GlobalHello
Reviews and Complaints

hi there i am apneet. am complaining on global hello application which is a India calling app. i spent $50 on it. very bad service and non convenient . bad communication. moreover, they told me if you will not like then we will refund to u but from first day i did not happy with this service. they are froud and cheaters. please provide us positive feedback on my email [protected]@gmail.com or [protected]

I would like to share with all of you a terrible customer experience I have had with Global Hello – a long distance calling service, and warn you against using them ever !

I signed up to their service for USD 150 dollars after being pushed to make this purchase over numerous calls by their sales agent. When I made the purchase, I was told about all the supposedly wonderful benefits I had and was asked to make the purchase immediately on the phone as the offer was valid only that day. And thus, I signed up. Little did I know what was coming.Below are just a few of the examples of the torture I’ve been through after having signed up with them:

· The sales agents are pushy like hell. I would receive multiple calls on the same day and on all my possible numbers they had.If I didn’t answer the call as I was busy, they would continue to call until I answered. Every now and then they called with some offer and asked me to top up and when I refused, I was told “Please buy ma’m, I need to make my numbers for this month, so if you buy it will help my sales !”
· The agent would be extra friendly, bordering on being personal. After troubling me by calling multiple times, when I finally answered, they would spend the first few minutes asking personal questions and trying to make small talk and chit chat
· At first, I was given no access to track my calls and the rates I’m being charged on their website. After chasing them a few times, they finally sent me my login and when I logged in, I was shocked to see that I had been charged much more than I was told when I bought the service
· The call rates were different based on whether I called using their mobile app or my landline (and I was never informed of this difference in rates), and the charges and minutes didn’t tally. I was charged2.99 cents for calls which I was told will be charged at 2.49.
· I had to fight hard for my buck to get the value for what I had paid, and even while doing that, I would get multiple calls each time from a different dept, telling me that they are working on my issue and need to understand my complaint. I was tired of repeating the same informationto different parties all the time and had no clue who was actually working on my complaint.
· Finally, after a lot of back and forth, my sales agent gave me a few free minutes to make up for the difference (for which also he was suggesting at first that I do a minimum top up of USD 20 to be able to give me the free minutes. I refused saying why should I buy more talk time to get the value of the money I have already spent, so he finally agreed to give me the minutes)
· I had just heaved a sigh of relief that the issue was resolved, and to my surprise, my connection stopped working in about10 days time after that !
· When I called the customer service, they said that my account had been deactivated as I hadn’t topped up in 6 months ! Again, no one had ever told me once that the validity of the package was 6 months and that I need to top up after that. My agent hadn’t told me when I bought and even when I had multiple calls with them last few days resolving my call rate issue, not once did anyone mention that the package had an expiry date.
· The person I was dealing with on this issue was extremely rude and uncooperative. He refused to understand my side of the situation and take responsibility for the fact that the agent had lied to me and not disclosed all the T&C of the purchase to me when making the purchase. He actually said that “agents say anything to make a sale, so I should not trust them, and it is my fault if I trusted an agent on the phone and did not validate the T&C on the website”
· I was so frustrated fighting tooth and nail for these issues (which never seemed to end) that I gave up on their service.

Overall, it was a horrible experience for me, and I feel I was cheated and lied to. As a seller, I think their primary responsibility is to be honest and transparent with their customers and disclose any caveats/T&Cs when they are making the sale and not hide them. However, none of that happened with me and as a result I was cheated and suffered a loss, not the mention all the stress fighting with them for my money.

I want to share this experience with all of you, so that you do not go through this terrible experience, and I would strongly suggest that you do not purchase Global Hello products ever !

I would like to share with all of you a terrible customer experience I have had with Global Hello – a long distance calling service, and warn you against using them ever !
I signed up to their service for USD 150 dollars after being pushed to make this purchase over numerous calls by their sales agent. When I made the purchase, I was told about all the supposedly wonderful benefits I had and was asked to make the purchase immediately on the phone as the offer was valid only that day. And thus, I signed up. Little did I know what was coming. Below are just a few of the examples of the torture I’ve been through after having signed up with them:

· The sales agents are pushy like hell. I would receive multiple calls on the same day and on all my possible numbers they had. If I didn’t answer the call as I was busy, they would continue to call until I answered. Every now and then they called with some offer and asked me to top up and when I refused, I was told “Please buy ma’m, I need to make my numbers for this month, so if you buy it will help my sales !”
· The agent would be extra friendly, bordering on being personal. After troubling me by calling multiple times, when I finally answered, they would spend the first few minutes asking personal questions and trying to make small talk and chit chat
· At first, I was given no access to track my calls and the rates I’m being charged on their website. After chasing them a few times, they finally sent me my login and when I logged in, I was shocked to see that I had been charged much more than I was told when I bought the service
· The call rates were different based on whether I called using their mobile app or my landline (and I was never informed of this difference in rates), and the charges and minutes didn’t tally. I was charged 2.99 cents for calls which I was told will be charged at 2.49.
· I had to fight hard for my buck to get the value for what I had paid, and even while doing that, I would get multiple calls each time from a different dept, telling me that they are working on my issue and need to understand my complaint. I was tired of repeating the same information to different parties all the time and had no clue who was actually working on my complaint.
· Finally, after a lot of back and forth, my sales agent gave me a few free minutes to make up for the difference (for which also he was suggesting at first that I do a minimum top up of USD 20 to be able to give me the free minutes. I refused saying why should I buy more talk time to get the value of the money I have already spent, so he finally agreed to give me the minutes)
· I had just heaved a sigh of relief that the issue was resolved, and to my surprise, my connection stopped working in about 10days time after that !
· When I called the customer service, they said that my account had been deactivated as I hadn’t topped up in 6 months ! Again, no one had ever told me once that the validity of the package was 6 months and that I need to top up after that. My agent hadn’t told me when I bought and even when I had multiple calls with them last few days resolving my call rate issue, not once did anyone mention that the package had an expiry date.
· The person I was dealing with on this issue was extremely rude and uncooperative. He refused to understand my side of the situation and take responsibility for the fact that the agent had lied to me and not disclosed all the T&C of the purchase to me when making the purchase. He actually said tht “agents say anything to make a sale, so I should not trust them, and it is my fault if I trusted an agent on the phone and did not validate the T&C on the website”
· I was so frustrated fighting tooth and nail for these issues (which never seemed to end) that I gave up on their service.

Overall, it was a horrible experience for me, and I feel I was cheated and lied to. As a seller, I think their primary responsibility is to be honest and transparent with their customers and disclose any caveats/T&Cs when they are making the sale and not hide them. However, none of that happened with me and as a result I was cheated and suffered a loss, not the mention all the stress fighting with them for my money.

I want to share this experience with all of you, so that you do not go through this terrible experience, and I would strongly suggest that you do not purchase Global Hello products ever !

Recently I signed up with Global Hello as they said they offer cheaper calling rates for India. Their quality of calls has gone from bad to worst.. Also I asked the agents who ring me after every few days to know if I am getting better voice quality and service, I asked all of them to please provide me my username and log in details so that i can check my remaining balance online as there is no way I can find out what is my account balance and how much I am getting charged.. They always said that I will get an automatic generated email wihin 48 hours with all my account details.. But now its more than 1 week since I first asked them for my account details, till today I have not recieved any email. Thats not a good customer service.

Recently I signed up with Hellogloban as they said they offer cheaper calling rates for India. OK, I m fine with the the service they provide but I asked the agents who ring me after every few days to know if I am getting better voice quality and service, I asked all of them to please provide me my username and log in details so that i can check my remaining balance online as there is no way I can find out what is my account balance and how much I am getting charged.. They always said that I will get an automatic generated email wihin 48 hours with all my account details.. But now its more than 1 week since I first asked them for my account details, till today I have not recieved any email. Thats not a good customer service..

Dear Friends,

I would like to draw back you attention towards one of the Tele-Communication services by the name GLOBAL HELLO aka K-CUBE Communications in India, that is one of the commendable service & marketing company in the world Calling Cards. I would like to take this pleasure about the way this Company carries out its business & the way they handle customers queries is commendable. I had been one of many such customers.

On getting my reference from one of my friends, I got a call from their Executive and told, that i can use their SIP based Plans is Australia and when i started using the service, i really felt the difference between other similar companies and this company. Every SIP company has some or the other issues but the thing which matters is how the company and its staff handles its customers concerns and responds to it, that makes a difference. There they are different and would like to resolve customers complaints.

All SIP users are requested to use their service at least once to find out the difference.

So please Always Consider GlobalHello

In starting when i started to use the service of Global Hello their are lot of problems i faced, But now with the assistance of Customer Care. I find it comfortable level. And my service is going good. Really Thanks for the cooperation of Global Hello Customer Care Department.

Hi,
My name is Prateek and i am a student of MBA. I am using the service of Global Hello from last 4 months on SIP account. But i am not facing any problem to till date. Global Hello provides best rates to call India. And the company take care of their customers always.

They are providing very good service. In starting days i found some problems to use the service but now its good. Thanks Global Hello to provide me a better service.

Hello Everybody,
This site is so useful that we can write every thing on this site about our experience. In these days i am using Global Hello Service. Before 5 months back when I started to use this service i can't understand about the use of service. But when i use to contact with Customer Care of this Company they sort out my problem and at that time i will find out the proper way to use their services now usually i am talking with my family members in India. But i didn't find any problem. So according to my views It's a good service.

anybody wants there money back then call to [protected] no. and ask abt nikhil aggarwal who is manager of the company and tell him that his company is doing wrong sucking customers money then he will give your money back.

I would like to draw back you attention towards one of the Tele-Communication services by the name GLOBAL HELLO aka K-CUBE Communications in India, that is involved in Fraudulent and In-Ethical business and marketing practices. I would like to caution you about the way this Company carries out its business and then how later on it ditches the customer who fall into its trap. I had been one of many such customers.

On getting my reference from one of my friends, I got a call from their Executive and told, that unlike companies like AIRTEL, LD-INDIA, TATA, and RELIANCE once you take our services there would be no time-limit for next re-charge and you can recharge your account any time at your convenience with a balance carry-forward and AIRTEL and RELIANCE in India and VERIZON, AT&T and T-MOBILE in US being their partner carriers and so on.

At later stage they started calling me frequently for more re-charge (even though there was considerable amount available in my account) and other new deals. Fed-up of this, I asked then that I would re-charge only on a condition that I shouldn't get any promotional or re-charge related calls from this Company. They agreed to it and I went for another re-charge.

To my surprise, this time when I called-up a friend of mine in India their system wiped out my previous balance and just announced the balance from recent re-charge. I raised this matter with them along with their manager Mr. GAURAV (the name he told me) but despite of resolving my issue, they had been insisting me to go for a recharge of at least 100$ and only then they would try to locate my previous Balance. Despite of this pending issue, I continued receiving numerous calls for new offers and fresh re-charges but no one talked to resolve my issue when I raised it. Infact, I used to get reply that they could not see my account details in their system. Evey time when I asked their agents to provide the name and contact of their superior so as to escalate this issue but they never ever did so infact told me we don't know whom you can escalate this to.

Now they have blocked my account saying that I haven recharged since last 6 Months so account has got blocked and only a fresh re-charge would un-block it and their would be no previous Balance carry forward. I was so shocked and felt duped to hear this, that I decided to never-ever go for GLOBAL HELLO and also caution others about their Manipulative, Fraudulent, Deceptive, Un-Informed and In-Ethical business practices.