Green Dot - Mobile Banking review: green dot prepaid visa

on august 30 2023 i made a atm cash advance transaction at at local casino, the transaction went through the atm machine fine and the atm printed the receipt . this is to be taken to the cashier to be paid in cash.

the cashier would not complete the transaction because i had a temporary green dot visa that did not have my name printed on the card.

i was told the transaction would automatically reverse in 2 hours.

this obviously was not true. i contacted the merchant many times and was informed it would take 7 to 10 days to go back to my account.

after 10 days it did not go back to my account so the customer service person opened a dispute on there end and provided me with paperwork verifying the transaction was reversed.

the money was taken out of my account twice,

i filed a dispute with green dot which has been unhelpful, i am told after 20 business days provided i return the dispute form within 10 business days that provisional credit would be considered. since the paperwork did not get there in the time frame i am told i would not get the provisional credit and it would take 90 days to resolve .i am out 632 dollars since august 30th.

the transaction was only for 315.95. this is absolutely unacceptable.

i need my money back and it has been nothing but a waste of time trying to deal with green dot dispute department.

they are located outside the us and have no information regarding the dispute

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