Safeway’s earns a 1.4-star rating from 1091 reviews, showing that the majority of shoppers are dissatisfied with grocery shopping experience.
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Safeway - Over charging and not giving sale prices
My husband and I have been shopping at this Safeway for 2.5 years now and the last year we have had to audit our receipt EVERY SINGLE time we go to this store. So far in the last year, each week, multiple times a week, we find errors of them not honoring sale prices and not ringing up the products correctly. SOOO 100% of our shopping weekly we find error...
Read full review of Safeway and 1 commentSafeway - I would give a zero if I could
First I want to say most times the salads in the back are expired, and bad. It is not marked and should be taken off the shelf. I have started shopping Maui Lani as store is always clean and fully stocked with good date. I have lost a wallet and I now know it was at Safeway Gas station. I called yesterday and the manager Devon got really short...
Read full review of Safeway and 1 commentTired of being charged regular price versus sale price.
Store 1747 Dir Willie Roberts, Chino Valley AZ. Every week have to check receipts to make sure charged correct price. In the last month I have had to go to customer service 3 weeks out of 4, to get refund. It has been happening for some time, sale prices are not being put into computer to ring up right at check out. Safeway is only store in Chino Valley AZ. I am ready to travel the 35 minutes to shop else where. The store is ripping off people who do not check their receipt. Tonight two items were wrong price, refund total over $4.00.
Something needs done, have seen posts on other sites with same complaint. Needs fixed soon.
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Pros
- Wide product selection
- Convenient online shopping
- Frequent promotions & deals
- Robust loyalty program
- Multiple store locations
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Cons
- Higher prices compared to discount grocers
- Limited international presence
- Less competitive online offerings
- Perceived as lacking in organic options
Safeway never got back to me
I went through self check out. I forgot to put in my discount phone number. I was buying Viva wiping towel that were on sale. I told the checker lady. She had me sign a receipt because she checked me out again with my discount number. Long story short I ended up paying twice $33.38. When I had checked my bank and realized what had happened I went to the complaint window and complained, they wanted the receipt which I did not have, they wanted the time and the machine. They did not care and never got back with me although they had promised. I then began shopping at Lucky, but thought the checker packers were rude, so I started back at Safeway thinking at least they were nice, but today in the self checkout line the light went on because of confusion with the lettuce. When the check out lady came to check instead of helping right away she began checking through my bags like I was a thief as the security guard watched. This was highly insulting. I asked her what was the doing. She said it was her job to do it. She had an attitude. This is the type of thing that turns people around.
Recommendation: Remember to key in your discount phone number.
Charging a second instead of issuing a refund - and not getting the correct amount of product - seems to be the new Safeway scam where I live. In my case, it should have been an even exchange (I had the original receipt AND product) but was told it would be a refund. Instead, I got charged again and never got my product at all! Their Payment Services Center has been giving me the runaround for two weeks and I'm really running out of patience.
my disabled son had an urgent need for the restroom while we were shopping at the Creekbridge Safeway in Salinas, California and none of the employees we asked would provide the code for the restroom door. this is in violation of the Americans With Disabilities Act.
this occurred on Feb 23, 2024 at approx 2PM
I bought my Sephora gift cards on the 31st of January 2024 and when I got home both were scratch wrongly help me out
please rehire me at safeway in hoodcentrere. i was scamed by troutdale. safeway.
In July 2023 I was not on store property. I purchased two bottles of spirits, one for myself and another for my friend who is of drinking age. I was told I couldn't be served because of that.
Safeway Complaints 1087
Pharmacy Tech
Kursten at the Safeway pharmacy in Seward Alaska is incredibly unprofessional. Her posts on social media regarding her customers and the medications that they receive should be looked into. It is the only pharmacy in our small town and I don't trust that she is confidential and I won't be getting my medications from there anymore unfortunately. I may even contact my attorney as I feel she has broken HIPAA on numerous occasions while getting intoxicated at local establishments and sharing confidential information.
Confidential Information Hidden: This section contains confidential information visible to verified Safeway representatives only. If you are affiliated with Safeway, please claim your business to access these details.
Fill my prescriptions
I have been a customer at this Pharmacy for over 50 years. I was recently diagnosed with a spinal injury in the lumbar region. This is causing me severe pain in which I have tried everything I could think of to alleviate without meds. I was prescribed Hydrocodone which the pharmacist refused to fill due to a drug she said I was taking, I have not used the...
Read full review of Safeway and 1 commentCustomer service
2120 Mt. Rushmore Rd, Rapid City, SD Safeway store. Yesterday (07/23/24) I bought some pop and when I got home, I saw that it was not on sale as I thought. I went back this morning and talked with Kathy and she said I needed to bring in the 4, 12 packs of pop to get a refund. So I went home got the pop and took it back to the store right away (9:27 A.M...
Read full review of Safeway and 1 commentIs Safeway Legit?
Safeway earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Safeway. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Safeway.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Safeway.com you are considering visiting, which is associated with Safeway, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Safeway website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
However ComplaintsBoard has detected that:
- While Safeway has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 9% of 1087 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Safeway. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
deli cole slaw
On 6-25-24 I purchased some cole slaw from tillamook safeway or 07141. When I got it home my wife said it smell sour, I ate some and got violently sick, cramps hartburn and cough. My wife almost called ambulance. This is 2 days later and still experiencing stomach problems. I told store manager and am going to file incident report today and probably go to doctor for stomack pain. I feel I should get compensated for all my misery. Sincerely larry salo phone [protected]
Desired outcome: monitery damages
Confidential Information Hidden: This section contains confidential information visible to verified Safeway representatives only. If you are affiliated with Safeway, please claim your business to access these details.
Refund runaround
The morning of 5/19 (9:30 a.m.) I erroneously purchased coffee BEANS instead of ground coffee and on the morning of 5/28 I returned to the store with the bag of coffee beans and my receipt. This happened to me once before and I was given an even exchange! Easy, right? Well, you would THINK! Instead, the young man who waited on me said he would have to do a...
Read full review of Safeway and 1 commentLoss prevention
I went in to buy 2 cans of cat food and crab legs I ask the lady at the counter how much it was for the crabs which came out to something like 15 dollars which I was short 5 dollars told the lady to please hold them for me I was gonna run to the house and get more money pay for the cans and started to walk out when loss prevention stop me show them the receipt for the cans they ask me why I put the cans in my purse I responded because I didn't want to pay for a plastic bag I show them my receipt and then she proceeded to ask me about the crabs which I told her the lady at the counter is holding them for me because i am 5 dollars short while she kept harassing me about the crab even thought the security guard went to verify a homeless guy walks out with 2 boxes of beer and the female loss prevention blames me for the homeless guy stealing the beer and tells me I can no longer come back
Claimed loss: None
Desired outcome: Letter of apology from loss preventionFemale loss prevention needs retraining
Confidential Information Hidden: This section contains confidential information visible to verified Safeway representatives only. If you are affiliated with Safeway, please claim your business to access these details.
Extremely negative customer at three different locations
On febuary 7th at 2:00 I attempted to receive a Western Union transaction o the assistant manager then told me that the Western Union person was not in yet and was running late I then proceeded to wait at the counter for about 20 minutes then I became thirsty and proceeded to go get a soda from the produce department when I didn't when I realized I did not...
Read full review of SafewayCheck out cashier
We were in your Oregon City, Or Safeway store 13434 Colton Pl Oregon City, OR 97045. Around 11:00 am 1-18-2024.. WE have never ever been treated so poorly in a grocery store until today. Number 1 hiring kids that are mouthy and very unprofessional and flat rude to your customers are unexpectable. IMO, with long hair falling across there face. This person...
Read full review of SafewayPharmacy Customer Service
I have now experienced customer service problems at the Montrose Colorado Safeway Pharmacy on multiple occasions and it will be the last time I ever step foot in a Safeway or Albertsons store ever again. My problem stems from the piss poor customer service and treatment of customers that this store has exhibited. I have consistently had issues with...
Read full review of SafewaySecurity
Hi Every time my husband or me husband and I come in to safeway and the female security guard is there she harasses him and when asked for her name she wouldn't give it to either of us and is very rude. We don't understand why and she don't give a reason we don't have a problem when any other security guards is working just her. It's been happening for over a well over A month now.
Read full review of Safeway and 1 commentHarassment
On December 28, 2023, at around 1030 pm I traveled to Safeway located at East West Hwy, Hyattsville, MD. I entered the store two officers were speaking with one another. At the time of exit I purchased my two items at check out and proceeded to leave. As I walked out of the door one of the officers at the door smugly said have a good night. The manager had...
Customer service (lack of)
Today…after 5 years of shopping Safeway, I experienced the rudest, angriest, and unsettled employee that I have ever had the displeasure of crossing paths with. To the point Safeway corporate should be concerned that she is representing Safeway in a store, in any capacity. She is either someone that has been angry all her life, or, just got freed from the...
Read full review of SafewayRazer gold card
12/6/23 @16:34 p.m. I purchased a Razer Gold card and when I scratched off pin coating last 6 numbers are so blurred that I can't tell what they are I have 500$ on it. 00000000000835732654Auth # card # 799 366520836058120051614701829. Bar code 00153402301292312061634. Ref # [protected] Auth [protected] Aid [protected] Tvr [protected] TSI 6800 Total Items 0 12/06/[protected]
Read full review of SafewayCake from bakery
I orders a cake from the bakery for my daughters 16th birthday dinner party and picked a design out of the provided picture book located at the register. I was to pick up the cake at 10 am 11/26/2023 I arrived at the bakery at 10 am and there was no one behind the counter I waited for about 5 min and asked an employee in the meat meat dept could they page...
Read full review of SafewayCashier / checkout
on Friday, December 17th, 2023, at 5:31pm at Alameda, CA 94501 location. Store number 2708. I was at checkout with the following items: two 4PK Cutwater Vodka I used Samsung pay from my phone to pay for items, it didn't go through. The cashier named Canessa insisted that I try again with my Samsung pay option. I did. It works. but said to me, and I quote...
Read full review of SafewaySecurity guards
On November 28 at 11:04 pm took place a one of the most insulting moments in my life with a physical aggression to my person when one African American security guard grabbed my bag pulling trying to take it from me while him and another security guard laughed at me accusing me of stealing meet and ask him to let go my bag refusing to let go the bag wa...
Read full review of SafewayI fell on the slippery floor
On the morning of Nov. 25 at the Safeway at Prince and Campbell in Tucson I fell on the slippery floor just a couple of feet from an employee. I shouted for help but she completely ignored me. I am a frequent customer at this store and have had problems with this employee in the past after several poor service decisions she made and to which I sadly reacted...
Read full review of SafewayAccount disabled!
My husband and I are mobility-challenged seniors. We were so happy when Safeway in Edmonton started Voila, a delivery service of groceries. I got online and tried to set up delivery with a password, and I was shocked to get this message: ACCOUNT DISABLED. What? We never disabled our account — we never had one except air miles, the former Safeway points link. We have an excellent credit rating. I contacted customer service — they said they wold investigate and get back to me. That was several months ago. I heard nothing! So I thought, maybe the matter has been resolved. I tried again today — setting up a Voila account. ACCOUNT DISABLED! It is like that Seinfeld episode with the Soup Nazi. NO SOUP FOR YOU!
Claimed loss: no account
Desired outcome: We would like a Voila account so we can get our grocerie delivered.
Respect to loyal daily customers
Today 11/14/23 I was going to Safeway as I do every night to get Starbucks when I went to pull into a parking spot in between a black SUV and the curb when two employees came walking through the parking spot wearing black hoodies in the dark as I’m pulling into the spot I had to swerve to miss hitting them my car hit the curb and as I’m getting out of my car, the mail employee Aiden, who is now the dairy manager at Wilsonville told me to watch where I’m [censored]ing driving and he was with his girlfriend Jace, who is a barista at Starbucks .
Desired outcome: Reprimand and teach them about safety while walking through dark parking lots and respect for customers
Employee
I went in to safeway at 1:00pm Thursday November 9th and bought a small pint of ice cream and went and payed for it and instead paying for a bag for just one thing I put it and receipt in my front pocket of my hooded sweatshirt and then went a bought a 20$ scratch ticket. So as I'm walking out a lady who worked there saw it in my pocket and instead of...
Read full review of SafewayAbout Safeway
Here is a guide on how to file a complaint with Safeway on ComplaintsBoard.com:
1. Log in or create an account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account to proceed.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with Safeway in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with Safeway. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, and the company's response.
5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.
6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission process:
- Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure to follow these steps carefully to effectively file a complaint with Safeway on ComplaintsBoard.com.
Overview of Safeway complaint handling
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Safeway Contacts
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Safeway phone numbers+1 (877) 723-3929+1 (877) 723-3929Click up if you have successfully reached Safeway by calling +1 (877) 723-3929 phone number 0 0 users reported that they have successfully reached Safeway by calling +1 (877) 723-3929 phone number Click down if you have unsuccessfully reached Safeway by calling +1 (877) 723-3929 phone number 0 0 users reported that they have UNsuccessfully reached Safeway by calling +1 (877) 723-3929 phone numberRetail Store / Corporate+1 (877) 505-4040+1 (877) 505-4040Click up if you have successfully reached Safeway by calling +1 (877) 505-4040 phone number 0 0 users reported that they have successfully reached Safeway by calling +1 (877) 505-4040 phone number Click down if you have unsuccessfully reached Safeway by calling +1 (877) 505-4040 phone number 1 1 users reported that they have UNsuccessfully reached Safeway by calling +1 (877) 505-4040 phone numberGrocery Delivery
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Safeway emailsdeliverysupport@safeway.com100%Confidence score: 100%Support
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Safeway addressCustomer Support Center, M.S. 10501 P.O. Box 29093, Phoenix, Arizona, 85038, United States
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Safeway social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 04, 2024
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