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I have done my due diligence and fulfilled my obligation to this company, complied with the Terms and Conditions that were posted on the internet site and they continue to bill my credit card company.
In addition to billing me for a product that I have cancelled well within the 14 day period, they have chosen to bill me twice for the amount of $87.13 for merchandise that I am not receiving nor do I care to receive.
I ordered from the internet Acai Berry Detox for $.99 and canceled any more of the product in the 15 days period. I noticed about 2 months later, after received 2 more shipment of the product, a charge of $82.31 taken from my account. I called the company and was told I never cancelled the order. I gave them a confirmation number given to me by the company. They refused to confirm I had in deed cancel this order.
Dont believe a word this company say! They will not refund you, nor give you info on how to send the product back! I am still waiting for the cancellation "confirmation" e-mail, & details on how to send stuff back...over 10 days later! Nothing...Except a further charge to my bank acct!
All I got from my phonecall was a useless "cancellation confirmation" code!
I have had to close out my bank acct!
I suggest you do the same, or put a block on your credit card & get a new one!
Keep a close eye on your bank acct, everyday!
Thats my advice!
I ordered a trial supply of the Acai-Berry -Detox and my account was debited for 4.95 on 12/23/2008. On 1/06/09 my account was debited for an additional amount of 87.13. I neither ordered anymore products nor gave permission for the debiting of my account. Now as aresult I have an overdrawn account fee of 28.00 as well. I spoke to a representative who agreeed to refund the 87.13 which is suppose to be in my account within 10 days.From the reports that I've read on your site, I question weather that will happen. I also requested a refund of the bank fees, after waiting on hold for at least 5 min. I was basically told "it aint gonna happen". There should be a law against and an clear path to enforceing the law against these type of Parasitic scam artist.
I ordered both trials (Acai Berry Detox and Life Cleanse), and never received either bottle, though I was charged for one. I just called their number [protected]) to cancel my order and demand a refund - after all, you cannot advertise a free trial, never send the trial product, and then charge for that same product that never arrived. Let me just say, there is an extreme language barrier with their phone operators, and after I got through the first call where I managed to cancel my so-called "subscription" I was supposedly being transferred to the refund department, but instead my call was dropped. After that, I called back and went through the same conversation with another operator, and she confirmed my subscription was canceled and said that no calls get passed to the returns dept; instead, my refund request has been transferred to that dept to be processed and I'm now supposed to wait for a confirmation email. If a refund never gets processed and follow-up calls prove fruitless, I will definitely be taking this complaint to the BBB.
STAY AWAY FROM THIS "OFFER" (I can't believe I even signed up, it's so antithetical to my usual self that I'm not surprised it went so poorly). Just stick with well-known companies and stores if you really want to try products of this nature.
I ordered the Acai Berry Detox on 12/17/08 and never received the product, but I was charged the S&H and $87.13. I have called four (4) times trying to get a refund and each time I get someone who can't speak or understand English. I am told each time that I am not due a refund because I didn't cancel my order within the 14 days and each time I inform the CS representative that I never received the product and is due a full refund including S&H.
In the process I have notified the BBB with my complaint. Please everyone with complaint contact the BBB so that this company is made to pay for their FRAUD and DECEPTION.
The contact information for BBB in the company's area is: Phone: [protected]; Fax: [protected]; email: info@seflorida.bbb.org; web: http//www.bbbsoutheastflorida.org
I was ordering a free trial of Acai Berry from FWM Laboratores for what they advertised was $3.95 for a trial sample. I was sent 60 Capsules of the product and charged $88.00. I did not order this product and I have spoken to them twice in the last 2 weeks. The rep assured me that my order would be cancelled on Jan 1, 2008 when I spoke to her the first time, and that the charge would be credited back to my checking account. Well, here it is Jan 14th and nothing has been done. I spoke with the rep again this morning (1/14) and she has now told me that I did not cancel my order with the 15 days grace period and she does not know if there is going to be a refund.
I am so grateful to you people! I was just about to enter my credit card number and give my money to these people because I was offered a 5, 000.00 dollar shopping spree at Amazon (sounded too good to be true) and then I thought, I'm going to investigate this company first. Really, thanks guys (and gals) for saving me a ton of trouble. Hope you get some satisfaction.