Goettl Air Conditioning & Plumbing review: Lack of transparency in contracts, failure to remediate hvac issues

In June 2023 Goettl installed a new HVAC system and ductwork at my home in So. Cal. State regulations require HERS testing of these units - my equipment failed: NONE of the ducts had been properly sealed, some of the vents were pushed into the ceiling and not secure. Goettl did not share specific details of test results with me until I demanded them. The technician sent out to make initial repairs was also not given this information by Thomas Haran, coordinator of new installs at the Simi Valley office of the company.

State inspector returned to retest ductwork - again, my system failed...ducts were still leaking. Goettl again did not send me test results until I demanded them from Mr. Haran.

After twice failing HERS tests, Goettl arranged for the inspector to be present when they made another attempt at repairing leaks. This time the inspector took them step by step through the various areas needing repair. The equipment then was inspected and this time passed HERS test.

LA City Building & Safety inspection was then scheduled for early Sept. Equipment failed. Goettl stated they were appealing.

Goettl also has refused to supply me with an itemized invoice for the costs of the equipment they installed.