Carl's Jr.’s earns a 1.3-star rating from 534 reviews, showing that the majority of fast food enthusiasts are dissatisfied with their meals.
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wrong meal
Ticket number #85 order Id: [protected] to go! I order CBO CA DBL CHSBGR for $5.99 and SM CBO GUAC BAC CHS for $9.39. When I got home in the bag was 2 CA DBL CHSBGR. NO GUAC BAC CHS. That why we stop going to Carl's Jr. I really wanted to try GUAC BAC CHS. We live out in the country and both in our 70's. Almost every time we go to Carl's Jr, they screw up our order and Carl's Jr. is too closer to us!
Dissatisfied Customer,
Mary Jilcott
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Pros
- Wide variety of burgers
- Innovative menu items
- Drive-thru convenience
- Charbroiled cooking method
- Frequent promotions & deals
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Cons
- Limited global presence compared to rivals
- Menu lacks diverse healthy options
- Perceived as less innovative in fast-food sector
- Higher price point than some competitors
Carl's Jr. Complaints 533
Single agnus famous cheeseburger
This is the 3rd time that this has happened! On 10/30/2024 at 1:14:34 pm I ordered a single Famous Cheeseburger, minus special sauce, plus 1 slice of swiss cheese and 1 medium beverage to be picked up by me asap. I went and picked it up and got home and took a bite out of it and I knew right away that it wasn't right! So I inspected the sandwich and found...
Coke was only gas, drink was bad
May 4, 2024 3:01pm Order : [protected] We went to buy some takeout combos at this location and everything was fine except the coke had no gas and not taste so we were not able drink that beverage. It would be good for you to test every so often because we pay an expensive lunch and not be able to drink the beverage its really is bad. So didnt have a chance to enjoy fulling my combo.
Read full review of Carl's Jr.cashier treatment no fair
Today, according to the receipt of my order 320624, time 4:47, I ordered by drive through, when I arrived at the checkout with a lot of imposition, the person at the checkout told me that the next time you should tell me that you have a coupon, I asked him What was the difference of not telling him, he answered me is that I am working at the cashier but if...
Read full review of Carl's Jr.Is Carl's Jr. Legit?
Carl's Jr. earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Carl's Jr.. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Carlsjr.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Carlsjr.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Carlsjr.com you are considering visiting, which is associated with Carl's Jr., is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Carl's Jr. as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
Carl's Jr. website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
Carlsjr.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- While Carl's Jr. has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 6% of 533 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Carl's Jr.. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Poor customer service/ wrong order
It was Saturday at 3:41 p.m. the store #1101506 which is in Tucson, AZ on Grant and the freeway completely messed up my order. I ordered 4 of their chicken sandwiches, 2 with tomatoes and onions and french fries which were never even included on the order. However when I received them they were all the same just plain. I tried calling the store because by...
Read full review of Carl's Jr.Employee shortage affecting service
March 12, 2024 I stopped at Carl's Jr, 829 S White Sands Blvd. in Alamogordo, NM. There were 3 customers including myself attempting to place a food order. I arrived about 9:30 am. It took approximately 20 minutes to give my order to the employee at the register. The employee whose name appeared on my receipt was Christian V. He was extremely busy doing the...
Read full review of Carl's Jr.Sandwich
Went to Carl's Jr for lunch today February 22nd 2024 got a lunch combo the bread on the hamburgers tasted like it was 4 days old hard stale got an order and onion rings for $4.49 and there's only four onion rings and that meal what kind of deal is that that to me is a rip off for that kind of money Joe ferlito 7541 gallant circle citrus hts ca 95621
Read full review of Carl's Jr.Sourdough burger with bacon
Went to the Carl's Jr on Cypress avenue in Redding California ordered a big Carl and a five piece chicken strip meal and the sourdough Burger get all the way back home get the food out and my burger doesn't even have a Patty on it so I called them go in and have it remade and they sit there and say oh never in my life have I not put a Patty on the burger like trying to say we were lying when we go in there almost every day at least three or four times a week we eat there
Claimed loss: Well for one I wasted my time and my gas to have to go all the way back to have my food remade
Desired outcome: I'll be happy with just a free meal or something I guess and maybe they need to talk to their employees would be nice about their customer service
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Discrimination/defamation
on 12/9/2023 at 10:17 AM I entered the drive thru and place my order, asked the order taker if I can place a second order, she said no, I asked to just add the extra combo to my original order. When I approached the window and paid for my order, cashier asked to pull to the front, to which I refused, I did not had a complicated order it was breakfast time...
Read full review of Carl's Jr.Last order
I asked for extra opinions on two California classics and wasn’t told that there was an extra charge for the onions or I would not of ordered them. My fries were cold. The oil was oil also needs to be changed as the zucchini didn’t taste good. The bun was also somewhat stale. Usually your food is better. Unfortunately the only thing that meet your standards were the drinks. Store number 1100640 order number 309832 Thank you
Read full review of Carl's Jr.Charging a higher price than what is listed on the menu
Dec. 4, 2023 I ordered a Guacamole Bacon Cheeseburger COMBO plus another item, paid, and then began to wait for my food. The combo was listed on the menu as $14.59. When I looked at my receipt I noticed that I had been charged $18.08 for the combo and when I asked the order taker started talking about how it was a problem she knew about and offered to...
Service
Store number 1101536 order number 212643! While going in and placing our carryout order we felt very discriminated towards or judged or racially profiled towards from the person who took our order and who seemed to be running the floor and drive thru etc at the time! It happened at 3:16 pm on a Monday, we were only people in line at the time but a few...
Read full review of Carl's Jr.Senior discount
Stopped at one of your restaurants for lunch today and when I requested a senior discount was told that that can only be applied if items are ordered alacarte and not if ordered as a meal! This policy makes no sense if a discount is offered it should apply to ALL orders or NOT at all! It is bad enough that we seniors need to ask for the discount each time...
Read full review of Carl's Jr.Services
Did an order on the mobile site and it went to the wrong store. They cant even answer the phone to cancel it and the store we thought it went to told us they can't do anything about it. So we were out the free sandwich and the fries we paid for because no one can do anything. The app is horrible. The other food we got was disgusting. The fries, onion ring...
Read full review of Carl's Jr.Service
I was placing an order when the clerk with a rude voice of tone told me to wait, and she went to the drive up after a while l ask a question about the breakfast she continues with the rude response she called my order she never brings the order to my table and another order for another customers she did this happened it on 11/16 23 order [protected] 7:01 am Patricia R
Read full review of Carl's Jr.Los Lunas Location SW Main / blatant disregard
Employees or even the manager on shift have put meat on several orders of mine, when I chose either the beyond “beef” plant based option, or I placed a similar order for breakfast explicitly putting no protein or meatless. Each time someone or thing manages to put not only meat but pork on my sandwich or burger. I’ll never ever eat here again based on these...
Read full review of Carl's Jr.Coupon discrimination for famous star burgers
On 11/12/23 my daughter and i went to Carls Jr. #1102340 with a mailed coupon sent to us for 2 famous star burgers, buy1 get 1 but was refused the deal, BECAUSE i am a vegetarian and wanted the beyond burger, now i realize you are charging me more for vegetables and trying to be healthy, so my guess was i would pay for the more expensive burger and get the...
Read full review of Carl's Jr.Food I ordered
I did your app on line for the 1st time and order some burgers. I ordered 1/2 price guacamole bacon angus burger, there was no cheese or bacon on it they didnt even use an angus burger but used a smaller size burger instead and lots and lots of lettuce almost enough to make a small salad. I also ordered a california classic double. I got 1 burger patty no...
Read full review of Carl's Jr.Cheesy bacon Angus x 2 combos
I ordered 4x large double cheesy Angus combos and I got 2 x burgers that I don’t know what they were but they weren’t large double cheesy magus’s because we all compared burgers and they were different. Now I feel like I have spent too much money on your food to just let this slide $100 dollars just for four combos I expect to get what I ordered for $100 an order so I am very aggravated by the attempt to just give us any old thing in our burgers. Which was last night at 03/11/2023 9:52 pm. Maybe they might validate making our order out of the leftovers of what they had in the kitchen but I don’t think that is good enough seen as I paid actually $125 dollars for my food. If you don’t remedy this I will not come back to your shop I will drive to any other carls jnr in sth Auckland.
My name is Chalamayne Kanara
Cell number [protected]
Claimed loss: 46.98
Desired outcome: Refund or replacement
Manger at the la junta co store
She is rude as hell and won't give me her name she is a short Mexican lady on the heavier side she has told me that I didnt order some things and I did and she has been ever so rude with me when I go back or call about the missing food from my orders I feel she needs to find herself another job where she isn't in customer service and if she doesn't get fired I'm going to go probably higher than this
Read full review of Carl's Jr.Manager coming in 1 hour late leaving his employees in the dark
Manager coming in an hour late leaving his employees in the dark, when he finally shows up and asked about this he starts laughing when we push him a little further as to why he's a manager and leaves his female employees in the dark which they come in on time and why are you laughing about your tardiness, and why the attitude? He's around 25 years old and...
Read full review of Carl's Jr.About Carl's Jr.
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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website.
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3. Writing the Title:
- Summarize the main issue with Carl's Jr. in the 'Complaint Title' field.
4. Detailing the Experience:
- Provide detailed information about your experience with Carl's Jr.
- Include key areas such as transactions, nature of the issue, steps taken to resolve, personal impact, etc.
5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint.
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6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
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Ensure to follow these steps carefully to effectively file a complaint or review about Carl's Jr. on ComplaintsBoard.com.
Overview of Carl's Jr. complaint handling
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Carl's Jr. Contacts
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Carl's Jr. phone numbers+1 (877) 799-7827+1 (877) 799-7827Click up if you have successfully reached Carl's Jr. by calling +1 (877) 799-7827 phone number 2 2 users reported that they have successfully reached Carl's Jr. by calling +1 (877) 799-7827 phone number Click down if you have unsuccessfully reached Carl's Jr. by calling +1 (877) 799-7827 phone number 0 0 users reported that they have UNsuccessfully reached Carl's Jr. by calling +1 (877) 799-7827 phone number
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Carl's Jr. emailsmediarelations@ckr.com100%Confidence score: 100%Supportaccessibility@carlsjr.com77%Confidence score: 77%
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Carl's Jr. address6700 Tower Circle, Suite 1000, Franklin, Tennessee, 37067, United States
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Carl's Jr. social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 31, 2024
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