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Glacial Energy provides a variable-based product at very competitive prices. "After a few months rates are doubled..." is a ridiculous claim. As a company, most of its customers are on short-term, no penalty to leave contracts, and Glacial Energy has continued to grow in all 15 states where it provides its product. This is NOT done by "doubling rates" on customers. If prices were higher in a few months' time with Glacial, they were higher for the overall wholesale market. Sounds like sour grapes to me.
The complaint has been investigated and resolved to the customer’s satisfaction.
Glacial Energy hopeful forgetful rep lies
hopeful rep given the brochure SHOWING upto 20% electrical savings ACCURATELY, and was showed in brochure the difference between generation on grid IN PRINT from marketing by Glacial with EFT not aft..
and ONLY told what Glacial ACCURATELY represents.
[protected] "hopeful rep " is suffering from age and memory loss. ex-rep is sorely mistaken as he was in a service call forgetting how he miswired a relay, caused failures in Oct 2017.
It was recently brought to my attention by an energy and telecom brokerage company called Pay-tech that I was being over-billed by Glacial Energy by nearly 45% lower than the 13 and a half cents I paid this summer.
They told me that this happens to several hundred of the Glacial Energy customers they provide deals from and so they recently gave me a guaranteed contract with HessE.
I might save as much as $100, 000 this year with a savings of 40-50%.
I strongly urge anyone who is caught in the Glacial Energy scam to contact Pay-tech. They really helped me out and probably saved my job.
Jim from PA
Jim, sorry you left us. Glacial Energy is a well respected business which offers great products and customer care to our customers. We understand that indexed pricing is not for everyone and have recently started offering fixed pricing in many of the markets we operate in. If you have any questions, feel free to contact Customer Care at http://www.glacialenergy.com/customer-service.
At Glacial Energy, we always strive for the best customer care and are committed to giving our customers the best customer service experience possible. We continue to operate with integrity and hire employees who always having the customer's best interest at heart. The accusations above are false. If you have any questions, feel free to contact Customer Care at http://www.glacialenergy.com/customer-service.