GoldCar Rental
Reviews and Complaints

I booked a hire car online through car trawler who are a broker for gold car rental. the car rental was for 15/09/2018 to 21/09/2018 pick up and drop off at Barcelona Airport
Car trawler booking ref ES989173520
Gold car ref [protected]
I got quoted with car trawler for a small car hire for the hire period 224.62 euros which i paid 162.79 euros before pick up and had to pay 61.83 euros at collection of the car .
On collection of the car I had to pay a sum of £239.95 and £110.54 plus the 1100 euros deposit .
After speaking to both companies they are both blaming each other and will not take ownership of the mistake.
The amount I paid to hire a fiesta for a week is excessive as I have paid over £500 for it

I rented a car for 7 days from Goldcar at Toulouse airport via Expedia.com.
I was surprised that the deposit was devoted from my account because most car rental companies only earmark the deposit. My deposit was returned but was £325 short. I called the company and was told the money was taken due to damage on the door and that the door would need replacing. Obviously it will cost far more than this to replace the door and there was no damage to the car when I dropped it off. The person who took receipt of the car said it was scratched and I rubbed off the small white mark that he was referring to.
I tried to download my invoice from their website but the PDF will not download despite the fact that I can download other pdf files from other sites. The contract they gave me is in Spanish and the customer service number is in Spain. I need to see photographic evidence of the damage although I don't trust the company to send a photo of the actual car I was driving. I do have the registration number of the car I drove. I never signed any document to say that the car was damaged and need advice on how to proceed.

I booked a vehicle with Goldcar via DoyouSpain.com. Booking ref: DYS-[protected]. Pick up date: 09/08/2018 20:00. Pick up Airport: Reus. Arriving flight no: LS1281. Car Hire charge: €78.02.

The rep explained that he could not release the car without me purchasing the insurance, so after a long delay I finally purchased the insurance which the rep advised was €100. The charge to my account has since evidenced that Goldcar took €232.62, not the €100 I was advised. I acknowledge that my fuel deposit was returned, however I wish the remaining amount returned to me also.

contract no [protected]
due to the car making a banging noise we took it back and we were given another one.
when we got home we found that you had kept our deposit and told us we had damaged the car.we told you we had cam footage of us driving normal when the noise started but you are still blaming us.i have sent loads of emails asking for a break down of the damage but all i get back is emails saying it cost the full deposit .how much was labour and the parts used? ive tried to send you the dash cam footage but it is a mov file and i dont know how to change it.

I rented a car via CarDelMar from GOLDCAR in Greece/Crete in May 2018. Although I already made and paid a full insurance with CarDelMar I had to make an additional one at the GLODCAR Office who did not want to even give me the car without this additional insurance. The Insurance was as expensive as the whole car!

My advise:
Avoid GOLDCAR, avoid CarDelMar!

Hired our car from doyouspain and took out insurance costing 59.50 euros for pick up on 11th September at Murcia airport at 19.30pm policy number 4158717. On arrival at the gold car desk we spoke with luis who told us the 59.50 euro insurance was not adequate enough and advised us the gold car insurance was more comprehensive insurance as there were shortfalls with the cheaper insurance but told us we would get the 59.50 euro insurance refunded after taking his. He charged 200 euros unfortunately we phoned to retrieve our refund of 59.50 euros as instructed but were told we would not be entitled to a refund after all. Our gold car booking reference is [protected] and our doyouspain reference is DYS-[protected]. We either want the 59.50 euro returned to us or the gold car insurance we took out with Luis at the airport desk. We spent our first day of our holiday on the phone to doyouspain and gold car customer services who told us to submit this complaint within 24hrs of the hire for a solution to be reached.

I hired a car from you as I always do on my visits to Spain and I am a gold car member when I hired the car I paid 158.43 eu at the desk which I believed was the total charge.
However when I received my credit car on the 16 July I was charged another 91 Euro and on the 29th 55.50 Goldcar central?

When I phoned up to ask what this was I was told 91 was for additional mileage which at no time was i told about this the second charge I was told they did not know what it was which I find strange?
As you can see I have used your company many times and have never before been charged additional mileage even though we always drive to our same accommodation.

I would like you to refund these charges to me as they are totally unjustified I have just returned again from Spain at the desk they did not bring up the extra charges for miles but I did saying I was told on the phone this would cost an extra 10 eu but I was charged 30 ?
Your staff need to point this out to customers
I look forward to your prompt reply

Tracy Burden

Contract number [protected]. Or [protected]
Lisa Whiting
Hire from Murcia airport Spain
On 20th August 2018 to 31st August 2018

I booked my car on the internet through DoYou Spain, I was given the option to then take out insurance so everything was covered and no excess. I did this and it was 65.00.

I got to the airport to find out it was not all covered and I was charged with 411.74 euros. 78 euros of this was petrol which I would get back.

So in total I paid 96.77 for hire
65.00 for insurance.
411.74 for extras at the airport including insurance which I thought I had paid but gold car said that would not cover all of it.
I was really upset as this took a lot of my holiday money and basically ruined my holiday.

Total paid for a small hire car for 11 days was 573.51.

Half way through the hire we realised the air on was not working. We took the car back to see if they would do anything. They changed the car and charged me again for another tank of petrol. I could not believe it. They also said that because I had their insurance then I didn't have to pay but if I hadn't I would have had to pay that too.

I took time out of my holiday to take a faulty car back on top of all the other prices and I had to pay again for petrol. They would not let me take the car to fill up as this would have been cheaper for me.

I have had a terrible experience with gold car and would like some of my money back.

Please reply and let me know what you are able to do.

Also 3 other families were in the que complaining of the same thing.

Regards

Lisa Whiting

Hi,

I have rented a car at Faro airport, Portugal. 28/08/2018 - 07/09/2018 with Goldcar, e voucher number CFFC3AFA, confirmation number [protected].

When i did a search, the initial price came out to 91 euros. I was happy with that so proceeded to booking, which stated the usual details: pick up location, time, date, name, driver's age and the price of 91 euros.

Once I clicked on pay, the price suddenly became 99.02 euros. I thought it was strange, but ok it's not a big difference.

Then I received the confirmation and the voucher. Once I opened the voucher, it stated that I have to pay 76.88 euros MORE at the rental desk. Suddenly my 91 euros car became almost 180 euros.

I then proceeded to cancel the booking, but unfortunately because I booked this around 11 am on the 28th, the cancellation would have cost me a 50 euros.

So I went to pick up the car anyway - feeling totally cheated. When I picked up the car, instead of the 76.88 euros that was stated in the email, I had to pay 100.58 euros - this is on TOP of the 1200 euros excess cover that was blocked on my card (this charge is ok, I was aware of it in advance) PLUS 63 euros pre-paid full tank, which I'm supposed to get back when I return the car full tank.

Apart from the excess & prepaid fuel, my 10 day car rental cost me INSTEAD what the initial search showed: 91 euros, 199.60 euros. I would like to raise a grievance, as if I had known the full cost of the car, i would have chosen a different provider.

We have rented a car the previous week 21-28 of August with Drive on Holidays, and I paid 86 euros for the car. That's what came up at the search and that's exactly how much I paid. We have been waiting for a confirmation from them if we could keep the car for a further 10 days as we decided to stay in Portugal for longer, but unfortunately they were sold out, and we had to deliver the car back by 12.00 on the 28th. That is why I made this urgent booking around 11.00 am.

This is not acceptable, that a price is more than doubled from the initial search result, and I'm very unhappy about it - it is a rip off. The search on your website HAS to include the FINAL price. Unacceptable and a scam.

I request a refund for the rest of the amount I had to pay that was not included in my initial quote.

Kind regards,
Z.Nascimento

We recieved an email notice from Goldcar that we will be charged 55 euro for a traffic infringement that Goldcar said happened while the car was in our control.
This car rental was last June and we picked up the car from Pisa Italy.
We have not recieved any official notification of any infringment from the Italian authorities and Goldcar has fruadulently deducted a 55 Euro processing charge from our Visa account.
This has been done illegally and anyone thinking of using this car rental company would be foolish to do so.

I picked up a Goldcar car at Toulouse airport after booking it through the Ryanair website. After a lot of hard sell over insurance they told me that for the booking I had made there was no breakdown insurance and if I broke down I would have to pay 40 euros for the call and the assistance as well. My booking details from Ryanair confirmed that breakdown was included but they did not accept it. I had to take the car with out any breakdown cover.
After the booking period returned the car clean and full of petrol as required, at the correct time and deposited my keys as instructed. I returned home to find that Gold Car have debited my Credit card for 260 Euros for damage to the rear bumper. However I always video the cars I rent and send the video to myself to time stamp it. The video shows no damage to the bumper . I suspect they are lying and committing a fraud.
Please investigate this situation - my Goldcar contract number is [protected] and the CC is VX87925620 the Cartrawler number is FR953105680 the car was rented from the 13th of August to the 26th of August.
The video can be found at
https://drive.google.com/open?id=1HhKOllO6vp-c3CjuAxklJIl1CWx8tUvd

I rented a car from Goldcar/Rhodium at Rome airport 11-19 august 2018. First they did not want to give me a car unless I paid 200 euro extra for full insurance coverage which I did not want. The reason given was that my full first name was not printed on the credit card only the initial. This is never the case on a credit card.
Then when I asked the persons name and to speak to his supervisor, they refused to give me a car at all. We had to call the police to get them to give us a car but only after we agreed to pay the extra insurance costs of 200 euro.
This is truly stealing. If they donot want to rent cars without full insurance coverage, they should not offer them!

I was miss sold car insurance at Gold car, Bordeaux airport. I was informed that my personal car hire policy would not cover my vehicle. The lady was extremely pushy and negative. She informed me that I would not be covered and liable to a 1300euro cost if there was a scratch on my car.
More importantly, she stated that they did not accept any other car hire insurance.
This is disgraceful and she was providing incorrect information.
I do not welcome her attitude, he customer service skills not her deceitfulness.

I refer you to my agreement no. [protected]
We arrived at malta airport on Saturday night 18th August. I had a pre booked car thru Argus. They told me they would drop as to our hotel and deliver the car the next day at 9am. I waited and notified the hotel staff at paradise bay resort. I tried calling the good car office many times to no avail. I emailed also and got no reply. This was eating into our holiday plans and at around 2.30 PM I got a taxi to the airport at a cost of 38 euros. They told me at the office that they attempted delivery at 9.30am. I was in the hotel foyer at that time e and saw no one. The hotel staff will also confirm no show as I also had them trying to contact goldcar so they were very much aware of the situation. Now they have me a car but my plans were ruined for that day. I would like my taxi fare refunded and I would also like to be compensated for the half day I was without the car I had already paid for.

If there is any more information you need, please let me know.

Regards

Gary lacey

I have just come back from a holiday and received a 150 Euro charge for a deep cleaning which I found amazing given the fact that we picked the car up and it wasn't clean due to being used to carry child seats around. Is this legal - no where was it pointed out I had to check the car for cleanliness and highlight it wasn't?

I have sent the following note immediately to Goldcar:

BCN Notification - Contract: [protected]

We have just returned yesterday from a holiday where we rented a car from Goldcar for 1 week. Whilst we did have a puncture for which I am happy to accept the charge there is a very serious issue which I feel needs to be addressed by your company. In the last hour we have received a charge for 150 euros for cleaning the car which is unjustified. I have listed the points below as to this reason:
• The car was not there when we arrived as was being used for collecting child seats from some other location
• When we received the car neither the outside or the inside of the car were to a level of cleanliness we would normally expect from a car hire company but as my family was on a beach holiday this was not particularly an issue to us.
• When we accepted the car there was no where to record the lack of cleanliness of the car on our form and we were not asked to comment on the level of cleanliness when we received the car.
• It was never spelled out in English on the contract that we would be charged 150 Euros for a clean (in a similar way to the fact that it is advised that we are required to return the tank full).
• The only issue with the car was the need to vacuum the sand out from the car, which as I had previously said already had sand in the carpet.

I therefore am not happy to accept this 150 Euro charge and I will dispute this to the best of my ability if this charge is taken from my credit card.

I am also extremely disappointed in the way we have been treated by Goldcar in this matter. I would be grateful if you could resolve this matter at my earliest convenience and explain how such a situation could arise.

When I picked up my rental car from Goldcar (Contract [protected], Customer Code [protected]) on 12/08 from Verona Airport I was told by the staff member that despite having private excess insurance she would not be able to give me the car I paid for unless I either took additional insurance for 199.95€ or she would have to take a deposit via my credit card of almost 4000€. When I told her that my limit was not high enough for the deposit she was unsympathetic and said I could call the broker I used. I felt I had no option than to pay for the insurance I did not need nor want as it was Ferragosto, I had been up since 3 AM, and my mother was waiting for me to pick her up.

I rented a car between 2pm on July 26 and 2pm on August 7 and returned it early, on August 7. I have since been charged 80 euros for 'late return'. This is not true, and I have a breakdown information form (for a flat tyre had) signed, dated and timed by staff at the Rome office, proving that it was returned at August 7 at 11.50am. I called Customer Services and was told to open an 'incident' on the Goldcar website. I did this and the reply simply said, "The vehicle was retuned late without prior agreement, 08/08/2018 17:06:09" which is simply not true. I did this twice and got exactly the same reply. In addition, I have an invoice from Goldcar for the charge which is dated August 7 - the day BEFORE Goldcar said I returned the car. This is obviously a mistake by Goldcar or simple theft.

I have found my experience with Goldcar to be nothing short of a joke.

From a hidden charge (£296.67!) that we were only advised of upon collection of the car purely because we taking the car outside of Italy to Slovenia, which was I ly payable by credit car, to not getting the car we booked, and now discovering we have been charged an extra £70.32 for totally undisclosed reasons.

There is no contact email address to even query this.

I've just returned from Alicante and returned my car in exactly the condition I would expect after 12 days normal usage only to be told I've been charged €30 for specisl cleaning? I was never told by anyone that the car would require a valet before returning or that I would be charged for cleaning and the T&Cs I was given were all in Spanish. Can someone please tell me why this charge has been levied? I would like an immediate refund and this matter resolved.

We hired a car booking reference number [protected] from Malaga Airport on 1st of July until 16th July under name AnnJane Thompson. On the 6th July we got a puncture in tyre and on further inspection could see that this tyre had already been repaired. We spent the whole day trying to get through to road assistance and eventually had to ask customer service to put us through to speak to someone. Road side assistance came to our villa that evening and explained car would need to go back to depot and we would have to travel back to airport to pick up another car. This was a waste of a full days holiday, also to give me a car that tyre had not been changed after it had been temporarily fixed is not good enough and no spare tyre or tools to fix puncture in car is not acceptable. It would make me think twice about using your company again as sending families in cars that are not safe is unacceptable. I would like to hear your thoughts on this matter.