GoVets
Reviews and Complaints

I gotta say, I had a pretty rough experience with GoVets. I was trying to buy a computer part, and everything seemed fine at first. But then, out of nowhere, the website said the part was out of stock. I was pretty frustrated, but I figured I could just cancel my order and move on. Nope. Turns out, I got charged anyway, and there was no way for me to cancel. I tried emailing, texting, and calling, but I never got a response. It's like they just don't care about their customers at all.

Honestly, I'm not even sure if there are any veterans working there. I mean, it's called GoVets, so you'd think they'd at least have some connection to the military. But based on my experience, I'm not so sure. It's a shame, really. I wanted to support a company that supports veterans, but I guess that's not what GoVets is all about.

Anyway, if you're thinking about ordering from GoVets, I'd say be careful. There's no guarantee that your order will go smoothly, and if something does go wrong, you might be out of luck. Personally, I'm going to dispute the charge with my bank and try to move on. But I definitely won't be ordering from GoVets again.

So, I bought something from GoVets and it was a total disaster. I was so excited to get my item, but then I got an email saying it was out of stock. Like, seriously? How can they not know that before I buy it? It was such a waste of my time. I was so mad that I had to file a complaint with my credit card company. But, to be honest, they were really helpful. They gave me a total refund within 5 minutes of me contacting them. I don't know if they'll eat the charge or get their money back from GoVets, but either way, I'm glad I got my money back. I wouldn't recommend doing business with GoVets. They're just not reliable.

I received an item that was damaged upon receipt. The box was not properly taped up and the package did not have proper bubble wrap to protect the item. The refund process was a HUGE PAIN. First they said, a driver was going to come and pick up the item. They NEVER came to pick up the item. Then, they said that I could drop it off at ***. However, when I went to ***, they were very confused about the return. They said they do not accept returns from other online stores and the *** department is for shipping online. This company is FRAUD! I contacted them and asked for the contact information for the supervisor and CEO Tony ***. They refused to give me that information. I had to file a dispute on my credit card just to get a refund. Don't buy from them!

I had order wiring for our home, the company said it would be delivered 3 to 5 days. After I didn't get it. I then tried to call them, they put you on hold for a 10 minutes and hang up on you. so the only way to communicate with them is through a chat and ticket. So then I was told it was on back order should have it within a week. I waited. chatted again and they still didn't have it. So I said I like to cancel my order. Then I had to wait for the other company to say it was okay to cancel, that would take a week. Still hadn't heard anything. So I chatted again, and was told that the other company had canceled the order . Great I had thought. Wrong it is going to take another 3 to 5 days to refund the money into my bank account. and I just have to wait to see if it gets refunded.
Kathleen ***
Cleveland, Ohio

Another company that advertises items being "In Stock!" that doesn't have the item "In Stock!" They took my order and send they'd send an update and tracking number. A week. Nothing. I tried contacting them. Nothing. FINALLY through their 'Chat Support' because you can't call them I got someone who was less than not helpful then I got disconnected. Finally AGAIN I got someone who told me it's on backorder 4-6 weeks. They did the same thing that *** did the week before. These companies take orders in hopes you'll wait 4-6 weeks. Then they'll probably tell you another 4-6 weeks. Don't do it. I should've listened to the guy who reviewed before me, but I saw other good reviews and took a chance. Not worth the aggravation. Poor business practice. Poor customer service. Poor communication. None if I hadn't pestered them.

I received the wrong 1 gallon of paint, after waiting some time for it to arrive. Order for $32.57. I went through customer service, no one in person. Many different techs response to various e-mails. All automated, creating various ticket numbers. Same answers, I received Interior paint in white and the paint can says Interior. I ordered EXTERIOR. Their response was the specs say Interior/Exterior. That is NOT what the paint can specifies or anywhere on the paint can. Then they had me send a picture of the can. So I did. Still not getting anywhere and I requested a Refund. Needed to get exterior painting done way before May so I went elsewhere. Still going round and round with this company. Not doing business with them again and don't suggest any one else does. All this for 1 can of paint. No refund made. I work for a Veteran Program, certainly not treated like this.

I feel so stupid dealing with this site ***, I even read others comments, but had to find out on my own and order from them. I told them that the order was urgent and for a job offer. Nobody gave a dam, lost the work from home job offer, and not only that, they won't even come pick up the over $200 dollar order which was a desk for the job that I lost. So I lost the Job, and I can't even get the money back off the desk I ordered because they don't want to pick it up, and refund me my money. I even saw the guy to come pick up the order, he looked at my house and drove off. Please don't do business with these people man I'm telling you. I'm a vet okay, and if you don't believe me here's what your looking at if you do business with these people. You've been warned. The site will not let me post the communication between myself and ***.

Now have at it, and be stupid like me and order something from this site. Ill wait for your complaint on here because it' coming.

I placed an order with GoVets mid-day on July 9th, just after 12pm noon. I received a prompt e-mail that they received my order and that it was being processed for shipment. A follow-up message came in, that on July 10th my order was shipped it was supposed to arrive on the 12th. It didn't arrive as expected so I called and was told that it was delayed, after checking on it. I was told it would arrive on the 13th. It didn't. I called again. This time they said the order would be here on the 14th that the driver was behind schedule. It didn't arrive on the 14th either. Now, here we are two days after the initial delivery date and I am being told it would be here on the 15th. Worst of all . . . the order shows on their tracking form that my merchandise is right here in town and it has been here in town since July 12th! How can it be here in town for three days and not make it to me for delivery? I can think of worse places to waste money but this joke of a place is in the top five.

I've had a great experience with GoVets, both times I've purchased from them. Their prices are phenomenally low compared to other places I've shopped - and both the desks I purchased are great quality. Nothing bad to say about them at all! We love having such a great alternative to *** and the big box stores...We are even pleased with the shipping time - faster than we thought it would be. Our only issue was with the actual shipping company not giving us a heads up of when the desk would be delivered. Their website (SAIA) couldn't find the order every time I tried to check for the status of where it was; and then suddenly the driver called and said he was 5 minutes away. I was at work (30 minutes away) but luckily my husband was home at the time. However, if the driver had called an hour earlier or 20 minutes later, he would have had to wait quite a while for one of us to be home. Not GoVets fault, but maybe they can send that feedback on to SAIA? All in all, I love GoVets and will definitely purchase from them again!

I ordered a Printer on Nov 19, 2021 which said it was in stock. I was in urgent need for a printer. After sending messages inquiring when it was shipping, on Dec 2nd I received a message that they had no shipping info but she suggested in order to cancel I had to fill out the information form which I did right away and asked for the cancellation and refund. After doing that I was able to get a printer locally. Then on Dec 9th I got an email that the printer has shipped and received Dec 11th. Guess cancellation doesn't mean anything to them. I tried calling their phone number and always a 6 min wait and then hang up. Tried a few times and the last time it was a 5 min wait. Even the message I sent that day I received no answer. Of course they took my money for the printer almost immediately after I ordered. Paid $203.50 for a printer I cancelled. Need to inform Complaintsboard.com about this company. Very disappointed and certainly would never order anything again. My late husband was a retired US Army Col. so that was the reason I felt comfortable ordering from them.

Return Request date 12/21. THAT, is how long I have been waiting. I purchased a chair that was delivered "Open". After removing the contents of the box, I found that the hardware has been stolen. I made contact in regards to a replacement. I received an email of the refund which was over $100 short of what I purchased. I was told "no worries, I'll just have to key it all in myself. Then I'll get that pick-up date and refund right back over to you. HAH! I don't even remember the number of times, they gave me a new pick-up date. Not 1 single date was ever offered. Definitely wasted enough of my time with that. They never confirm with you a convenient date either, they just choose. Finally, I was told to just "leave the box outside". These people have NO clue what they are doing logistically. So, another pick-up date was promised and what do you know, no show! All of a sudden, on an undisclosed and random day, by an undisclosed person (no markings on the vehicle, no uniformed shirt) shows up and takes the chair. Of course I had to contact govets to see if they received the return which they did. It is now March 18, and still I have received no refund! Shame on you for treating veterans like 2nd hand hand-me-downs

DO NOT USE GoVets.com. Just had a less than pleasurable first experience with this company. I found a good deal on a Gerber Center Drive Multi-tool that had showed "in stock" with free shipping so I placed the order (Order # available on request) . After that, I received a message saying the the item was on backorder. I used the Live Chat since there is no customer service number where you can speak to an individual (big red flag!). Despite telling you how they communicate with their suppliers all the time to keep an up to date inventory, they had no idea the item wasn't available and I had to wait overnight for them to verify the backordered status and they cancelled the order. I do have to say that the Chat reps were polite and courteous. Who does business like this? Who makes people jump through hoops when it's no fault of the customer? GoVets does. Integrity doesn't appear to be a founding principle here. I've read too many similar reviews for this to be a one off event. It's how they do business. How do they have any repeat customers? It's ironic that they have Customer Support and Returns as two of their selling points. Save yourself the hassle and buy from a reputable company. P.S. - I am a Vet that was using this site to help other Vets and I still felt the need to report this type of practice. Sad.

GO VETS is just another dumpy, Schlock outfit run by Schysters, profiteering off of the name our beloved Vets, and it (they are) disgusting. I bought an item which was represented as being "in stock" (in fact I wanted to buy two, but only one was noted as being left in stock). All post transaction representations were, thank you so much for your business / order supporting our vets, blah blah blah and it's being processed, ... etc. I have been awaiting the item for two weeks as it was immediately billed to my credit card with no indications of delays. I contacted GO VETs who advised that the item was to be restocked in March 2022 and it would be 5-7 business days beyond that before I could expect delivery. I purchased it at the end of November !

I never authorized payment of an out of stock item, AND was NEVER informed of its out of stock status; and yet after doing the leg work to investigate what was going on, I had to fill-out a special form online after creating an account with GO VETS in order to "Request" a cancellation."

BE WARY! I will likely be contacting my credit card company if I do not see a change in the refund status immediately. My sincere advice is to stay away from these businesses fronting themselves as big supporters of veterans and playing on your emotions, just buy from *** - TRANSPARENCY, NO , NO HASSLES, FREE RETURNS and NO WAITING! The good news is, I won't have the hassle of returning an item to GO VETS!

I ordered a color laser printer from GOVETS because they were the only one I found who said they had this particular printer in stock and at a lower cost than other places.

I had never heard of GOVETS but as an Air Force retiree I thought I would give it a try. After paying for the printer I surfed around and found this Complaintsboard.com site but was pretty worried when I read the reviews; there were so many negative reviews I began to wonder if I would ever receive the printer or maybe wouldn't see it for months.

I received an email on Monday (I had ordered it Friday evening) saying my purchase was being set up for shipping. Pessimistically, I thought that I wouldn't hear of it being shipped for a long time but was surprised when I received an email the next day saying the purchase had been shipped with a tracking number from UPS having an arrival date of Friday (yesterday) before 7pm. To my surprise, it showed up around 3pm.

Because of all the negative reviews, I just had to say that in my case, things worked out great. Cheap price and free delivery that took a few days because of ground shipping from the other side of the country, Most other places selling this printer were out of stock. *** had a few but they were priced over $120 more (I thought they could this because of supply and demand from my Econ 101 class). Some vendors said that the printers were probably in a container on the 60+ ships waiting to unload their cargo at Los Angeles/Long Beach Harbor. No one was taking adding to their waiting list.

Now to set the thing up on my home network.

Not a good experience at all. Not once, but twice. I ordered a surface duo bumper case that showed being in stock. Two months went by, still says awaiting shipment. Finally after being told five times, that the supplier was getting back in stock, I got fed up and requested a refund. It took a week, but I finally got refunded. Against my better judgement, I decided to give them one more try as I'm a veteran and wanted to support this company. Seems like deja Vu all over again. Ordered, on the third of January. It's now the seventh, still saying, as usual, awaiting shipment. I really don't look forward to the item ever being shipped at all. Everything is always awaiting shipment. You shouldn't list an item in stock if you have no idea what's going on. This is really bad business. I have given up hope of ever receiving this item and will request another refund. I have ordered items from the other side of the country and they have arrived in the days. This item is still awaiting shipping and they don't bother to try to speed the process. I don't think they know that the stuff they list even exist. Stay away from this company. As a veteran who was hurt in battle, I'm offended that they would use veterans to promote such a bad business. I'm not the sharpest knife in the drawer, but here's some business advice that may help you in the future. Before you list and show an item as in stock, make sure you have it on the shelf. If you don't know the status of and item for sure, don't list as in stock and most importantly, don't take people's money and hold it for two or three months while still showing awaiting shipment.

I ordered a single item on January 22, 2022. It was a crockpot. On February 5th, I received a notification from GoVets Support that states the following: ---------- We are contacting you regarding GoVets Order#: . We see that your estimated delivery date has passed. However, we do not show that we have received shipping confirmation for your order. We are truly sorry, for this delay. We have contacted our supplier to get an updated estimated delivery date for your order. We will be reaching out to you within the next 2-3 business day with an update. Thank you for choosing GoVets, -GoVets Support ---------- I replied back the next day thanking them for the update, and very explicitly letting them know that I was honestly getting a bit worried as the crock pot is for our wedding, which was 20 days away at the time. We ordered through GoVets because of their promise of shipping it to us in a couple weeks, more than enough time. We even paid $20 more for it than we would have elsewhere (we wanted a specific one) just to get their shipping guarantee. In my response on 2/6, I asked if they thought we'd be able to have it in time. I didn't hear anything. I asked again for updates on 2/8, and still nothing. We couldn't find the crockpot we wanted anywhere by this point that would get it to us in time, so we had to just get what we could get, which is very disappointing. Suddenly today (2/18), I received an update from GoVets. Nobody contacted me, but rather, they just silently cancelled my order. They didn't reach out to say why. They didn't even reach out to simply say that it happened. They didn't ever respond to my worry about my wedding. 13 days after they tell me there are shipping delays, and they don't even have the courtesy to tell me that they cancelled the order 8 days before my wedding. Part of us still hoped that it would make it in time, but thanks to the AWFUL GoVets support, obviously that's not the case.

Go Vets is a joke. I ordered material on-line and they charged my Credit Card immediately - I asked (and have the text) about the "Free Delivery" and was told less than 2 weeks. The order placed in November and I expected the material by Thanksgiving. When I inquired about the shipment - they sent me data from the shipping company stateing it was shipped. Then item did not arrive - attempted to track the package - then told by Go Vets that it was lost, asked for them to either replace or refund the money. I told them I needed this 2 Inch RGC for a project, and I could acquire from *** or *** locally - so provide refund or resent the item. Nothing but a royal run-around. I had to file a complaint with *** in January to get AMX to force the vendor to return the money. Now GO Vets claims that they could not honor the price - so it appears that this entire experence is nothing but a lie. I plan to inquire with the Florida DA as it appears that they took my money and now would not honor the price - but held up my money for 2-months with empty promises. Company is a fraud. Now price is 163.99 - not the quote of 66. Item is 90 dollars at real companies - buyer beware - I hate companies (like this one) who claim to be vet owned and then advertise items at a discount - then dont deliver.

Your request (***) has been updated. If you would like to follow up on your request, please visit our "Get Help" page on GoVets:
govets.com/get-help

Alternatively, you can contact our support team by chat or phone. Our phone and chat team are available Monday to Friday from 9AM to 5PM EST.

Start a chat by clicking the blue button on the bottom right of our "Get Help" page.

Beth (GoVets Support)

Feb 4, 2022, 3:33 PM EST

Dear Rick

Unfortunately, we are unable to honor the original price for SKU 310-XXXXXXX. I am truly sorry.

Have a Wonderful Weekend

Respectfully,
Beth Schwartz
GoVets.com
​

Caroline (GoVets Support)

Dec 22, 2021, 1:35 PM EST

On February 20,2021 I placed an order for a Wardrobe Cabinet (Order #***) $357.07 was charged to my*** account. The product was finally delivered on Tuesday March 23. It was left at the curb of my home in damaged condition. The box was open and torn and the metal cabinet is bent and damaged. The assembly it requires is impossible. I contacted GOVets Support and was told to provide pictures as proof to facilitate a return and this could be resolved in a day or two. I provided the necessary proof and also requested advise on how to deal with this product left at my curb ( it is quite heavy ). I was told not to worry as the pictures were enough. I have since contacted Support two more times and both times have followed the same path of information exchange with no resolve to the return. I got further this AM with a promise of a shipping label to be emailed , but just contacted them and back to the start again. I want a refund and the product pickedup

I placed an order with Go Vets on 9/8, their delivery provider arranged for delivery on the 17th. When the shipping company arrived they were missing 3 of the 4 desks I ordered. The driver called his office and they acted less than concerned that even though the driver had the invoice for the missing desks it wasn't their problem and to call Go Vets. I did then call Go vets and was told they would "look into it" and email me. The only reply I received was a duplicate email that said my order had shipped. I called again as was again told they would "look into it" and email me. Still nothing more than a repeat email that my order shipped. I also kept getting emails to review the quality of the desk I did not receive. After giving it a bad review due to not receiving it they emailed me asking what I wanted to do about the situation since it seemed my order was "lost". I replied that I still needed the desks as my office was opening in a week. Again no reply, no desks and no refund.

Late delivery, no tracking provided, very poor customer support Ordered a desk for $248 on 12/17, got an email saying it was going to be delivered on 12/21 with no tracking information but a link to view tracking. When clicking on the link all it say is: GoVets Purchase Order *** Delivery Status: Normal Delivery Destination: LINCOLN,NE Delivery Date: 2020-12-21T11:58:05.0-05:00 I requested a tracking number on 12/21 with their support and never got a reply. I checked on the support ticket the next day (12/22) and they had closed the ticket with the response "*** has already shipped out" with no other information given. I have checked my Credit Card account and they have taken the money from me. This is the 2nd day after the promised delivery time, with no update on where my package is or a tracking number. Or any other information than: "its been shipped" Is this how a "Veteran" ran store is shows its true colors by treating the people who support them and give admiration by ignoring request and taking their money without delivering on their promise or answering a simple question?

I have been trying, without success, to get an order cancelled since the day after I placed the order. On Dec. 22, I placed an order for a equine mounting block that was to be shipped out on Jan. 12th. I called the next day (Dec 23rd) to cancel this order. I received confirmation Dec 23rd and Dec. 24th that GoVets was reaching out to the supplier to confirm that the order was eligible for cancelation and that they would follow up with me in 1-2 business days. I received this same email on Dec. 26th. Dec. 28th my credit card was charged the order amount. I called their toll free number Dec. 30 to speak to a representative regarding the cancellation issue. The representative stated that the issue was being referred to their order specialist and that I would receive a response the next day. I called on Dec. 31st after not receiving any communication from the company and received the same response except that I would hear back from GoVets the same day. I have not received any response from the company regarding the cancellation status. The order page states that the item in non-returnable but does not mention an order can not be cancelled.

Have not received credit back on card after returning item Item ordered: stair treads Received but was not as pictured so we could not use them Credit card purchase $707.56 (532.60 for items 157.94 for shipping) GoVets order number:*** Ordered 3/1 Returned 5/19 Sales Reps- Ben, Trevor and bwashington Explanation Ordered item online from GoVets on 3/1 for $707.56 (532.60 for the item & 157.94 for shipping). Received item and it was not as advertised on their website. Immediately tried to get an RMA to return. After HOURS of on line chats and phone conversations with Ben, Trevor and bwashington,since at first they were not willing to give me an RMA, Finally received RMA from Global Industries on 5/12. Sent item back on 5/19. Called in Global Industries in June (Brianne) and item was shown as received by warehouse and asked about credit back. Have called several times to Global Industries to ask where my credit is.Yesterday (Sandy) the accounts person at Global said a credit was given on 6/18 for the price of the item (532.60) but that credit did not come back to me. Have not received credit back from GoVets for shipping and item cost.

Order number***. I ordered this product on 1/19. Everything was showing in stock and per the website should ship within 1-2 business days. I waited a week with no notification that my status of my product changing. The status of my order has always been received and has not ever changed to "processing" or anything else. I contacted their customer service 3-4 times regarding the status of my package and all I was told was that they would "reach out to their supplier." At one point I was told that there was a temporary backorder. At this point I submitted a cancellation request on 1/29 under the subject of "received a notice for backorder and desire to cancel the order." I reached out again today 1/31 as I was told the "supplier" would have to reach out to them to tell them how long the delay is. All I keep getting is that GOVETS does not know what is going on and that they are submitting "requests for updates" and out of all the requests they have supposedly sent I have not received one clear answer. I also notified the customer service rep today 1/31 that I submitted a cancel request due to backorder and he told me they do not accept that and I need to submit a plain cancel request for the order which would start the 2-3 business days the "cancel request" takes to process over. At this point, I know the product is backordered and I just want a refund and to cancel my order because I have lost faith that anyone actually knows where my order is and it was expensive ($436.12).

December 28 I placed an order for 10 Belt Racks. SKU: ***. The amount was 191.10 plus 12.71 tax for a total of $194.25 with free shipping. I paid with my company credit card. The order was shipped December 29. The order was delivered by *** on December 30. When I opened the box there were only 5 belt racks inside. I tried to contact the company by phone to report the shortage but was unable to speak with someone directly. I went to the website and started a chat with Luke. Advised him of the shortage error and that's when the run around began. All I wanted was for them to simply send me the 5 belt racks I was shorted. First they didn't want to believe that a mistake occurred. Then they wanted photographs, Then they told me they had to contact their supplier. After getting the runaround I just wanted a refund for the missing items. That was when I learned that they were simply the middle men in the process. All I know is that they accepted my money for the order and it was filled by a 3rd party. They got my money but putting the problem on their supplier. The shortage is between them and their supplier. My issue is your the one that got my money, I paid you not your supplier. I was led to believe I was dealing direct. You need to refund me my money for the 5 belt racks I did not receive and take up the issue with your supplier. I requested supplier info so I could contact them and was denied because they said they were not allowed to give out supplier info.

This outfit will not answer phone and sends e-mails which have no relation to my order that I received from them damaged. I am getting the run around Please ReadI have not asked for a quote. I need a damaged tester replaced. Come on folks . Stop giving me the run around. You have sent me two different ticket # *** . *** was the second ticket # you sent me . Which has nothing to do with my ( Order #*** ) The original ticket was ***. Please look through your records. The Order #*** on 6/03. That's been a month ago. Your service is very Bad. I have waited way too long to get this item taken care of. I have received 18 emails from you since 6/3. No replacement for damaged tester. Just credit my pay pal account and I will not do any business with Go Vet ever again. This is the worst service I have ever had from anyone. And you hide under VETERANS. Such a shame. Please make this good Now. It has been way too long. I am getting the run around from you. I have sent pics and described the issue. You have records of this. Come On now. It has been too long This has no connection to the product I bought. Order # Order #***, Placed on June 3 at 11:29:09 AM EDT. Would you Please send me another or credit my *** account. Another is fine, But it has been way too long. I may have to contact *** if this is not corrected very soon. This Global Industries thing you sent me has nothing yo do with me or anything I have ordered. Is Complaintsboard.com who I need to contact? I hope you don't treat all vets this way. This is terrible

On 1/17 I placed an online order with GoVets, paid for with a $100.00 gift card, for a radio on order#XXXXXXXXX for which I received a confirmation the same day saying the expected ship date would be 7-14 business days. The product was on back order, which was okay with me as I was willing to wait. The order total was $99.24 so I threw the gift card away. On 3/2, I sent an email inquiry requesting an order status update. On 3/12, I finally received a response from Beth saying they would check into on ticket#XXXXXX. On 5/16/201, without any prior communication, I received an email that they had cancelled the order and had issued a credit to the gift card. I immediately replied that I no longer had the gift card and had they advised me of the order cancellation, we could have possibly made other arrangements for the refund as maybe a check request. After several phone calls, I was told this had never happened before and that they had sent the matter to their accounting department for resolution. I suggested they just charge the gift card again and then send me a check. After several phone calls, I was told it was still with accounting waiting for approval. Their story was always that it was with accounting but I couldn't speak to anyone in accounting. At this point I feel like they ripped me off by their poor customer service and lack of communication. I bought from this company because I am a vet and they are supposedly veteran owned. This whole thing seems like a scam to me and I just want my $99.24 back. Any help you can afford me would be greatly appreciated.

I tried to return a desk that was not as advertised. After 15 days of contacting customer service, the desk has still not been picked up for return. I purchased a desk that was advertised as the material being made of "engineered wood" but when the piece arrived it was particle board. The item arrived November 2nd at which point I contacted GoVets directly and they agreed to pick up the desk and process a return for a full refund. They told me the desk would be picked up the following day. I waited all day at home (I am a working mother of a toddler so this in and of itself is challenging) and no one came to pick up the desk. I contacted GoVets again and the same thing happened. They told me someone would be there the following day to pick up the desk. I, again, waited all day the following day at home and no one showed up to pick up the desk. This happened several times. Then I was told that someone would call me to arrange a date that worked for me to pick up the desk. I never received a phone call from a shipper. I then contacted a manager, Beth, at GoVets on a Friday afternoon (November 13th) who told me that she would email me her direct contact info (which she never did) and that she would arrange to have the pick up handled that weekend, as I informed her that I would be traveling beginning November 18th. It is now Tuesday the 17th of November and I have not heard anything at all from the company to pick up the desk in order to process the return. I am not going to pay for a product that is not as advertised that is well within my right to return, but unable to return due to the incompetence of a company to coordinate with a shipper.

GoVets shipped wrong item and took the funds from my account. GoVets refuses to provide a return goods shipping label and refuses to credit my account GoVets order *** June 16 ordered a 4' White partition SKU*** $232.41 with *** card. June 17 $232.41 was charged to my *** account. June 27 The item was delivered to my house by***, but it was not the correct item. The item received was dark brown and black. June 27 tried to contact GoVets numerous times by phone and online without any success. June 27 I submitted a GoVets form online informing them that they shipped the wrong item. I requested that they provide a return goods shipping label and ship me the correct item or credit my charge card account. June 29 tried to contact GoVets by phone and online again with no success. so I submitted the GoVets online complaint form for the second time. June 29 Received an email from Tyler (GoVets support) that they are reviewing. June 30 I sent email to Tyler requesting an update. For the next week tried numerous times to contact GoVets without any success. July 7 filed a GoVets Return Goods Request form online Return *** July 10 finally had an online typing chat with with a GoVets support person with absolutely no satisfaction. They refused to send me a return shipping label so I can return the incorrect item. They also refused to ship me the correct item. And they refused to credit my charge card account. The person I was chatting with told me that a supervisor was not available and they were going to end the chat. I can submit any of the above documents if required.

Rotten customer service and false information This company was chosen because of their Vet Support, free shipping, and they had the product in stock, so even if it cost more, it was worth it for both reasons above. I ordered on June 13, and GoVets confirmed the order that day, taking my $420.49 instantly stating they would let me know as soon as my order shipped and give me a tracking number. 13 days later I had not received any communication from GoVets, so I emailed asking what was going on. They replied the next day, June 26,2020 that: Due to unanticipated high demand, the item is temporarily delayed. We apologize for any inconvenience this may have caused. We will keep you updated on the status of your order. Estimated Ship Date:07/15 We understand that this ship date is a ways away. We would like you to be aware that you still have the option to cancel this order. They never said the item was on back order, in fact that it was in stock so I cancelled my order and asked for a prompt refund. They replied "We are communicating with our fulfillment team to determine if your order is eligible to be canceled at this time. We will follow up with you by email when we have confirmation. Once we have confirmed your order is canceled, we will process a refund to your original form of payment" WHAT? Fullfillment Team? ELIGIBLE? then I get this " Your request has been updated. GoVets support staff will review your request and provide a response within 1-2 business days." On day 3 I had to send another email requesting their decision. "07.03.20-Hello, we have been notified by our Supplier that this item is out of stock and not available for purchase at this time. As you requested, your order has been cancelled. Your payment has been refunded, and you can expect to see your refund processed back to your form of payment within the next few business days. Please use coupon code GOVETSDIRECT for savings of up to $25 off your next order on GoVets.com. Thank you! The GoVets Team (trg)" A few seconds later "Your order #*** has been updated with a status of Closed. " WHAT?! Closed? What about my refund? Is the check in the mail? What do you consider a few days? I know what you consider the "item is in stock" means. Anyone is welcome to my coupon code as I will never order from GoVets again, and if I were a Vetern, I would be ashamed of the reputation they portray.

Would like to be refunded for my order canceled on 08/14. Company has not responded to my status request other than a standard auto response. On 07/19, I ordered a shed from GoVets (Order *** On 07/21, I received an email stating that the status of my purchase was updated to "Processed," with an expected arrival of 08/03. On 08/03, I requested GoVets (through their chat) (request #***) that they contact me in reference to my order. I wanted to know the delivery status and who/when delivery would be made to ensure I was home to accept delivery. Benjamin through chat told me that he could not call right now, but we could chat. I asked the same information as stated in my original request. He stated that he just called the company and they stated it would be shipped today, but he did not have tracking information at the current time. He stated once he received an update, he would send it directly to me. I did not receive an update. On 08/06, I again requested a status update (request #***) since I hadn't received an update to my previous request. I received an email response that they had reached out to their fulfillment team and when they had more information they would send it directly to me. I again did not receive a response. On 08/14, I requested to cancel my order and be refunded my money via chat with Benjamin (Request ***). I told him that I was not please with the lack of processing of my order or the company's response (or lack of) with actual information on my order status (where it was and when it would be shipped, or even updates being provided on my account). This request was acknowledged via email on the same day. The email stated they were communicating with their fulfillment team to determine if my order was eligible to be canceled? Again, I was told they would follow up with me when they had confirmation that my order was canceled and they would process a refund to my original form of payment. I have not been contacted in any way. On 08/22, I requested a status update to my cancelation (Request ***). The company has not responded other than a standard auto response. I have attempted to telephone, but there is no answer to my call. It goes to a recording. I tried GoVets because I always try to source with fellow veterans, but this was a bad decision. I would like to be refunded for my order ($485.71). Thank you

0X XX XXXX placed order with GoVets Order #XXXXXXXXX for $69.75 they gave me a delivery date of Sept 21 never received product or refund I asked for. On August 27th I placed an online order with GoVets.com. For an Arrow Shed Auger Anchor Kit Part Number: AK4 Order #XXXXXXXXX for the amount of $69.75 which was advertised as In stock. I was given an estimated delivery date of September 21st. On September 24th the product had still not been shipped. I got in contact with their sales support team on this day and requested that they cancel my order and refund the money taken from my Heartland Federal Credit Union account. As of today Tuesday September 29th when I log on to my account at GoVets.com it says that my Order is Under Review. I have already ordered this product from another company and I would like my money refunded. Their sales representative Benjamin that I talked to 5 days ago, I confirmed with him to cancel my order and refund my money. There is nothing to review, that is why I'm making this complaint. All I want is my money refunded. It's not that hard. When I talked to their sales representative Benjamin it seemed like all that he was worried about was for me to change the online review that I had given them. Which in good faith that this company was going to do the right thing and refund my money, I did change my review. I still have not received anything from this company not an email not a refund, nothing. Here is the chat log were he said he would cancel my order but never said they would refund my money. Like I said my order status still says under review. Chat started: XXXX-XX-XX XX:XX PM UTC (03:54:04 PM) *** : I have been talking with Ben through Email he had given me a call (I Appreciate that). I called back but was put on hold. I would just like to go ahead and cancel my order if it still hasn't been shipped. (03:54:06 PM) Govets.com: Thank you for contacting govets.com! Please provide your order number or Item number you have questions about and I will be right with you! (03:54:07 PM) *** Benjamin joined the chat *** (03:54:31 PM) Benjamin : what is your order number sir (03:55:16 PM) *** : XXXXXXXXX (03:57:24 PM) Benjamin : would you be able to change your review for me possibly (03:58:36 PM) Benjamin : this was not my fault and really tried to get this order out to you but didn't receive any information from our fulfillment team and so that is why I requested to cancel this for you to save you the hastle. Just to make sure you want to cancel this is that correct? (04:01:43 PM) *** : Yes I would like to cancel and have the refund returned to my bank account. I will update my review. I realize things happen that are out of peoples control. The only reason I ordered this product was because it was supposed to be in stock. No animosity on my behalf. (04:08:09 PM) Benjamin : I completely understand and from now on if you ever want something and make sure its going to ship in a timely manner please ask me I am always on and will totally do everything I can to help you (04:08:19 PM) Benjamin : and get you the information your looking for (04:09:21 PM) *** : Okay thank you (04:10:00 PM) Benjamin : of course anytime I am always here to help