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I purchased the above referenced microwave from Purchasing Power on April 26, 2024. Serial number A2202758L Model#JES2051SN5SS. My case #[protected]. I paid $445 before taxes.
I was told to buy a microwave and I would be reimbursed. I was told a voucher would be sent to me for the microwave. I did purchase another GE microwave locally from Best Buy a smaller version, which I will be returning.
When I received the voucher I see that I will only be reimbursed for the amount that I paid for a new one, which is way less than I paid originally. If I would have bought the same one I still would have paid less than what I originally paid. It did not seem right to me so I sent an email asking why I was not getting a full refund or replacement because my microwave could not be repaired sincer there are no replacement parts available for my microwave.
I called today to speak with an agent because I still have not gotten a response to my email. I again asked why I was not getting a full replacement or at the very least an exact exchange replacement for the unit. I should not have had to pay out of pocket. The agent explained to me that the only recourse was a voucher and you will only pay for the cost of the new one and I have to follow the specific instructions. So basically I lose the money I have originally paid. I have never heard of such a thing. I did not even have the microwave for a year. I do not understand this at all. I will also be returning the new GE microwave I purchased and it seems it is already starting to have issues. I will be purchasing another brand. Especially for the customer service I received. Your return policy is misleading for the warranty.
Claimed loss: Could not send me a new microwave of equal value, No parts to repair unit so it is unrepairable.
Desired outcome: I would like a full refund of my original purchase. I have included my purchase agreement.
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It’s completely understandable why you’re frustrated with General Electric’s handling of your microwave issue. After paying $445 for the unit and being told you'd be reimbursed, only to receive a voucher for less than what you originally paid, it feels like you’re being shortchanged. It’s especially upsetting that the microwave was less than a year old and couldn’t be repaired due to the lack of replacement parts.
The fact that you’ve had to pay out of pocket for a new one, and now even that replacement is starting to show issues, only adds to the frustration. GE’s policy on reimbursing only the cost of a new, lower-priced model doesn’t seem fair, especially since you were told you’d be fully compensated. It’s disappointing that customer service hasn’t been more helpful in resolving the situation.
Hopefully, returning the new microwave and purchasing another brand gives you better peace of mind, but GE should definitely reconsider how they handle warranty replacements, especially when customers are left out of pocket for a product that failed so quickly. If you haven’t already, it might be worth escalating your case to GE’s higher-level customer service or looking into consumer protection avenues.