GoodRx
Reviews and Complaints

I checked prices on your website and found a cheaper RX at a different pharmacy with coupon price point of 116.00 Went to the CVS listed and they told me the price was 370.00 Thought that this was a scam as I then had to recall my MD and have the RX sent back to original pharmacy. I could understand a few dollars difference but plus 250.00 seemed way of base.

My wife takes Danazol, and we checked around with GoodRX, and the Meijer store that recently opened was a third of the price. This adds up over a years time.
So we moved her prescription to Meijer, and the next month went in for her refill, and the price went way up.
Meanwhile, we felt bad leaving Kroger with a medicine, that nobody else in town likely takes.
So now, she has gone back to Kroger again...
I feel like it was a bait and switch just for Meijer to get us as a customer. This was a dirty trick, and we won't be falling for it again.

They don't honor GoodRx prices and I was told your prices are suggestions. I had to pay double what you quoted. I am a senior and on a fixed income so I was excited about saving a bit of money on my prescriptions. I moved one to another pharmacy nearby and thank God they did honor the GoodRx price. I even joined Walgreens prescription club but save and had I known this, I would have kept that money. Needless to say, I will not be renewing that membership. I'm not a happy senior right now.

I tried to use a coupon for a discount for a prescription at a drugstore.They didn't accept it.They said those coupons were only suggestions.Why have a good rx card then if the coupons are no good?A disappointed customer.

How is GoodRx 80% discounted?

BD Pen needles Ins 94.60 QTY 200 Goodrx 50.93

Victoza Ins 45.00 QTY 9 pens GoodRx 1043.21

Lantus Ins 45.00 QTY 15 pens GoodR 213.24

I received a free trial for their good rx gold. I never saved a dime with the gold version. Not one medicine did I ever receive a discount on through the gold program. The gold version was cancelled way before the trial was over, yet I was charged for the worthless membership. I want my money back. Do not do the gold rx. It doesn't save you money at all and charles you a monthly fee even when you do the free trial.

Good Rx advertises Levothyroxin 25mcg at Walmart Pharmacies as one month for $4.00. This is not the case. I have attempted to get this price at three different Walmarts in the MSP area. Price actually rings in at $14-28. Regional price info needs to be more accurate. According to one pharmacist, it has something to do with a MN law preventing pharmacies from selling Rx below actual cost.

I looked up pricing on a new med last week and was shown a coupon for $8 and change at my Walgreen's. When I presented my GoodRX card I was told it would be $18 and change. So I gave them the coupon, and they told me it would be $14 and change. Pretty lame! I found out the $8 and change was for a specific manufacturer that my Walgreen's did not have. No where on the GoodRx site or coupon did it mention that it was only for a specific manufacturer. And why my card was more than the coupon code is a mystery. I wonder how much money I have been wasting by only using my card?

Also there seems to be no way to contact anyone electronically. There is a link ("Submit a Request Form") on their "https://www.goodrx.com/about" page that takes you to a basically blank page (https://support.goodrx.com/hc/en-us/requests/new).

Our dog, ZAK, takes two medications to control seizures. Phenobarbitol and Keppra XR. We usually get his medications at Kroger Pharmacy and use the GoodRX coupons no problem. Recently, Keppra XR is not available (anywhere at any pharmacy) until December. Humans and Pets are having problems getting this medication, Keppra XR. Without a coupon, Keppra XR runs OVER $570.00 for 180 tabs (750 mg). I found a supply of Keppra XR at CVS Pharmacy (store#7156). CVS pharmacies do not honor GOODRX coupons for pets. IF the SAME coupon was used for a DOCTOR prescribed Keppra XR order there would be no problem BUT since the prescription is VET prescribed for Keppra XR CVS Pharmacy will not honor GOODRX coupons.

I started using GoodRX coupons and recently downloaded a coupon to use. As a result, I have now been bombarded with advertising. It's awful. I play an online Soduku game and after every game a GoodRX ad takes over and has no close down option. This happens over and over again. It is so obnoxious that they have lost my business. I will now go to a mail order prescription company instead.

I ran up the prices in my area for 540 capsules of Gabapenin. I take 6 capsules a day and this is a 90 supply. Walgreens was the cheapest at about $21.00. I drove 10 miles to my local Walgreens and they wouldn't honor your coupon. The wanted to charge me $99.00. This Walgreens was on Forty Foot Road In Kulpsville, Pennsylvania. I then returned home and printed another for Giant Pharmacy that was about $26.00. I went to Giant and they honored your coupon and price for 540 capsules of Gabapenin. What's up with Walgreens? Did they mislead you on prices to attract customers?

GoodRx is missing my medicare Plan D . I have the Wellcare Value 2019 plan. they list only the other Wellcare plans. I have called about this and get nowhere. I cannot use there online contact page as they insist on information that is not pertinent to my questions. Their contact is only asking about filling prescription problems.
Thus their site is useless to me for a full price comparison. .

I went to Good RX for folic acid. The site said Walmart sells it for $4.00 for 30 tablets. When I got it from the Yuma Foothills Walmart in 32nd Street, they wanted $7.00. When I showed them your price they said they didn't have that brand of folic acid. The pharmacist told me to complain to you and also to Walmart and then let HIM (Robert) know what the results are.

Good RX sent an email several days ago stating it will now be available on Amazon Alexa and Echo and had a link to its blog which went into more detail. Well, Alexa and the Amazon Alexa app know nothing about this. Good RX customer service rep tried to explain that they are not Amazon, and condescendingly.

I am attaching a screenshot. Good RX disconnected when I asked for a supervisor.

Why don't these coupons work? Maybe I do something wrong? But I don't understand how someone can do something wrong because an algorithm is very simple. You buy any coupon you want, print it out and get a discount using a definite service within a definite time period till it expires. When I come to exchange the coupons, they tell me, that the coupons are no longer working. How is this possible and whose fault is this?

I went to the Goodrx site to check prices on my meds. I submitted my prescriptions to the pharmacist and told him I was using Goodrx to help pay for them. He wanted a card, which I've asked for and not received, and I told him I had the info on my phone. He told me to give it to them when I picked them up. When I went to pick up the meds they at least doubled the cost I had from your site. All the costs I had written down were quoted from Meijer's pharmacy. I gave them 9 items that should have been under 100.00. They tried to charge me 93.+ for just 5 of them. 3 of these were stated as being only 4.00 and 2 others were less than 5.00 for the first fill. I and many others are on a fixed income and cannot afford a surprise like this. When I asked for the containers back so I could have them filled elsewhere, they had disposed of them and I now have to go to another pharmacy and have them call Meijer's to have my scripts transferred to them. I had previously had them filled at different pharmacies depending on the price quoted on your site. When I paid for them they actually came to less, not more than double. I hope you can correct this so another person is not lured in to their store.

I am extremely disappointed with www.goodrx.com and especially with their service. I mean with the lack of service. I sent them tons of emails and they never replied. I saw on different website that sometimes their representative replies, then why they continue to ignore me? I wanted to ask a simply question, but they really don't care and can't find 5 minutes to reply. Terrible!

We tried to buy some medicine from the website www.goodrx.com. We received the coupon and tried to use it, but the website refused to take it. It showed that the coupon was fake and the date was invalid. Seriously, it was the worst experience. We tried to buy without coupon, but the prices were rather high. Don’t order from them, because in result I won’t save your money. Be careful.

I had the coupon and decided to buy some medical supplies from the website www.goodrx.com. I choose the supplies and provided the coupon number, but the website didn’t accept it. It showed that the coupon number was invalid. It must be some mistake. I ordered from them, but decided to ask the seller about it. It was strange, but the customer services didn’t work at all. I’m waiting for the order, but the seller didn’t respond.