Green Dot’s earns a 4.3-star rating from 5394 reviews, showing that the majority of card users are very satisfied with financial services.
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Blocked Account
My greendot account has been blocked and i have funds that was deposited there, its been blocked going almost 4 months ive been calling and calling but yet no one has answered, what do i do now? I have mouths to feed in this pandemic! This issue has occurred to many multiple times, I havent did anything for green dot to be flagging my account, please help me resolve!
Desired outcome: Too help Resolve Issue with blocking of account.
Money missing
I put $44.10 on my Green Dot card on Dec 25, 2020. Although their phone prompts (it seems impossible to get a human anymore through their phone) list this balance on my card, I can not access it as my acount on their site shows zero balance. Thus I can not send it to person I need too. I need that money but they dont seem to care. Numerous "tickets" have been filed by them on this matter but nothing beyond an email saying they will get with me in a day or two.
I need my money and since Greendot seems to not care, I am contacting you. Please help!
Desired outcome: Want my money availiable or refunded soon.
My greendot bank is closed and I have enough balance on it have not used it to do any illegal stuff and my card is locked
Im Tammy day I'm pleading for greendot to unblock my greendot account it's all I have, I have money meant for my rent on it and my card is locked there's no way u can access my account, I have called the customer care but not understanding what's going on with them,
Please they should try and work this out and have my account unblocked u have every necessary things needed for verification
They are obviously having issues they dont want their customers to know about. I have spent over 3 hours on hold with no human contact, been closed out of chat, and thecomplaint tickets I filed are ignored. Somebody tell us what's up?
scam
trying to talk to someone about my account. cant get past robot that answers calls
Desired outcome: would like to talk to someone
Card with Green Dot
I had a card [protected] that was blocked and it was said for me to send documents of my drivers license and I did that and got an update saying the card was unblocked but I tried to use it but its saying transactions cancelled but I have money on that card and did not have access but I need help to get my money back if the account is closed that is no reason to hold what belongs to me I would like a refund I am gonna send my documents again so that I can be verified please help me with this issue. my name is Gloria Jones email [protected]@yahoo.com if need to be contacted or my cell number is [protected] Thank you.
Desired outcome: would like to get access to my money to get it back or get it refunded back to me please
My account have been blocked and I have funds in it I want to send out the funds..help me to unlock my green dot account back
My account have been blocked and I have funds in it I want to send out the funds
Why is my card block
Why is my card block and I didnt block it can you help me please.. here's my identification card can you help me please
Desired outcome: All my information
Green dot lock my account for no reason
Name Luis Beltran
Address 6031 pineland Dr apt 2103 Dallas Texas
SSN :[protected]
Number +[protected]
Please help me unlock it my account today because I just want to login I found out your account is locked don't know what happened but anything thay may happen help me unlock it today. And i have received direct deposits and I want the account to be open before tomorrow the money will be deposited Thanks 🙏
My account is blocked and customer service number hangs up on me over and over I need my account unblocked and my money
Hello my account has been blocked for no reason whatsoever. My stimulus payment was supposed to be on there january 4th and then all of a sudden my account is blocked. I've been calling customer service for 5days now and have not talk to a live person one time not once and on top of that i'll be on hold for an hour to two hours and hangsup. I need to talk to a live person! I need my account unblocked! Cant even login on the app to try and fix anything! I need help now and obviously this is an ongoing problem because I see many people dealing with the same issue so something doesnt seem right here if you ask me! Please help this is ridiculous and I want my and my family's stimulus money thats there but cant do anything about because account is blocked
Somebody needs to investigate Greendot.com before we all lose our money.
I am Resending My ID
My case number is [protected]
I would like to get this resolved I haven't been working on it for almost a week and a halve I have sent my ID several times And I have called many times And the call has dropped many times to
I am sending a cope of my like I was ask
Case#[protected]
I have been trying to Resolve this for over a week now and have sent many copes of my ID
I am also sending Proof of address too because my address on my ID is not the same the address you have one File
I hope this works this time
I have made Several phone calls and Had to wait for 5-6 hours on the phone before someone got on the phone wit me and then Put me on hold to transfer me to someone else and the call would drop so I would call back and Wait another 5-6 hours
I would like to get this Matter Fixed This time
My name is Carolyn Hard
Case number is [protected]
I have been trying to send my copy of my I'd he A week and 1⁄2And they keep on saying they can't read it I am sending it through here Have called Many time And was on hold for 6 hours
I would like to get this matter Solved
No live help I have the card with money on it, i've wasted to much time on your bogus company I want my money back now your costumer service is a joke
I bought a green dot card for myself it won't activate you CAN"T get online help if you can't enter your card information you can't talk to a costumer service rep unless you can input your card # my time is money Oh that's right you have my money! and I can't get to it Contact me at [protected] cell or online [protected]@yahoo.com or I will have no recourse but to file a compliant with the State of California Better Business Bureau
Desired outcome: I get my money back now
Yes, I'll never use them again. Had issues before but nothing like this.
My account is blocked and customer service number hangs up on me over and over I need my account unblocked and my money
Hello my account has been blocked for no reason whatsoever. My stimulus payment was supposed to be on there January 4th and then all of a sudden my account is blocked. I've been calling customer service for 5days now and have not talk to a live person one time not once and on top of that I'll be on hold for an hour to two hours and hangsup. I NEED TO TALK TO A LIVE PERSON! I NEED MY ACCOUNT UNBLOCKED! CANT EVEN LOGIN ON THE APP TO TRY AND FIX ANYTHING! I NEED HELP NOW AND OBVIOUSLY THIS IS AN ONGOING PROBLEM BECAUSE I SEE MANY PEOPLE DEALING WITH THE SAME ISSUE SO SOMETHING DOESNT SEEM RIGHT HERE IF YOU ASK ME! PLEASE HELP THIS IS RIDICULOUS AND I WANT MY AND MY FAMILY'S STIMULUS MONEY THATS THERE BUT CANT DO ANYTHING ABOUT BECAUSE ACCOUNT IS BLOCKED
Desired outcome: I need my account unblocked i need to talk to a live person but your customer service line has noone answering the phones
Everything
This company might be the most retarded company in the entire world I was trying to set up my debit card I got from my grandparents for christmas and ended up getting a debit card sent to my house for no damn reason and all the fees they have are [censored]ing ridiculous I would never ever get anything from this company ever again I have tried to contact them many times with no answer I was on the phone trying to call them about it but was put on hold for 30 minutes before they hung up on me literally the worst people and I would not recommend getting anything from them
Scammers!
Desired outcome: i would like to be able to contact them to get it resolved and to be done with this company forever
Prepaid debit visa card
I had purchased a prepaid debit visa card and I activated it through the phone April or may 2020 so my 1st stimulus check could be direct deposited but figured I wouldnt bother touching it until a die need.and now its January 6th 2021 and the 2nd stimulus went to same card. And I need the money now.but when I went to register it online, it's coming up that my card is invalid. I have also tried to use the automative system with your customer service number and it won't connect me through. I have tried numerous times to speak to a representitive but have no been able to. I really need to use this money for a bill that is now late and I need this taken care of. If someone can please contact me as soon as possible. If not I'm going to call bbb an file a complaint I will go as far as I have to to get my money this is ridiculous
Desired outcome: To figure out what happened to my card and give me my money
Getting a card
Been trying to call Green Dot for four days only to hold for two plus hours and still having been able to talk with anyone. I am only trying to get my card please. NAME: Ronterrious Green ADDRESS: 780 Spring Meadow Road-Quincy, Florida 32351 Direct Deposit: last four number 6272. Thanks you in advance for all your help Phone number [protected]
Desired outcome: a phone call and card
Customer service
I activated a gift card to an unlimited visa debit card in September. Due to unforeseen circumstances, conditions, events. COVID-19! I have been sick. Buried love ones and now have been nursing love ones sick with the coronavirus.
I was unable to use this card. I understand monthly there is a fee but I feel this company should be more understanding. Also I have tried to speak to a representative on several occasions and the waiting time was so long I had to hand up or my call was disconnected. They ask you for your number to verify but don't call you back if you get disconnected. Sad way to treat people you charge a monthly fee to while using your services. On this day 1/2/21 again I attempted to close my account and waited over 1.5 hours twice to speak to someone to not have my issue solved.
Ridiculous!
The first time I called I asked to pay the negative fee and was told I didn't have to pay the remaining balance and she was working on closing my account. Please hold for up to 10 minutes longer while I take care of this then the phone gets disconnected. I call back and hold the line for another 1.5 hours to be told by the same person that she cannot close the account and I would have to settle the negative fee and then call back.
I ultimately wouldn't like to close this account and no longer be charged.
Desired outcome: I would like to have this account closed and take a loss on a gift card that was given to me for my birthday in August.
Prepaid visa
My wife purchased a greendot prepaid card for my daughter not aware of the 18+ rules. I have talked with, emailed with and chatted with them and I was told to email reciept, card front and back both sides and identification to verifymydocs. I have not heard anything back from them and now I cannot even get them to reply to me on any of those procedures or through their social media. I want my money back and I want all the interest it earned in their back account instead of my account. They are not only stealing my money but the interest I could have earned by being in my account!
green dot fraudulantly closed my card account leaving me no access to my balance of $500
ON Dec. 31, 2020 I received my $600 stimulus check on my green dot card. This card has never been used and I figured it would be safe to use. I checked my card and the stimulus payment was deposited into this account. I went to access my card and it gave me a message that said "account blocked do to suspicious activity. Please upload a copy of your current state id or drivers license, in order to verify your identity." So I did just as they asked and uploaded, my state id. They said they had successfully uploaded documet and it had been received. Within minutes of this message my account was suddenly closded granting me no access to stimuilus. How is that even legal or morally ethical. My id is under Allison Spencer but the card is in my married name Allison Davey. I need this resolved or I will hire an attorney and bring up charges
Desired outcome: I want my account opened so that I can get my money out and thejn i will throw the card away
This was the same thing happened to me after my benefit was deposited from Colorado Unemployment PUA back benefits. I believe we are being targeted and a class action suit should be in order.
My account is blocked
My account is blocked and I need it unblock here's something to prove who I am I have money on my account and can't get to it here the last four of my card 1213 and my account number is [protected] routing number [protected] and here's pics of my identity
card not delivered and account blocked
money from KS department benefits entered my account a day before my card was to be delivered and i waited for the card the other day and i couldn't even get it then tried to check the P*P next i knew was my account was blocked and pending further review the money is not even mine, the money was deposited into my account last week thursday and the account got blocked on friday even though m card was meant to be delivered on christmas day, and i've not gotten it till now
money was deposited on the 24th of december 2020, and my account got blocked the next day
Desired outcome: please unblock my account
Green Dot Reviews 0
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About Green Dot
One of the key offerings of Green Dot is its prepaid debit cards, which are designed to provide a convenient and secure way for individuals to manage their finances. These cards can be used anywhere that accepts Visa or Mastercard, and they come with a range of features such as direct deposit, mobile banking, and cashback rewards.
In addition to its prepaid debit cards, Green Dot also offers a range of other financial products and services, including checking accounts, savings accounts, and credit cards. These products are designed to provide customers with a comprehensive suite of financial tools that can help them achieve their financial goals.
One of the things that sets Green Dot apart from other financial institutions is its commitment to innovation. The company is constantly exploring new ways to use technology to improve the banking experience for its customers. For example, it has developed a range of mobile apps that allow customers to manage their accounts on the go, and it has also introduced a range of AI-powered tools that can help customers make smarter financial decisions.
Overall, Green Dot is a trusted and reliable financial technology company that is dedicated to providing its customers with the tools and resources they need to achieve financial success. With its innovative products and services, it is well-positioned to continue leading the fintech industry for years to come.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Green Dot. Make it specific and clear, such as "Unauthorized Green Dot Account Charges" or "Green Dot Refund Not Processed".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Green Dot. Mention key areas such as customer service interactions, problems with account access, issues with prepaid cards, unexpected fees, or difficulties with direct deposits. Include any relevant transaction information, such as dates and amounts, without disclosing full account numbers or personal identification numbers. Clearly describe the nature of the issue, the steps you have taken to resolve it, including any communication with Green Dot's customer support, and the responses received. Explain how this issue has personally affected you, such as financial inconvenience or stress.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with customer service, bank statements, or screenshots. Be cautious not to include sensitive personal information like social security numbers or full account details.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Green Dot. In the 'Desired Outcome' field, specify the resolution you are seeking, whether it is a refund, account correction, or another form of rectification.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.
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9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Green Dot.
Overview of Green Dot complaint handling
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Green Dot Contacts
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Green Dot phone numbers+1 (866) 795-7597+1 (866) 795-7597Click up if you have successfully reached Green Dot by calling +1 (866) 795-7597 phone number 0 0 users reported that they have successfully reached Green Dot by calling +1 (866) 795-7597 phone number Click down if you have unsuccessfully reached Green Dot by calling +1 (866) 795-7597 phone number 0 0 users reported that they have UNsuccessfully reached Green Dot by calling +1 (866) 795-7597 phone number
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Green Dot emailscustomer.advocacy@greendot.com100%Confidence score: 100%Support
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Green Dot address3465 E Foothill Blvd., Pasadena, California, 91107-6071, United States
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Green Dot social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 12, 2024 - View all Green Dot contacts
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