Graduate Management Admission Council [GMAC]
Reviews and Complaints

I purchased a used Acadia 2008, thought is was a good truck, optimum 150 point inspection, bull ###, test drove truck before purchase and had noticed vibration in front end, salesmen said it will be looked at and we will be notified when truck will be ready for
us, picked up truck 4 days later, salesmen goes to put $25.00 gas, ###, back before I could finish a smoke, next morning, fill truck because we don't have enough gas, truck shaking hard at 100km, take it to my local garage, CAA approved. all 4 tires not balanced, 10 days later return to GMC dealer, request to return truck inside the 1500km guarantee, dealers says don't return truck for small problem we fix, ###, with front end noise, rear speakers not working properly, no problems found, return again, front end noise, mechanic says, stabilizer bar should be changed, solution on bill, removed bushing, clean and grease, now 3 months has passed, found bills from previous owner in truck with recorded mileage, oil change Walmart Florida 12900km, 6 months later, trans mission garage 12035km, now really pissed, return to dealer and try to resolve the problem like a human beings, he see nothing he did wrong, says the millage was not properly registered, ask for trade in he says my truck is worth $16000, now he wants to change front end suspension on my extended warranty that I had purchased for the truck, ###, truck has just hit 60000km, now I'm pissed, dealer doesn't want to resolve this, threaten lawsuit, did a car fax report, car accident ed a few months before trade in, $9000.00 damage, call dealer, we don't use car fax we use car proof, spend $50.00, car accident ed, hit guard rail and jackknifed with trailer, dealers response, the previous owner signed off on millage and no accidents, dealer said he was taken, ###, we caught you, now he is taking the truck back, next week, I will be out a few thousand $, and still not happy, why do people, do their best to screw people for their personal gains, it's not right. not sure what to do but I'm pissed, bad people should be punished and not forgotten.

my name faliesha me and my mother has a 2007 colbelt LS 2door in the year of 2008 june i sent in the payments of three hundred six dollars and seventy one cents they called my home told me they never got the check now they have to charge me late fee I was puzzled y they dident get the check so gmac wanted five hundred and something how was I going to pay gmac I was in tears they going to take my car repo it like they told me I only get paid once a month of ssi so I cut half my bills in came up with four hunderd I sent in the check after so I CALLED TCF and they told me gmac cash the check for three hundred seventy one dollars seventyone cents and also a check of four hundred even in the same month of june I reported to an attorny and I sent in copys of the checks they cashied to gmac and they called me an liar I made up the check so what they did was pushed back my payments so I would pay more they are rude they hang up in my face its time to fight back!

Pay your bills and you won't have problems. Don't blame GMAC for this.

I'm in Canada..Have a 2006 Saturn VUE on a GMAC Lease.. Fell onto some hard times and miss 2 payments. I offer to return the vehicle and put the remianing payments into my restruction program. Gmac informed me that the vehicle would be sold at auction and what ever they get for it I be responsible for the remaining cost of the actual buy out not what is left holding on my lease. I offer to sell the vehicle myself and found a buyer. But the buyer only want to pay $16, 000 and the buy out is $18, 659. Gmac refused to release the vehicle on less all the buy out is paid. So here I can have a $2000 shortfall which I would put into my restructing or let them sell it at auction at end up paying $8000 on a short fall..Girl name Kim in collections was very rude and even hung up on me...Consumers must be warn about this company..

THIS IS A SCAM THESE M**F**ERS *** TRESPASSED AFTER WATCHING MY HOME AND THEN LEFT A SLOPPY NOTE AT MY DOOR SAYING I WAS IN DEFAULT! ON MY MORTGAGE ! I AM NOT ASSOCIATED WITH THESE SCAMMERS! CALLED AND REPORT TO THE POLICE AND BBB

I have been waiting for my original car title since 2010 when car paid satisfied off. Was told they mailed it to my
P O Box number and I informed them I had not received it and it was probably returned to them by the Post Office and that being the case they should still have it somewhere in their office and to re-send to me at my physical address. To date I have not received my title. It is 2015 and I am still waiting. I contacted GMAC which is now listed as Ally Bank and they said they do not have it as it was mailed to me at my P O Box address and again I had to explain the scenario again since 2010. The letter states that the title has been satisfied and they no longer hold any interest in the title. UNREAL! I now have to pay $50.00 to Delaware DMV to get a copy of my title. My car was recently rear ended and totaled by the at fault person's insurance company and they are giving me a hard time and refuse to release payment for my car that was totaled until I produce the title. This is a big inconvenience to me without transportation not to mention financially in which I will not be reimbursed. It's not so much GMAC as it is Ally Bank's incompetence.

ANYONE HAVING TROUBLE GETTING A LIEN RELEASE LETTER SHOUD CALL [protected]. IT ONLY TOOK 3 MINIUTES ON THE PHONE AND THEY FAXED ME THE LETTER RIGHT AWAY.

PAID MY CAR OFF EARLY, 2009 & NEVER RECEIVED ANY LOAN SATISFACTION PAPERWORK NOR DID I RECEIVE THE TITLE FOR MY CAR. UNABLE TO COMMUNICATE WITH GMAC IN HUDSON, OHIO AT ALL - NOW ITS' ALMOST 2012. SO WHAT'S NEXT? GENERAL MOTORS THIS DOES NOT MAKE YOU LOOK TOO GOOD. I'LL BUY A FOREIGN CAR NEXT TIME.
MY ADVICE TO ALL WHO WANT TO FINANCE THEIR NEXT CAR - DON'Y BUY FROM GM AND DON'T USE GMAC TO FINANCE ANYTHING! BW

We paid our car off 2004 and still do not have the title-now with the new immigration laws here in Alabama we had a very hard time getting a car tag0-just went through hell to get it. And will not be able next year without this Title. We will never go through GMAC for anything again.Any ideas on how to talk to a real person there?

wow this is hopeless for me, cause I'm new to the situation, but i see I'm not the only one. can i give it as donation... one of those no title no problem charities

i am going through this now..my vehicle is payed of and has been recalled and deemed unsafe by ford motor company, they offered me a buy back and i cant get a lien release or a damn title..its so frustrating..i will never go through gmac again, for anything..

I am going thru the same thing. One difference is my mom died before we got this cleared up, and now as her heir I have a car that I can't register because I can't get title changed & lien released (cars been paid for) . I have entitlement from the court house, signed papers.I have wrote many times to many address' but no answers as of yet. I will take any kind of title..@ this point. Now the town is going to impound the car because it dont have a tag that I can't get, becauce of GMAC not releasing the title. This has been going on now for10 months. I dont know what else to do.

I vehicle has been paid off for over 7 years and I have been trying to get the title switched over, only to find out GMAC has not released the lien. Even now when I call to get it release the customer service "SUCKS" and they were unable to find the vehicle in their database. This is the dumbest thing I have ever heard! Even though they were not able to find the vehicle information, I have to wait 7-10 business days to receive it in the mail? I am wondering how they are going to do that when they cannot find it!

I paid my blazer off approx 6 yrs ago when I refinanced my home. Although I had paid the registration, had it smogged and had proof of insurance, 2 yrs later the DMV would not give me my current tags, only a temporary number to be taped in my back window. They said that I needed to contact GMAC and have them remove their name as lienholders. I have sent several of the forms that the DMV requested and I have called and left messages and haven't received a response. The DMV also told me after 2-3 months that they could not give me another temporary number because this was taking way too long.
Ridiculous! I paid my registration and passed smog and had insurance and because someone at GMAC can't seem to do their job properly my truck has been impounded. I am not sure if I am more angry at GMAC or the DMV.

I have been trying to get my lien release letter or title for 18 months, one letter came back that I sent to Hudson, OH. So, I sent the letter to the address I sent my payments to for 5 years no answer or phone call. I sent a letter to the dealership 3 months ago with copies of all of my paperwork, not a word from them. I have my checks for provement of payment never late on my payments. I am stuck with this car without a title to sell or trade off.

i too was ripped off by gmac.i tried to modification loan and was told to send in a 940 written by my bank themselves.and then 961 a month.they said the 961 wasn, t enough to redo the loan and sent it back but they cashed the check the bank had made out of 940.they won, t tell me where the 940 is.And to begin with i was scammed out of my home cause me and my husband were falling behind on our wells fargo mortgage.my husband found this guy who would help us save our home and do something like a buy back deal and our name would still be on the house.we sent the checks to this guy who helped us.After my husband passed in 06 i kept makint the house payments and was trying to get a new loan for myself.then in june of 08 i got a letter from gmac that the house would go to forecloser.i paid 1200 checks to this guy we sign with in 05 and i found out our name was never on the loan that he brought the home from us altogether.and then i later found out he took a 2nd mortgage on the house with another co greenpoint mortgage in aug of 06 right before my husband died.there was 10, 000 taken out of the house.i cant get a loan because this guy won, t work with me a Mr George Hatfield has my home along with Gmac.Gmac won, t do anything and took my money.I now have 2 weeks or so to get out of my house.Its going to be auctioned now.This is m home and i don, t want to move.I can get my own loan now but how to i get it from gmac? and not only did i lose money to this guy who took my home and he didn, t pay for 11 months on the home.So i lost all that money money i sent to gmac now and lost my home to this Mr Hatfield.I have no money to move or a place to go.Mr Hatfield did a modification wth Gmac and letter was sent to my address saying the loan was ok and to send in those 2 payments i talked about.The house is going to be gone and i don, t know how to get it back or who to talk to anymore.I want to file a suit against Mr Hatfield for what he did and Gmac.I live in Delaware can anyone tell me who to talk to and where to go to stop them from taking my home.Thank you

gm financial will run a scam on you, when u are almost done paying for your car or loan they wil change your payment due date without notice.and run up fees when you try to pay the socalled late fees they act f in stupid and apply it to the principle, and run up more fees .

Very incompetence workers in the charlotte nc. office.

I too am going through something similar! As we speak I am on hold(go figure) with GMAC corporate!
In Sept 08 I began a loan modification on my morgage! ( I was NEVER late on my morgage and was doing this to be pro-active because I was starting school and would not be working as many hours) I mailed them the down payment via Fed-Ex overnight (Thank God it was tracked)! They claimed they NEVER recieved the check! Well according to Fed Ex not only did they recieve it someone in their mailroom signed for it! I continued to call back and forth for FOUR months! During this time they assured me that not only did I not owe any money because I was in the process of a loan modification but it would NOT affect my credit rating because technically I was "between" loans! Well...
Last week I applied for a small four thousand auto loan though my bank and was declined because according to my CREDIT I was 90+ days late on my morgage during the months of September through December! I have spent the last 48 hours talking to customer service rep after CS rep! Still I have got NOWHERE! I am now unfortunately going to have to resort to legal ways of which I have yet to figure out how or where I will get the money for this! After all the entire reason I began the loan modification to begin with was because I was going back to school(of which I am now a full time Nursing Student)!

I would love to know if others are experiencing this as well as us. They never recieved my online payment and consequently are dinging my credit for not recieving the payment. They said that I could write a hand-written letter to all three credit bureaus to refute the issues, however why should I invest the time becuase of their incompentence? Please let me know, I would love the oppurtunity to be apart of the reconciliation.

My truck was at 99, 000 making awful noise I took it in they told me it was fuel filter, I called back and told them that didnt fix it(Roberts Auto Plaza-Platte City, MO), they told me to drive it awhile it had to reset the computer and all this BS and so I went back a few weeks later and they said it was the fuel regulator but now it was out of warranty so they wouldnt fix it. I called GMAC and based on the fact they didnt fix it right the first time Ashunti called me numerous times and told me to take it in pay for it and send GMAC teh receipt they would reimburse me the money -100 it would have cost had it been done correct the first time... Do you know after all this which was costly...she had the nerve to call me after I did everything she said to do and paid for this that GM has decided no we are not going to reimburse you...GM owes me my money... it was under warranty on the original complaint the part that I paid for actually fixed the problem I took it in for at 99, 000 and she told me they woudl do it ...I dont have $500 extra ...She lied and called me constantly to make sure I was getting the repair done so they could get this taken care of for me...

I leases and 2017 envoy and the tires were stolen and my insurance company replace them and when I turned the car in I reminded the saleman that the cap to the wheels were in the trunk because I didn't want them to be stolen again. I later was billed for them and turned over to a collection agency and expalained this to gmac for the forth time. This is rediculious and this matter needs to be resolve immediately or I will contact my attorney for harrassment charges.

Thank You
Ms. Dennis

p.s.
I cann be reached at [protected] or [protected]

I signed a loan with GMAC. The contract stated that I will pay 60 monthly payments with a value of $623.86 each month. The payments started on December 1st, 2017 and lasts until November 1st, 2017. I called GMAC and asked them to send me a payoff statement. They told me I would receive one, although I did not. I wanted to pay off my loan early which was why I sent all the remaining payments that I owed GMAC on February 2017 and they did not completely credit my check. They previously charged me inaccurate charges which was the reason for me calling GMAC many times to understand the origin of these charges. However, nobody answered me or solved this problem. They also tell me every time that I will receive a letter. No one at GMAC gave me an answer.

I WRECTED MY CHEVY 2500 HD DIESEL IN OCT 07, MY INSURANCE PAID OUT $22000 AND SAID I WOULD GET IT IN ABOUT WEEK, GO TO THE DEALER, SAID THEY WOULD TAKE $20000 DOWN NOW
INSTEAD I ONLY HAD $1000 WITH ME, THE OTHER LATER-------WELL LATER WAS WAY LATER. I STRUGGLED THRU PAYING $1000 A MONTH FOR 8 MONTHS. AFTER THAT I GAVE UP AND RETURNED THE TRUCK 3 WEEKS EARLYER THAN THE PAYMENT WAS DUE. TOLD THEM SORRY THERE WAS NO MORE MONEY DUE TO THE ECONOMY. I LIVE ON A FIXED INCOME AND COULD NOT DO THAT FOR 3 YRS.
HE SHOULD NEVER OF HAVE LET HAVE THE TRUCK UNTIL THE INSURANCE CAME IN. SO I PAID ABOUT $8000 TO KEEP THE TRUCK FOR 7 MONTHS

I am asking you to look into the practice of your company for the sale and purchase of a home. I saw a home that was listed and for sale by GMAC in the Altamonte Springs, Seminole County area of Central Florida. The property address at 633 Iris Street, Altamonte springs, Florida; Parcel Number: [protected]-0260. The owner according to court records is GMAC Bank, 3476 Stateview Blvd, Ft. Mills, S.C. 29715.
The listing agent on record is Tina Allman, EXIT Real Estate Results, 365 Wekiva Springs Rd. Longwood, Fl. [protected]. MLS # [protected].
On November 18th, 2017, I received an email from the seller stating that "Congratulations- Your offer at 633 Iris Street has been accepted for the asking price. Attached was the contract addendum for signature and a cheque for $2017.00 issued to ALBERTELLI Law in escrow.
All the original forms were filled out and the cheque # 1242 given to Sylvester Harding, my Real Estate Broker, Sierra Realty Group, sylhardingjr@gmail.com, [protected]; on November 19, who made sure it was turn in to the Law Office the same day.
Now 11/30/2017, we receive an email stating that we did not get the sale because it was now turn down for a cash offer. That is really unfair and unethical. This was a Contract signed by myself and my wife for this property. We are working professionals.
We could not understand why it was taking so long with the return contract until we got the word from the seller Tina Allman from GMAC. This is not good practice, very poor and unethical and unprofessional. Is this the way they do business, I hope no one else get involved like this. Pathetic.
We had our plan for this home as ours. All our friend and family was getting the news for the new year holiday schedule after the closing.
Could you please look into it and get back to me. Thanks for the time.

GMAC froze the $100K line of credit in early 2017 with only a $2500 balance.

Initially, they sent me the letter of notification of the freeze. On my next statement, they charged me an annual 'use fee' even though the line was frozen. After many conversations I got the fee waived as an obvious excessive charge.

Now, while I have not had use of the line and having lost six figures on the sale of my home, I am paying it off and they are charging a prepay penalty of $500 for this paltry $2500 balance and won't waive it. Seems ridiculous and excessive.

Any others have similar issues?

When we bought our Monte Carlo from GM we were given a price of 27500. Now that GMAC is going under, they told us that we were originally told we could buy out the car at the end of our lease for around 8000, but now we have to buy it out for 13500! The guy on the phone just kept saying, "That's not how we do Smart Buy anymore", when I said that so now you want us to pay 37000 not including interest for a 30000 vehicle, the guy just said sorry maam that's how the Smart Buy works now, but he can't find our contract to send us. Then he hung up on us! We will NEVER buy another GM vehicle again! These people tell you what you want to hear to buy the product and then change it later and say they will "reprimand" the person who told you wrong.

I have been trying to work with GMAC since Dec of 08. I called them in Dec when I had missed my first payment to give them information on why I was late and was having a hard time. I was told to call the refi dept. In Jan. the Hope for Homeowners people sent in a modification request that was denied by GMAC because they said I had too little income. Funny though that a month later (when I was 3 months behind on my mortgage) I qualified for a modification. I have asked for a Home affordable Modification (obama plan) and have received nothing from them but the run around. I cant get any answers on the phone other than more questions. They have charged me $1400. in "fees" that they say are associated with my modification, but I dont have one yet and they refuse to send me any paperwork telling me what those fees are. The payment they have me at now are only $200 less than my original $3100 a month payment. If this is my modification, what a joke. This IS NOT what the Home Affordable Mod is suppose to be AND the fact that our government is pouring MILLIONS into this company while they screw the americans doing business with them is what makes me the most angry. Where is the accountability? Is the government even asking them if they are helping people before handing over our TAXDOLLARS?

We have a mortgage with GMAC since 2017. Many instances have occurred where GMAC has either failed to process our extra principal correctly (putting it to the PIT instead of principal) or delaying or losing our extra principal payment. On top of that, there have been times when the statement/invoice for the upcoming month's payment either does not get to us, or gets to us around the 3rd week of the month before payment. I have called them innumerable times and they tend to put the blame/onus on the Postal System when delays have occurred. For instance, we sent an extra principal payment on the 2nd of November 2017; as of the 12th of November, they still haven't transacted my check. Also, the customer service section at GMAC said they sent their statment for December out on the 2nd of November (as of the 12th of Nov, we still have not received it). All other companies that we have transactions with (i.e., AT&T, Suntrust Mortgage, Dishnetwork) either receive our payments or get their invoices/statements within a range of 3-4 business days. Unfortunately, GMAC, time and again, seemingly fumble their statement processing and recording transactions. If I could, I would seek out someone in the constituency within this fair land of ours that would get GMAC to be held more responsible and to clean up their act. In another instance - 17 December 2017, we sent two checks to them without the statement (one of times they were quite late to send out a statement - one for the PIT and one for extra principal to the address given by the customer service rep. What happened was they processed the PIT payment but mislaid the extra principal check. It caused us to go our financial institution for a "stop payment" on the latter check. Almost miraculously (beign facetious here) GMAC "found?" the other check two days later.

Quick observations: GMAC either doesn't have the staffing they need in Waterloo to run such a large business, their is intentionality in what they do (don't want to provide us with the opportunity to pay off our mortgage), or the personnel at GMAC are not interested in helping the customer in regards to their mortgage (yes, I have read the complaints addressed by other customers about GMAC so I see I am not in this boat alone.

One name out there: GMAC CEO Steve Abreu at PO Box 462, Waterloo, IA [protected]. If he is the mastermind, address your concerns to him.

#[protected]

I have been advised my car has been paid off but your company states there was a late charge and has refused to send a statement to my home. It has also refused to take the late fee from the automated account which you drew from to take the payments these last FEW years. I have requested to spreak with a supervisor and held for several minutes only to have the call disconnected prior to one coming to the telephone. Do you want payment?