Green Dot’s earns a 4.3-star rating from 5394 reviews, showing that the majority of card users are very satisfied with financial services.
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stol my money on my card I put in $20.00 on [protected] and today I dont have any money on my card.
I put $20.00 on my greendot card on 03-18-2009 and I when to check my card to see if it work I try buying something at walgreen store and they said I olny have $2.26 left on my card how could this be I olny used my card two time and spend about $6.00 olny, please could you check my account and see what happen to my money.thank you santos hernandez.
The complaint has been investigated and resolved to the customer’s satisfaction.
money not available
Not until after you made your "non-refundable" payment and receive your receipt for reloading their prepaid "greendot refill card" do you learn that you cannot even log in to add the funds for 60 minutes. If you purchase the refill card because you need to pay a bill online such as to get a service turned back on that was overdue, you will add an hour wait to the time it takes to have that service restored.
CVS, Walmart, and others do not have this restriction, only Walgreens.
The complaint has been investigated and resolved to the customer’s satisfaction.
I also found this out the hard way quite some time ago. Never have been able to figure it out!
returned my money
Green dot refunded me my money... Thanks green dot on 03-02-2009 so be patient maybe they are sincere but overloaded... Sorry for the complaint green dot but you really need to get it together. It takes 2 seconds to take our money now give us a live support team in case of a mishap...
COOOOOOOOOOOOOOOOOLLLLLLLLLLLLLL
The complaint has been investigated and resolved to the customer’s satisfaction.
WHY IS THIS GOING ON?
I PUT 20.00 ON MY CARD ON 07-18-2010 AND IT SAYS THAT I DONT HAVE THE 20.00 I WANT MY MONEY BACK ON MY CARD TODAY!
cuddes must work for greendot.com because people dont usually post comments like this after finally getting their money back. They just sigh with relief and determine not to deal with the company again.
Barbara, you will find a list of the fees for each type of card on Greendot's website Here: https://www.greendotonline.com/Contents/Products.aspx#Fees_English
It very clearly states that there is a MONTHLY maintenance fee of $4.95
You apparently mis-read the TOS.
I hsve a prepaid Visa from you guys. My understanding was that if you added money once a month that there was no monthly fee. I see a monthly charge on my card and I'd like to know why!
stole my money
On 02/06/09 at Rite Aid on Cherry and Bancroft I went to reload my GreenDot prepaid card not realizing it expired on 01/2009. It took the reload, but when I tried to use it to pay my bill, this is when it came to my attention. When I called Rite Aid, they referred me to GreenDot, where there is not one live person to speak with. Then I received another card in the mail. It was a mastercard, so I was thinking maybe they loaded my balance of 60.00 on that card so I tried using it and it said zero. So I called Rite Aid back to see if they had a live support number and they gave me a number where I reached a live operator and she said they could not transfer the balance of a Visa to a Mastercard so she would have to send me a refund and this was in the middle of Febuary and I still have not received my refund nor can I get in touch with anyone live...So basically they stole my money that I really need for a bill.
The complaint has been investigated and resolved to the customer’s satisfaction.
someone stolen my account in formation my name is crystal king my balance is 2369.41 i sent all my identification well i faxed this on the 12 of this month my card was stolen on the 11 and today is the 25th they still foe some reason think they have a say i9n not giving me or transferuing my funds to amy bank account or even giving me my money i m so stressed out cant stop crying they are con artest
I'M FROM TEXAS AND HAVE NOT FOUND ONE PERSON THAT VOTED
FOR THE BLACK GUY. HOW DID HE GET IN?BANKS?
Here's a secret. You know how George Bush turned a blind eye to all the price gouging and consumer screwing by the oil companies? Because he was in bed with them?
Barack Obama, banks, same deal.
I THINK THEY SHOULD PAY YOU TO HOLD YOUR MONEY,
NOT PAY THEM A MONTHLY FEE...AND FEES...AND FEESSSS...
OBAMA NATION NEEDS TO TAKE FURTHER ACTION TO TAKE CONTROL OF THE SITUIATION, THEY NEED TO TAKE CONTROL OF THE BANKS WHO DO THEIR
BEST TO DESTROY THE LOW AND MEDIUM INCOME FAMLIES WITH THEIR
ILL PRACTICE OF BIGEST DRAW FIRST AND BOUNCE THE SMALL DRAWS
I JUST WICH SOME ONE IN LIFE WOULD GET A GOOD CLUE ON THIS..
SOMETIME WE RACE THE BANK AND THEY CAN CHOOSE TO DEPOSIT
OR HOLD FOR A WHILE?QUE PASA?AND WHO'S IS GETTING
BAILED OUT?NOT ME, OR YOU
This outfit is a nightmare. I have never been able to talk to a live person. I went yesterday and bought a reload amount for $250.oo and it accepted it when I activated it, and I payed some bills, but it had been so long since I used it, I have forgotton my PIn # to use at ATM machine. I tried calling and get the voice mail prompts and tells me to go to the website to reset your pin number. Trouble is, it ask for your current pin in order to change it!DAH I wouldnt need to reset it if I had the current one. Oh well at least I can pay bills on it. You would think that this company probably does pretty good business for the less fortunate one like me with credit issues, so I am amazed that they don't kave an operator to take care of their customers. VERY POORLY MANAGEMENT WITH THIS COMPANY. I don't think they will be around too much longer.
i bought i green dot premier card today and i activated it over the phone but i got a live person and he gave me a sight to go to to get my $10 rebate but the stupis site doesnt even exist they stole bout $30 from me and i cant get it back i needed that money to pay a bill for college. axia college of the university of phoenix online and now i wont have enough to pay more on it this card is a rip off dont ever get one stick to the lesser greendot non reloadable bill pay cards goes up to $300 but they wint overcharge u and u get the card instantly it comes in the packet only buy thees kind of cards when dealing with the greendot company. if green dot is reading this then call me at [protected] cause i am peeved!
no live customer support and fees to talk to a machine.
I was told that activating a second would cost $19.00 and if I contact
the web site within 24 hours I would receive $10.00 rebate for adding the second card. I contacted the website as told but was not able to get the rebate page as promised, then I called customer service to complain and was sent from one recorded message to another with no human contact.
Greendot is a very unscrupulous company and should be made to meet the standards of ethics that will be of greater help to customers instead of taking advantage of people who have credit problems and can't get treditional credit cards
The complaint has been investigated and resolved to the customer’s satisfaction.
premier rebate
Purched insurance theft or loss protection .
i was told $20.00 with $10.00 returned by visiting above site. The $10.00 was not returned to my account.
RFN# [protected]-0799
The complaint has been investigated and resolved to the customer’s satisfaction.
hi
well i buy a walmart vista pre paid can and it was stole and some one went to wal mart and buy a wal mart birthday money card and then took $106.00 off my card i called the company and i was told all the run arounds they can give to me as i like to make a point of just any one can take this card and buy some thing with out any ID wal mart will not stand good for the money stole and so as well as the company of the green dot vista card pre paid ones but they charge you $3.00 to get a new card plus other fees i did call the number on the card and got nothing as usely i like to say wal mart is not hurting for money as they also tell you when you buy the card if any reason it is lose or stole they will place the money on the card as i was please do not belive this it is a scam i say as of this day i will not buy one from wal mart ever this is a WALMART VISTA PREPAID CARD if you like to i will place my web up and post it jimbo3692003@yahoo.com please help me i am a handy cap male on low income and this money was to help me buy food for me and my family
They tried to get over on me but what i did was call back to the activation line and put back in my inofrmation and when the computer says card is not valid still continue until it kicks you to an operator .Then i told him about the scam and he said he was going to credit my account automatic and that it should be there after one business day then i asked for a 1-800 number and he tried to say it so fast but i made him repeat it just in case it was not on there and it is [protected]. i wasnt gonig for being scammed dont let it be on there in one day!
overcharged
After having a Green Dot card for some time, I was offered a Green Dot Premier membership. The enrollment fee for this was 19.95 but if you signed up that day you would get 10.00 credit to your account if you sent an email to [protected]@greendotcorp.com with the correct information. This was in October, they charged me the 19.95, I never saw the $10.00 credit.
In addition, the monthly fee for the Premier membership is advertised 9.95, or 4.95 is you direct deposit more than 750 per month. My paychecks are currently direct deposited on to this card and total more than 1800 per month. Yet, I am still charged the 9.95 per month. The numerous times I have tried to contact their customer service, I have been unsuccessful, it only has automated options. This company is taking advantage of people who do not have many banking options, I would not recommend them to anyone.
The complaint has been investigated and resolved to the customer’s satisfaction.
not uninformed of the card
I went to Rite Aid. to buy a greendot.com card and they explained the proceed of the card. On the first of this month brought a greendot.com debit card, I put about $20.00 on the card, and they told me, the card is temporary and they told me, that I will recieved a permanent card, but it's a joke. I will to file report to consumer affair about this solution.
The complaint has been investigated and resolved to the customer’s satisfaction.
I'm sorry but this is ignorant. Just because a product is sold at a store doesn't mean everyone is going to know every detail of it. If maybe we had a section dedicated to the cards and someone trained to know every detail then yes...We sell the stuff. We dont' make it. We don't use it. We don't taste or smell it. We're just cashiers checking you out for what you buy. They probably told you that information because it's what they were told it does.
trouble registering card
I bought a Green Dot-Visa online shopping card at a Rite Aid store. I tried to register it online but none of the numbers, either on the envelope, on the card, or on the store receipt, was the right registration number. On the website, non of the examples of cards looked like the Online Shopping Card I have- mine is orange. I didn't just pick it up on the street somewhere, I bought it from a reputable store! How can I rectify this? Can the card be exchanged by Visa (after all, they put their name on it!) for a gift card, like one I used before with no problem? Will the store take it back? It hasn't been used! I really need this money- I spent $200 and that is a lot for me. Please help!
The complaint has been investigated and resolved to the customer’s satisfaction.
Put down $200 on this *^#!* card and can't get it to work. Just want to get credit into Paypal. Bought one of these a few years ago. Said they would not disclose your info. Not long after a long letter in the mail said if I wanted my info to remain private I would have to do this and that. Said I'd never get another. Got this one by mistake trying to get paypak. Banks are PIGS-PIGS-PIGS. Especially the NY banks.
Hey I thought I'd try and help someone if possible... I just bought on of the Online Green dot visa cards also... I tried to register it but there was no right activation no on the card or receipt or package...
You have to go to www.mygreendot.com
and not to the regualar www.greendot.com
On mygreendot.com there you will see where to input the temporary card no that is on the card and to input all your information to complete the registration.
I went to an online site and the card verified after that NO PROBLEM.
Hope this helps! I was stumped for awhile also...grrrrrrrrrrrrrrrr
I bought the Orange Online ShoppingVisa card, for some reason it was declined because of the address - even though it was correct ! So I tried to call the number on the site - no option for live service - no one to call, no one to email - and now no money on the card. For this aggravation I paid $4.95 !
i bought the same on and GOT ###ED just like you!
i'm going to file a police report against rite aid.
when i go to register the card to shop online..the captcha wont show up to register the card...so this is a ###ing scam...i tried contacting the ompany and theres no help there..
greendot is a ###ing fraud !
I AM INFURIATED AAAAAAAAAAHHHHHH!
### these corporate giants!
i hope this help you,
but all you have to do is "use" the orange vist card. because it is non-relaodable, you just use it. no need to register it. i just brought one myself yesterday and that's what i did.
theft - poor customer service
On January 7th, 2009, after changing jobs i was issued my pay from my new job. I needed to send a payment, I wasn't going to have time to get to the bank and the paymybill.com website doesn't accept Visa... so I decided to get a GreenDot money pak.
I went to the register and loaded the funds ($250.00 plus $4.52 service fee) onto the "Money Pak" and left the store, went home and attempted to load the funds onto my Green Dot Mastercard.
The load was unsuccessful, according to the website, the load had already been made to my card. So, I logged in and checked my account balance, but no funds had been applied to my card. I attempted to call Customer Service, per the back of the card, but couldn't reach a live representative, just recordings. Finally I followed the voice prompt to "report a lost or stolen card" and then didnt key in any information (they ask for card number and SSN) - at which time I was directed to a live person.
The "Customer Service Department" must be in Malaysia or the like, because while the representatives DO speak some version of English, each one I have spoken to carries an extremely heavy accent and is very difficult to understand. I give them credit for speaking a second language, but it speaks volumes about the company when they dont want to spend the money to have Americans answer their Customer Service calls.
The representative advised me that I would have to call "Loss Management" because the number I called doesn't handle MoneyPak problems, only lost cards. I was given a number and called it immediately the next morning upon arriving to work.
The Loss Management Representative advised me that they wanted a copy of the register receipt where the MoneyPak Load was processed, and if I had it, a copy of the MoneyPak card that I used to initiate the load. I made a clear and legible copy of the requested items put my name, office telephone number, cellular telephone number and home telephone number on the paper... and faxed them to Loss Management immediately.
Loss Management (also located somewhere in the Malaysian countryside) first advised me they hadn't received my fax, although I had two fax confirmations that stated that they had... and so I faxed again, and they said they got it. The representative indicated that he did not handle this type of claim, that he would forward it to another department and that these issues are resolved within 24 hours.
I called back the next day, after being put on hold and disconnected on 3 separate occasions, I got another representative, who advised me first that I would have to refax, then that she had found my information, and that it would be 48 hours until I received resolution on my issue. The representative started verifying my information and asked me if my telephone number was (814) XXX-xxxx. I live in the (304) area code, and had never given them an 814 number. (Remember my numbers and name are PRINTED ON THE PAPERWORK I FAXED TO THEM!) I was advised that the card to which my funds were deposited had already spent the funds, and so they would have to put a "Hold" on the card and get the money back from that account. I was advised that the information had been sent to a specialist for processing... I should call back Monday.
I called back Monday. After more headaches and disconnections, I finally spoke to a representative who indicated that they paperwork had not been submitted until the 9th, so that this was only the beginning of the second business day and I would need to wait, that someone would be contacting me by the close of business to let me know that my funds were available for me to use. The representative started verification of the call back numbers, and again informed me that my number was listed in their system as (814) XXX-xxxx. My number has never been 814 anything, so ONCE AGAIN... I gave the correct numbers to the representative, that they should have already recorded when they got my fax... or on the previous phone calls. I was told to call Tuesday and all should be completed.
I called the GreenDot Loss Management department today at 12:00 p.m., and was connected to Jason. Jason also had a heavy accent and was difficult to understand, but he advised me that they had started processing my request on January 10th (WHAT? I sent this in on the 7th.. and was told THEN that it was going to be 24 hours... and NOW I HEAR it hasnt even been started until the 10th?) I advised him of all the information above, and he put me on hold to come back and let me know that "the person who handles these claims is not answering their phone and I will have to have them call you back". After further verification, Jason advised that he would give me a call back, and the phone number he had on file was...
Guess what...?
I bet you know...
Yes.. it was listed as (814) XXX-xxxx. I advised him that I had given correct information to THREE prior representatives and that I was very upset/frustrated... I feel that the representatives have NO IDEA what they are doing, they have NO Customer Service Skills, either they don't document or read screens, and I am still out my money that originally I was told I would have back within 24 hours... on Thursday morning of the prior week... and fully FOUR business days ago, and SIX actual days from today.
As of this moment, I still am out $250.00, I still have no idea what is happening or if I will ever see my money again, and I am faced with poor customer service and no recourse to getting this resolved in a more timely manner.
My suggestion... Don't buy a GreenDot card, unless it's money you have to burn... and if that's the case... BURN IT... at least you'll get heat for a few moments until it extinguishes.
The complaint has been investigated and resolved to the customer’s satisfaction.
I had one problem with my green dot card so I took it to Wal Mart, got in one of the electric carts, went to customer service, asked for a manager, and he immediately got on the line with GD and my problem was corrected within 30 minutes.
I am so glad that I found this site. All of the comments are interesting. I got a Green Dot card because Bank of America would not close my account as I requested and then kept adding up fees until the account became negative. So I was unable to open a conventional bank account. So I thought that I would try Green Dot. My part time employer did a direct deposit to my Green Dot account and yes, you guessed it. The people at Green Dot cannot find any record of it. They asked me to find out the trace numbers which I provided to them. They still can't find any record of the deposit. It's only for $104, but I live on disability and $100 to me is like $10000 to others. I need every penny just to exist. If I ever get my money out of them, I am closing the account as soon as possible. I plan to tell everyone I know that this company is a fraud. Their customer service eis deplorable!
I am in a battle with them right now..$750 was stolen from my account and after a million attempts of trying to get my money back, I've had no luck. I spoke to countless representatives. I've been hung up on over 10 times over the past year. I've spoke with 5 managers or more and they finally sent me a very unprofessional letter that simply said "we can not return your money. Sorry for the inconvenience". They didn't do any sort of investigation what so ever. It has already been over a year. I've contacted the BBB and sent numerous letters. Finally someone contacted me from green dot and guess what happens.."I missed the damn call!"...i called hr right back and she hasn't answer since. Now I am taking this to court. So my advice to you all of you...never put alot of money on a pre paid card! The company who sold it to you don't give a [censor] about you! you mean nothing to them. Basically if you money gets stolen, you are [censor] out of luck! And there is no such thing as customer service. Either open a bank account with over-draft protection or simly keep a safe.
To nikkibrown...You said you use the GreenDot card for Netflix? I wanted to get one for that purpose but just want to make sure it actually works. I had a different prepaid Visa and Netflix wouldn't accept it because it was "prepaid"...
I totally agree with you. I've worked at a bank and have banked with Capital One and Bank of America as well as Green Dot. I have accounts with each of those companies and I must say I've had issues with them all with the exception of Green Dot (Thank God!) I think it's just unfortunate that sometimes people fall through the cracks due to poor customer service or the rep not paying attention to detail when keying in someone's information. My purpose for using green dot is because I like to shop online and I use it for my netflix or redbox rentals. I dont' like to connect my primary bank accounts to any of those things or put it online due to all the hacking going on these days.
I hope you guys have recovered your funds and hope things work out for you.
Sincerely,
As for me, I have had Greendot for an exceptionally long time. I have victimized by ID Theft from Bank Of America over 5 years ago, and have had a GreenDot card ever since that, since I'm unable to get approved for any actual bank account or credit card.
Has served me better than Chase, Bank of America, Wells Fargo, etc. I couldn't live without it.
As for your complaints of getting money put back on your card after you return the car. Credit to your card in those circumstances can take upto 10 business days, It depends on when Hertz and when the bank process those types of transactions. Some banks do them every day (troublesome process for their automated systems), or every 3 days, 5 days or every 2 weeks. Though I'm sure your bank will tell you that it will be returned tomorrow, They couldn't honestly tell you because it's not seen when it's on the back end of the systems as pending. Only when it actually HITS your account as pending.
As for the Moneypak being pre-spent...I've NEVER had that problem in the over 5 years that I've had my card. Don't know what to say to that.
As for your address and SSN...This is NOT a prepaid gift card...This is actually a DEBIT Card (VISA) that is registered to your name in "actually" a BANK ACCOUNT that is set up specifically for prepaid services thru GE Money Bank.
To open a bank account, you are REQUIRED to give your SSN, Address, name, etc etc etc...Just like if you went into Chase bank and asked to open up a checking account. That's why they require that.
But as far as I can say, I've NEVER EVER EVER Had a problem with GreenDot and sometimes I feel I would rather spend life with them then with a standard bank like Chase, Huntington, Bank of America, Wells Fargo etc
Had terrible experience with Green Dot today myself! ughh!
they just took my money too. from walmart greendot also these people should be investigated.
Got a gift, of a green dot card, from a friend and I am lead to believe by the Green Dot web site that I must relinquish address, social security number, etc… to use this card.
After reading this blog I would not trust this card supplier nor and anyone showing the lack of sophistication and subtlety or of critical judgment and analysis that would affiliate with it especially Wal-Mart!
I am happy this research has permitted me the dodging of this possible financial nightmare, but what of my friend. I am uncertain (due to the inaccessibility at the card’s site or by phone) of how much money he had put on the card as a gift to me and now he is out. I don’t want to tell him his gift was no good. I do want to let him know of the matter of significance and caution he should use with the purchase of products at so called trusting retailers (Wal-Mart).
Well I guess these types of operations will be permitted to prey on the unknowing by hiding behind bureaucratic technology cloaking pertinent information from consumers and pilfering their money with the combination of inaccessibility to data and expiration dates. And with the assistants of large retailers such as Wal-Mart will be permitted to directly plague the population in these hard economic times.
I have been using greendot for about 5 years and I have never had one problem with them or the card, but I do agree about there customer support they could use some English speaking support staff.
I hope you recovered your money but as far as greendot it has served me well.
Thanks
Where's my money
Can you please return my $92.00 in the form of a check from the Walmart Money Card that stole my money. I had $100.00 loaded on my card as a Christmas gift. The card was used one time in the amount of $6.57, when he tried to use the card again it said there was insufficant funds to cover the purchase for $80.00. When he checked the balance it said I had...
Read full review of Green Dot and 32 commentsholding my money hostage
I have had issues with your card since day 1, as now as I browse the internet, I see that others have also had the same issues with. Therefore, as soon as I am able, I will be cancelling my account and finding a more reputable establishment. I requested a replacement card on 11/26/08 and have still not received it. When I called today to say I wanted...
Read full review of Green Dot and 7 commentscard not accepted for purchase
We purchased a Walmart money card / Green Dot. Finally got it activated and tried to purchase an item on the internet, and was refused authorization.
What is the solution for this problem? My life stands on hold because of this problem.
The complaint has been investigated and resolved to the customer’s satisfaction.
riped me off for ten dollars
i purchased this card and when i activated it they cond me into upgradeing to the premire version and gave me a web site to go to and yahoo or google never herd of it.
premier rebate
1. Comcast tried to put through a payment of $230.05 on Nov. 1, 2009. It failed six times. We had the correct information because I called them ALOT of times. Comcast won't try again and I don't blame them. 2. The money had to sit until the 12th when I could withdraw it. But a fee came out immediately for the monthly billing. If it had been paid when it was supposed to be paid, there would not be the deduction at the time.
3. I have to wait for my card to arrive in 7 to 10 business days. Nov. 1, 2009 to Nov. 14th, 2009. I may get it today we will see. Today is Nov. 14th. The representative I spoke to said that it could come on the 17th too. (So much for 10 business days). I am unable to get my cash back until I get the card.
4. They have told me about the "premier rebate" four times now. I have yet to find it. The customer service rep this last time, told me that they were having system problems and to wait for 2-3 hours and it should work. I have rechecked with them each time on the address. Well, I still haven't found my $10.00 rebate web page.
I am soooooo disgusted with this company. I am telling Krogers what I think of their prepaid cards. They don't want to be associated with them! It has been nothing but a big fiasco. What a mistake I made in picking them.
Thank you - Crystal R. Connelly
I was given a greendot online card as a gift this x-mas with what I thought was a $50.00 balance. When I called to activate the card I was told there was a $19.95 fee for activating the card but a $10.00 credit would be issued back. Once activated I called for a balance check to my surpise the balance was $30.10...hmmm. So I took the card to a local clothing store to buy a pair of slacks, the card was denied and again to my surprise the available balance was now reduced to $20.10. I called greendot's 877 number and had to go through every menu option to figure out how to get to a human being. I was then told that I signed up for the "premier" card and there was a fee associted with doing so...hmmm? Needless to say I exploded, I do not feel sorry for the wrath that the poor rep. took from me. So all in all here's the math on this. Original card purchase $59.95 (cost of the card and credit applied) available balance before making 1 transaction $20.10 thats a profit to greendot of $39.85 not bad work if you can get it. Maybe I'll have enough left to buy a cup of coffee in a couple of days.
I am pissed about it you should not have the right to stop me from using my money .IT"S MY MONEY
Every time i put money on it when i get down to the last $4.00 they won't let me use it what's up with that?
I AGREE THAT'S WASTED TIME AND PURE HEADACHES. I STILL HAVENT GOT MY TEN DOLLAR REBATE AND THEN I DEPOSIT TWENTY DOLLARS INTO ACCOUNT I USE SIX DOLLARS OF IT AND ALL OF THE SUDDEN MY CARD GETS DECLINED WHERE'S THE REST OF MY MONEY WHERE'S MY REBATE. BUT YA TALK ABOUT INCONVINIENCE .I GIVE IT A CHANCE AND THEY KILLED IT FOR ME .ALSO REMINDED ME WHY I NEVER GOT THOSE CARDS. NOTHING BUT HEADACHES, PRETTY SAD NOBODY TO ASK ANYTHING NO EXPLANATION NO HELP NO NOTHING JUST PROMISES.
greendot premiere rebate
I purchased from RadioShack a GreenDot Mastercard. After paying the fees, and etc. 29.00 taken off for Premiere Account. A rebate should be available online for ten dollars to credit the account. However, as others (I have read about online), it is not possible to obtain this. There is no such website and it is probably a scam, and it needs to be set right!
Money, these days is even more precious.
i am happy with my card for now
u agree
don't have any
i am upset that rite aid does not bother to research their products sold too customers. the premier card by greendot does not have a web site for the 10.00 rebate! i am disabled and really need my rebate. i went to their site & see a ph.# [protected] but they only apologize & take my name. no offer of a mail rebate. how can these companies stay in business? why won't they do the rebate as promised?does anyone have another site to try? thanks tim
well i should have known! no site for the rebate, only complaint sites!my husband is disabled, and i'm just pissed! we're out 20.00. they won't hear the end of this!
I upgrade my green dot card online and was told that I could received a $10.00 rebate offer. I have not been able to obtain this rebate.
bewarebeware!!!
I purchased a green dot card, and money pak card to load them to do my hotel lodging. Needless to say, using green dot was the biggggggest mistake of my life. I put money on the card to pay for our hotel, and had cash for our vacation activities and food. Well, I had to go into our food and activity money since I did not have lodging as done trying to use the green dot card. Buyers also beware of expedia, I originally booked through them and they messed me up and this mess up with green dot added to making my first attempt at a vacation for my two daughters a major mess up. I am a single mom, and wanted to do something special for my kids. Thanks green dot and expedia, you made our trip unforgettable but not in a good way... I will never use either of the two again, and vow to warn each and everyone that will listen. ~buyers beware~
I'm not sure what your complaint about Green Dot is either. Before booking a hotel room you should always try ask the Hotel what's their policies and what types of cards they will accept or not. I will be staying at a Hotel in ATL in a month, I made sure to call the hotels I was interested and ask them if they would accept my GreenDot Pre-Paid Debit Visa Card. I already have the Hotel I wanted got all the details I needed, and booked it.
Ok...so you had a bad vacation. But what exactly happened with the Green Dot card? Did they take your money? Did locations refuse to accept the card?
Not sure exactly what your complaint is...
thieves
they are charging me when i dont even have anything on the card ii dont think they should charge u unless you are using the thing so now my card is over balanced so when i put the money on the thing it is going to cost more to get it paid off than it is to use it if i wanted that problem i would have got a real credit card
i just got it to pay the house bills that is it when the money on it was gone i thought that was it till u put more but no they keep racking it up till it is going to be outragous
did not give me a full rebate like they promised of 10.00
I put 40 dollatrs on my card and only used 6 dollars and now Ionly have 13dollars
greendot stole my tax return 7, 593.20 need an attorny con;kismothers2gmail.com
Greendot is holding my tax return 7, 593.20 and im ready to sue them i need attorny con:kismothers@gmail.com
They charge a $4.95 per month service fee - as it clearly states not only on the original card that you purchase at Rite Aid or wherever but also in the terms of agreement when you activate the card!
The card is only good for two years. Even if you bought it, activated and used it once the most the service charges could amount to would be about $110, nothing to sneeze at but certainly not "outrageous" for two years of service!
greendot stole $275 form a 9 yr. old girl and her autistic 11yr. old brother. riteaid wont help either. they only wanted nitendo ds from ebay. happy birthday and goodbye seneca nation of indians child support
fee abuse
I purchased a preloadable Visa card from Greendot.com at the grocery. Normally I use fixed preloaded cards, with no problem but these were not available in amounts over $100; and on-line companies insist only one card be used. The Greendot card cost $9.96 and I loaded it with $150. to use on-line. I did read the fine print. I used the card to make the purchase but within days asked for a refund. During the refund process the month changed and the card (after only 10 days possession) acquired a service charge of $4.95 deducted from the balance. I knew this would happen, it was not their fault. Soon afterwards I made my purchase 0f $107.94. I then called and canceled my card which showed a balance of $37.11. When I received my check it was for only $24.96. According the the fine print, if canceled within one month there would be no cancellation fee. Obviously I missed something which authorized them to charge me another service fee of $9.15. I could dispute this but since telephone contact with a live person is virtually if not actually impossible it is not worth the money to discover why, let alone correct and get a refund, of this amount. I held this $9.96 card for one month and paid $14.10 in additional fees for a total user cost of $24.06.
On a positive note, I later found a Preloadable ($20-200) Visa called "The Ideal Gift" at Safeway grocery which has no monthly fee for a year and it sells for only $5.96. If purchasing an amount more than is loaded you need to know what is on the card and have them ring that amount exactly or it may say the card is empty, but this is a small matter. (www.giftcardmall.com) Why mention this card - because it means greendot can not justify their charges as normal.
"The ideal gift card" is not so ideal. We purchased one for our Son to buy gas for driving cross country. Every time he used it at the pump, it authorized $75 even though he was actually purchasing 16-40. Call to their 1-800 number and they agreed it does that, but is in the fine print. It is not. They said he should go inside each time. So he did that, same issue. Another call. This time they said he has to ask for exact amounts, so he cannot fill his tank, just guess and get close. By now, all those $75's have depleted his account until 24 hours goes by and they start to convert to the actual amount.
Then on day 3, the card stops working completely and when I check it online, it has actually removed 2 of the most recent gas charges! Normally, I like free money, but figure something is terribly wrong. I call and get put on hold for 15 minutes with their awful scratchy music. Finally I fit * to try to break through and get disconnected. I try to call back 3 times, but just get a quick message about the call volume buffer and it goes silent, but does not disconnect. I hung on in silence for 15 minutes each, nothing. Hours later, I try again, get the scratchy music and a person. She checks and just says all is good on their end and with the card, just try it again tomorrow. I ask, if the card is still bad, how can he get a new one with the remaining balance in Arkansas? They can do nothing, only send me a refund check in the mail and deduct $10 for their trouble. You charge me, for your broken card, I ask? Yes, that is our policy.
Thanks, thanks a lot.
stealing my hard earned money
Green Dot Is charging me Five dollars for a mantiance fee. I only used the prepaid credit card one time. and they are stealing my money. I dont even have money on the card so they overdrafted me for $ 6.95 plus everytime i call there I need to pay a charge of 79 Cents just to check my account this is wrong I already paid them a one time activation fee of...
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About Green Dot
One of the key offerings of Green Dot is its prepaid debit cards, which are designed to provide a convenient and secure way for individuals to manage their finances. These cards can be used anywhere that accepts Visa or Mastercard, and they come with a range of features such as direct deposit, mobile banking, and cashback rewards.
In addition to its prepaid debit cards, Green Dot also offers a range of other financial products and services, including checking accounts, savings accounts, and credit cards. These products are designed to provide customers with a comprehensive suite of financial tools that can help them achieve their financial goals.
One of the things that sets Green Dot apart from other financial institutions is its commitment to innovation. The company is constantly exploring new ways to use technology to improve the banking experience for its customers. For example, it has developed a range of mobile apps that allow customers to manage their accounts on the go, and it has also introduced a range of AI-powered tools that can help customers make smarter financial decisions.
Overall, Green Dot is a trusted and reliable financial technology company that is dedicated to providing its customers with the tools and resources they need to achieve financial success. With its innovative products and services, it is well-positioned to continue leading the fintech industry for years to come.
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Overview of Green Dot complaint handling
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Green Dot Contacts
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Green Dot phone numbers+1 (866) 795-7597+1 (866) 795-7597Click up if you have successfully reached Green Dot by calling +1 (866) 795-7597 phone number 0 0 users reported that they have successfully reached Green Dot by calling +1 (866) 795-7597 phone number Click down if you have unsuccessfully reached Green Dot by calling +1 (866) 795-7597 phone number 0 0 users reported that they have UNsuccessfully reached Green Dot by calling +1 (866) 795-7597 phone number
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Green Dot emailscustomer.advocacy@greendot.com100%Confidence score: 100%Support
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Green Dot address3465 E Foothill Blvd., Pasadena, California, 91107-6071, United States
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If u put $20.00 on ur card in 2009 they charge a monthly fee to maintain ur card ..of $5.95 I think it is ..I haven't had any problems loading or using mine and I have had mine for over a yr ..I pay my bills online with mine and purchase things with it instead of a credit card this way here if anyone gets my information their not going to get much..
I bought my card at a walgreens here in humble texas. I put 30.00 on the card and spent 15.00 online. I get an email message a few days later and it says I have a balance of 0.00... After taxes on the website i should have had 9-10 dollars left on the card butI will never deal with these people again...Even after the monthly fee I still should have money on my card, so im just going to deal with the wal-mart visa card. I have never had issues of depleted funds for no reason with them...
I have been using my greendot card for three 3 years now and only once had a problem. I called the 1-800 number and they were nice and fixed the problem within 30 minutes. I realize that there is monthly fees. I keep up with all deposits and purchases. I love my card!
Green Dot Does have a $5 monthly fee. So if you dont intend on using it at that time...dont load it
Help@greendot-scam.com
We have heard your complaints and as victims of the green dot scam, we have started a grass roots campaign to file a class action lawsuit! dont worry, we have done all the ground work, we just need you to go to www.greendot-scam.com and file a complaint and keep any and all reords, receipts, names, dates and phone
Conversations, we will be seeking damages in the millions for you to share!
They are a bunch of foreign thieves. They're not even American.I have had two cards and both times I've had problems. I'm thinking of reporting them to the Connecticut attorney generals office...he loves to sue big companys that scam people. That's what this is all about. Greendot is nothing but a huge scam. If at all possible, a class action suit should be brought down on them.
I have had nothing but good experiences with my green dot card. I check my transactions on the site and do all my ebay shopping with it and reserve hotel rooms and rental cars with it.
It's funny: you're told you have "too many cards" and you immediately think greendot is a scam. if *i* were told I have too many cards issued in my name, i'd be wondering who has stolen my identity!
You might just want to be checking into that!
Oh I agree 100% they did the same to me, I brought my card from walgreens on 3/29/09. and when trying to acttivate the card it kept telling me that I had to many cards, when I never in my life brought one of these cards. and I never will again an I will be contacting the bb because I don't have $5.00 to give away to anyone.
Greendot is a scam in my book.