, on three different times, even after I mailed several letters informing them of my cancellation. I was unable to reach anyone by phone, and the bank even gave me a hard time. I was forced to make changes to maintain my future. I sure won';t try anything like this ever again.

if you ordered on a debit card, it will show up on your bank account as a POS purchase ( and unfortunately that doesn't mean Piece of [censored], because that would suit this company well) but, the bank can't stop the purchases that show up this way. The only way to stop it is to cancel your debit card and have a new one issued to you.

all i can say is do not order products to this co. (fwm lab.) they just trrying to rip off or scam people and not even sure if the products they are selling is a immitations

I cancelled my debit card after reading all of your complaints on my 14th day trial period. I’m still waiting on my sample products (it’s been 20 days since I’ve ordered). The company must charge the $87.13 before sending you your "free” samples. I did get charge the $3.95 shipping for my "free" sample plus $2 for foreign transaction fee (total of $5.95). This product must suck if they have to trick people into buying. I don’t even think I would try it if it came in the mail. What a waste of everyone’s money and time. The BBB gave this company an F.

Okay, I got sucked in too. I just ordered the trial for $3.95 before reading the "terms of agreement, " my first dumb mistake. I don't do things like this, really! I guess there is a first for everything. I tried calling the company at [protected] and was asked for my credit card number...hmmm is that a good thing to do, I think NOT! Has everyone else here been asked for this information. Is this the only way to get through?

I then immediately sent an email to billing@fwmlabs.com asking them to cancel my order. I called my credit card company and they tell me that I have to wait for the charges to be posted before they can start pursuing a complaint. I'll be watching my account daily.

Shame on me for being so dumb but if I have problems I will be pursuing this through all legal means.

My Dad always said a sucker is born every minute. Little does he know he sired one :(

Yes I was also scammed, not just with money, I used this stuff, just as directed, and was sicker than a dog for 4 straight days, I lost weight for sure! you do that when you throw up uncontrollably for 4 straight days, nothing stayed down, and if that to be a cleanse, let me tell you, there was nothing left but blood! What scares me was, if I was that sick, it might kill someone else... so PLEASE do not use this product, the life you save might be your own, plus your banking will be healthier! If you really want to use a cleanse, PLEASE use DUEL ACTION! That is the best! I used it last year, but thought I would try this one... never again! Do your homework!

I cancelled within the 15 day period, and received a charge on the 15th day. I went to my bank, filed a complaint, and the lady there didn't believe they would hang up on you (twice for me this morning). She called and tried to rectify, and they hung up on her, too.

Report, call, write, broadcast (anybody connected to the local media in West Palm Beach?).

To file a complaint about internet-related or cyberfraud, please call the Florida Attorney General’s Office at 1-866-9-NO-SCAM [protected]) or online at http://myfloridalegal.com/contact.nsf/contact

Write to the Better Business Bureau: https://odr.bbb.org/odrweb/public/GetStarted.aspx?source=cibr&e=4641630&site=113&id=46a6a9cd-5402-454e-9476-e4df22e6f371

Write to the US Post Master (mail fraud potentially).

Write to/call the websites that they advertise on.

Don't take this lying down - these are crooks and must be held accountable.

Same as many comments already. Company doesn't answer phone when called. Called to cancel and it went through on my credit card even after I cancelled. Obviously trick you into believing you get a TRIAL! Am also contacting better business bureau in Jacksonville, FL

ITS A SCAM SCAM SCAM SCAM AND IM SO PISSED I JUST WANT TO KICK THERE ### I WENT TO THE BANK FOR I WAS CHARGED 49.95 FOR SO WRINKLE ### AND I DONT HAVE THE MONEY IN MY ACCOUNT SO IT WAS OVERDRAWN THEN I LEFT THE BANK MAD AND GOT A SPEEDING TICKET ON THE WAY HOME ! I JUST WANT TO SLAP THE JERK WHO OWNS THIS COMPANY I DID IT TO HELP MY MOM AND NOW IM SO FAR IN DEPT AAAAAAAAAAAAAAAAAAAHHHHHHHHHHHHHHHH! DONT DO IT I REGRET IT SO BAD ! JERRY

My complaint is just "ditto" to what I have read here. I ordered a "FREE" product for 99 cents shipping and it was sent in a manilla envelope with no information except an advertisement that said, "Thank you for your order". Later, I received an 87.13 charge on my debit card. I filed a police report and notified my bank. It took me days to figure this all out. This is nothing short of STEALING from people. First lying, then stealing. The company should be under investigation and put out of business.

FWM Laboratories/Resvertrol Ultra(Acai Berry) Complaints - Scammed for $87.13 on Credit Card
Review all FWM Laboratories/Resvertrol Ultra(Acai Berry) complaints
FWM Laboratories/Resvertrol Ultra(Acai Berry)
Posted: 2009-06-25 by Anamcara

Scammed for $87.13 on Credit Card

Complaint Rating:
Company information:
FWM Laboratories
3007 Greene Street, ZIP 33020
Hollywood, Florida
United States
Phone: [protected]/[protected]
resveratrolultra.com

Yes, I was scammed like the rest of you! I recieved my supposedly free herbal product on 13 June 2009. My credit card was charged for shipping on 04 June 2009 the day after they had contacted me to verify my address. They tried to sell me another herbal product. I told them that I had only ask for the free one and if it was not free (I did not want the Resvertrol or any of their products). I requested them to cancell the order imediatly! On 22 June 2009 my credit card was billed for $87.13, plus and international fee of .70 cents. Keep in mind that this is still within the 15 day trial period as stated in their online terms! On 23 June 2003, I hand carried my unopened package to them at the above address. I wish you could have seen the look on their faces! I demanded to speak to a supervisor. They sent an employee named Rocky to speak to me" He said how sorry he was for the misunderstanding" Bull ###! I had him sign a paper that he had recieved my package of thier product. He immediatly gave me a confirmation number#1226447 and said I would get my refund. I told him that there had better not be any more charges on my credit card. They have quite an operation going on there. This place is where that take your order and recieve your returns of their product. I saw several USPS white buckets of orders, possibly waiting to be sent or returned. 1. I tried calling them, after I saw the charge on my credit card, got the run around and put on hold serveral times. 2. When I told them that I was in Hollywood, FL and would see them in a few minutes, they would not verify their address, because"of security reasons". 3. If you have been scammed like me and live here in South FL by all means pay them a visit. Here is how to find them. Take I-95 south, take exit 22 for FL-848/Stirling RD, Keep right at fork, follow signs for Davie/Cooper City and merege onto FL-848/Stirling RD, go 0.6 mile get in left lane turn left at N 29th Ave, in two minutes turn right at Greene St... You will see there business on your right. They do not have a sign up. Look on the business's doors you will see their address 3007 on the door. I don't think they want to be found. I later found on the internet that the business is owned by: Brian J. Weiss and Robert W. Harris. There has been an investigation on them from the Office of the Attorney Genral of Florida, Mr. Bill McCollom Case #L09-3-1041... Note: the Board of Commissioners Palm Beach County FL, Consumer Affairs Divison, Public Safety Dept. Has a report on them dated 6/23/2006 to 6/23/2006 The company address is listed as 2040 NE 163RD ST SUITE 305, North Miami Beach, FL 33162 . Business ID : 900578, Business is E-mail: www.aciberrydetox.com, E-mail address:
fwmcancellation@gmail.com. Note: this case was refered to another agency. You can find this info online. The Better Business Bureau has given this company(FWM Laboratories, INC and "F") I hope this information helps you get your refund. If I were you, I would cancell my credit card. Good Luck on getting your refund. I'm still waiting,
Regards
PS use you GPS or Mapquest. They are easy to find!

Florida Attorney General investigation: Case #L09-3-1041
http://www.myfloridalegal.com/lit_ec.nsf/investigations/E77F2654938A945D8525755B00468634

Y'all should send in your complaints to the Florida Attorney General so they can build a good case against this scam.

Economic Crimes Division Office of the Florida Attorney General

Telephone
Voice: [protected]
Fax: [protected]

Mailing Address
Economic Crimes Division
Office of the Attorney General
1515 N. Flagler Drive, Suite 900
West Palm Beach, FL 33401

http://myfloridalegal.com/contact

They charged my credit card for product I never ordered. I called the company three times and each time they assured me a refund. This has been going on for over three month and they still owe me over $170.00. This company should be investigated and forced to refund all moneys collected.

Hey, I got a better no. It's [protected]. I ordered this product but seems to be not effective to me. I called to cancel my other orders immediately. I tried calling the no.once and got hold for 30 mins. But then an operator accommodated me. My order was canceled in no time.

While you wait for the follow up on your request, try also to call fwm at this no.: [protected]. This way, you'll exhaust all ways to cancel and solve your financial problems. The next time you shop online, reread the terms and conditions. You might be missing out on something.

This company is a badger, they get your credit card number and keep charging on it. Then you call, put on hold forever, then they hang up on you. I canceled my credit card. This company has to be STOPPED.
Cynthia

This company should not be in business. They get your credit card number and change and charge, even when you cancel with them.
I canceled my credit card because of them. THEY NEED TO BE STOPPED. Can't someone stop them.
Cynthia

i agree that this is a ripoff. i ordered the "free" trial only to be charged the full $87 for thr one bottle. My credit card company was not very nice about it since they say I agreed to the terms which I stupidly did not! beware also 3 days after my order a man called my house to confirmd and said that i would be sent additional bottles automatically. I said absolutely not and he hung up on me! I feel really dumb for falling for this scam!