Dear Lance Trenary,
I hope this letter finds you well. I am writing to bring to your attention a concerning incident that occurred at one of your Golden Corral establishments, and I believe it is imperative for you to be aware of the experience my family and I had.
On November 25, 2023, my family and I visited the Golden Corral located at 3920 Willian Blvd, Kenner, LA. Unfortunately, our experience was marred by the behavior of the store manager, Diane. I regret to inform you that she exhibited a level of rudeness that was both surprising and unacceptable.
I believe in the values and reputation that Golden Corral stands for, and it is disheartening to see such behavior from a member of your management team. I am confident that this incident does not align with the standards of service and hospitality that your brand is known for.
To provide you with a comprehensive understanding of the situation, I kindly request that the district manager contact me at your earliest convenience. I believe a detailed discussion of the events will allow for a fair assessment of the situation and help implement any necessary corrective actions.
I appreciate your prompt attention to this matter, and I trust that you share my commitment to maintaining the high standards Golden Corral is known for. I look forward to a swift resolution and am hopeful that steps will be taken to prevent such incidents in the future.
Thank you for your time and consideration.
Sincerely,
Doi Majors
[protected]@gmail.com
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Desired outcome: I would like the distract Manager to contact me for further information, so that I can discuss the incident in full detail and let him know what outcome I am hoping for