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Geologie

Geologie review: Unauthorized charges on my debit card

S
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2:24 am EST
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Bought the 5 dollar sample set on November 1,2023. I didn’t open any account and didn’t sign up for any subscription. The products didn’t suit my skin and I stopped using it because my dermatologist told me to not use it. It didn’t bother me because it was only 5 dollars so I didn’t complain or leave a bad review. I just stopped using it. After couple of weeks (Yesterday/ November 29, 2023 to be exact) when i was checking my bank account, saw that they charged me $162.50 without even me knowing, no email nothing to let me know. Not one single email that would tell me anything, it’s like they dont want you to know that they will charge you. I sent an email immediately at around 1am when the order was not fulfilled, they replied when the order was shipped and says cant give me a refund because the order was already sent. To remind you guys i sent my email when it was only 20 minutes from when they charged me. If they were responsible then they could just cancel it in the morning and give me the refund but they didn’t. I keep telling the agent that all i want is my money back and i dont want no service or products. The agent keeps on saying how it is good for my skin. Literally frustrated with this situation. I tried everything from email to voicemail. They reply with automated emails and will never give you a real answer/solution. I also told my bank about the situation. This is just a total scam.

Claimed loss: $162.50

Desired outcome: A full refund of $162.50

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Geologie is ranked 40 among 117 companies in the Skincare category