Green Dot
Reviews and Complaints

I did not authorize Green Dot Bank to receive my 2018 Tax refund. I used Turbo Tax and requested that the refund be sent to my home address 11900 Shropshire Blvd., Austin, Texas 78753
Trace No. [protected]-8406550 Payment Date 04/25/2018
Receiving Financial Organization Routing No. [protected] Type of Payment IRS
Individual Mary J. Nweke Amount $1, 044.00
Depositor's Account No. [protected] Type of Account C Discretionary Code J
Prefix Individual ID Suffix [protected]
I look forward to hearing from you.
I would like a resolution as soon a possible.
Thank You,
Mary J. Nweke
11900 Shrophire Blvd.
Austin, Texas 78753
[protected]
[protected]@yahoo.com

I have an statement about my jobs i work off my Wonolo app that greendot corp. said i needd im confused on why no one has contacted me back regarding my funds . I work very had for my money & did not expect for this to happen. Greendot has all my money on hold & i would just like if they can unblock my account so i can pay my rent & never deal with them again.

My purse was stolen . I immediately reported my card stolen and sent for a new card. The person whom stole my purse tried tho use my old card and blocked my account. When I got my new card I tried to activate it but couldn't because of suspicious activities. The person that stole my purse has my ID and tried to upload it. Luckily they were unable to do this correctly. But I am still locked out. I am disabled and a single parent. Every penny is important tho my family. I haven't been able to get a new ID yet . But I did have to open a new savings account to stop my SSI payments from being stolen. Please help me resolve this situation. My landlord could send proof of who I am I also have my birth certificate and ssi card and benefits sheet. Please let me know asap.

I have uploaded my ID multiple times and had yet to have my account unlocked at this point I am getting real crusted with green dot and there is no way to speak to s love person without having a card. How can a company be like this I am very angry that I cannot get access to my money that is tied up and with GoBank as well with my gift card not being able to be activated when I try to I have tried to get this fixed but haven't had any help all that has happened is me being hung up on multiple times by a representative that needs to be fired I will be providing the times I've called so the call and be reviewed I will take this to the press cause there needs to be a change and if that doesn't happen this company will go down has I know a lot of attorneys who can make this happen

For 24 hours now i have been trying to talk to a customer representative. All my online transactions have been declined. I don't understand why there is a block on my debit card. All my calls are getting drop after i go through all the repeated questions the system ask me. I cannot go through to talk to a costumer representative to get help with my debit card problem. I deposit my own money, paid $4.95 for the deposit and how come i can't even use the debit card online. On your advertisement it says that the card can be used worldwide where visa and MasterCard are accepted.

I am Dolores Townsend and i sent greendot my license to unlock my card. And they keep saying that my license picture is not legdeable but it is my license and i have not changed my address on my license yet.I am on a fixed income and i don't have the money to change my address on my license yet. I moved from ELIZABETHTOWN NC to Warsaw NC and i need my money on that card. I don't think that it's right that they keep saying that my license picture is not legdeable. I don't think that i will ever use greendot cards again. Because you can't even talk to someone unless your card has been lost or stolen and that is not legdeable. I need my money on that card.

Long story short it's been three months now my new uber bank card green dot .
I had limited money I worked really hard . I made good money .as soon I transfer my my uber account into greendot card last 4 of card 0525 every penny I put to work to cash out so I could pay few Bill's and invest the rest on my uber driving . But greendot blocked account for no reason . When called they say they need pay steps And my driver licence so I provide to [protected]@greendot.com they say it will take 3 to 5 business days . They didn't gave me reason why my account is blocked . I waited I couldn't work 10days passed by I called them they say 3 more days then 2 days after then 24hours and then nothing happen . I kept calling it was going to recording message I lost my place my wife went to her mothers and I start in living in car . I kept calling them they keep changing the story but after 3 months now they say email u send was wrong so I still been patient and polite . The email they say is [protected]@greendotcorp.com then I called after three days they say it's wrong email again they say its [protected]@greendot.org . I understand they are playing with me and I see my account they already have garnish 9 dollar every month to protect my account and I know they cheated me for over 900 dollar I am still today living in my car. I seriously wish I never had this company. And never seen any company doing fraud like that in United states and never get caught but I hope my this letter get to someone
Someone one out there reads this my name is nabiyun my email is [protected]@gmail.com . That was my chance to do something better for my family and now I'm back in struggle and today I cursed them from my heart these people this company . It will take me another 4 months to gather money and get back on my feets but never ever will trust such a company debit cards which are hanging on lock stores . I bet all the other review are made ups cause if they can do me there are many out there they have distroyed but that one person who can make differenCe have them.pay for it and shut them down . My heart will be in peace . My number is [protected]

On 10/1/2018 I purchased (2) MoneyPak cards the pictures provided is the card I tried unsuccessfully loading to my bank debit card I filled out the form for the refund and the request was granted and 3 weeks later can neither call the customer service number provided or send an email which is REALLY inconvenient to the customers... if nothing is done within the next 2 weeks I'll be forced to take legal action against the company for theft of my funds

Best regards,
Corey Burke
[protected] is my contact number and email [protected]@gmail.com

I purchase a greendot MoneyPak on August 27, 2018 from Walgreen. I tried to load the funds onto a prepaid card visa card. The transaction didn't go through. I tried calling to speak with someone but only was put though to a automated system that direct me to Green6dot.com and thus us what I did. After researching for a answer I can across a button that was for filling out a form for my refund and it will take two weeks to receive it, this was on August 28, 2018. Two weeks later no refund have arrived so I activated a greendot visa card with my name on it. The card has the number to call for questions. I called the number and spoke to customers service about my situation. I was told that my refund was mailed and I will receive it next week. I didn't receive it that next week. I call again was told the same thing only this time I was told if I don't receive my refund in the mail in two week call back and a tracking will be done. Two weeks later no refund, in September I called back and the tracking was submitted and was told it would take two weeks to be completed. October 19, 2018 I called back and spoke to another customers service person only to be told the same thing I was told first day I started out with my claim. I ask her to check the records for any note that should've been posted. She kept putting me on hold, just to come back wit the same information that she told me before. I gotten very upset about this and request to speak with the manager or supervisor in charge, she put me though to someone
I believe that worked in claims. This person knew what she was doing and held me in a professional manner. She told me I will have my refund in two weeks and also gave me her employee ID number. She said for sure I will get my refund. All this happen on October 19, 2018, today us October 22, 2018 I received my refund check in the mail. My question is why did it take so long for them to send me my refund?

On or about 10/17/2018 card number [protected] was purchased for the sole purpose of having a return of a cap nail gun purchased at Stoneway placed on it. The original purchase receipt was used in returning the cap gun and a green dot customer service rep was spoken to about the transaction, saying it would be no problem bmand that funds would be available in up to 3 business days. On 10/21/ 2018 the account was checksd by the account holder and the card did and still holds an amount of 230.00. Upon trying to use the card the card was denied and on 10/22/2018 green dot was contacted to inquire about the situation. They state that the account has been blocked due to needing further verification by which they mean the original purchase receipt, to verify that a transaction did indeed take place. They are not asking for the return receipt and they have already verified the funds, withheld their fee and blocked the account. They are now saying that until they have received a copy of the original purchase receipt the account will remain blocked. Even so that is not where the issue lies seeing as stones at retained a copy of receipts also, the issue is that funds that have been received and verified to be real funds already where a fee has been removed will not be available for another 48 hours after they recieve their verification. When speaking with the same rep as was spoken to when the card was activated there were no solid answers as to why this policy is affecting this account when the original purchase was made not with a green dot card for one and for two the company who transfered funds to the account approved the refund with receipt and transfered verifiable funds into an account. The supervisor whom took on the call after several request, some could consider to be an excessive amount of request actually was no help as to why this policy could affect a valid transaction like this or how to remidy the problem before 48 hours. There are financial obligations that were awaiting those funds and though green dot has them they are witholding them causing undue fees and burdens. They were asked if they could undo the transaction to which they replied they had received the funds and those were verified to be from stoneway, but now i must prove stoneway ever recieved any funds to begin with and that the procedure must go as outlined and there was no way they could right the inconvoenece even when asked if theh could just unblock the account immediatly upon recieving verification. All i am asking for is access to my much needed funds. I find it wrong that they can accesz the funda but i can not

I had cancelled my account because someone was using it but when I did it they sent me a new card but the address I gave I no longer stay and my money I had on my card is lost and I need it I like your service this is my only problem and I don't know what to do an been calling the number on the back of the card but that is no help and would like to know what I have to do now

I tried to sell a couple things at an online auction site, dropping them off at Lee Real Estate and Auction. When they did not sell for the prices that we had expected we actually ended up buying them back ourselves. Upon the return of our items we realized that our large red wing crock had been damaged. It actually has three new cracks that were not there before I drop them off at the auction house. So the first thing I did was contact GreenDot and ask that the payment I made to the auction house be suspended. I was initially told that that would not be a problem; that the transactions would not be allowed to go through. I wish I would have got the name of the customer service agent that help me that day. Unfortunately the transaction did go through the auctioneers received their payment, and I'm left with a broken antique. The next customer service agent that I spoke with said that I needed to file a transaction dispute with a form that could be found on the website. After spending an hour at least searching the website for the form to download, I gave up, disgusted. I then called customer service once again and was told by the 3rd customer service agent for greendot that the printable version wasn't even available on the website. This did not set well after being told one lie and then another lie on top of it? I was told by yet another 'helpful' Green Dot customer service agent to put it in writing and send it in to the address provided. I then went back to the website to view my transaction history and found out that not only had reimbursed my account $79.20, that it actually took the reimbursement back out of my account on the very same day! So once again calling customer service I was told to submit my transaction dispute claim as soon as possible, which is what I'm about to do. Yesterday I went to check my account by calling a 1-800 number for GreenDot and after several attempts I was still receiving the message that my card number was invalid. This is the worst card I have ever been unfortunate enough to purchase. It would seem to me that the right hand has no idea what the left hand is doing at Green Dot customer service. They obviously are not well versed on the crucial elements needed to provide accurate information to their customers. Nor are they even genuinely concerned whether or not I get my money back. Someone should inform them that without customers like myself there would be no need for a customer service department.

Everytime someone sned me money through email or phone number im not able to accept it. It say cant except at this time or you have exceed to many times. I use greendot all the time and im having all kinds of issues.. I need to know do i need to not use my phone or do i need to use computer or laptop im losing money for my work. Ive called customer service like 3 or 4 times about the same issue and im not getting any help at all

I had miss placed my old card that I just has social security directly deposited to. I called green dot and you sent me a new one with the money on it, but it was blocked due to irregular activity on Tue card!? There hasn't been any activity on it except the deposit, because it is blocked. I've submitted pictures of my ID NUMEROUS time and also email it to corporate. I need my money, there's absolutely no reason for it to take so long to unblock the card.

On October 5th I called into inquire about $100 that was taking off from my card on October 4th that question they said they put a block on it that card number is [protected] I was told the card would be canceled and they will send me another one I received another one in the mail +[protected] when I tried to activate this card they said it was blocked then the recording says I have two cards on file the first one in question was the first one I mentioned which has a block on it and I assume no decision has been made as to where my hundred dollars went the second one is blocked because they said they need verification of ID I sent them verification of my ID several times as they requested and document upload I still have not been able to get my money's and most of all which is even worst you can't get through on these two numbers they tell you to keep dialing to speak with customer service you get lucky if you keep dialing to get to a prompt that tells you if you want to speak to customer service to press six this has been ongoing since October 5th it's interrupted interrupted me paying my bills I had to get donations to pay my rent and my bills are still overdue and you're holding my money this is driving me crazy especially since I can't talk to nobody about this I certainly recommend that anyone interested in applying for a debit card a prepaid debit card please if you want to hold on to your income don't mess with GreenDot I'm still waiting on my money now this is ridiculous it's been almost a month😥😣😤😢😭😡

I don't think it's fair that you have to wait on the 5% earnings when it's your money when you guys said it up to get back 5% on every purchase and we put our monies and on the card to spend it and if I need the money now I can't get it I got to wait 12 months that don't make any sense I understand waiting 12 months and builds up to a big lump sum but if you're in a jam and you need it and you should be able to get it

On August 29th 2018, A transaction was made on my card that I didn't make nor Authorized by me in the amount of $357.80 card# [protected]..exp12/21...At A BJs Wholesale in Deer park ny..I've never shopped in this store I dont even know where the location of this store is...I've made several dispute attempts to green dot explaining that this was not me..I've sent documents to there PO Box copies of my ID...and my work schedule and etc...I was informed that they was gonna do an investigation, however I've them and they said the investigation was close, with no explanation or any documentation stating why they will not be returning my funds to my account..I find this un fear I trust green dot I put money on my card weekly. I've even reached out to BJs where this transaction supposed have took place and they said I had to take it up with my bank..I work hard iam not a wealthy person I personally live pay check to pay check I can't not just take $357.80 as a lost this has been an inconvenience for me..I've been trying to get my money back for almost 2 months already..All iam asking is that I be refunded my funds...please help me get my money back...it just isn't fear...Thank you ..Meika Bonets

Let me begin without getting upset. My name is Juan Vergara. I want to open an E-bay store. I was " instructed" by PayPal You-tube videos that I would need to purchase a (MoneyPak) at certain stores. I whisked on over to the nearest Walgreens and purchased a Green Dot MoneyPak in the amount of $95.00 plus the Service fee of $5.95 extra. I went to the cashier paid by cash at the counter and the MoneyPak was "scanned?" I was given a store receipt. I tried, and tried, and tried fruitlessly to contact both The Green dot / MoneyPak representative via the number given : [protected]. To transfer the cash into my PayPal account or transfer my cash into my checking account? Remember, I told you that I've watched You-tube PayPal videos and the other ebay Sellers gave instructions step by step to buy a MoneyPak and add cash into it at certain stores. The phone contact [protected] is automated without putting me thru an Operater (agent) which I need. It keeps saying "put your 16 digit " or your Social Security? Over the phone. No way, Jose! I have no 16 digit number on the green MoneyPak? Just to scratch off the back part which has 14 digits. My phone : [protected] or my e-mail me at [protected]@Yahoo.com to contact me. I want this resolved. I purchased the green dot MoneyPak at Walgreens on October 9, 2018 at 7:05 P.M. The Walgreens phone [protected]. I want someone to personally contact me because...I still have a $95.00 in a MoneyPak that I paid for in $5.95 service fee... And I got no service? To charge me a service fee! I need you to transfer my cash into either my PayPal account or my Checking Account. Juan.

Green dot claims that fradulant activity took place on my debit cards regarding a single money Pak deposit. They have since blocked two of my accounts which is nearly six hundred dollars. They have failed to give me a case number or return my funds. This is causi g my family and I a hardship because pills are expensive
. Please help resolve this issue please.

I lost my greendot card and my account had been locked. I dont have the full card number but the last four digits of the card was 1387. I also was given this case number to reference [protected] and I'm also sending proof of my identity with a picture of my ID card . I've asked for a replacement card and never received it . I have also talked to a representative and she told me this was my best option was to send in a complaint and attach proof of my identity and that I would be sent a new card . If you have any questions or concerns you can contact me [protected]. Thank you for your time .
Ruben Diaz